Techn. Univ., Habil.-Schr.--Wien, 2003.

Nas últimas décadas, a provisão de habitação de interesse social tem sofrido mudanças profundas na sua concepção e no papel do poder publico no setor habitacional. O Programa de Arrendamento Residencial (PAR) representou uma forma inovadora de provisão de habitação de interesse social, sendo uma opção intermediária entre a política de aquisição da casa própria e os mecanismos de aluguel social, muito difundidos em alguns países europeus. Uma das principais diferenças comparada a outras formas de provisão de moradia é a forma de gestão da operação e manutenção adotada, que é executada por uma empresa contratada pela Caixa Econômica Federal. Essa nova modalidade de provisão da habitação representou um desafio, mas também uma oportunidade para melhorar o processo de manter e operar estes conjuntos habitacionais e adquirir realimentação sistemática para projetos futuros. O presente trabalho tem como objetivo propor diretrizes para melhoria do processo da operação e manutenção dos Empreendimentos Habitacionais de Interesse Social, buscando melhorar seu desempenho em termos de qualidade. Como objetivos específicos, este estudo propõe um conjunto de indicadores para avaliar e monitorar os processos de operação e manutenção destes empreendimentos, e identifica oportunidades de melhorias para estes processos, assim A estratégia de pesquisa adotada foi estudo de caso, sendo o estudo dividido em três estágios. A etapa A teve como objetivo compreender o contexto do Programa PAR no estado do Rio Grande do Sul, assim como práticas de gestão de operação e manutenção adotadas nos empreendimentos já entregues. A etapa B envolveu duas atividades principais: (a) mapeamento do fluxo de informação das solicitações dos usuários; (b) análise dos dados secundários referentes a ordens de serviço e custos condominiais. A etapa C consistiu na análise cruzada dos dados coletados nas diferentes fases da pesquisa, e a discussão destes com representantes de agentes envolvidos no PAR. As principais contribuições desta pesquisa estão relacionadas melhorias potenciais na gestão da operação e manutenção que poderiam ser adotadas para melhorar a geração de valor em futuros empreendimentos. / In recent decades, the provision of social housing has changed substantially in Brazil in terms of conception as well as the role of the state. The Residential Leasing Program (PAR) represented an innovative form of social housing provision, being an intermediate option between the policy of home ownership and mechanisms for social rent, widely used in some European countries. A major difference compared to other forms of housing provision is the form of facilities management adopted, which is carried out by a company hired by the Federal Savings Bank. This new form of housing provision was a challenge, but also an opportunity to improve the process of maintaining and operating these housing estates and get systematic feedback for future projects. This aim of this research work is to propose guidelines for improving the process of facilities management of social housing projects, in order to improve their performance in terms of quality. The secondary objectives of this study are to propose a set of indicators to assess and monitor the operation and maintenance processes in social housing projects, and to identify opportunities for improvements in those processes as well as factors that affect the dwellers’ satisfaction during the use phase. Case study was the research strategy adopted in this investigation, which was divided into three stages. Stage A aimed to understand the context of the PAR program in the state of Rio Grande do Sul, as well as existing facilities management practices in the projects already delivered. Stage B involved two main activities: (a) mapping of information flow of user requests, and (b) analysis of two types of secondary data, work orders and condominium costs. Step C consisted of a cross-analysis of data collected at different stages of the research, and discussion of the results with PAR stakeholders. The main contributions of this investigation are related to potential improvements in facilities management, that could be adopted for improving value generation in future projects.

