<p style="text-align: justify;">Vrednost objekata i njihova upotrebljivost opadaju vremenom usled neadekvatnog održavanja. Uobičajen model korektivnog održavanja postaje neprihvatljiv zbog toga što je ekonomski neodrživ. Reaktivno održavanje se zamenjuje proaktivnim održavanjem čijim se planiranjem nepredvidive intervencije svode na najmanju meru. To je moguće ostvariti uvođenjem savremene organizacije upravljanja održavanjem. Za kvalitetno održavanje neophodno je postojanje baze podataka koja omogućava planiranje i kontrolu aktivnosti na održavanju objekata.</p> / <p style="text-align: justify;">The value of buildings as well as their utilization declines over the time due to<br />inadequate maintenance. Usual method of corrective maintenance becomes<br />unacceptable due to its economic unsustainability. Reactive maintenance is<br />replaced by proactive maintenance the planning of which provides for<br />reduction of unpredictable interventions to the greatest possible extent. This<br />can be achieved by introducing modern organization of maintenance<br />management. With a view to establishing quality maintenance, it is<br />necessary to have the data base which enables planning and supervision of<br />building maintenance activities.</p>

Utilizing a modified Delphi Technique research study, consensus was sought from 298 practitioners in the public assembly facility management (PAFM) industry regarding their perceptions on varied matters connected to the academic preparation of managers/executives serving the industry. A comprehensive literature review and a prior pilot study were conducted for the purpose of creating the initial survey (Questionnaire 1). The pilot study consisted of an open-ended interview session with a panel (N=16) of PAFM managers. Sixty-four (64) of 66 consensus-seeking items attained consensus from the respondents (N=298) after Questionnaire 1 results were tabulated. Respondents were given the opportunity to re-assess their Questionnaire 1 choices in Questionnaire 2 and if compelled, change them. Items related to Kinesiology and Physical Education did not attain consensus status in Questionnaire 1 or Questionnaire 2. This study concluded: a) academic program in PAFM is beneficial to the industry (96%) and 63.5% viewed the degree as very important or essential; b) the preferred academic delivery level was Bachelors/undergraduate (52.7%); c) the degree program should be housed in Business (42%); d) the preferred competencies and skill sets were identified; e) the preferred course components were identified. / Statistical analysis showed that there was a significant relationship between the type of public assembly facility where a respondent worked and the preferred academic unit of the program, as well as preferred general course components. Recommendations for future research include: (a) conducting a similar study employing solely qualitative methodology; (b) seeking potential significant relationships with gender, ethnicity, geographic location, ownership and governance of facilities, years of experience; and (c) comparing and contrasting results of this study among faculty who currently teach public assembly facility management courses and the students that are in said courses . The rising cost of providing safe and cost-efficient public assembly facilities require that the people operate these facilities possess the best set of managerial, administrative and technical skills related to the management of these facilities; this study aids in that quest by suggesting competencies and course components, and potentially a PAFM general academic curriculum, based on practitioner viewpoint. / by James J. Riordan. / Thesis (Ph.D.)--Florida Atlantic University, 2009. / Includes bibliography. / Electronic reproduction. Boca Raton, Fla., 2009. Mode of access: World Wide Web.

The construction industry's traditional resistance to incorporate change has prevented benefits from technological advancements to accrue. One area in which technology shows potential to benefit the industry is in addressing the existing communication gaps between the designer, builder, and owner. This gap is more evident in the operation and maintenance of a building. At project completion, an owner also receives information of the building. This information is comprised of as-built drawings, operation and maintenance manuals, warranties, and other documents. However, there is additional and valuable information for the owner generated throughout the design and construction process that goes unrecorded or is not passed unto the owner at project completion. The Building Information Model (BIM) is a digital collection of well coordinated information about the design and construction of a building in the form of an integrated database, where information is generated as the digital model is produced. The intent of the research is to explore how the BIM could be used to provide continuity in the flow of information in a coordinated and comprehensive manner from the design and construction of the building to its occupation and operation by the owner. Through literature review, a case study, and interviews with facilities management personnel of four Worcester area universities, it was found that use of the BIM is perceived of modest value because of their current preference for paper submittals, resistance to learning new software, and accessibility by people of all levels in the organization. The Internet is considered to be a tool that could greatly contribute to overcome the resistance of using information generated and coordinated through BIM. Therefore, a prototype website was developed using information about the design and construction of the recently completed WPI Bartlett Center. This information was partially generated by BIM and it also contains digitized information about other aspects of the building. The website contains a BIM-generated 3D model and samples of the operation and maintenance manuals, warranties, and submittals. The implementation of a website was found to be promising because of increased access to information, high usability, and variety of content.

