Abstract Due to the rapid change of information technology, shorter life of computer software and hardware technology, and quicker speed of product replacement/elimination, IT professionals have received tremendous challenge. This study used the qualitative case study method to conduct in-depth interviews with senior and outstanding people in the information service field to discover how they perceive the impact of IT change and how they adapt to this change. The findings are as follows: 1. People engaged in information service sector have experienced huge impact of rapid changing technology; 2. The new technology can easily replace the old one. As a result, one¡¦s technological skill may depreciate quickly; 3. The accumulation of pure technological experience cannot be converted into the accumulation of personal value and even lower personal esteem; 4. High technology brings more challenge and high recognition of work; 5. ¡§Work loyalty¡¨ becomes history; 6. Even being a leader, more skills and technology are required, liking burning a candle on both ends; 7. There is always a sense of ¡§uncertainly¡¨; 8. Middle and higher level of workers tend to avoid active mentoring the low level employees to avoid being replaced by them; 9. Job Wins and yet Life Loses; 10. It is impreative to acquire and integrate necessary work skills; 11. Both professional and common sense knowledge are necessary; 12. It is a career deserving a life-long devotion; 13. It requires a life-long learning and learning in the life time; 14. It provides the chance to look for continuous growth Key Word : InformationTechnology¡AInformation Service

The administrative reform in all of the countries, all depends on via "the government reform" making the government performance results able to improve, and the government service outsourcing has become the most important strategy for government reform. Along with the rapid development of the information tech, and the popularization of the applications, introducing information tech to the government service of the high-efficiency, low cost, flexibility, fast response is the basic conditions for the modern government forging ahead into 21 centuries. "The government information service outsourcing" results in how to establish availably amid in the "partner relationship" a new topic in the long term, as well as under the condition of parts of information service providers lacking of the information professional knowledge with government agency to the government service. How to construct and lead to a "cooperation mechanism" strategic goal and reinforces efficiency is a successful key point to the outsourcing. The target of "cooperation mechanism" is "the management of the conflict" in the aspects of negatively, in addition to solving the conflicts that have appeared, also ought to think twice about the reason of the conflict, and avoid the possible conflicts. In the aspects of aggressively, it is to "move forward towards the whole target", whose aims consist in reaching to team up the goal availably. The purpose of the cooperation does not depend on the none of the conflicts, also, within the scope of cooperation. In other words, the cooperative "effectiveness" of one of both sides¡¦ achievement must meet with the following objectives in the meantime: first, it can't deviate from the whole goal; second, it must ensure to accomplish the whole objective benefits. Confronted with the conflicts appearing in the interval, this research proposes a new point of view as well as food for thoughts: ¡§Is there any chance these regarded as the reformed objects "bureaupathologies " cause critical factor of the conflict?". We refer to various organization theories and methods, originated from feeling have on the spot "examination mechanism", and we wish we could break through politician system constituent "black box" mode of every kind of "shell" block, and find out not appropriate "processing" hidden under the politician post authority. We expect to expel " bureaupathologies " to solve and reduce the development of the conflict. Now we think of Kaohsiung City property management system outsourcing as the individual cases study. We can illustrate practical manipulation inspection, propose the concrete conclusion and suggestions, and raise the capability of "Cooperation mechanism", in order to promote the success of ¡§government information service outsourcing".

Under the globalization tendency, the region of purchases no longer only limit to a place, but spreads the whole world, if the complex purchase flow can transform into the part of value chain, will effectively promote the enterprise competitive advantage. In the past enterprise interior invalid rate purchase, unnecessary flow and so on, was a bad sign of purchases processes. Supposing wants to solve the above problem effectively, we can¡¦t neglect the direction of e-procurement. However, only good e-procurement service quality is even more important to the users now. Therefore, this research is trying to explore the user¡¦s evaluation standard of e-procurement service quality. This research incorporating the former perspectives in information quality, system quality, and service quality, and comprehensively considering the role of an e-procurement system on service constructs, In addition, this research takes domestic company which was inducted the e-procurement system as a model to find out the important e-procurement service quality constructs that users pay attention to and influence their judgment to develop a questionnaire to evaluate the e-procurement system service quality. Finally, through the results of the questionnaire, we hope to provide some suggestions to the enterprises in the field or the ones that want to participate in to upgrade their e-procurement system service quality and gain profits. Besides, from the perspective of management, this research also hopes that through the questionnaire, the manager of the company which was inducted the e-procurement system can understand more about the standard the users use to evaluate e-procurement system service quality to help them efficiently make management strategies to reach their final goals.

