Zugl.: Oestrich-Winkel, Europ. Business School, Diss., 2006.

Thesis (D.Ed.)-- University of Technology, Sydney, 2005.

Zugl.: Nürtingen, Geislingen (Steige), Hochsch. für Wirtschaft und Umwelt, Diplomarbeit, 2008

Zugl.: Zürich, Univ., Diss., 2009

Thesis (M.Eng.)--University of Louisville, 2007. / Title and description from thesis home page (viewed May 9, 2007). Department of Computer Engineering and Computer Science. Vita. "May 2007." Includes bibliographical references (p. 47-49).

The main objective of the study was to define FM in its broader context and identify ways of exposing its value to the organisation’s core business. The study firstly included defining FM, its scope and nature to provide an in-depth overview and understanding of the discipline. Secondly, the study discussed in detail the level of support of FM by top or senior management. Thirdly, the study discussed the importance of quality management in enhancing the value of FM within an organisation. Lastly, the study discussed how service level agreements can be utilised to enhance the value of FM within the organisation. Questionnaires were distributed via electronic mail and some hand-delivered to private, public organisations and government parastatals to gather their views on how they think FM can add value to their organisations. Questionnaires were sent out to various professionals from various organisations that employ FM services based on the aforementioned objectives. The findings from the survey showed that most organisations understand and have the knowledge about FM but there is no set and defined scope; the scope of FM differs in various organisations; soft services are grouped together and branded as FM services; FM is moderately incorporated throughout and top management still sees FM as adding no value to the organisation’s core business. The results also show that FM needs to adopt strategies such as understanding and working towards the organisation’s goals and objectives; ensuring sustainability in FM services; providing superior quality service and projecting defined and improved levels of service linking service to the organisation’s culture and facilitating organisational change for it to gain support from top management. The majority of respondents incorporating FM in their organisations agree with the benefits afforded by this discipline and have developed and implemented quality management systems that are linked to their business strategies and, by doing so, have enhanced their organisation’s performance levels. Service Level agreements are not being utilised by the majority of the organisations the few organisations that utilise SLA’s, have benefited a great deal from SLAs.

