Thesis (M.S. of B.C. & I.F.M.)--College of Architecture, Georgia Institute of Technology, 2004. Directed by Linda Thomas-Mobley. / Includes bibliographical references (leaves 69-70).

Thesis (M.S.)--Building Construction, Georgia Institute of Technology, 2004. / Richard W. Trent, Committee Member; Felix T. Uhlik, Committee Member; Linda M. Thomas-Mobley, Committee Chair. Includes bibliographical references (leaves 79-81).

Wireless technology nowadays is developing rapidly throughout the world and also in Hong Kong. The Radio Frequency Identification (RFID) technology is a mature technology which has been applied in a lot of industries in recent years, such as retail, airline, healthcare, pharmaceuticals, logistics, and libraries etc. RFID technology acts as an electronic labelling and data-collection system to identify and track equipment. RFID is a more robust technology than bar coding and does not require line-of-sight to operate. It is able to provide not only the electronic data for unique identification, but also provides a paperless workflow automation solution. The application of palm and wireless technology using the RFID in conjunction with a Web Based Maintenance Service Management System in the Facility Management (FM) has the following advantages: (i) It improves operations and facilitates day-to-day maintenance activities and management of works. (ii) The RFID system helps to improve the management of facilities, decision-making and control of quality by providing enhanced processes and equipment visibility. The RFID system offers a dynamic and centralized approach to facilitate the above FM processes. The objective of this study is to quantify the benefits of RFID technology for the FM. Throughout the study of RFID pilot project carried out by the HKHA, we evaluate the factors that affect the application of RFID system in Hong Kong FM industry. Questionnaires were given out to explore maintenance professionals’ opinions on the satisfaction of RFID system for maintenance of Air Conditioning (A/C) system. The data and hypotheses are analysed by using the statistical methods. The survey concluded that RFID system can improve the user satisfaction rating in FM compared with the paper based system. From the regression analysis, we found that the processes of improvement, quantities of A/C equipment and training & education are more important in determining the satisfaction of RFID system and have positive effect on the use of RFID system. The analysis of various regression models helped to discover the key significant variables that correlated to the satisfaction of using the RFID system. According to the survey findings, the RFID system has proved to be very useful for FM as it offered significant benefits over traditional paper based approaches. From the survey result, we also found that the “Insufficient training for use of RFID system” is the important obstacle to the adoption of RFID system. As education and training are critical for development of staff capability to handle new process requirements and achieve better performance of using the RFID system, HKHA is highly recommended to strengthen the training and education in order to improve their work satisfaction and support the continued use of RFID system. This dissertation offers HKHA managers a valuable perspective on the RFID implementation in their organization. The findings also highlighted the significant potential and obstacle of RFID system for FM. To encourage the use and expand the benefits of RFID system in FM industry, the Government policy is crucial in driving the adoption of RFID system so as to accelerate its diffusion and stimulate the growth of related industries. / published_or_final_version / Housing Management / Master / Master of Housing Management

Facility management is the management of buildings and services. For supporting maintenance and other processes there are a number of software-modules such as area management, cleaning management, occupational planning, document management, maintenance, services-installation-manager, energy management, lease management, access management and other. There are many advantages using such modules.

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Facilities management is emerging rapidly as a distinct and critical field of study and professional practice for all sectors of the economy. In the past it has tended to be regarded as a service function and subsumed within other areas such as engineering, the built environment and business management. The health sector is an important part of the overall FM industry because it represents a driver of capital works that is both extensive and expensive. The health sector building requirements are growing, demand regular maintenance and upgrading, and are critical to core business. An extensive literature review revealed that there has been minimal published research into the development and implementation of a central feature of effective FM, namely, performance management. Performance management provides the primary evaluation and planning tool for FM, in that it identifies the performance indicators that are meaningful to FM and core business, provides measures for those indicators and enables projective planning and benchmarking to be undertaken. This research study assesses the possibility of developing a comprehensive performance measurement system for FM in the healthcare sector. The research has two main aims: - To identify the knowledge gaps in current FM performance measurement systems in general, and for the healthcare sector in particular. - To investigate the possibility of benchmarking FM performance across the healthcare sector using a weighted assessment across all categories of performance. In order to meet the research purpose and data collection requirements from the relatively limited number of FM experts who specialise in the health sector, the research methodology employs a combination of a case study approach as an exploratory tool, and a phenomenological approach as the main qualitative design. In achieving the aims and objectives, this research helps in improving FM practice in the healthcare sector through: - Providing facility managers with a comprehensive study which highlights the achievements and knowledge gaps in FM and its performance measurement - Providing top management with a study for the effectiveness of developing decision support strategy to make effective and efficient changes to their facility management practices - Facilitate the implementation of benchmarking techniques in the health sector, in order to improve the performance of the healthcare sector FM over time. The study concludes that developing aggregate/collective KPIs for each performance measurement category of possible measure (social/quality, financial, environmental, functional, and technical) is feasible. However, before being able to develop and implement that approach an improvement to the current FM practices is required. The improvement can be achieved via either a voluntarily or compulsory commitment from top management towards FM in the organizations. This commitment should be implemented with an appropriate hierarchy from the bottom to the top. The key components include: establishing the contribution of FM to the success of the overall business in financial terms; setting agreed FM objectives; deriving meaningful general KPIs; defining the data required for each KPI; establishing the system for collecting, analyzing and interpreting the data; and conducting the benchmarking process for continual improvement.