The tourism industry is often viewed as an industry in which one would not want to be employed. This negative stigma is cause for concern when youth are beginning to make career decisions. The purpose of this study was to examine student perceptions of the tourism industry, factors that influence them to pursue a tourism career path, and their participation in a tourism-related education program. Little research exists regarding tourism career development and degree program persistence, and available literature is largely quantitative in nature. A follow-up explanatory sequential mixed methods design was used in this study. Surveys were distributed to students enrolled in tourism-related programs at six American universities; data were analyzed using descriptive and inferential statistics. Based on findings, four focus groups were held at one university. Results suggested that while students had positive perceptions about the tourism industry, it was not typically their first career choice. Industry experience and specific job characteristics were highly influential on the career decision process. Five themes emerged from the qualitative data analysis; common factors that influence career choice, lack of awareness of tourism-related degree programs, relevance of experience and internships, common areas of program satisfaction, and suggested improvements programs. The implications of this study for educators, industry leaders, and parents are many. Recognizing factors that influence a student to enter a tourism-related career help educators pinpoint where and, to an extent, how to disseminate information about the tourism industry and related educational programs. This information may also be useful for industry leaders as they seek to obtain trained employees, whereas they can determine outlets at which to create awareness of this industry.

High labour turnover and associated costs have been subjects of considerable debate in the hospitality industry. Central to this ongoing discussion is understanding why hospitality management graduates leave the industry. Research studies suggest some answers, such as the nature of work conditions in the industry or a lack of career planning by hospitality students. This doctoral thesis is concerned with the process of leaving the hospitality industry. It explores the interplay between self-efficacy and career inheritance, and its influence on career commitment by gaining insights into how hospitality management graduates arrived at the decision to leave the hospitality industry. In the context of the changing nature of careers, from traditional linear to flexible protean, this interdisciplinary research provides insights into the process that leads to the individual leaving the hospitality industry. Career commitment, conceptualised as a psychological contract between the individual and a chosen career, informs this process of leaving, which is further explored using the interplay between the concepts of self-efficacy and career inheritance. Drawing on life history methodology, which allows for an exploration of unique life experiences and an in-depth understanding of academic and career decisions, semi-structured interviews were conducted with hospitality management graduates no longer employed in the hospitality industry. Underpinning and informing data collection and analysis was critical realism, with its unique perspective on epistemology as constructed, and ontology as realist yet stratified. The interview data were analysed thematically, which involved coding participants’ responses into pre-assigned and emergent themes. Empirical evidence reveals that the decision to leave the hospitality industry is a result of a cumulative power of events. The concept of the leaving process is the original theoretical contribution of this thesis, which explains the interaction between the three concepts indicated above. It demonstrates that exiting the industry is a developmental journey punctuated by significant career turning points. The speed of decline in commitment, which is representative of the duration of leaving, is dependent on the interaction between career inheritance and self-efficacy. Alongside an integrative definition of career, characteristics of a career manager and the principles of the legacy of hospitality as further research findings, this doctoral thesis concludes by proposing a collaborative approach to career management. Limitations of this study are evaluated and avenues to further research are also proposed.

The major purpose of this study was to identify customer and employee satisfaction levels and the most important satisfaction factors in the lodging industry by the example of two hotel properties of a resort on the East Coast. This study included a sample of 267 customers, while the exact number of employees was unknown. The customer satisfaction survey was prepared by the consulting agency. It was conducted in the form of a 10-minute telephone interview with the customers who stayed at the resort 30 days prior to the survey. The customers indicated their satisfaction levels with six areas of the customer experience at the resort such as dining experience, golfing experience, experience with spa, beach club experience, experience with facilities/activities, and guest problems experience. Top 10 and lowest 10 customer satisfaction factors were found for both hotels of the resort. Four similar factors out of 10 positive ones were found to be in both of the hotel properties. Nine similar factors out of 10 were ranked as least satisfying in both of the hotels. The range score between the highest and the lowest customer satisfaction rating for the Hotel A was found to be 1.44, and for B Hotel 1.6. As for the overall customer satisfaction in two hotels, the overall customer satisfaction for the Hotel A was 4.5 (90%), and for the Hotel B was 4.58 (91.6%). To identify the customer satisfaction factors, four areas were selected for the analysis: staff, room divisions, recreation, and conflict resolution. Satisfaction with Room Divisions received the highest overall mean scores (4.64-for Hotel A, and 4.83- for Hotel B), while Conflict Resolution area received the lowest satisfaction scores for both of the Hotels (4.51- for Hotel A, 4.48- for Hotel B). The employee satisfaction questionnaire was created by the human resources department of the resort. The employee satisfaction survey was represented by 12 areas: the company; vision/mission/values; interact; your job; your department; physical work environment; communications; leadership, supervision and management effectiveness; teamwork; pay, opportunity, and benefits; career development and training; quality; and demographic information. To determine the employee satisfaction levels, the mean percentage scores of all positive and negative employees' responses were calculated. Satisfaction with Your Department received the highest positive total percentage mean score of 81.1%, while satisfaction with the Interact program implemented by the resort received the lowest positive mean percentage score of 44.0%. Similar to customer satisfaction, the 10 top positive and 10 bottom negative employee satisfaction response questions were identified. The strong positive relationship (r=0.66) was found between the Hotel A and B of the resort and customer satisfaction factors. Those areas that were ranked high by the customers of the Hotel A were also highly ranked by the Hotel B customers. A Person's correlation coefficient was run on the relationship between the hotel property and customer satisfaction levels. The strong positive association was found between two hotel properties and satisfaction statements. Paired sample t-test was also run in order to determine if there was a significant difference in customer satisfaction in two hotels A and B based on the customer's responses to the questionnaire. The t equal to (-2.5), and the probability of (0.016) were found. There was found to be statistical significant difference between the Hotel A and B customer satisfaction statements.

