Emotions have been noted for their crucial role in survival behaviour relating to resistance to cross-cultural ambiguity. Today's globalised multinational corporations (MNCs) have recognised the importance of developing their diverse workforces' intercultural sensitivity (ICS) – a worldview towards cultural difference – as a means of reducing resistance to cross-cultural ambiguity hence maintaining a professional multicultural work environment. However, no studies have yet been made investigating the role of emotional intelligence (EI) in enhancing intercultural sensitivity and simultaneously regulating emotions produced from resistance to cultural difference. Therefore, this study has explored the role of EI in enhancing ICS aiming at increasing the effectiveness of intercultural training within the context of multinational organisations. A theoretical framework was constructed presenting the idea of EI entry-points into intercultural sensitivity and resistance to difference. Through an inductive research approach, a chosen multinational airline company's flight attendants were targeted with in-depth semi-structured interviews. Grounded theory analysis was applied. The analysis resulted in the development of a grounded emotional-cognitive intercultural adaptation process together with three adaptive cognitive states. These were named: Learn, Understand, and Know. Each cognitive state was noted to be associated with a particular emotional state that causes the interacting individual to shift into the relevant cognitive state. The emotions surprise and curiosity were found to be associated with Learn while empathy was found to be associated with Understand, and finally acceptance was found to be associated with Know. The research results strongly support the proposed EI entry-points within the grounded emotional-cognitive content of the produced intercultural adaptation process. The results address the research aim regarding the role of EI in enhancing ICS. Through the EI entry-points, ICS is indirectly enhanced through the development of intercultural performance as EI mental abilities are proposed which would regulate one's behaviour towards the three grounded emotional-cognitive intercultural adaptation states. The developed model is suggested to contribute to enhancing the effectiveness of intercultural training. The trainee's intercultural performance could be enhanced through directing the emotional-cognitive dynamics, during intercultural interaction, towards the empirically grounded set of emotional-cognitive states. As linking EI and ICS remains an important and under-explored topic, it is hoped that the findings of this study will present a better understanding of the dynamics of emotions within the context of multinational organisations, as well as the role of EI in enhancing ICS, subsequently leading to further research.

Using a grounded theory approach (Strauss & Corbin, 1990), this study produced a conceptual framework for exploring the relationships between grandmothers and the grandchildren they are raising. Twenty-one grandmothers and grandchildren were engaged in in-depth interviews. grandmothers had legal custody of the participating grandchildren for at least the last six months. Grandchildren were between the ages of 7 and 14. Data were analyzed using open coding, axial coding, and selected coding. Four of the seven grandmothers were found to have a similar pattern due in large part to their daughters having a long history of drug addiction. These four grandmothers are the focus of the model. The remaining three grandmothers have dissimilar situations, but support the model as well. The study proposed a three-phase model of the relationships. These phases included: rescuer/protector, caregiver/provider, and mother/advocate. The model described movement from each phase through contextual conditions. The mother/advocate phase became the most developed phase of the model. Eight strategies used by the grandmothers to manage the mother/advocate phase are proposed. In addition, seven intervening conditions were identified that either constrain or enhance the strategies.

In the present study, a grounded theory approach was employed with the purpose of developing a substantive theoretical model to identify and illustrate changes in sibling relationships after pediatric bone marrow transplantation (BMT). Further investigation of the impact of sibling relationship quality on children's adaptation following this life-threatening medical procedure was examined. Two families, each consisting of a sibling dyad that included a child who received a BMT and a well sibling that ranged in age from 10-14 and a parent, participated in the study. Siblings were interviewed individually, and in the dyad, to capture an insider's view of the sibling relationship after BMT and factors that impact child adaptation to pediatric BMT. Child observational and parent survey data provided a multiple-informant and multiple-method approach which helped to foster a more complete picture of the broader family context. Findings suggest that children's sibling relationships improved after BMT, as evidenced by their building a close relationship, establishing intimacy and gaining trust, and learning to get along and settle differences better. Positive coping strategies included identifying and utilizing supports and resources, praying/prayer, making life easier for the sibling, and redefining what is important in life. Children's individual adaptation outcomes included accepting the illness, recognizing the longevity of the relationship, reducing worry/stress, and moving beyond the illness. Analyses that were grounded in the data from the present study suggest four theoretical propositions. First,children's sibling relationships have the potential for positive change after BMT. Second, close sibling relationships can serve as a buffer, or protective factor, to the adverse conditions and extremely stressful situations encountered after BMT. Third, positive changes in children's sibling relationships after BMT can positively influence children's coping strategies which may have a direct influence on children's adaptation to BMT. The fourth, and primary hypothesis, suggests that positive changes in children's sibling relationships after BMT potentiate new coping strategies in the dyad that are more facilitative to child adaptation than managing stress on one's own. Findings add to the general knowledge on sibling relationships and shed light on the complexities of children's sibling relationships when one child is severely ill.