abstract: Energy performance and efficiency plays of major role in the operations of K-12 schools, as it is a significant expense and a source of budgetary pressure upon schools. Energy performance is tied to the physical infrastructure of schools, as well as the operational and behavioral patterns they accommodate. Little documentation exists within the existing literature on the measured post-occupancy performance of schools once they have begun measuring and tracking their energy performance. Further, little is known about the patterns of change over time in regard to energy performance and whether there is differentiation in these patterns between school districts. This paper examines the annual Energy Use Intensity (EUI) of 28 different K-12 schools within the Phoenix Metropolitan Region of Arizona over the span of five years and presents an analysis of changes in energy performance resulting from the measurement of energy use in K-12 schools. This paper also analyzes the patterns of change in energy use over time and provides a comparison of these patterns by school district. An analysis of the energy performance data for the selected schools revealed a significant positive impact on the ability for schools to improve their energy performance through ongoing performance measurement. However, while schools tend to be able to make energy improvements through the implementation of energy measurement and performance tracking, deviation may exist in their ability to maintain ongoing energy performance over time. The results suggest that implementation of ongoing measurement is likely to produce positive impacts on the energy performance of schools, however further research is recommended to enhance and refine these results. / Dissertation/Thesis / Masters Thesis Construction 2015

Purpose: New working methods are demanded as there is an increasing digitalization needed amongst the facility management industry. The information needs to be searchable and accessible for the user. To get the result wanted a reciprocally approach, that describe where and how the information should be managed, is required. In this case, the tool needed to get the desirable result is considered to be BIM. There are difficulties to understand the true opportunities and effects of using BIM, within the facility management industry, as well as where it can be used. The aim of this study is to examine how facility management corporations have chosen to invest in the implementation of BIM, as well how they contemplate on the use of BIM in the aspect of management. Method: Three methods were used to complete this study. In order to complete the theoretical framework a literature study was used. Furthermore an observation study was performed to get a wider perspective in how BIM is used in the management stage. Finally semi structured interviews were performed to obtain an ingoing perspective in how BIM contributes to the property management business. Findings: The outcome of the study indicates that the facility management business interpreters BIM differently. As a result the outlook of how BIM should be implemented, used and performed differs. The functions mentioned in the survey were; operation and maintenance, streamlining of work methods, optimizing premises, reducing environmental impact, increased security as well as the opportunity to visualize and analyze the buildings. All the respondents had a positive attitude towards using BIM and saw a value in implementing BIM in the companies. Implications: The study indicates that there are difficulties with the implication of BIM as the idea of BIM does not have a distinct definition, this may cause communication difficulties within the companies, as well as externally between the operators and their work stages. A distinctive definition of what BIM means, together with the strategies and ambitions within the companies could contribute to a simpler implementation of BIM at management stage. Limitations: The survey has been delimited to only interviewing facility management business, which have been consciously chosen to invest in implementing BIM. The survey does not take into account the dilemma of transferring information between BIM and the databases of the facility managements / Syfte: Byggbranschens behov av digitalisering ökar och kräver nya arbetsmetoder. Byggnadsinformationen behöver vara sök- och nåbar oberoende vart användaren befinner sig. För att göra det möjligt behövs ett gemensamt tillvägagångsätt och system som beskriver var och hur informationen ska hanteras. Det hjälpverktyg som anses vara mest användbart är BIM. Det finns svårigheter med att förstå vilka möjligheter och effekter som BIM kan bidra med i förvaltningsskedet samt i vilka delar i förvaltningen som BIM kan nyttjas. Målet med studien är att undersöka hur fastighetsförvaltande företag, som medvetet har valt att satsa på implementering av BIM i fastighetsförvaltningsfasen, ser på BIM-användning i förvaltningsskedet. Metod: De valda metoderna var litteraturstudie för att bygga upp studiens teoretiska ramverk, observationsstudie för att få ett bredare perspektiv om hur BIM används i förvaltning och semistrukturerade intervjuer med fem olika förvaltningsföretag. För att få ett mer ingående perspektiv på hur förvaltande företag jobbar med BIM. Resultat: Studiens resultat tyder på att fastighetsförvaltande företag ser olika på betydelsen av BIM, vilket även medför en delad syn på hur implementering av BIM ska utföras samt inom vilka användningsområden BIM kan nyttjas i. De användningsområden som nämndes var drift och underhåll, effektivisering av arbetssätt, lokaloptimering, minskning av miljöpåverkan, öka säkerheten och möjligheten att kunna visualisera och analysera fastigheterna. Samtliga respondenter var positiva och ser ett mervärde i att implementera BIM i deras verksamhet. Konsekvenser: Studien indikerar på att det finns en svårighet med att implementera BIM, då begreppet inte har en entydig definition. Detta skapar kommunikationssvårigheter både internt på företagen men även externt mellan de olika aktörerna och skedena. Vidare tyder studien på att företag som satsar på implementering av BIM anser att det är viktigt att följa med i den digitala utvecklingen. En tydlig definition på vad BIM innebär tillsammans med strategier och ambitioner inom företagen skulle kunna bidra till en enklare implementering av BIM i förvaltningsskedet. Begränsningar: Arbetet har avgränsats till att endast intervjua fastighetsförvaltande företag som medvetet valt att satsa på att implementera BIM. Studien tar heller inte hänsyn till problemet med informationsöverföringen mellan BIM- och förvaltningsdatabaser.

