This study is about the public librarians role in relation to immigrants from the librarian’s perspective. A lot of immigrants live in Sweden and use the public library frequently, however it is uncertain what the public librarians role is in relation to immigrant users. The purpose of this study is to clarify the public librarian’s relation to immigrants. Three questions are used to understand the purpose: What roles do public librarians think they have in relation to immigrants in municipalities with a high proportion of immigrants? What are the roles of public librarians in the integration process? What are the functions of the library for immigrants? Seven public librarians have been interviewed and two theories have been used to analyze the interviews. The four spaces by Jochumsen, Hvenegaard Rasmussen and Skot-Hansen and the integration model by Ager and Strang. The conclusion of this study is that the public librarians have a pedagogical role, a social role and a welcoming role. Functions of the library are as a learning space, meeting space, inspiration space and performative space. A new role and a new function have also been found, which are the broadened role and the library as a citizen's office.

There are more and more expectations of research that it will be able to "solve" society's problems. Library and Information Science (LIS) is also expected to contribute. One of the current topics that has been important in LIS research in recent years is integration. For this reason, the aim of this thesis in Library and Information Science is to examine the role of library staff in strengthening the integration process for the target group of adult immigrants. The emphasis is on how relationships are created at interactions in public libraries and how libraries are used as an arena for integration. The theoretical framework is based in the integration model by Ager and Strang, their ten core domains of integration process, and Social Capital’s theory. The method used is qualitative interviews with 7 library staff members in seven public libraries in small to medium-sized cities in Sweden. The interviews were recorded, except one which was conducted via e-mail, and the content was analyzed using a thematic content analysis through the theoretical framework. The result of this study show the kind of interactions that occur which can affect society and the individual’s level of social inclusion. The result support the assertion that public libraries have an important role to play in strengthening the integration of immigrant groups into society. The thesis show that library staff are a strong resource when it comes to achieving social interactions, and that the relationships created at public libraries helps support integration.

Den här uppsatsen har undersökt hur förändringsprocessen gick till när folkbibliotek skapade Tiktok-konton och vilka faktorer som spelade roll för kontos upprätthållning. Studien undersökte också hur bibliotekens konton på plattformen har förändrat biblioteksverksamheten enligt folkbibliotekarien. Urvalet till studien var folkbibliotekarier och datainsamlingen skedde genom semistrukturerade intervjuer som sedan analyserades med hjälp av en tematisk analys. Studiens teoretiska ramverk var begreppet förändring samt Lewins förändringsprocessmodell. Analysen visade att alla folkbiblioteken gick igenom en förändringsprocess och följde i stort sett de två första faserna av förändringsprocessmodellen. Faktorer som tidsbrist, motivation och stöd från kollegor och chefer visade sig påverka bibliotekens konton på Tiktok och dess upprätthållning. Analysen visade vidare att folkbibliotekens användning av Tiktok hade en stor påverkan på biblioteksverksamheten där förändringar har skett bland annat på bibliotekens hyllor och deras inköp och utbud. Det har även framkommit att folkbibliotekarierna anser att Tiktok kommer att fortsätta förändra verksamheten fastän de personligen slutar vara aktiva på plattformen.