According to the Puerto Rico Health Department as of January 2008, 258 cases of HIV, ages 10 -19 had been reported and 224 cases of AIDS, ages 13-19 (Puerto Rico Health Department, 2008). The purpose of this research was to describe the basic social processes of medication adherence in Puerto Rican youth who are HIV positive. Three research questions were proposed: 1) What are the basic social processes of medication adherence in Puerto Rican youth who are HIV- positive?; 2) What factors influence medication adherence (or nonadherence) among HIV- positive adolescents?; 3) What behaviors indicate that the HIV- positive adolescents adhere or do not adhere to their prescribed medications? The Autonomy Development of Adolescence by Steinberg provided the theoretical framework for this study. Grounded theory was used to study 13 Puerto Rican HIV-positive adolescents. Data collection included semi-structured, in-depth interviews, field notes, participant observation, and a demographic questionnaire. A substantive theory Striving to Live a Normal Life, with the core category of normal emerged from data analysis. Striving to Live a Normal Life explains how these Puerto Rican HIV-positive adolescents try to integrate their HIV status and treatment with their lives. These adolescents concentrate their lives on striving to live a normal life. A variety of ways is used to deal with HIV and has helped them visualize themselves as a normal adolescent with a normal life. Because they see themselves having a normal life, taking or not taking their medications for HIV is also seen as a normal part of their lives. This study suggests the beginning of understanding the concept and process of normalization in this population. These findings support the findings in a study done with HIV-positive adolescents from France in which the concept of normality was related to their lives. It also informs interventions to promote improved medication adherence among Puerto Rican youth who are HIV -positive.

Within the field of microfinance, there has been an ongoing debate about whether microfinance institutions should be commercialized. One side argues that a business that very much can earn profits at the same time as it helps the poor, is not justified to receive charity, but should be run with the risks and benefits of any other profit-seeking business. The other side argues that the outreach to the ones who most need microfinance, is severely hampered if firms are profit-seeking; arguing that they only target the individuals who allow them to make profits.   This study is a case study based on India, one of the world’s largest nations, and home to millions of people living below the poverty line[1]. Microfinance is widespread in India, and with one of the researchers speaking Hindi, India became our choice of case study. A grounded theory methodology is applied in order for us to learn as much as possible about the context of microfinance in India. Within the context, we look for the mission and the impact of the various institutions. Analysis is done through the constant comparison method; with comparisons within and between different organizations. Each organization is individually analyzed to find recurring themes, always being open to the emergence of new themes. Then, the organizations are compared with others of the same legal form, and finally with all other forms of organizations.   Several different kinds of institutions are identified, working directly or indirectly with providing small loans to low-income individuals. These institutions include banks, local area banks, section 25 companies, NGOs, and cooperative societies. Each one of the institutions has, by law, different areas of restriction and the study finds that the missions of the various organizations can be linked to their legal form; the mission indicating which form they currently operate under or which legal form they are striving to achieve. The major difference between the various legal forms is their methods of accumulating finances, and how they manage their revenue. Although banks actually earn profits, they have not yet been fully commercialized, as they are restricted from attracting mainstream international capital.   The conclusions indicate that in India, microfinance has not reached the point where it has been fully commercialized, but rather the passion for their work and visions of the founders very much guide the work of the various organizations. This can be seen in the missions that guide the organizations and the services provided to fulfill the mission. Commercialization is however, far from a non-issue. If legislation regarding IPOs is changed, the level of commercialization and competitive scene for microfinance in India could change dramatically. [1] Can be measured in different ways, but used here symbolically, indicating a very low amount; discussed in more detail in the paper.

GlobalGAP (previously EurepGAP) is a voluntary business-to-business standard for food audit that has recently achieved the greatest acceptance worldwide (Campbell, Lawrence & Smith 2006) boasting implementation numbers of over 80,000 farms in 80 countries. Compliance with the standard is verified by means of the third party certification (TPC) audit, and is designed to (GlobalGAP 2008) assure European retailers that exporting producers have met their criteria for safe and sustainable agriculture (GlobalGAP 2007b). In 2004, cherry growers in the Southern Interior of British Columbia became the first GlobalGAP certified producers in Canada. This novelty afforded a unique opportunity to observe the introduction of the standard in an industrialized country with well-established regulations and where the capacity of producers to undertake the process was relatively high. A qualitative methodology was used in case studies of two communities to inductively study the implementation of ‘safe and sustainable agriculture’ certification and generate relevant research questions for deeper examination. Sensitizing concepts emerging from observations of the TPC audits (n = 20) evolved into two primary research objectives; 1) to understand the practical application and diffusion of a TPC standard and 2) to explore the efficacy of the TPC standard as a mechanism to promote sustainable agriculture within certain pre-existing contexts. Forty-four follow up interviews were conducted with growers that chose to certify (n = 24), those that did not (n = 14), and other key actors (n = 3). This thesis examines the research objectives over three chapters. The introduction provides the local and global context along with a review of GlobalGAP, agri-food governance and the role of private certification and retailer power. Chapter two presents the technological and sociological factors that influenced the stages of the diffusion of GlobalGAP TPC and compares these factors and outcomes to the technological and sociological components of sustainable agriculture. In the conclusion, policy strategies are offered to maximize the potential for this tool to promote sustainable agriculture along with suggestions for future research on the topic.