This thesis explores the themes of forgiveness and cosmopolitanism through the prism of ‘care' – a term which is used here in reference to Hannah Arendt's notion of ‘care for the world'. It presents both a theory of a ‘caring forgiveness' and a ‘caring cosmopolitanism,' two world-centric theories of political action conceptualized from a reconsideration of Jacques Derrida's and Arendt's respective bodies of thought. Additionally, this thesis illustrates how a caring forgiveness and cosmopolitanism are practices that introduce new beginnings into the public realm of the political, effectively allowing people(s) to negotiate the temporal gap between past and future by facilitating their nonviolent and non-instrumental transition through time. Although there is a tendency in (global) politics to react violently as a means of re-establishing hierarchical dynamics of power in the (international) political arena, a caring forgiveness and cosmopolitanism are two forms of praxis which cultivate new action instead of perpetuating – in an automatic manner – pernicious cycles of violence. Accordingly, forgiveness and cosmopolitanism are worldly practices that can be said to care for the doing of political action in a manner that does not merely react to past occurrences of (violent) wrongdoing. This thesis consequently demonstrates how forgiveness and cosmopolitanism ‘care for the world' by ensuring that political actors continue to possess the capacity to initiate new action(s) and to develop freely new plot lines in the ever unfolding meta-narrative of human history.

No description available.

The purpose of the study is to examine the impactof the timesharing concept on the resort industry in order to determine the industry's familiarity with timesharing and the industry's conception of the present and future effects of timesharing. The study utilizes two methods of research, primarydata and secondary data, to examine the concept of timesharing. This section includes information on the different forms of timesharing, the legal aspects, the marketing, management, finance and future of timesharing in order to educate the public about the concept. The primary data takes the form of a survey thatquestions hotel/motel operators in the Fort Lauderdale Beach area to determine their attitudes towards the impact of timesharing on the resort industy.

In many ways, the foodservice industry is barely at the beginning of its own "Industrial Revolution." The Industrial Revolution of 150 years ago was basically a transfer of skills from the hands of craftsmen to machines. The foodservice industry is today transferring skills from the hands of skilled craftsmen, the chefs, to the machines of the bulk processors. With unarguable certainty, the saucier is being replaced by pre-processed fresh and frozen vegetables, the chef is being replaced by fully prepared entrees, the waiter is being replaced by the waitress, the waitress by the cafeteria or fast food counter aide, the server by the vending machine, the executive chef by the food production manager. As the volume of public feeding increases every day, the need for new technologies in foodservice management becomes increasingly urgent. Men are being replaced by machines for the first time in the history of our industry. "Mass production" is a term which came into widespread usage in the early 1900s, and derived largely from America. There has never been a precise, widely adopted definition of the term, yet for most people mass production means the manufacture of products in large quantities by means of purpose-designed manufacturing facilities. Mass production has been adopted as a generic rather than a specific term. In the interests of clarity and simplicity we shall refer to this aspect of mass production as quantity production.