The Master's Thesis is generally about facility management -- its essence, individual services it consists of, and also about their integration when they are provided by one key supplier, and finally about their complex integration in one service package, i. e. complex integrated supporting services provision what is a modern trend of this discipline. The aim of the thesis is to evaluate the advantages and efficiency of the trend of service integration under one key supplier based on specific practical examples.

abstract: Public institution facility operations and maintenance is a significant factor enabling an institution to achieve its stated objectives in the delivery of public service. To meet the societal need, Facility Directors must make increasingly complex decisions managing the demands of building infrastructure performance expectations with limited resources. The ability to effectively measure a return-on-investment, specific to facility maintenance indirect expenditures, has, therefore, become progressively more critical given the scale of public institutions, the collective age of existing facilities, and the role these institutions play in society. This research centers on understanding the method of prioritizing routine work in support of indirect institutional facility maintenance expense through the lens of K-12 public education in the state of Arizona. The methodology documented herein utilizes a mixed method approach to understand current facility maintenance practices and assess the influence of human behavior when prioritizing routine work. An evidence-based decision support tool, leveraging prior academic research, was developed to coalesce previously disparate academic studies. The resulting process provides a decision framework for prioritizing decision factors most frequently correlated with academic outcomes. A purposeful sample of K-12 unified districts, representing approximately one-third of the state’s student population and spend, resulted in a moderate to a strong negative correlation between facility operations and student outcomes. Correlation results highlight an opportunity to improve decision making, specific to the academic needs of the student. This research documents a methodology for constructing, validation, and testing of a decision support tool for prioritizing routine work orders. Findings from a repeated measures crossover study suggest the decision support tool significantly influenced decision making specific to certain work orders as well as the Plumbing and Mechanical functional areas. However, the decision support tool was less effective when prioritizing Electrical and General Maintenance work orders. Moreover, as decision making transitioned away from subjective experience-based judgment, the prioritization of work orders became increasingly more consistent. The resulting prioritization, therefore, effectively leveraged prior empirical, evidence-based decision factors when utilizing the tool. The results provide a system for balancing the practical experience of the Facility Director with the objective guidance of the decision support tool. / Dissertation/Thesis / Doctoral Dissertation Construction Management 2019

Thesis (M.Dev.) --University of Limpopo, 2011 / Thusong Service Centres, which were previously known as Multi Purpose Community Centres, have been established country wide to strengthen community access to both government and civil society partners’ information and services. The Thusong Service Centre approach purport to bring basket services to communities under one roof. The service basket includes application of vital documents such as birth and death certificates, primary health care services, business initiatives, information and communication technology, applications of pensions, benefits and grants. They assert to refocus government services to meeting the basic needs of the people particularly those in rural and other disadvantaged areas. The one stop programme follows the decentralised service delivery model of the government which ensures that people spend fewer resources to access information and services. To the contrary, people still travel distances to access government services and information despite the existence of these facilities. The focus of this study is on management challenges of Thusong Service centres in Greater Tubatse Municipality in Limpopo Province. The findings indicate amongst others, lack of proper handing over of the facilities from The Department of Public Works to Greater Tubatse Municipality, Lack of Human and Financial resources that the Municipality dedicated to the programme and general poor management and coordination of the programme. Communities are then subjected to infrequent and inconsistent service provision as a result.