Abstract Low wage is seemed to be the powerful weapon of the firms in China and Southeast Asia. Many traditional and high-tech firms started to build the manufacturing base in those places. The condition causes the gap in our industry structure. In order to improve the industry level and national competitiveness of Taiwan, information service industry, which has the features both from high-tech and service industry, plays an important role during the process. Location expresses the spatial distribution and accumulative behavior of the firms. Lack of researches about the location choice behaviors of information service industry is the reason why I choose the topic. Analytic Hierarchy Process (AHP), which has the characteristic with multi-criteria, indefinite, group decision-making, qualitative, is the method what I use in this research. Analyzing the questionnaire, the sequence from high to low of the priorities of the locational choice factors is: market factors, industrial relevance factors, policy factors, environment factors and cost factors. The results what we found in the research are listed below: 1.Comparing with traditional manufacturing industry, cost factor is not as important as before for information service industry. 2.Why information service industry firms think highly of industrial relevance factors and policy factors is inherited from the high-tech industry. 3.Why information service industry firms think highly of market factors is inherited from the service industry. 4.The result, which makes us surprised very much, is that information service industry does not emphasize the agglomeration effect of the firms. It maybe means that the need of building a science park may not be caused by the benefit of agglomeration.

The information service industry keeps growing up in Taiwan in recent years. Many local companies of information service follow this trend as well. Management Control System (MCS) is one of the most important factors to make organization grow stably when it develops from star stage to mature stage. So that this research adopts the approach of case study to interview four vice presidents, who are in charge of four different departments in the case company that is leading in information service industry. This research intends to analyze the characteristics of MCS of the case company through deep exploratory case study. Then it will discuss over the differentiation between literature review and real interview. Finally, this research will propose conclusions and suggestions to the domestic companies that want to design and implement MCS. This research analyzes the characteristics of MCS by degree of formalization, participation, communication and information sophistication. The objectives of this research are as follows: 1¡BTo comprehend the characteristics of MCS of information service industry. 2¡BTo compare the difference between different departments in case company. 3¡BTo analyze the relationship between MCS and organization life cycle. The conclusion shows information service industry that belongs to Professional Service can also adopt bureaucratic MCS which is like Mass Service. It depends on the task whether can be identify cleanly. Key Words: management control system, information service industry, scorecard, organization life cycle.

This thesis reports on a study that investigated the information needs and the information-seeking patterns of secondary level geography teachers in Lesotho with the aim of guiding the design and the implementation of information service for these teachers. It was instigated by variations in content acquired by geography teachers graduating from the National University of Lesotho. The study followed a survey method using focus group discussions with the in-service teachers who were the core participants, questionnaire with the prospective teachers and individual interviews with officials in institutions that work closely with secondary level geography teachers in order to triangulate and validate the survey results. The school libraries as part of information service provided to these teachers were also partially observed through site visits to note existing services. From the visits to school libraries the status quo and key problems in this regard were identified. The data collected through the questionnaire were mainly quantitative and were analysed using the Statistical Package for Social Sciences (SPSS), while the qualitative data from the focus group discussions and individual interviews were analysed by examining themes in such a way that common trends were established. Narratives were compared with each other throughout the entire data-processing stage. There were 82 in-service geography teachers from 28 out of 51 schools offering geography at both junior and senior secondary level in seven out of ten districts of Lesotho who participated in the study. Furthermore, 46 out of 62 prospective geography teachers and nine officials from institutions involved in secondary level