Traffic growth, capacity constraints, climate change and the necessity to develop a more cost efficient system led to an ambitious initiative to reform the architecture of airspace management. This initiative, launched by the European Commission (EC), is called Single European Sky (SES). The four Key Performance Areas (KPAs) of SES are environment; cost efficiency; capacity; and safety. In the environment KPA Performance Indicators for Air Navigation Services Providers (ANSPs) are established to ensure that improvement in sustainability is achieved. In addition, aviation is included in the European Union's Emission Trading Scheme (EU ETS): the EC sets limits on CO2 emissions and provides economic incentives to airlines to reduce emissions by establishing a market-based trading system. EU-ETS can be used to simultaneously promote economic efficiency and achieve environmental goals on a sustainable basis. The PhD research examines the existence of cancel-out effects between supply-led, i.e. SES, and demand-led management, i.e. EU ETS, policies by following a holistic approach. Environmental economics theory and industrial economics are applied to identify factors that have a significant influence on the two policies. Interestingly, and in spite of common objectives, the two schemes are governed by different bodies, which may fail to streamline their communication process. Hence, the PhD thesis also addresses the issue of governance and its possible failure regarding the full implementation and efficiency of the schemes. From a methodological perspective, Delphi is conducted in two rounds to encapsulate policy complexity at an in-depth level. The target population comprises stakeholders involved in SES and EU ETS. To select candidates purposive and snowball sampling was used. Thus, the sample consists of 39 senior managers/experts from Civil Aviation Authorities; ANSPs; aviation-related organisations and institutions; and airlines. Based on the results of the Delphi and building on its theoretical background, the PhD thesis then develops a conceptual model to address governance failure, thus effectively linking supply- to demand-oriented aviation policies in a holistic manner.

Esta pesquisa propõe a dança circular, como expressão de vínculos de acolhimento e amorosidade, em condições de oferecer sinalizadores para a hospitalidade. Tem como objetivos específicos: apresentar a dança circular num contexto relacional entre os sujeitos; relacionar os conceitos de acolhimento e amorosidade à dança circular; identificar sinalizadores de hospitalidade, nos vínculos marcados pelo acolhimento e amorosidade, em decorrência da dança circular. Em termos teóricos, é transdisciplinar, envolve estudos sobre dança circular, corpo, hospitalidade, acolhimento e amorosidade. A Cartografia de Saberes, proposta por Baptista, é a orientação metodológica para a produção deste estudo, com realização das trilhas de saberes pessoais, saberes teóricos e a usina de produção. Foram realizadas aproximações investigativas, com levantamento bibliográfico, desenvolvimento de intervenções de dança em diversos ambientes e observação do corpo participante. Nas ações práticas, observação direta, observação participante, rodas de conversa, relatos de vivências e experimentação com desenvolvimento da dança circular. Os resultados indicaram que o desenvolvimento da dança circular, em diversos ambientes, proporcionou, aos sujeitos participantes, sensação de bem-estar, laços de proximidade, acolhimento e amorosidade. A dança circular é uma forma de integrar o corpo e sua expressividade, em situação de comunicação e expressão. É capaz de acionar o pensamento e explorar a criatividade, para improvisar e, ao mesmo tempo, estabelecer a conexão de troca com este ‘outro’, o desconhecido. Trata-se de prática cooperativa, envolvendo uma nova-velha forma de lidar com as relações humanas em equipes de trabalho e no cotidiano, certamente como faziam nossos ancestrais. Proporciona sensação de pertencimento e provoca soltura nos corpos, relaxamento e relação-convívio. Há ampliação do bem-estar físico, mental, emocional, energético e social, no processo que costura as relações interpessoais. Ao tocar e ser tocado na dança circular, há a inserção da permissão de envolvimento, fluidez necessária para a constituição das emoções, do acolhimento e da amorosidade, que, por sua vez, terá resultados diferenciados, gerando condições de hospitalidade / Submitted by cmquadros@ucs.br (cmquadros@ucs.br) on 2018-03-12T11:21:47Z No. of bitstreams: 1 Dissertacao Newton Fernandes de Ávila.pdf: 2147289 bytes, checksum: 5a3a002521e05121f81cd271e0e63391 (MD5) / Made available in DSpace on 2018-03-12T11:21:47Z (GMT). No. of bitstreams: 1 Dissertacao Newton Fernandes de Ávila.pdf: 2147289 bytes, checksum: 5a3a002521e05121f81cd271e0e63391 (MD5) Previous issue date: 2018-03-05 / This research proposes the circular dance, as an expression of the bonds of welcoming and amorousness, in conditions to offer signs for the hospitality. It has specific objectives: to present the circular dance in a relational context between the subjects; to relate the concepts of welcoming and amorous to circular dance; to identify flags of hospitality, in the bonds marked by the welcoming and amorousness, as a result of the circular dance. In theoretical terms, it is transdisciplinary, involves studies on circular dance, body, hospitality, welcoming and amorousness. The Cartography of Saberes, proposed by Baptista, is the methodological orientation for the production of this study, with the realization of the tracks of personal knowledge, theoretical knowledge and the production plant. Investigative approaches were carried out, with a bibliographical survey, development of dance interventions in several environments and observation of the participant body. In practical actions, direct observation, participant observation, talk wheels, experiences reports and experimentation with circular dance development. The results indicated that the development of circular dance, in several environments, provided the participants with a feeling of well-being, close ties, welcoming and love. Circular dance is a way of integrating the body and its expressiveness, in a situation of communication and expression. It is capable of triggering thought and exploring creativity, to improvise and, at the same time, to establish the connection of exchange with this 'other', the unknown. It is a cooperative practice, involving a new way of dealing with human relations in work teams and daily life, as our ancestors certainly did. It provides a sense of belonging and causes ease in bodies, relaxation and relationship. There is an increase in physical, mental, emotional, energetic and social well-being in the process that stitches interpersonal relationships. By touching and being touched in the circular dance, there is the insertion of the permission to be involved, fluidity necessary for the constitution of emotions, welcoming and love, which, in turn, will have different results, generating conditions of hospitality.

