Philosophiae Doctor - PhD / Globally, Employee Assistance Programme (EAP) has become the most effective workplace programme used to assist employees in the identification and resolution of performance and behavioural related problems. Employees, irrespective of the sector of employment are seen as the most valuable assets of any organization and therefore their wellness is as important as the organization itself. Employees' personal or work related problems may adversely affect their health as well as their productivity, thereby impeding the growth of an organization. It is for this reason that the EAP has increasingly become an important tool in addressing employees’ personal and work related challenges. Midwives as employees are prone to challenges such as maternal deaths at the workplace. They are more likely to undergo stressful situations for failing to meet the general goal of their profession, which, among others, include provision of adequate care for pregnant women until they safely deliver. These stressful conditions have negative effects on midwives' health, behaviour and productivity. However, there is no literature that has looked at how midwives in the Ashanti Region of Ghana are affected by maternal deaths and their coping mechanisms employed to address the effects of maternal deaths. Literature revealed that there is hardly any known work-related assistance programme designed to support Ghanaian midwives when faced with work-related challenges likely to affect their work-output. Hence, this study developed an appropriate EAP for midwives dealing with maternal deaths in Ghana based on the exploration and description of the effects of maternal death, coping mechanisms used and their experiences with the facility-based maternal death review (MDR). In order to meet the general aim of the study, a qualitative research approach, with a combination of exploratory, descriptive and contextual designs was used. Purposive sampling was employed to select participants; ward and unit managers (supervisors) (18) and midwives who met the inclusion criteria (39). A total of 57 participants were used in the study. Data were collected through semi-structured individual interviews and focus group discussions, as well as field notes. Thematic Content Analysis was used to manage data through transcribing, organizing, development of category and coding of data. Final data management was done with qualitative computer data analysis package (Atlas ti version 7.1.7). The full understanding of the effects of maternal deaths on midwives and the mechanisms of coping employed to address effects afforded the development of an EAP to support midwives dealing with maternal deaths. Five main themes emerged from the analysis of collected data, namely effect of death as a unique experience, multi-dimensional effects of MD on Midwives' personal life, effects of MD on the midwives’ associated environment, mechanisms of coping employed by Midwives and Perceived MDR process (Phase 1). Phase 2 considered the development of Employee Assistance Programme (EAP) for midwives dealing with maternal deaths in Ashanti Region of Ghana. The steps of developing occupational health service at the workplace by Acutt Hattingh and Bergh (2011) were applied to develop the EAP. Ethical practices pertaining to the study of human subjects as specified by the Research Ethics Committee of the University of the Western Cape and research guidelines of Ministry of Health- Ghana Health Service were observed. It is recommended that, all hospitals in Ashanti Region institute the EAP programme to assist midwives cope with challenges associated with maternal death.

Os sistemas de medição de desempenho em segurança e saúde no trabalho (SMDSST) contribuem para identificar e caracterizar os riscos de acidentes, sendo um elemento fundamental da gestão da SST em qualquer setor industrial e também uma base para a melhoria contínua. O presente trabalho propõe um conjunto de critérios para avaliar SMDSST no setor da construção civil. Os critérios desenvolvidos foram estabelecidos a partir de três tipos de requisitos: (a) consistência do SMDSST com uma filosofia de gestão da SST, denominada engenharia de resiliência; (b) conformidade dos SMDSST com requisitos gerais de sistemas de medição de desempenho, tais como o grau de definição dos indicadores, a sua incorporação na rotina organizacional e o alinhamento das medidas com as estratégias; e (c) contribuição para a identificação e monitoramento dos principais fatores causais de acidentes, classificando-os em falhas relacionadas aos subsistemas pessoal, tecnológico, organizacional e do ambiente externo. A aplicação dos critérios é ilustrada por meio de dois estudos de caso, realizados em duas construtoras. Os resultados indicaram que tais critérios contribuem para a identificação de oportunidades de melhoria nos SMDSST tradicionais no setor da construção civil, tais como o desenvolvimento de novos indicadores e adaptações naqueles já existentes. / Performance measurement systems in occupational health and safety (SMDSST) help to identify risks of accidents, and play a key role in the management of occupational health and safety in any industry, establishing a basis for continuous improvement. This research work proposes a set of criteria for assessing SMDSST in the construction industry. This set of criteria was devised by taking into account three groups of requirements: (a) consistency of the SMDSST with an occupational health and safety management philosophy, known as resilience engineering; (b) compliance of the SMDSST with general performance measurement system, such as the definition of indicators, their incorporation into the organizational routine, and alignment of measures with strategies; and (c) contribution for the identification and control the main accident causal factors, classifying them in failures related to personnel, technological, organizational and external environment subsystems. The application of criteria is illustrated in two case studies carried out in different construction companies. Results indicated that the proposed criteria help to identify opportunities for improvement in SMDSST, such as development of new indicators and improvement in the existing ones.

