While previous studies have explored multiple constraints affecting women exporters, the effects of intimate partner violence against women (IPVAW) are still unexplored in the literature. Thus, this study aims to probe first whether women owners of micro and small enterprises (MSEs) in export markets experience IPVAW. Secondly, it aims to explore the effect of IPVAW on their relationship quality with business partners, mediated by the performance of export capabilities. Using a structured questionnaire applied through personal interviews, we surveyed 57 female owners of exporting MSEs in Peru. Partial least squares structural equation modeling was used to analyze the data and test the model. The preliminary findings indicate that women exporters who experience IPVAW are more likely to face problems performing export capabilities. In turn, these performance problems seem to affect the quality of their relationships with importers and suppliers. Moreover, there is a direct relationship between IPVAW and problems in performing export capabilities and between issues performing capabilities and the relationship quality. Our theoretical contribution is a conceptual model that proposes the variable “Problems Performing Capabilities” as a mediator to measure the effects of IPVAW on exporting MSEs owned by women. Our findings urge policymakers and trade organizations boosting women-owned export enterprises to include initiatives that address and prevent IPVAW in their export promotion programs.

Las exportaciones de servicios de software han alcanzado más relevancia en los últimos años, y ha sido pieza clave en el desarrollo económico de diferentes países. Sin embargo, hay pocos estudios que se centren en las capacidades con la que debe contar un exportador de servicios para mejorar su rendimiento internacional. La presente investigación analiza las capacidades exportadoras que conducen a la ventaja competitiva e influyen en el rendimiento exportador de las empresas peruanas de servicios de software. El estudio comprende una recopilación de antecedentes nacionales e internacionales sobre las variables a investigar. Estas variables se enfocan mediante un análisis mixto, el cual comprenderá en una primera etapa, la recolección de información a través de entrevista realizadas a miembros representativos del sector del área de gobierno, académico y consorcio. En la segunda etapa, se abordar el análisis cuantitativo a través de una encuesta realizada a 33 empresas del sector peruano de software provenientes de la cartera de Asociación Peruana de Software (APESOFT). Se analizaron las variables capacidades exportadores, ventaja competitiva y rendimiento exportador a través de Atlas ti y análisis de regresión lineal a través del programa estadístico de SPSS. Los resultados muestran apoyo para las variables de inteligencia de mercado, innovación de servicio y asignación de precios para la primera etapa. Finalmente, en una segunda etapa se obtuvo apoyo para inteligencia de mercado y asignación de precios con la variable de ventaja competitiva como mediadora hacia el rendimiento exportador. / Exports of software services have become more relevant in recent years, and have been a key element in the economic development of different countries. However, there are few studies that focus on capabilities with the obligation to have a service exporter to improve their international performance. This research analyzes the export capabilities that lead to competitive advantage and influence the export performance of Peruvian software services companies. The study includes a compilation of national and international antecedents on the variables to be investigated. These variables are approached through a mixed analysis, which includes, in a first stage, the collection of information through interviews with representative members of the government, academic and consortium sector. In the second stage, the quantitative analysis will be addressed through a survey of 33 companies in the Peruvian software sector from the portfolio of the Peruvian Software Association (APESOFT). Analyze the variables export capabilities, competitive advantage and export performance through Atlas and linear regression analysis through the SPSS statistical program. The results indicated support for the variables of market intelligence, service innovation and pricing for the first stage. Finally, in a second stage, support will be obtained for market intelligence and price allocation with the variable of competitive advantage as a mediator towards export performance. / Tesis