Thesis submitted in fulfilment of the requirements for the degree Master of Technology Project Management in the Faculty of Business at the Cape Peninsula University of Technology 2014 / In past, the impact of communication on project quality did not receive considerable attention, perhaps since the inception of project management as the field of enquiry. This is in spite of the fact that the Project Management Body of Knowledge (PMBOK) has nine knowledge areas, and amongst these elements, communication is regarded as an integral part of these aspects of project quality. While (in principle) communication is regarded as a core element of project quality, in practice, the four core elements, which are used to determine the success of the project are time, cost, scope, and quality. This study aims to investigate the effects of communication on project quality with reference to the Facilities Management Project at a the Life Assurance Company located in Cape Town, Western Cape, South Africa. The services, which are offered by facility management companies differ across the spectrum of companies, but most of these services include build operations, maintenance, real estate, human and environmental factors , project management, space planning, basic management activities, finance, quality assessment, communication and general administrative support. The major question that the study seeks to address is to determine if stakeholder communication impacts on the quality of projects at all. The research used qualitative methodology research design to approach data collection and analysis, which was supported by survey questionnaires to analyse the effect of communication on Facility Management project quality. In this context, project quality is determined by the extent to which project outcomes meet the needs and expectations of project-end users. The researcher argues that these expectations must be communicated in order to improve the success of the project (i.e. project quality). With regard to the FMU project at the Life Assurance Company, the study revealed that stakeholder communication is crucial and hence it is a core essential element, which affects the quality of FMU projects. The study also revealed that in recent years, tenants have expressed their dissatisfaction about projects that are executed by the facility management division. The major problem for the tenant’s dissatisfaction appeared to stem from the lack of stakeholder communication during facility management projects. This dissatisfaction has led to tenants rating facility management projects quality as poor. In view of these challenges, the study thus concludes with an analysis of stakeholder communication at the life assurance company and its impact on the quality of facility management projects. The findings of the study suggest that communication amongst stakeholders is crucial and can affect the quality of projects. Even though tenants were the custodians of the facility management projects, they only received limited information during the project life cycle. In some instances, communication in the form of layout design, held desk and telephone, were identified as major communication channels that are used to facilitate communication. However, there was a lack of communication with respect to decision-making about the project across the project lifecycle and thus the study recommended that stakeholder communication should occur in all project phases.

This diploma study focuses on the role of modern operation methods and apparatus for implementing them in a small business, specifically controlling methods and their effect on competitiveness. The diploma study comprises two parts. The theoretical part of the study introduces the concept of separate modern controlling methods according to specialist literature. The practical part focuses on the functioning of controlling methods in practice in the particular company. Methods for analysis and synthesis are used in this study and also interviews with the director and managers of the company, CB Destrukce s.r.o. Further information was drawn from internal company materials, guidelines and documents of the company under scrutiny.