<p>We describe in this work - how the commercial real-estate companies build relationships with their tenants. We describe also how the tenants experience these relationships with the real-estate companies. This work acts about relationships and its build-upp and conserving. The literature about the working ways with relationships in the commercial real estate sector is not so extensive, despite an increased popularity of relationship-marketing since beginning of 1990s. We choosed to examine how the relationships functions nowadays with help of interviews targeted to contacts in five of us selected real-estate companies. We have applied questionnaires, direct and telephone interviews on 5-7 of the real-estate companies' tenants in order to examine their point of view, concerning common relationship with the real-estate company. Our method is edified with “triangel-method” - a research strategy where one uses several sources or methods around a certain research problem, in order to get more reliable results. The real estate companies’ usaly split the tenants to pasive or active and then suit their engagement according to this fact. This creates tenants who were doubtful if real-estate company wants to build long-term relations with them. Realy-estate companies’ can transferred these tenants to satisfied customers with increased engagements and understanding.In the resultes from survey appears a wish from “pasive” tenants about bigger engagements and more understanding from landlord. The survey points out even a big problem in the matter of mediating of rules from the tenancy-agreement to the tenant. Moust common problem is when tenants believe that the real-estate company will deal with things that they actually shall take care of themselves. Our conclusion is that the commercial real estate companies should produce better and clearer tenancy agreements. By using our helpdevice thet we named for “cover” can this mediating of rules from tenancy-agreement be mouch easier.In this way, the tenants' dissatisfaction due to misunderstandings can be limited, at the same time as they get one simple source of information about premises and its usage to enjoy. Our wish is that the commercial real-estate sector will have benifit of this survey. With this survey about relations in commercial real-estate branch, we wanted to create a discussion and increasd understanding about importance of making special literature for this subject. We even sudjest that it is of interest to introduce a course like “Relationsmarketing adapted for the commercial real-estate branch” that can be a part of programe “Economical real-estate management.”  <strong>  </strong></p><p>Important keywords in this work</p><p> Relationships, profitability, customer dialogue, customer satifaction, win-win, Facility Management, Green Building, word-of-mouth, word-of-mouse</p><p>Words and its abbreviations that occur often in the work</p><p>Relationship marketing (RM), Facility Management (FM), and Coustomer Relationship Management (CRM)</p><p><strong>Titel:</strong> Hur bygger fastighetsbolagen relationer med sina hyresgäster?</p><p><strong>Nivå:</strong> C-uppsats i ämnet företagsekonomi</p><p><strong>Författare:</strong> Milan Mihaljica och Sölve Wängman</p><p><strong>Handledare:</strong> Per-Arne Wikström</p><p><strong>Datum: </strong>2010 den 28 Maj</p><p>Sammanfattning</p><p>Vi beskriver i detta arbete - hur de kommersiella fastighetsbolagen bygger relationer med sina hyresgäster. Vi beskriver även hur hyresgästerna upplever dessa relationer med fastighetsbolagen. Detta arbete handlar om relationer - dess byggande samt bevarande. Litteraturen kring arbetsätten med relationer i kommersiella fastighetsbranschen är inte så omfattande, trots en ökad popularitet av relationsmarknadsföring sedan början av 1990-talet. Vi valde att undersöka hur relationerna fungerar nuförtiden med hjälp av intervjuer riktade till kontaktpersoner i fem av oss utvalda fastighetsbolag. Vi har även tillämpat enkäter, direkt och telefonintervjuer med 5-7 av fastighetsbolagens hyresgäster, för att få med deras synvinkel angående den gemensamma relationen med fastighetsbolaget. Vår metod är uppbyggd med trianguleringsmetoden - en forskningsstrategi där man använder flera källor eller metoder kring ett visst forskningsproblem för att få ett tillförlitligare resultat. Fastighetsbolagen delar vanligen in hyresgästerna i passiva och aktiva, samt anpassar sitt engagemang därefter. Detta skapar hyresgäster som blir tveksamma om fastighetsbolaget ville bygga långsiktiga relationer med dem. Fastighetsbolagen kan omvandla dessa till nöjda kunder med ett ökat engagemang och förståelse. I resultaten från undersökningen framträder en önskan från ”passiva” hyresgäster om större engagemang och mer kundträffar med hyresvärden. Undersökningen påvisar även ett stort problem gällande förmedling av regler från hyreskontrakten till hyresgästen. Oftast förekommande problem är att hyresgästen tror att fastighetsbolaget skall åtgärda saker som de egentligen ska göra själva. Vår slutsats är att de kommersiella fastighetsbolagen bör framställa bättre och tydligare hyreskontrakt. Med användning av oss framtagna hjälpredan som vi kallar för ”pärmen” kan denna förmedling av kontraktsregler betydligt underlättas. Hyresgästernas missnöje orsakad av missförstånd kan då begränsas, samtidigt som de får en enkel informationskälla rörande lokalen och dess användning att nyttjas av. Vår önskan är att den kommersiella fastighetsbranschen skall ha nytta av denna undersökning. Vi vill även med denna undersökning av relationer i den kommersiella fastighetsbranschen, skapa en diskussion och en ökad förståelse för vikten att ta fram speciellanpassad litteratur i ämnet. Vi anser även att det skulle vara intressant att införa en kurs som exempelvis ”Relationsmarknadsföring anpassad för den kommersiella fastighetsbranschen” som kan vara med i programmet ”Ekonomisk fastighetsförvaltning”.</p><p>Ord och dess förkortningar som förekommer ofta i arbetet: Relationsmarknadsföring (RM), Facility Management (FM), Fastighets företag, Customer Relationship Management (CRM), Nöjd Kund Index (NKI)</p><p><strong> </strong></p><h2> </h2>