A presente pesquisa identifica fatores protetores e não-protetores de trabalhadores petroquímicos, tendo como base o modelo de gestão praticado por uma empresa petroquímica – multinacional brasileira situada no Polo de Triunfo-RS – e seus reflexos na gestão da Saúde e Segurança do Trabalho. Para atender a esse propósito, o trabalho fundamenta sua teoria em: 1) sociedade líquido-moderna, 2) trabalho imaterial e a gestão, 3) governança corporativa e 4) gestão da saúde e segurança do trabalho. O método adotado é um estudo de caso único, de cunho qualitativo e de natureza exploratório – descritiva. Utiliza-se a triangulação de dados para o desenvolvimento desta pesquisa, baseada em sete entrevistas semiestruturadas, dados da empresa e outras fontes. Como resultado deste estudo, evidencia-se que a organização adota a governança corporativa como modelo de gestão, implicando na diminuição da hierarquia e na responsabilização de cada trabalhador pelo alcance das metas. Nesta condição, identificam-se elementos contraditórios que servem tanto para proteção quanto para não proteção os trabalhadores. Como fator protetor, a autonomia e a cooperação surgem, oportunamente, no poros do trabalho prescrito para aproximar os trabalhadores. Assim como a gestão da saúde e segurança do trabalho, que é reforçada por elementos técnicos e legais que possibilitam a manutenção das suas práticas, mesmo que feita por outras áreas (produção, manutenção etc). Um fator nãoprotetor é associado a gestão de si, característico da busca da cultura de interdependência, potencializado pelas práticas da gestão. O outro fator negativo é a negação dos perigos e o exagerado desejo de calcular os riscos, impactando em remunerações adicionais pela sua aceitação. / Based on the model of governance practiced by a petrochemical company, the present study identifies protective and non-protective factors from petrochemical workers and their reflections in health and safety management. The analised company is a Brazilian multinational located in Triunfo-RS. To fulfill this purpose, the study incorporates the follow subjects: 1) liquid-modern society, 2) immaterial labor and management, 3) corporate governance and 4) health and safety management. The method adopted is a single case study with a qualitative and exploratorydescriptive approach. Data triangulation was applied in this research, based on seven semi-structured in-depth interviews, data from the company and another sources. As a result of this study, it was shown that the company adopts corporate governance as a management model, resulting in the reduction of hierarchy and selfresposibilization of employees for goals achievement. In this condition, we identify contradictory elements which serve both for protection and for failing to protect workers, characteristic of managerialism. Autonomy and cooperation emerges in the pores of the prescribed work to put the workers together. The management of health and safety is enhanced by technical and legal elements that enable the maintenance of their practices, even if made by other areas (production, maintenance, etc.). A non-protective factor is associated with self-management, characteristic of the search for culture of interdependence, enhanced by management practices. The other negative factor is the health and safety hazards and the negation of the exaggerated desire to calculate the risks, impacting on additional remuneration for their acceptance.