Master of Engineering

The term Facility Management describes one part of business management with the goal of supporting the management activities through the delivery of infrastructure, technology and services. It covers the whole life cycle of a structural facility. An integration of facility management in the active processes of an enterprise or an enterprise group will be substantially supported by the introduction of an efficient, flexible and future-safe computer aided facility management system. But still no universal standards were established in this area. With high expenditure adapted single solutions are the rule, harm however the demand for a save investment independently of proprietary special solutions of individual manufacturers. An analysis of existing business standards shows that these solutions are suitable only partly for combining the existing isolated solutions in a virtual enterprise group in order to create a sustainable architectural approach for a process oriented facility management. In doing so the communication must not be reduced to pure data exchange, but only stable interface definitions and accurately specified document formats can lead to a continuous solution. In order to make these solutions for developers and end users in the phases of the design, the implementation and maintenance equally clear, a common vocabulary of concepts is necessary. The usage of the Unified Modeling Language gives thereby a promising basis. The concrete models with the contained types and their relations to each other are described over meta models. The usage of XML as means to data exchange between the individual components and for the description of the meta models guarantees a flexible and future-safe development basis. In the context of the work based on use cases the conception for a framework with core components for process oriented facility management in distributed environments is designed. The framework Simplix conceived by the author integrates meta models for the description of concrete data, workflow and access schemes. The designed modules are embedded into a component-based architecture, in order to obtain a greatest possible flexibility for the deployment in heterogeneous IT environments. The framework Simplix covers four core components. The SchemaService describes the concrete product models, the associated processes are represented by the WorkflowService. The realization of the access rules is realized by the SecurityService. The exchange of workflow messages with the encapsulated project data is done by the ExchangeService in XML. The presented design focuses on the integration of existing business and IT standards. The design of the four core components describes a possibility of standardization in the area of CAFM, which connects only the relevant data over processes detached from conventional export/import scenarios: <ul> <li>Reduction of the complexity of conventional product models by a standardization over meta models, the actual product and process models can be designed for end users and to their vocabulary of concepts adapted</li> <li>Support of the Ad-Hoc-manipulation of concrete product and process models, only thereby can be achieved an integration of different vocabulary of concepts</li> <li>The usage of standardized methods in the analysis and design phases makes a fast technical implementation of the individual services possible, especially during the integration of external software systems as always necessary in the CAFM sector</li> <li>Due to a clear interface specification external offers for individual services can be provided and used, the continuous use of XML makes an effective long-term data storage in a standardized, self-describing language possible</li></ul> / Der Begriff Facility Management bezeichnet eine Facette des unternehmerischen Managements, die es zum Ziel hat, die unternehmerischen Aktivitäten durch die Bereitstellung von Infrastruktur, Technologien und Diensten zu unterstützen und umfaßt den gesamten Lebenszyklus einer baulichen Anlage. Eine Einbettung von Facility Management in die laufenden Prozesse eines Unternehmens oder eines Unternehmensverbundes wird durch die Einführung eines leistungsfähigen, flexiblen und zukunftssicheren Computer Aided Facility Management Systems wesentlich unterstützt. Allerdings haben sich auf diesem Gebiet noch keine durchgängigen Standards etabliert, mit hohem Aufwand angepaßte Einzellösungen sind die Regel, verletzen aber die Forderung nach Investitionssicherheit unabhängig von den proprietären Speziallösungen einzelner Hersteller. Eine Analyse vorhandener Geschäftsstandards zeigt, daß diese Ansätze nur teilweise dazu geeignet sind, die vorhandenen Insellösungen in einem virtuellen Unternehmensverbund miteinander zu kombinieren, um einen tragfähigen Architekturansatz für ein prozeßorientiertes Facility Management zu schaffen. Dabei darf die Kommunikation nicht auf den reinen Datenaustausch reduziert werden, sondern nur stabile Schnittstellendefinitionen und exakt spezifizierte Dokumentenformate können zu einer durchgehenden Lösung führen. Die konkreten Modelle mit den enthaltenen Typen und deren Beziehungen zueinander werden über Metamodelle beschrieben. Der Einsatz von XML als Mittel zum Datenaustausch zwischen den einzelnen Komponenten und zur Beschreibung der Metamodelle garantiert eine flexible und zukunftssichere Entwicklungsgrundlage. Im Rahmen der Arbeit wird auf der Basis von Anwendungsfällen die Konzeption für ein Framework mit Kernkomponenten zum prozeßorientierten Facility Management in verteilten Umgebungen entworfen. Das vom Autor konzipierte Framework Simplix integriert Metamodelle zur Beschreibung konkreter Daten-, Workflow- und Zugriffsschemata. Die dazu geplanten Module werden in eine komponentenbasierte Architektur eingebettet, um eine größtmögliche Flexibilität beim Einsatz in heterogenen IT-Umgebungen zu erzielen. Das Framework Simplix umfaßt vier Kernkomponenten. Der SchemaService beschreibt die konkreten Produktmodelle, die zugehörigen Prozesse werden über den WorkflowService abgebildet. Die Realisierung der Mechanismen zur Zugriffskontrolle werden vom SecurityService übernommen. Der Austausch von Workflow-Nachrichten mit den gekapselten Projektdaten erfolgt über den ExchangeService in XML. Der vorgestellte Ansatz setzt auf die Integration vorhandener Geschäfts- und IT-Standards. Der Entwurf der vier Kernkomponenten beschreibt eine Möglichkeit der Standardisierung im CAFM-Sektor, die losgelöst von herkömmlichen Export-/Import-Szenarios funktioniert und nur die relevanten Daten über Prozesse verknüpft: <ul> <li>Reduzierung der Komplexität herkömmlicher Produktmodelle durch eine Standardisierung über Metamodelle, die eigentlichen Produkt- und Prozeßmodelle können für die Endanwender entworfen und an deren Begriffswelt angepaßt werden</li> <li>Unterstützung der Ad-Hoc-Manipulation von konkreten Produkt- und Prozeßmodellen, nur dadurch kann eine Integration verschiedener Begriffswelten erreicht werden</li> <li>der Einsatz standardisierter Techniken im Entwurf und dem Design ermöglicht eine schnelle technische Umsetzung der einzelnen Dienste gerade bei der im CAFM immer notwendigen Einbindung von Fremdsoftware</li> <li>auf Grund einer klaren Schnittstellenspezifikation können externe Serviceangebote für einzelne Dienste erstellt und genutzt werden, der durchgehende Einsatz von XML ermöglicht eine effektive Langzeitdatenhaltung in einem standardisierten, selbstbeschreibenden Format</li></ul>