The combination of increased training tempo due to military base closures and the reduction in military budgets have placed a severe burden on the infrastructure at many military installations and emphasized the need for an integrated facility management support system. This research involved linking existing facility, environmental, and operational data within an off the shelf portable geographic information system (GIS) to produce an integrated facility management support system. Presently, no known military installations have an integrated facility management support system linking these systems together within a GIS. An unconstrained theoretical model was first developed using a flowchart logic network to design the system. A detailed application model was then developed using Field Notes as an application model portable GIS package, and Camp Rilea, Oregon, as the application model military installation. The application model was then tested on the military installation at Camp Rilea, to validate the theoretical concept behind the system. The testing conducted on the integrated facility management support system demonstrated the potential for improving the efficiency of facility management operations, and assisting in the prevention of carrying capacity threshold violations on military installations. The results of this research allow for possible implementation of an integrated facility management support system at Camp Rilea and other military installations in the State of Oregon, and the U.S. Army at large. / Graduation date: 1998

We describe in this work - how the commercial real-estate companies build relationships with their tenants. We describe also how the tenants experience these relationships with the real-estate companies. This work acts about relationships and its build-upp and conserving. The literature about the working ways with relationships in the commercial real estate sector is not so extensive, despite an increased popularity of relationship-marketing since beginning of 1990s. We choosed to examine how the relationships functions nowadays with help of interviews targeted to contacts in five of us selected real-estate companies. We have applied questionnaires, direct and telephone interviews on 5-7 of the real-estate companies' tenants in order to examine their point of view, concerning common relationship with the real-estate company. Our method is edified with “triangel-method” - a research strategy where one uses several sources or methods around a certain research problem, in order to get more reliable results. The real estate companies’ usaly split the tenants to pasive or active and then suit their engagement according to this fact. This creates tenants who were doubtful if real-estate company wants to build long-term relations with them. Realy-estate companies’ can transferred these tenants to satisfied customers with increased engagements and understanding.In the resultes from survey appears a wish from “pasive” tenants about bigger engagements and more understanding from landlord. The survey points out even a big problem in the matter of mediating of rules from the tenancy-agreement to the tenant. Moust common problem is when tenants believe that the real-estate company will deal with things that they actually shall take care of themselves. Our conclusion is that the commercial real estate companies should produce better and clearer tenancy agreements. By using our helpdevice thet we named for “cover” can this mediating of rules from tenancy-agreement be mouch easier.In this way, the tenants' dissatisfaction due to misunderstandings can be limited, at the same time as they get one simple source of information about premises and its usage to enjoy. Our wish is that the commercial real-estate sector will have benifit of this survey. With this survey about relations in commercial real-estate branch, we wanted to create a discussion and increasd understanding about importance of making special literature for this subject. We even sudjest that it is of interest to introduce a course like “Relationsmarketing adapted for the commercial real-estate branch” that can be a part of programe “Economical real-estate management.”     