Esta dissertação trata da italianidade na gastronomia paulistana, considerando as marcas de hospitalidade e amorosidade, analisadas na Cantina C Que Sabe! O objeto empírico corresponde a uma cantina tradicional, estabelecida há mais de 80 anos, no bairro da Bela Vista, na região conhecida como Bixiga, na cidade de São Paulo, Brasil. A pesquisa realizada é um trabalho transdisciplinar, que transita entre as áreas da Hospitalidade/Amorosidade, Gastronomia, Comunicação e História. Trata-se de um estudo de caráter exploratório e qualitativo, desenvolvido a partir da estratégia metodológica denominada Cartografia dos Saberes por Baptista (2014), cujos pressupostos epistemológico-teóricos são alinhados à Ciência Contemporânea. Considera, neste sentido, o caráter processual, sistêmico e complexo dos fenômenos, a serem analisados e a importância do reconhecimento da dimensão subjetiva da pesquisa. Assim, parte do levantamento dos saberes pessoais, dos saberes teóricos, para criar uma Usina de Produção, com aproximações e ações investigativas: tais como, entrevista com o proprietário da cantina, visitas ao local para observações sistemáticas, registros fotográficos e análises de materialidades visuais, diário de campo e conversas informais. A Cantina C que Sabe! constitui-se em síntese expressiva da italianidade na gastronomia paulistana. Nesse lócus investigativo pode-se perceber a relação dos conceitos de hospitalidade e amorosidade com as práticas gastronômicas. / Submitted by cmquadros@ucs.br (cmquadros@ucs.br) on 2018-03-20T12:27:08Z No. of bitstreams: 1 Dissertacao Carlos Leoni.pdf: 4005232 bytes, checksum: 93896b38140a4f4459322f2a33ed37f0 (MD5) / Made available in DSpace on 2018-03-20T12:27:08Z (GMT). No. of bitstreams: 1 Dissertacao Carlos Leoni.pdf: 4005232 bytes, checksum: 93896b38140a4f4459322f2a33ed37f0 (MD5) Previous issue date: 2018-03-20 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior, CAPES / This dissertation deals with the Italianity in the gastronomy of São Paulo, considering the marks of hospitality and amorousness, analyzed in Cantina C Que Sabe!. The empirical object corresponds to a traditional canteen, established more than 80 years ago in the city, in the district of Bela Vista, in the Bixiga region. The research carried out is a transdisciplinary work that transits between the areas of Hospitality, Amorousness, History, Gastronomy and Communication. This is an exploratory and qualitative study. The methodological strategy is supported by Cartography of Knowledge, presented by Baptista (2014), which is based on assumptions aligned with Contemporary Science. It considers, in this sense, the procedural, systemic and complex character of the phenomena to be analyzed and the importance of the recognition of the subjective dimension of the research. Thus, part of the survey of personal knowledge, theoretical knowledge, to create a Production Plant, with approximations and investigative actions: interview with the owner of the canteen. Site visits for systematic observations, photographic records and analysis of visual stains, field diary and informal conversations. Cantina C Que Sabe!, presents significant brands that characterize hospitality, love, allied to several aspects that to the Italianity of São Paulo. The set of aspects relatedt o these three flags - hospitality, amorousness and italianity - are associated with their gastronomic practices. The Cantina constitutes, therefore, an expressive synthesis of Italianity in the gastronomy of São Paulo, and also, it associates the relation of these concepts with its gastronomic practices.