This thesis empirically examines the nature of consumer experiences as the result of interactions with components of the fashion store environment. It aims to further understand the consumption experience construct by adopting a multidimensional view of experience and a holistic view of antecedents, with the support of empirical data. A qualitative approach is adopted utilising face to face interviews with 5 practitioners and 20 young fashion consumers. By examining two perspectives a greater insight in to the way in which consumer experiences are created and are consumed can be gained. Data has been compared to establish differences between the way practitioners perceive the consumer experience, and the actual experiences of consumers. In doing so the research identifies several managerial implications which can be used to enhance the creation of experiences to meet the desires and wants of young fashion consumers. Findings suggest several stimuli including product, the physical setting, people, technology and brand message components contribute towards the creation of specific cognitive, emotional, sensory, physical and social experiences in fashion stores. It identifies technology as an important component affecting the consumer experience not yet discussed in existing literature concerning mid-market fashion store environments and proposes further research into this stimulus in a fashion context. Physical experiences in store are a vital element of the fashion store experience. Consumers should be immersed in physical experiences to provide unique and memorable encounters with a retailer that cannot be gained online. Furthermore the physical store should foster the relationship between consumer and consumer in order to create social experiences that engage consumers on more personal levels. In creating immersive and engaging experiences in the physical store retailers can ensure that the store format remains competitive in today’s challenging market.

In line with the continuing expansion of retail sales, a large amount of product waste is added. Loss is the deficit that the company annually lacks precise statistics in order to correct actual financial outcomes. By investigating different types of losses and how that can occur, we have identified three factors of waste. We also want to investigate what resources would be required to reduce loss of clothes in fashion stores, what motivates people to steal and how the customer's attitude towards shop surveillance looks. The method was conducted with three interviews, an observation and a focus group. Here is the selection of people based on their experience with textile stores. In the study we used a theoretical reference frame based on two theories. The first is routine activity theory, which manages external loss while the other theory, the theft triangle, manages internal loss. We then applied the theories on the empirical material to create an analytical basis. The study's conclusion shows that there are alternative solutions that can be applied to companies to reduce the loss. The reason why these are not used at the moment is because there is a lack of the right commitment andresources. / I takt med den fortsatt växande detaljhandeln tillkommer en stor del svinn av produkter. Svinn är den förlust som företaget årligen saknar exakt statistik på, för att stämma av verkligt ekonomiskt utfall. Genom att undersöka olika typer av svinn som är befintliga i dagsläget och på vilka sätt dessa kan uppstå, har vi identifierat tre faktorer av svinn.Vi vill vidare undersöka vilka resurser som skulle krävas för att minska svinn i modebutiker, vad det är som motiverar människor till att stjäla och hur kundens attityd mot bevakning i butik ser ut. Metoden genomfördes med tre intervjuer, en observation och en fokusgrupp. Här är urvalet av personerna baserad på deras koppling till textila butiker. I studien använde vi oss av en teoretisk referensram baserad på två teorier. Den första är rutinaktivitetsteorin, vilken hanterar externt svinn medan den andra teorin, stöldtriangeln, hanterar internt svinn. Vi applicerade sedan teorierna på det empiriska materialet för att skapa en analytisk grund. Studiens slutsats visar att det finns alternativa lösningar som kan appliceras på företag för att minska på svinnet. Anledningen till att dessa inte används i dagsläget är för att det är brister i rätt engagemang och resurser.

The thesis contains a draft business plan for the establishment of trade with the sale of classic men's fashion. The work is divided into three parts. The first part is devoted to theoretical solutions connected with the business plan, the second part is devoted to a thorough analysis and a third, practical part, apply theoretical and analytical knowledge in order to create a real and viable business plan.

Background The online second-hand fashion market is a growing market that can be promoted with the help of social media and influencers. Influencers can help with store promotion as well as to promote sustainability and, therefore, promote this alternative fashion consumption style. Furthermore, in social media marketing videos, the aspects of education, entertainment, and esthetics have been noted to be important dimensions to consider.  Purpose This study aims to describe what aspects of influencer marketing videos appeal to consumers in the second hand fashion online store market. Methodology The study took the form of a descriptive and qualitative study in order to describe what aspects of the dimensions of education, entertainment and esthetics appeal to consumers in the second hand fashion online stores. A pilot study with two participants was conducted in order to ensure that the interview guide was understandable for the main study. Six participants took part in the main study with online interviews. Findings The empirical data contributed to the consideration of the most relevant aspects within each dimension. In education, these were the type of information, the message delivery and the deliverer. For entertainment, this was the influencer’s personality and engagement. For esthetics, the visuality of the video was evidently to be considered.  Conclusion The findings contribute to describing an appealing influencer marketing video from all of the three dimensions. For education, the importance lies in the delivering verbal information about sustainability and about the online store, as well as the influencer’s trustworthiness and persuasiveness. The findings of education are highly context specific for the second hand fashion market. Similarly, the persona was important regarding the perceived entertainment, as energetic and engaging persona successfully engaged, together with the aspect of suitable and interesting plot. For esthetics, the visuality, such as basic colors and short text were perceived appealing, as well as the style of the influencer.  The dimensions of entertainment and esthetics, however, act more as enhancing dimensions for the appeal, and education can be seen as an important appealing factor on its own. Moreover, for all dimensions the influencer has a central role for how the content and the marketing video is perceived by the audience.