Esta tese contempla a avaliação de maturidade, a metodologia Seis Sigma e a gestão da Segurança e Saúde no Trabalho (SST). Teve-se como objetivo geral propor e desenvolver um modelo para a avaliação e ações de melhoria na gestão da SST, sustentando-se nos conceitos provenientes essencialmente da avaliação de maturidade e da metodologia Seis Sigma. Este objetivo foi alcançado por meio de atividades de levantamento, análise e classificação do referencial bibliográfico pertinente; aplicação de um survey; construção de um modelo tendo em conta os resultados do survey e a base teórica analisada; entrevistas complementadas pela decorrente análise de conteúdo. Como resultados do levantamento bibliográfico, verificou-se uma predominância de técnicas com foco em ações pontuais quando se pretende buscar melhorias na área. Em termos de avaliação de maturidade, identificou-se que predomina ainda a concepção de modelos com cinco níveis de maturidade, que os modelos são normalmente estruturados por meio de grades de maturidade, e ainda, que são pouco freqüentes as aplicações para fins de avaliação na área de SST. Mostrou-se relevante o uso de características organizacionais como, por exemplo, a existência de serviços internos de SST e de certificações na área, setor de atividade econômica ou quantidade de subcontratados, para diferenciar cada unidade organizacional quanto a sua dificuldade em mudar o nível de desempenho na gestão da SST. Isso auxilia na avaliação e tratamento diferenciado dos problemas ou oportunidades, principalmente no que tange às práticas de gestão. Também, comprovou-se junto aos responsáveis pela gestão da SST em empresas de referência, que o modelo proposto e disponibilizável por meio da internet, é exeqüível e de fácil aceitabilidade. Além disso, ele poder ser utilizado remotamente, apresenta simplicidade de uso, interface amigável e a possibilidade de comparar empresas semelhantes, sem fornecer dados de acidentes ou doenças ocupacionais, ou ainda informações que identifiquem claramente a unidade organizacional. / This thesis addresses the Maturity Evaluation, the Six Sigma methodology and the Occupational Health and Safety (OHS) Management system. The main goal of this thesis was to develop a model for the assessment of the OHS management system and corresponding improvement actions, sustained by concepts derived mainly from the Maturity Evaluation process and Six Sigma methodology. This goal was achieved through the review, analysis and classification of the relevant bibliographic references on the specific topics, the implementation of a survey and the construction of a model in view of the results of the survey, of the reviewed theoretical framework and of the interviews complemented by the corresponding content analysis. As a result of the literature review, it was possible to verify that there is a predominance of techniques focused on specific and isolated actions, aiming to implement some improvements in the area. In what concerns the Maturity Evaluation, it was identified that there is a predominance of models based on five maturity levels, that these models are typically structured by maturity grids, as well as that OHS maturity evaluation models are scarce. Some organizational characteristics, such as the existence of OHS internal services, existent management systems certifications, the activity sector or the quantity of subcontracted employees, have come to play a relevant role in distinguishing the organisational unit and the corresponding effort needed to change their performance level regarding the OSH management system. The identification of this organisational profile will aid in the differential evaluation and treatment of the problems or opportunities regarding management practices in particular. Taking into consideration the opinion of OHS managers from some reference companies, it was also demonstrated that the proposed model, which is available online, is feasible and easily acceptable. Furthermore, the model, which can be used at a distance, is easy to use, has a user-friendly interface and allows for the comparison of similar companies without needing to provide details regarding company records on accidents, professional diseases or other information that clearly identifies the organisational unit.

As the 21st century proceeds, individuals are increasingly working into later years to support themselves and maintain their quality of life. This changing pattern of employment has implications for workers, employers and society alike. Although older workers have much to contribute, individuals may experience health issues or physical, sensory or psychological changes related to ageing. Health and safety statistics indicate that older workers are a vulnerable group. Employers then, have a responsibility to examine the working environment and protect those with reduced capabilities. For society to function, older workers need to be able to remain in work, otherwise this will impact on both the economy and older individuals quality of life. This thesis aimed to understand the opportunities and challenges employers encounter when trying to protect and promote the health and safety of older workers. The research used qualitative approaches, combining interviews and focus groups to provide rich data on the circumstances of older workers. Triangulation was used, collecting data over different time periods, from different sources, to help balance out any weaknesses across the studies. Data were analysed using thematic analysis. A review of the literature found that there is no consistent definition of ageing or older worker. Many researchers have used chronological age and, therefore, this thesis used 50 as a threshold. The literature highlights that older workers have a wealth of knowledge and skills to bring to the workplace. Negative perceptions, however, regarding natural ageing and adaptability exist. Other authors have argued that organisations need to provide a safe environment for older workers and implement measures to mitigate changes in abilities, whilst recognising that there is no one size fits all strategy. First, an initial scoping study was undertaken with employers, which sought to understand their perceptions concerning the ageing workforce. The study also collected information on the health and safety age management strategies that have been implemented within the organisations. Interviews with employers (senior managers who influence health and safety management strategies) (n=41) revealed that, in line with literature, there is recognition that older workers bring benefits to the workplace. However, some comments demonstrated inaccurate stereotyping. The interviews found that these employers were uncertain how to proceed with implementing