geography education participated in this study. The study used the Leckie, Pettigrew and Sylvain’s (1996) information-seeking of professionals’ model as its theoretical framework but overlaid it with other models such as Savolainen’s (1995) everyday life information-seeking model and Wilson’s (1999) nested model of information behaviour where necessary. The Leckie, Pettigrew and Sylvain’s (1996) model helped to reveal the work environment of the in-service teachers, including their work roles, associated tasks, information needs and information-seeking patterns. The secondary level geography teachers (including in-service and prospective teachers) in Lesotho have a variety of information needs. The nature of the information needed is current and accurate for the content that they have to deliver in class. The format of information needed is mostly audio-visual for teaching aids and materials for use in class to concretise abstract foreign geographical features and principles of geography to the learners, and print format for teachers’ personal use. The study found that the participants all have the main educator role of teaching geography. Consequently the scope of information needed covers geography content with more emphasis on physical geography sphere. The scope of information needs also covers pedagogy or teaching methods, classroom management, learners’ academic assessment and specific information pertaining to their social background, including information concerning youth and adolescence issues generally. It transpired that the participants also have administrative roles and tasks that require institution-specific information such as education policies, syllabus and curriculum documents, teaching regulations, national examinations and education legal frameworks. The results of the study also reveal that teachers have a social responsibility and caregiving role in respect of orphans whose numbers are increasing owing to the high prevalence of HIV and AIDS in Lesotho. Fulfilling this role requires information on social assistance for orphans and vulnerable children. Findings on the teachers’ information-seeking patterns include preferences for information sources and the order of consulting such sources. In this study, teachers’ preferred order of information sources is the syllabus, then the learners’ prescribed textbooks, their own collection of books and then colleagues who are also geography teachers in their schools and professional associations, science, agriculture and development studies teachers. Teachers’ age and the geographic location of schools seem to have an influence on information-seeking patterns, given that younger novice teachers always start with the syllabus, while older teachers with longer teaching experience indicated that they do not consult the syllabus that much. Other marginal differences between the participants are that while younger teachers in urban schools reported occasional use of the internet, older teachers mostly consult their colleagues in other schools, as they seem to have well-established social networks. Teachers in the rural schools use the people in their communities, such as farmers and miners, as information sources. Libraries are hardly used because they are reported to be stocked with outdated books that bear no relevance to a current understanding of geography. The school libraries were reported to be staffed by incompetent people who are unable to assist with addressing the teachers’ information needs. It was evident that journals are lacking in schools and the teachers have limited means of keeping abreast with the latest developments in geography education other than through media such as television, radio and newspapers. In terms of preferences for information sources and order of use, it is evident that teachers begin with the syllabus, which is a national framework guiding teaching and learning, moving on to internal and external information sources such as book collections, with a preference for colleagues specialising in disciplines such as geography, agriculture and natural sciences and development studies. This is followed by selective use of the internet as a global information source by younger teachers in urban areas. In satisfying information needs, teachers in rural schools also reach out to community members, such as farmers and miners. Popular media such as television, radio and newspapers compensate for lack of journals and other current literature possibly existing in well-functioning libraries. In seeking information, communication channels used to access information are also important and had to be considered in this study. The study found that secondary level geography teachers in Lesotho use face-to-face communication as well as telephone/cell-phone calls, including Short Message System (SMS), for communication. The internet was recommended by 100% of the participants as one of the ways that could improve information service to these teachers. The internet is