Nas últimas décadas, a provisão de habitação de interesse social tem sofrido mudanças profundas na sua concepção e no papel do poder publico no setor habitacional. O Programa de Arrendamento Residencial (PAR) representou uma forma inovadora de provisão de habitação de interesse social, sendo uma opção intermediária entre a política de aquisição da casa própria e os mecanismos de aluguel social, muito difundidos em alguns países europeus. Uma das principais diferenças comparada a outras formas de provisão de moradia é a forma de gestão da operação e manutenção adotada, que é executada por uma empresa contratada pela Caixa Econômica Federal. Essa nova modalidade de provisão da habitação representou um desafio, mas também uma oportunidade para melhorar o processo de manter e operar estes conjuntos habitacionais e adquirir realimentação sistemática para projetos futuros. O presente trabalho tem como objetivo propor diretrizes para melhoria do processo da operação e manutenção dos Empreendimentos Habitacionais de Interesse Social, buscando melhorar seu desempenho em termos de qualidade. Como objetivos específicos, este estudo propõe um conjunto de indicadores para avaliar e monitorar os processos de operação e manutenção destes empreendimentos, e identifica oportunidades de melhorias para estes processos, assim A estratégia de pesquisa adotada foi estudo de caso, sendo o estudo dividido em três estágios. A etapa A teve como objetivo compreender o contexto do Programa PAR no estado do Rio Grande do Sul, assim como práticas de gestão de operação e manutenção adotadas nos empreendimentos já entregues. A etapa B envolveu duas atividades principais: (a) mapeamento do fluxo de informação das solicitações dos usuários; (b) análise dos dados secundários referentes a ordens de serviço e custos condominiais. A etapa C consistiu na análise cruzada dos dados coletados nas diferentes fases da pesquisa, e a discussão destes com representantes de agentes envolvidos no PAR. As principais contribuições desta pesquisa estão relacionadas melhorias potenciais na gestão da operação e manutenção que poderiam ser adotadas para melhorar a geração de valor em futuros empreendimentos. / In recent decades, the provision of social housing has changed substantially in Brazil in terms of conception as well as the role of the state. The Residential Leasing Program (PAR) represented an innovative form of social housing provision, being an intermediate option between the policy of home ownership and mechanisms for social rent, widely used in some European countries. A major difference compared to other forms of housing provision is the form of facilities management adopted, which is carried out by a company hired by the Federal Savings Bank. This new form of housing provision was a challenge, but also an opportunity to improve the process of maintaining and operating these housing estates and get systematic feedback for future projects. This aim of this research work is to propose guidelines for improving the process of facilities management of social housing projects, in order to improve their performance in terms of quality. The secondary objectives of this study are to propose a set of indicators to assess and monitor the operation and maintenance processes in social housing projects, and to identify opportunities for improvements in those processes as well as factors that affect the dwellers’ satisfaction during the use phase. Case study was the research strategy adopted in this investigation, which was divided into three stages. Stage A aimed to understand the context of the PAR program in the state of Rio Grande do Sul, as well as existing facilities management practices in the projects already delivered. Stage B involved two main activities: (a) mapping of information flow of user requests, and (b) analysis of two types of secondary data, work orders and condominium costs. Step C consisted of a cross-analysis of data collected at different stages of the research, and discussion of the results with PAR stakeholders. The main contributions of this investigation are related to potential improvements in facilities management, that could be adopted for improving value generation in future projects.