actions to protect the health and safety of their older workers. Two subsequent studies, consisting of focus groups (n=10) and interviews (n=50) were then conducted, which explored older workers experiences of working into later life and their views on the issues identified by the employer interview study. The older worker interviews also examined their perceptions regarding their health and capabilities, appropriate health and safety measures in response to this and interviewees anticipated future in the workforce. Older workers explained that they do not feel supported or engaged. They are fearful of reporting capability changes that may affect their ability to perform work tasks, as they believe this may have negative consequences for their future employment. During discussions, they suggested various measures that may help them remain in the workforce for longer. The information gathered during the literature review and the findings from the first three studies, were then used to develop examples of good practice health and safety measures that organisations could implement to help protect and promote the health and safety of older workers. A final interview study with key employer representatives (n=16) was conducted, to understand whether the health and safety good practice measures might be considered beneficial and achievable. This study found that although organisations recognised the benefits of health and safety measures tailored for older workers, the feasibility of some of the suggestions was in doubt. Budgetary constraints, insufficient time and lack of necessary knowledge were seen as particular obstacles to implementation. This thesis has identified that although research evidence exists in relation to measures to support the health and safety of older workers, e.g. the benefits of health promotion, improved work scheduling, workplace assessments etc, this is rarely translated into practice. Within organisations, there is uncertainty about age management for older workers and limited understanding of the divergent needs as workers capabilities change. The default position then becomes to cater for a typical worker. A coordinated multi-disciplinary approach between health and safety, occupational health, human resources and operational management is required. This thesis argues for an integrated age management strategy, with an emphasis on proactive prevention, in the interests of protecting and promoting the health and safety of older workers.

Esta tese contempla a avaliação de maturidade, a metodologia Seis Sigma e a gestão da Segurança e Saúde no Trabalho (SST). Teve-se como objetivo geral propor e desenvolver um modelo para a avaliação e ações de melhoria na gestão da SST, sustentando-se nos conceitos provenientes essencialmente da avaliação de maturidade e da metodologia Seis Sigma. Este objetivo foi alcançado por meio de atividades de levantamento, análise e classificação do referencial bibliográfico pertinente; aplicação de um survey; construção de um modelo tendo em conta os resultados do survey e a base teórica analisada; entrevistas complementadas pela decorrente análise de conteúdo. Como resultados do levantamento bibliográfico, verificou-se uma predominância de técnicas com foco em ações pontuais quando se pretende buscar melhorias na área. Em termos de avaliação de maturidade, identificou-se que predomina ainda a concepção de modelos com cinco níveis de maturidade, que os modelos são normalmente estruturados por meio de grades de maturidade, e ainda, que são pouco freqüentes as aplicações para fins de avaliação na área de SST. Mostrou-se relevante o uso de características organizacionais como, por exemplo, a existência de serviços internos de SST e de certificações na área, setor de atividade econômica ou quantidade de subcontratados, para diferenciar cada unidade organizacional quanto a sua dificuldade em mudar o nível de desempenho na gestão da SST. Isso auxilia na avaliação e tratamento diferenciado dos problemas ou oportunidades, principalmente no que tange às práticas de gestão. Também, comprovou-se junto aos responsáveis pela gestão da SST em empresas de referência, que o modelo proposto e disponibilizável por meio da internet, é exeqüível e de fácil aceitabilidade. Além disso, ele poder ser utilizado remotamente, apresenta simplicidade de uso, interface amigável e a possibilidade de comparar empresas semelhantes, sem fornecer dados de acidentes ou doenças ocupacionais, ou ainda informações que identifiquem claramente a unidade organizacional. / This thesis addresses the Maturity Evaluation, the Six Sigma methodology and the Occupational Health and Safety (OHS) Management system. The main goal of this thesis was to develop a model for the assessment of the OHS management system and corresponding improvement actions, sustained by concepts derived mainly from the Maturity Evaluation process and Six Sigma methodology. This goal was achieved through the review, analysis and classification of the relevant bibliographic references on the specific topics, the implementation of a survey and the construction of a model in view of the results of the survey, of the reviewed theoretical framework and of the interviews complemented by the corresponding content analysis. As a result of the literature review, it was possible to verify that there is a predominance of techniques focused on specific and isolated actions, aiming to implement some improvements in the area. In what concerns the Maturity Evaluation, it was identified that there is a predominance of models based on five maturity levels, that these models are typically structured by maturity grids, as well as that OHS maturity evaluation models are scarce. Some organizational characteristics, such as the existence of OHS internal services, existent management systems certifications, the activity sector or the quantity of subcontracted employees, have come to play a relevant role in distinguishing the organisational unit and the corresponding effort needed to change their performance level regarding the OSH management system. The identification of this organisational profile will aid in the differential evaluation and treatment of the problems or opportunities regarding management practices in particular. Taking into consideration the opinion of OHS managers from some reference companies, it was also demonstrated that the proposed model, which is available online, is feasible and easily acceptable. Furthermore, the model, which can be used at a distance, is easy to use, has a user-friendly interface and allows for the comparison of similar companies without needing to provide details regarding company records on accidents, professional diseases or other information that clearly identifies the organisational unit.