regarded as the key source to provide current and varied information, even though at the time of the study it was mostly used only by younger teachers in the urban areas. Communication channels preferred by secondary level geography teachers need to be noted, as they can shed light on how to communicate information to these teachers. Based on the findings, the study proposes an information service model for secondary level geography teachers in Lesotho. The model is based on the information needs and information-seeking patterns of these teachers, including their preferred information sources and order of use, as well as communication channels. The model also considers, in its design, the prevailing poverty and limited resources in Lesotho to ensure that it is realistic and achievable. The model outlines its implementation strategies, as well as strategies to evaluate the proposed information service. The study concludes by making recommendations concerning the modalities for addressing the information needs of secondary level geography teachers in Lesotho, the most important being that the teachers have access to information that is current and relevant to their teaching, disseminated in their preferred format and communicated through their preferred channels. Following the findings on information needs and information-seeking patterns, including the expressed need for internet, the study also recommends strategies on how these teachers may access the internet. / Thesis (PhD)--University of Pretoria, 2011. / Information Science / unrestricted

Made available in DSpace on 2014-12-17T14:13:50Z (GMT). No. of bitstreams: 1 VivianeNS_DISSERT.pdf: 223649 bytes, checksum: 1f54f98c7b9bb2f310a59fc39847a271 (MD5) Previous issue date: 2010-12-08 / Providing information about medication, an essential function of pharmaceutical practice to ensure rational drug use, is an important activity of hospital pharmacy services. The Drug Information Center of Onofre Lopes University Hospital (DIC-HUOL) initiated its activities in 1979 with the first Clinical Pharmacy Service in Brazil. The aim of this study was to assess information provided by DIC-HUOL, describing the profile of passive information offered by the center. A retrospective cross-sectional study was conducted to identify the profile of information requests (IR). One hundred percent of the IR received by the DIC between January 2008 and December 2009 were used. The results were divided by year to determine the influence of the restructuring process that occurred in 2008 and 2009. The study at DIC-HUOL showed a mean of 5.5 IR/month in 2008 and 20.3 IR/month in 2009; the mean of the last year is comparable to that of other Brazilian DIC. Most of the IR were made by medical residents (22.7%) in 2008 and by pharmacists (32.5%) in 2009. The significant use of the DIC by medical residents may be due to its location in a university hospital. The most recurrent types of IR concerned issues related to pathway/mode of administration (16.8%) and drug stability (13.1%) in 2008 and 2009, respectively. Requests were made verbally in 100% of the cases in 2008 and 78.8% in 2009, owing to the fact that most of the DIC users were professionals from the hospital itself. Time elapsed between request and response was not reported in 83.3% and 21.3% of the cases in 2008 and 2009, respectively. The most widely used bibliographic source during the two years was MICROMEDEX?, with 41.9% and 39.2%, respectively. The restructuring process had a positive influence on the DIC-HUOL, exhibiting similar parameters to those of other Brazilian DIC, but some of these parameters must be improved to achieve international standards / Fornecer informa??o sobre medicamentos ? uma fun??o essencial da pr?tica farmac?utica para garantir o uso racional de medicamentos e constitui uma atividade essencial dos servi?os de farm?cia hospitalar. O Centro de Informa??es sobre Medicamentos do Hospital Universit?rio Onofre Lopes (CIM-HUOL) iniciou suas atividades em 1979 atrav?s do servi?o de Farm?cia Cl?nica do hospital, sendo o primeiro CIM do Brasil. O objetivo desse trabalho foi avaliar as informa??es prestadas pelo CIM-HUOL, com a descri??o do perfil das informa??es passivas oferecidas pelo referido centro. Foi realizado um estudo transversal retrospectivo para identifica??o do perfil das solicita??es de informa??es. Foram utilizadas 100% das solicita??es de informa??es (SI) feitas ao CIM, no per?odo de janeiro de 2008 a dezembro de 2009. Os resultados foram divididos por ano para se verificar a influ?ncia do processo de reestrutura??o que se deu entre o ano de 2008 e 2009. O estudo no CIM-HUOL mostrou uma media de 5,5 SI/m?s em 2008 e 20,3 SI/m?s em 2009; a m?dia do ?ltimo ano ? compar?vel ? m?dia de outros CIM brasileiros. A maioria das SI foram solicitadas por m?dicos residentes (22,7%) em 2008 e por farmac?uticos (32,5%) em 2009. A expressiva utiliza??o do CIM por m?dicos residentes pode ser atribu?da ? localiza??o do centro em um hospital