Nas últimas décadas, a provisão de habitação de interesse social tem sofrido mudanças profundas na sua concepção e no papel do poder publico no setor habitacional. O Programa de Arrendamento Residencial (PAR) representou uma forma inovadora de provisão de habitação de interesse social, sendo uma opção intermediária entre a política de aquisição da casa própria e os mecanismos de aluguel social, muito difundidos em alguns países europeus. Uma das principais diferenças comparada a outras formas de provisão de moradia é a forma de gestão da operação e manutenção adotada, que é executada por uma empresa contratada pela Caixa Econômica Federal. Essa nova modalidade de provisão da habitação representou um desafio, mas também uma oportunidade para melhorar o processo de manter e operar estes conjuntos habitacionais e adquirir realimentação sistemática para projetos futuros. O presente trabalho tem como objetivo propor diretrizes para melhoria do processo da operação e manutenção dos Empreendimentos Habitacionais de Interesse Social, buscando melhorar seu desempenho em termos de qualidade. Como objetivos específicos, este estudo propõe um conjunto de indicadores para avaliar e monitorar os processos de operação e manutenção destes empreendimentos, e identifica oportunidades de melhorias para estes processos, assim A estratégia de pesquisa adotada foi estudo de caso, sendo o estudo dividido em três estágios. A etapa A teve como objetivo compreender o contexto do Programa PAR no estado do Rio Grande do Sul, assim como práticas de gestão de operação e manutenção adotadas nos empreendimentos já entregues. A etapa B envolveu duas atividades principais: (a) mapeamento do fluxo de informação das solicitações dos usuários; (b) análise dos dados secundários referentes a ordens de serviço e custos condominiais. A etapa C consistiu na análise cruzada dos dados coletados nas diferentes fases da pesquisa, e a discussão destes com representantes de agentes envolvidos no PAR. As principais contribuições desta pesquisa estão relacionadas melhorias potenciais na gestão da operação e manutenção que poderiam ser adotadas para melhorar a geração de valor em futuros empreendimentos. / In recent decades, the provision of social housing has changed substantially in Brazil in terms of conception as well as the role of the state. The Residential Leasing Program (PAR) represented an innovative form of social housing provision, being an intermediate option between the policy of home ownership and mechanisms for social rent, widely used in some European countries. A major difference compared to other forms of housing provision is the form of facilities management adopted, which is carried out by a company hired by the Federal Savings Bank. This new form of housing provision was a challenge, but also an opportunity to improve the process of maintaining and operating these housing estates and get systematic feedback for future projects. This aim of this research work is to propose guidelines for improving the process of facilities management of social housing projects, in order to improve their performance in terms of quality. The secondary objectives of this study are to propose a set of indicators to assess and monitor the operation and maintenance processes in social housing projects, and to identify opportunities for improvements in those processes as well as factors that affect the dwellers’ satisfaction during the use phase. Case study was the research strategy adopted in this investigation, which was divided into three stages. Stage A aimed to understand the context of the PAR program in the state of Rio Grande do Sul, as well as existing facilities management practices in the projects already delivered. Stage B involved two main activities: (a) mapping of information flow of user requests, and (b) analysis of two types of secondary data, work orders and condominium costs. Step C consisted of a cross-analysis of data collected at different stages of the research, and discussion of the results with PAR stakeholders. The main contributions of this investigation are related to potential improvements in facilities management, that could be adopted for improving value generation in future projects.

Tato diplomová práce má za úkol poskytnout čtenáři ucelený přehled o Facility Managementu, jeho historii, současném stavu v České Republice a IT/ICT nástrojích jež se pro podporu Facility Managementu užívají. Trh Facility Managementu v České republice je analyzován ze tří úhlů pohledu. První částí je odhad regionálního objemu služeb Facility Managementu za pomocí vícekriteriálního hodnocení regionů dle makroekonomických a konkurenčních údajů získaných vesměs z Českého statistického úřadu. Metodika druhé části, jež se zabývá objemem služeb dle odvětvové struktury trhu, je obdobná. Třetí částí je analýza a definice služeb Facility Managementu a jejich přiřazení k jednotlivým poskytovatelům v České republice. Poslední částí této práce je přehled nástrojů IT/ICT podpory pokrývající Facility Management, jejich vzájemné porovnání a nalezení přidané hodnoty těchto systémů vedoucí k implementaci nad rámec standardních ERP řešení.

The thesis is focused on the range of subsidiary processes with the aplication to the situation of the factual company from the small and middle enterprises segment. The objective of this thesis is to provide the basis for making decisions within the system and cost optimalisation of subsidiary processes in this company. In the theoretical part is explained the processionary management fundamental and processes definition regarding to their subjects, holders, aims, inputs and outputs. In terms of subjects is further clarified the principle of dividing main and subsidiary processes. Their specifics are defined and also the reasons for their separating. There is qualified the posibillity of subsidiary processes detaching and the possibility of their supporting by external providers. In the following part the thesis records conception of subsidiary processes complex resourcing by integrated supplier -- the conception of facility management. In the practically part are defined the processes in company Odenwald CZ s.r.o. They are individualized through the use of processes analyze and subsequently are proposed the ways of their optimalisation. The suggested ways are reviewed by means of benchmarking with solutions exercised by the other companies in the region.