Os sistemas de medição de desempenho em segurança e saúde no trabalho (SMDSST) contribuem para identificar e caracterizar os riscos de acidentes, sendo um elemento fundamental da gestão da SST em qualquer setor industrial e também uma base para a melhoria contínua. O presente trabalho propõe um conjunto de critérios para avaliar SMDSST no setor da construção civil. Os critérios desenvolvidos foram estabelecidos a partir de três tipos de requisitos: (a) consistência do SMDSST com uma filosofia de gestão da SST, denominada engenharia de resiliência; (b) conformidade dos SMDSST com requisitos gerais de sistemas de medição de desempenho, tais como o grau de definição dos indicadores, a sua incorporação na rotina organizacional e o alinhamento das medidas com as estratégias; e (c) contribuição para a identificação e monitoramento dos principais fatores causais de acidentes, classificando-os em falhas relacionadas aos subsistemas pessoal, tecnológico, organizacional e do ambiente externo. A aplicação dos critérios é ilustrada por meio de dois estudos de caso, realizados em duas construtoras. Os resultados indicaram que tais critérios contribuem para a identificação de oportunidades de melhoria nos SMDSST tradicionais no setor da construção civil, tais como o desenvolvimento de novos indicadores e adaptações naqueles já existentes. / Performance measurement systems in occupational health and safety (SMDSST) help to identify risks of accidents, and play a key role in the management of occupational health and safety in any industry, establishing a basis for continuous improvement. This research work proposes a set of criteria for assessing SMDSST in the construction industry. This set of criteria was devised by taking into account three groups of requirements: (a) consistency of the SMDSST with an occupational health and safety management philosophy, known as resilience engineering; (b) compliance of the SMDSST with general performance measurement system, such as the definition of indicators, their incorporation into the organizational routine, and alignment of measures with strategies; and (c) contribution for the identification and control the main accident causal factors, classifying them in failures related to personnel, technological, organizational and external environment subsystems. The application of criteria is illustrated in two case studies carried out in different construction companies. Results indicated that the proposed criteria help to identify opportunities for improvement in SMDSST, such as development of new indicators and improvement in the existing ones.