Syftet med detta examensarbete är att få en inblick i hur relationen mellan fastighetsbolag ochserviceleverantörer ser ut på den svenska kontorsmarknaden, både hur den ser ut idag och hur denkommer att utvecklas i framtiden. Strategisk hantering av stödtjänster är något som kallas Facility management (FM), något jag börjar arbetet med att klargöra. Anledningen till att jag vill klargöra vadFM är, beror på att det är en teori vilken ofta missuppfattas. Likväl är syftet med arbetet att få eninblick i hur fastighetsbolagen arbetar och tänker när det gäller att erbjuda sina kontorshyresgästerstödtjänster, samt deras inställning till att ingå partnerskap med serviceleverantörer. För att få dennainblick har jag konstruerat en enkät samt genomfört intervjuer med fastighetsbolag. Ur enkäten samtintervjuerna försöker jag ta fram trender på den svenska kontorshyresmarknaden. Detta examensarbete baseras delvis på examensarbetet ”Fastighetsrelaterade tjänster –Hyresvärdars åsikter och tillvägagångssätt” som gjordes 2005 på samma institution och i samarbetemed AP Fastigheter. Arbetet syftade till att ”undersöka, kartlägga och analysera hur de störrefastighets- och förvaltningsföretagen på den kommersiella Stockholmsmarknaden förhållit sig till atterbjuda fastighetsrelaterade tjänster”. Det syftade även till att ge en bild av dessa aktörers allmännainställning till fastighetsrelaterade tjänster, om denna hade ändrats över tiden och hur de såg påframtiden inom detta område.Som exempel på vad som hänt på marknaden sedan 2005 kan nämnas att AP Fastigheter år 2008köpte samtliga aktier i Vasakronan och bildade ett nytt bolag under namnet Vasakronan, somdärmed kom att bli Sveriges största fastighetsbolag. Under andra hälften av 2009 sålde Vasakronansitt dotterbolag och tillika servicebolag, Vasakronan Service Partner vilket hade levererat stödtjänstertill dess hyresgäster. Bolaget såldes till Coor Service Management, ett ledandeservicemanagementbolag i Norden. Efter försäljningen till Coor tecknade företagen ett fyraårigt avtalrörande stödtjänster till stöd för alla Vasakronans hyresgäster. Tidigare hade endast enskildaregioner haft tillgång till dessa tjänster.

Facility management (FM) is a profession that deals with diverse types of information and requires multiple specific types of knowledge and skills. The technology of facility information management develops slowly, compared to the fast-changing building and construction technologies. With its popularity in facility design and construction, Building Information Modeling (BIM) is promising to reform the information and communication needs of facility managers. Yet there are still a lot of untapped potentials in using BIM during a facility's post-construction phases. The purpose of this study is to develop insights on the possible ways to improve facility information management with BIM from the real world examples and from literature. To start with, two case studies are conducted to get a better understanding of the current practice of facility information management. One is on the dynamic flow of information from the owner's perspective. The other is on the delivery of facility information to the owner from the contractor's perspective. The two case studies provide a close and holistic look at the real world of FM, which facilitates the interpretation of literature in the next stage. A comprehensive literature overview is conducted on the application of BIM in FM. The overview covers the benefits and obstacles of BIM application, various types of FM information, and technologies that enable more functions to manage FM information. / Master of Science / After the completion of building construction, the contractors will turn over the building to the owner for his occupancy and use, also called facility management (FM). Along with the building, the information related to the building is also handed over to the owner to support their operation and maintenance of the building, like the manuals that go with a product. This facility information encompasses multiple disciplines regarding the building. The management of this building information is difficult without the support of information technology. Building information modeling (BIM) is a promising technology for information management that intuitively links information to 3D objects. It is already popularly adopted in design and construction, but its continued support for building owners on information management is still at the exploratory stage. The purpose of this study is to develop insights on the possible ways to improve facility information management with BIM to support owners as they operate and maintain the building. To start with, two case studies are conducted to get a better understanding of the current practice of facility information management. One is on the dynamic flow of information from the owner’s perspective. The other is on the delivery of facility information to the owner from the contractor’s perspective. The two case studies provide a close and holistic look at the real world of FM, which facilitates the interpretation of literature in the next stage. A comprehensive literature overview is conducted on the application of BIM in FM. The overview covers the benefits and obstacles of BIM application, various types of FM information, and technologies that enable more functions to manage FM information.