I skuggan av den ökande svenska elektroniska detaljhandeln står en fysisk butikshandel inom mode på sin bristningsgräns. När allt fler konsumenter väljer att konsumera mode genom den digitala världen så kan det få förödande konsekvenser för den fysiska modebutikshandeln. Som ett samlingsbegrepp kring den trend där butiksägare inte längre klarar av att finansiera sina butiker har ordet ‘butiksdöd’ använts. Pandemin Covid-19 har snabbspolat detta fenomen, men studiens respondenter menar att det inte finns en butiksdöd utan att det är den fysiska modebutikshandeln som håller på att moderniseras. Uppsatsen studerar butiksdöden ur ett svenskt modebutiksperspektiv och utforskar hur svenska fysiska modebutiker kartlägger olika värden för att skapa konkurrenskraft. Studien grundas i teorier som tydligt relaterar till konceptutveckling av fysiska modebutiker. Den första teorin är Customer value proposition för att sedan integrera nästkommande teori om utilitaristiska och hedoniska handelsmotivationer. Tredje teorin utgår från kundupplevelse baserat på purpose, priorities och pursuits. Tidigare forskning riktar fokus på hur den fysiska handeln överlag kan applicera CVP, utilitarism och hedonism för att skapa mervärde för modebutiken. Forskningen brister däremot i hur valda teorier i kombination med kundupplevelsen ser ut i svensk butikskontext från ett managementperspektiv, vilket denna studie belyst. Analysresultatet är baserat på ett urval av svenska klädvarumärken som bedriver fysiska butik. En kvalitativ studie har utförts med företagsägare, ledningspersonal samt butiksägare vars svar analyserats för att få svar på uppsatsens syfte. Den insamlade datan från intervjuerna presenteras med utgångspunkt hur respondenterna ser på modeindustrin i dagsläget, men även hur den kommer att utvecklas framöver. Analysresultatet presenterar stegvis en modell utefter nämnda teorier kring hur en modebutik kan omdefiniera eller förstärka konceptets värdegrund, i syfte att skapa hållbar konkurrenskraft. Två grupper baserat på butikskoncept utformades utifrån analysresultatet, varav den ena behållit konkurrenskraft och andra upplevt sämre konkurrenskraft. Grupperna har blivit tilldelade namn som representerar butikens position, De moderna och De traditionella. Resultatet redogör därefter vad som kan tänkas ligga till grund för upptäckten. I uppsatsens diskussion presenteras resultatet från analysen samt aktiviteter som modebutiker inom fysisk modebutikshandel kan tillämpa för att förstärka sin konkurrenskraft gentemot e-handeln. Slutatsen påvisar att många respondenter påverkats av butiksdöden. De moderna som ej upplever butiksdöden arbetar frekvent med aktiviteter och upplevelser medan De traditionella arbetar utefter att minska kundens uppoffring genom effektivisering av inköp. Butiker som blivit påverkade bör därmed prioritera om butikens erbjudande och granska vad som lämpas bäst efter konceptets värdegrund. Studien hoppas att bidra med kunskap till fysiska modebutiksaktörer för att konkurrenskraft gentemot elektroniska detaljhandeln. / E-commerce is continuing the path of exponential growth, however it also entails consequences in the retail market. When customers prioritize e-commerce rather than fashion retail shopping, an increasing number of brick-and-mortar stores are closing. The global pandemic Covid-19 has effectively speeded up the pace regarding the phenomenon, though some believe it’s a hoax. This study aims to bring the truth of this phenomenon to light from a swedish fashion retail perspective. The study of fashion retail stores includes efforts taken to maintain competitive advantage. This is accomplished through established theories which have an indirect impact on retail fashion stores ability to maintain competitive advantage. These theories are Customer value proposition, hedonic and utilitarian shopping motivations and customer experience based on 3Ps, which includes purpose, priorities and pursuits. Previous research shows how these theories can be applied in retail stores, however none of them use an approach of a management perspective, which this study aims to do. The method that is used in this study is based on a qualitative research method, using semi-structured interviews. The semi-structured interviews were held individually with thoroughly chosen candidates with competences in the field, such as business owners and managers of a fashion retail store. Throughout the chapter regarding the results, a model is introduced step by step which purpose is to bring additional knowledge to retailers, in hopes that it will increase their competitive advantage. Additionally, two camps were introduced. One who had maintained its competitive advantage and the other who has been affected by the phenomenon and lost its competitive advantage. In the discussion, the results are presented and activities as well as physical experiences retailers can implement are suggested. In conclusion, it is clear that there are two sides. One side has been affected by the phenomenon and lost its competitive advantage, and the other side who has maintained its competitive advantage thanks to activities, retail experiences and a loyal community. Those retailers who were affected the most should therefore redefine their business as to whether they should go online or redesign their retail store concept, in order to achieve sustained competitive advantage. The study aims to contribute with knowledge retailers can use in order to strengthen or redefine their competitive advantage against e-commerce.

The diploma thesis deals with the creation of a business plan for the establishment of a shop with trendy clothing and accessories Shopaholic Fashion in Brno-Bystrc in Kamechách is part of the internet shop. The thesis consists of theoretical knowledge, analytical bases of the internal and external environment, and part of the marketing research is the discovery of buying preferences. Based on this knowledge, the design part of the diploma thesis, including economic evaluation, is created.