Submitted by Maike Costa (maiksebas@gmail.com) on 2016-04-20T11:20:46Z No. of bitstreams: 1 arquivo total.pdf: 2536313 bytes, checksum: bf528ab534ff5a996c8f2eda9196a851 (MD5) / Made available in DSpace on 2016-04-20T11:20:46Z (GMT). No. of bitstreams: 1 arquivo total.pdf: 2536313 bytes, checksum: bf528ab534ff5a996c8f2eda9196a851 (MD5) Previous issue date: 2014-03-29 / In Brazil, the Collective Urban Transport (TCU) is a public utility service is central to the economic, political and social development of cities. The promotion of health and safety (OHS) has been commitment of the government, which seeks to improve the environment and working conditions in the different sectors organizations. Public policy on OSH are considered means to encourage organizations to invest in risk prevention. One of these policies is the establishment of OHS requirements for public bids. In this dissertation, we seek to provide OSH items to be inserted into the bidding process for granting TCU service by bus from João Pessoa-PB. They were carried out interviews and document analysis to know the bidding process with a view to aspects of OSH. He was interviewed the management of one of the concessionaires to know the process of providing TCU service and applied a checklist to check the health and safety of workers. A literature review was conducted to identify items that can be inserted in the bidding process and contracts for the promotion of health and safety at work. It was found that in the bidding process there are no references to adopt technical standards of health and safety at work. In the company, it was noted that the focus of management is in fulfillment of what is established in the concession contract. As for the SST, it was noticed that there are failures in compliance with the rules of the Ministry of Labor and Employment (MTE). In the survey of incentives for OSH, they were found several mechanisms that could be inserted in the bidding process. Among them, there is the inclusion of safety standards items to be observed and the management system deployment OSH in organizations. It was concluded that the adoption of a public policy that encourages the promotion of health and safety by establishing OHS requirements for public procurement could result in a good performance by organizations, therefore, considering that the management of an organization that provides the public service is focused on meeting the determinations imposed in the bidding and contract, if there OHS requirements for public tenders, organizations would provide a healthy and safe environment for their workers. / No Brasil, o Transporte Coletivo Urbano (TCU) é um serviço de utilidade pública, sendo fundamental para o desenvolvimento econômico, político e social das cidades brasileiras. A promoção da saúde e a segurança no trabalho (SST) tem sido compromisso do Poder Público, que busca a melhoria dos ambientes e condições de trabalho nas organizações de diversos setores. As políticas públicas na área de SST são consideradas meio de incentivar as organizações a investirem em prevenção de riscos. Uma dessas políticas públicas é o estabelecimento de requisitos de SST nas licitações públicas. Nesta dissertação, busca-se apresentar itens de SST a serem inseridos nos processos licitatórios de concessão de serviços de TCU por ônibus de João Pessoa-PB. Foram realizadas entrevista e análise documental para se conhecer o processo licitatório, com vistas aos aspectos da SST. Foi entrevistada a gerência de uma das empresas concessionárias para se conhecer o processo da prestação de serviço de TCU e aplicado um checklist para verificar as condições de saúde e segurança dos trabalhadores. Foi realizado um levantamento bibliográfico para identificar itens que podem ser inseridos no processo licitatório e contratos para a promoção da saúde e segurança no trabalho. Verificou-se que no processo licitatório não existem referências para adoção de normas técnicas de saúde e de segurança do trabalho. Na empresa, notou-se que o foco da gestão é no cumprimento do que é determinado no contrato de concessão. Quanto à SST, percebeu-se que existem falhas no cumprimento das normas do Ministério do Trabalho e Emprego (MTE). No levantamento dos incentivos à SST, foram encontrados diversos mecanismos que poderiam ser inseridos no processo licitatório. Dentre eles, destaca-se a inserção de itens de normas de segurança a serem observadas e a implantação de sistema de gestão em SST nas organizações. Concluiu-se que a adoção de uma política pública que incentive a promoção à saúde e segurança através do estabelecimento de requisitos de SST nas licitações públicas poderia resultar em um bom desempenho por parte das organizações, pois, considerando que a gestão de uma organização que presta o serviço público é focada no atendimento das determinações impostas na licitação e no contrato, se existissem requisitos de SST nas licitações públicas, as organizações ofereceriam um ambiente saudável e seguro para seus trabalhadores.