Alternative work arrangements (AWA) policies allow employees to select varied work schedules that are both conducive to the organization’s goals and to employees’ personal needs. Though common in the business sector, such policies are rarely articulated within American colleges and universities. Practitioners within the student affairs profession regularly work beyond the average 40-hour week due to the fundamental nature of their work with students’ co-curricular involvement outside of the classroom; as a result, the lack of work-life balance can result in high employee turnover which can be detrimental to an organization. Utilizing grounded theory, a qualitative methodology that allows researchers to espouse new theories to explain phenomena based on data, 14 student affairs practitioners employed at a large research institution in the southeast were interviewed to examine their experiences which emanated from the institution’s AWA policy implemented in 2007. The emergent theory collectively affirmed the importance of flexibility as participants indicated that they expected variations in their work hours given the unusual hours that are commonly associated with the student affairs profession. They reported benefits such as better work-life balance, increased productivity, reduced stress, and increased job satisfaction. Conversely, participants expressed concerns that AWAs were not consistency available to all employees and awareness of the policy was limited. They also experienced feelings of guilt and often felt the need to prove that they were working. Finally, participants recommended that AWA policies should be transparent, regularly assessed, and benchmarked against existing policies at other universities. Results provided evidence of how proven strategies used in corporate human resource models can be applied in a higher education setting, and the findings further suggested that employees and employers could greatly benefit from the establishment of formal policies that allow flexibility in the workplace through the use of AWAs. Implementation of these policies may provide employees with more opportunities for work-life balance, thereby improving job satisfaction and increasing employee retention in the student affairs profession.

Background: People diagnosed with psychosis are often described as introvert, isolated and with little or no ability to create and maintain social relationships. While every angle of a phenomena is valid and important, we believe that the first-person perspective provides the only direct access to the diagnosed persons’ feelings and experiences. Aims: The aim of this study is to explore how a few people diagnosed with psychosis describe their experiences of social interaction. Method: This study is conducted in a Grounded Theory manner. An analysis has been performed on interviews made with five individuals, all diagnosed with a psychosis diagnosis. Results: The main result of this study is that the self-image is a core factor in the individuals experiences of, and initiative to, social interaction. The social interactions are linked to the individuals own relation to their diagnosis in a dynamic process where all components affect each other in the creating of the self-image. Conclusion: This study concludes that people diagnosed with psychosis is no different than other people when it comes to dreaming and longing for functional social relationships, but that they have some difficulties in actually finding them due to both social stigma and a poor self-image.

This dissertation describes the findings from a qualitative research study aimed at increasing our understanding of the psychology of privacy management. Specifically, I sought to explore people’s beliefs, perceptions, and process for managing privacy in the contexts that they inhabit. I conducted 32 one-on-one interviews with participants ranging in age from 18 to 85 years old. Using grounded theory methodology, I developed a substantive theory of privacy that outlines the way people manage their privacy in our current environment. This grounded theory takes into account people’s individual approach to privacy, the elements they consider when deciding whether or not to reveal aspects of themselves, and the behaviors they engage in to maintain their privacy or protect the privacy of others. Approach to privacy consists of beliefs about privacy, personality characteristics such as openness and self-confidence, and values, which include doing unto others, honesty, and choice (or control). In many cases this approach has never been explicitly considered, but it interacts with who one is speaking with, the topic of discussion, the context, and the perceived risks and benefits, in affecting the privacy decision. Trust is a key factor in deciding whether or not to reveal part of oneself to someone, but certain roles and relationships seem to bypass the privacy decision-making process. A risk-benefit analysis does occur, but it is one of several components that impact privacy decisions and is hampered by the emotional nature of the information that is considered. Some contexts, such as technologically mediated situations, heighten awareness of privacy issues, while others involve information or situations that are seen to override privacy rights. Ultimately, these considerations interact and lead to particular behaviors for maintaining or regaining a desired level of privacy.

This research project explores factors affecting sustainability initiatives within educational institutions. Using grounded theory and mixed-methods, the project evaluates the experiences and perspective of nineteen individuals involved with sustainability initiatives in schools. Twelve research participants are from one school community while the other seven are sustainability programme coordinators at a range of educational institutions. Results indicate that significant life experiences and situational factors both have an impact on an individual’s perspective on sustainability. The success of sustainability initiatives relies heavily on keen advocates for sustainability within the community and the support ascribed to sustainability by the institution. Providing engaging, hands-on experiences, supporting individuals and groups, and encouraging role modeling can foster an ethic of sustainability across the community. The outcome of this research project is a framework designed to help individuals and institutions in their efforts to support and implement sustainability initiatives. Keywords: Sustainability, education, barriers, environment