Important keywords in this work  Relationships, profitability, customer dialogue, customer satifaction, win-win, Facility Management, Green Building, word-of-mouth, word-of-mouse Words and its abbreviations that occur often in the work Relationship marketing (RM), Facility Management (FM), and Coustomer Relationship Management (CRM) Titel: Hur bygger fastighetsbolagen relationer med sina hyresgäster? Nivå: C-uppsats i ämnet företagsekonomi Författare: Milan Mihaljica och Sölve Wängman Handledare: Per-Arne Wikström Datum: 2010 den 28 Maj Sammanfattning Vi beskriver i detta arbete - hur de kommersiella fastighetsbolagen bygger relationer med sina hyresgäster. Vi beskriver även hur hyresgästerna upplever dessa relationer med fastighetsbolagen. Detta arbete handlar om relationer - dess byggande samt bevarande. Litteraturen kring arbetsätten med relationer i kommersiella fastighetsbranschen är inte så omfattande, trots en ökad popularitet av relationsmarknadsföring sedan början av 1990-talet. Vi valde att undersöka hur relationerna fungerar nuförtiden med hjälp av intervjuer riktade till kontaktpersoner i fem av oss utvalda fastighetsbolag. Vi har även tillämpat enkäter, direkt och telefonintervjuer med 5-7 av fastighetsbolagens hyresgäster, för att få med deras synvinkel angående den gemensamma relationen med fastighetsbolaget. Vår metod är uppbyggd med trianguleringsmetoden - en forskningsstrategi där man använder flera källor eller metoder kring ett visst forskningsproblem för att få ett tillförlitligare resultat. Fastighetsbolagen delar vanligen in hyresgästerna i passiva och aktiva, samt anpassar sitt engagemang därefter. Detta skapar hyresgäster som blir tveksamma om fastighetsbolaget ville bygga långsiktiga relationer med dem. Fastighetsbolagen kan omvandla dessa till nöjda kunder med ett ökat engagemang och förståelse. I resultaten från undersökningen framträder en önskan från ”passiva” hyresgäster om större engagemang och mer kundträffar med hyresvärden. Undersökningen påvisar även ett stort problem gällande förmedling av regler från hyreskontrakten till hyresgästen. Oftast förekommande problem är att hyresgästen tror att fastighetsbolaget skall åtgärda saker som de egentligen ska göra själva. Vår slutsats är att de kommersiella fastighetsbolagen bör framställa bättre och tydligare hyreskontrakt. Med användning av oss framtagna hjälpredan som vi kallar för ”pärmen” kan denna förmedling av kontraktsregler betydligt underlättas. Hyresgästernas missnöje orsakad av missförstånd kan då begränsas, samtidigt som de får en enkel informationskälla rörande lokalen och dess användning att nyttjas av. Vår önskan är att den kommersiella fastighetsbranschen skall ha nytta av denna undersökning. Vi vill även med denna undersökning av relationer i den kommersiella fastighetsbranschen, skapa en diskussion och en ökad förståelse för vikten att ta fram speciellanpassad litteratur i ämnet. Vi anser även att det skulle vara intressant att införa en kurs som exempelvis ”Relationsmarknadsföring anpassad för den kommersiella fastighetsbranschen” som kan vara med i programmet ”Ekonomisk fastighetsförvaltning”. Ord och dess förkortningar som förekommer ofta i arbetet: Relationsmarknadsföring (RM), Facility Management (FM), Fastighets företag, Customer Relationship Management (CRM), Nöjd Kund Index (NKI)

This study investigated the relationship between Project Management Planning (PMP) practices and project success for preservation projects of historical significance located in an urban context. The planning for these projects was also emphasized because these historic buildings are recognized by the National Register of Historic Places. Yet, when analyzing the performance metrics of these historically significant renovation projects that included budget and time after the project has been completed denote problems in the management and delivery of these projects. The project team members' perceptions of PMP practices and how these practices affect project success were the focus of this research. To ascertain the importance of these questions, the study incorporated three major bodies of knowledge. The first body of literature focused on project management practices associated with project success. The second concentrated on historic preservation with a focus on historic significance and project planning. The third body centered on facility management as it relates to project management issues in the delivery of a construction project. Combining these bodies of knowledge into one literature review contributed to the development of a conceptual model to illustrate how the research variables and hypotheses were established. To test the research questions and its hypothesis, three statistical tools were used: analysis of variance (ANOVA), descriptive data analysis, and ordinary least square regression. The conclusions from these tests indicated that differences in perceptions of success criteria existed between the project team members. The findings also indicated a significant disconnect between the perceptions of project success and actual performance of project delivery. Furthermore, the findings indicated that only a few project management practices tested were perceived to have significant correlation with project success. The project team members felt that the success criteria of performance and the success factors associated with performance -- site analysis, site layout and staging, and a quality assurance plan -- were more important to the success of the renovation project than many of the management practices in this study.