A presente pesquisa identifica fatores protetores e não-protetores de trabalhadores petroquímicos, tendo como base o modelo de gestão praticado por uma empresa petroquímica – multinacional brasileira situada no Polo de Triunfo-RS – e seus reflexos na gestão da Saúde e Segurança do Trabalho. Para atender a esse propósito, o trabalho fundamenta sua teoria em: 1) sociedade líquido-moderna, 2) trabalho imaterial e a gestão, 3) governança corporativa e 4) gestão da saúde e segurança do trabalho. O método adotado é um estudo de caso único, de cunho qualitativo e de natureza exploratório – descritiva. Utiliza-se a triangulação de dados para o desenvolvimento desta pesquisa, baseada em sete entrevistas semiestruturadas, dados da empresa e outras fontes. Como resultado deste estudo, evidencia-se que a organização adota a governança corporativa como modelo de gestão, implicando na diminuição da hierarquia e na responsabilização de cada trabalhador pelo alcance das metas. Nesta condição, identificam-se elementos contraditórios que servem tanto para proteção quanto para não proteção os trabalhadores. Como fator protetor, a autonomia e a cooperação surgem, oportunamente, no poros do trabalho prescrito para aproximar os trabalhadores. Assim como a gestão da saúde e segurança do trabalho, que é reforçada por elementos técnicos e legais que possibilitam a manutenção das suas práticas, mesmo que feita por outras áreas (produção, manutenção etc). Um fator nãoprotetor é associado a gestão de si, característico da busca da cultura de interdependência, potencializado pelas práticas da gestão. O outro fator negativo é a negação dos perigos e o exagerado desejo de calcular os riscos, impactando em remunerações adicionais pela sua aceitação. / Based on the model of governance practiced by a petrochemical company, the present study identifies protective and non-protective factors from petrochemical workers and their reflections in health and safety management. The analised company is a Brazilian multinational located in Triunfo-RS. To fulfill this purpose, the study incorporates the follow subjects: 1) liquid-modern society, 2) immaterial labor and management, 3) corporate governance and 4) health and safety management. The method adopted is a single case study with a qualitative and exploratorydescriptive approach. Data triangulation was applied in this research, based on seven semi-structured in-depth interviews, data from the company and another sources. As a result of this study, it was shown that the company adopts corporate governance as a management model, resulting in the reduction of hierarchy and selfresposibilization of employees for goals achievement. In this condition, we identify contradictory elements which serve both for protection and for failing to protect workers, characteristic of managerialism. Autonomy and cooperation emerges in the pores of the prescribed work to put the workers together. The management of health and safety is enhanced by technical and legal elements that enable the maintenance of their practices, even if made by other areas (production, maintenance, etc.). A non-protective factor is associated with self-management, characteristic of the search for culture of interdependence, enhanced by management practices. The other negative factor is the health and safety hazards and the negation of the exaggerated desire to calculate the risks, impacting on additional remuneration for their acceptance.

Os sistemas de medição de desempenho em segurança e saúde no trabalho (SMDSST) contribuem para identificar e caracterizar os riscos de acidentes, sendo um elemento fundamental da gestão da SST em qualquer setor industrial e também uma base para a melhoria contínua. O presente trabalho propõe um conjunto de critérios para avaliar SMDSST no setor da construção civil. Os critérios desenvolvidos foram estabelecidos a partir de três tipos de requisitos: (a) consistência do SMDSST com uma filosofia de gestão da SST, denominada engenharia de resiliência; (b) conformidade dos SMDSST com requisitos gerais de sistemas de medição de desempenho, tais como o grau de definição dos indicadores, a sua incorporação na rotina organizacional e o alinhamento das medidas com as estratégias; e (c) contribuição para a identificação e monitoramento dos principais fatores causais de acidentes, classificando-os em falhas relacionadas aos subsistemas pessoal, tecnológico, organizacional e do ambiente externo. A aplicação dos critérios é ilustrada por meio de dois estudos de caso, realizados em duas construtoras. Os resultados indicaram que tais critérios contribuem para a identificação de oportunidades de melhoria nos SMDSST tradicionais no setor da construção civil, tais como o desenvolvimento de novos indicadores e adaptações naqueles já existentes. / Performance measurement systems in occupational health and safety (SMDSST) help to identify risks of accidents, and play a key role in the management of occupational health and safety in any industry, establishing a basis for continuous improvement. This research work proposes a set of criteria for assessing SMDSST in the construction industry. This set of criteria was devised by taking into account three groups of requirements: (a) consistency of the SMDSST with an occupational health and safety management philosophy, known as resilience engineering; (b) compliance of the SMDSST with general performance measurement system, such as the definition of indicators, their incorporation into the organizational routine, and alignment of measures with strategies; and (c) contribution for the identification and control the main accident causal factors, classifying them in failures related to personnel, technological, organizational and external environment subsystems. The application of criteria is illustrated in two case studies carried out in different construction companies. Results indicated that the proposed criteria help to identify opportunities for improvement in SMDSST, such as development of new indicators and improvement in the existing ones.