universit?rio. Os tipos mais recorrentes de SI foram sobre temas relacionados ? via/modo de administra??o (16,8%), em 2008 e estabilidade de medicamentos (13,1%), em 2009. O modo de recebimento das solicita??es foi verbal em 100% das vezes, em 2008 e 78,8%, em 2009, podendo ser explicado pela maioria dos usu?rios do CIM serem profissionais do pr?prio hospital. O tempo para o envio da resposta n?o foi informado em 83,3%, em 2008 e em 21,3%, em 2009. A fonte bibliogr?fica mais utilizada nos dois anos de estudo foi o MICROMEDEX? com 41,9% e 39,2%, respectivamente. O processo de reestrutura??o causou uma influ?ncia positiva sobre o CIM-HUOL, este apresenta par?metros semelhantes aos de outros CIM brasileiros, por?m ? necess?rio o aprimoramento de alguns desses par?metros para alcan?ar padr?es internacionais

A partir da demanda feminina à Unidade Básica de Saúde, baseando-se nas tecnologias disponíveis nas Ciências Sociais Aplicadas e considerando que Saúde é um produto social, que requer na gestão o conhecimento dos desejos e necessidades dos usuários com vistas a definição de prioridades e otimização dos recursos da assistência local. Objetivo: analisar a demanda feminina da UBS-Jd. Satélite, no município de São José do Campos- SP, do ponto de vista da prestação dos serviços de saúde e das necessidades percebidas pelas usuárias do Sistema Único de Saúde. Método: Trata-se de uma pesquisa com delineamento básico, transversal, exploratória e descritiva. Público-alvo mulheres usuárias dos serviços de atenção básica de uma UBS, contextualizou-se a estratégia mercadológica do Sistema Único de Saúde, identificaram-se fatores de utilização do serviço médico pelas maiores usuárias (mais freqüentes construindo-se uma escala de propensão ao Uso (Uso Social do Sistema de Saúde- EPSSS), ao final, determinou-se graus de correlação das características socioeconômicas e culturais (SEC)s das usuárias com os valores da EPSSS. Desenvolveu-se uma abordagem tanto quanti quanto qualitativa. O método Quantitativo foi empregado, na realização de um censo das mulheres atendidas na UBS Jardim Satélite no ano de 2002 (30184 usuárias), caracterizando por meio do código de identificação (ID) do Cartão Nacional de Saúde (CNS), as variáveis idade, situação familiar, local de nascimento e freqüência de utilização do serviço. Em outro momento, para classificar os fatores associados à utilização do serviço de saúde e validação da EPSSS.O Método Qualitativo, foi adotado no levantamento dos fatores de maior utilização dos serviços da UBS, em depoimento espontâneo das usuárias, elegendo-se a amostra formada pelas mulheres que mais utilizaram os serviços no ano de 2002, considerando-se \"maior utilização\" o número médio de consultas per capita no ano para a UBS, acrescido de dois desvios padrão. Análise: Foi utilizada distribuição de freqüência simples, valores de tendência central e análise fatorial, para avaliar a importância dos fatores SECS no perfil da demanda. A EPSSS construída por meio do uso da técnica de discurso do sujeito coletivo, definiu 5 domínios de análise (Saúde; Social, CNS, Sistema e relação médica). A confiabilidade da ESPSSS foi medida pelo Alfa de Cronbach (0,8105) e coeficiente de Spearman (10%) Resultados: A idade média da usuária foi de 42,18 anos de idade (DP 2,86); 68% das tinham escolaridade fundamental; 52% viviam com companheiro e filhos; 4% viviam sozinhas. 50% das usuárias tinham ocupação em empresas privadas. Foram identificados 12 discursos sínteses. Percebe-se, no conjunto, o papel de apoio social que a UBS desempenha no tocante à Saúde da mulher. A EPSSS evidencia que a falta de laços familiares está associada a maior utilização do serviço de saúde (p=0,021). Conclusões: 1. Não foi observada relação direta entre idade da mulher e utilização social da UBS 2. A maior escolaridade da mulher não mostrou associação com uma menor utilização da UBS. 3. Usuárias que vivem sozinhas tendem a fazer maior uso da UBS. 4. O laço familiar mostrou fator de inibição ao uso da UBS. 5. A ocupação da mulher não mostrou correlação com o uso da UBS. / Starting from the feminine demand at the Basic Health Unit (UBS) and based upon the perspective of making use of the technologies made available by the Applied Social Sciences and finally, taking into consideration that Health is a social product, and therefore its management requires the knowledge of the wishes, needs of the individuals of a community aiming at defining the priorities and the optimization of the services resources of the local assistance. Objective: to analyze the female demand at the \"UBS- Jardim Satélite\" located in São José dos Campos- SP, under the view point of rendering health services and the needs noticeable from the users of the Single Health System (SUS). Method: This is a research with a basic delineation, transversal, exploratory and descriptive outlining. Starting from a complementary sampling from women users of the services supplying basic attention by the UBS, it was contextualized the marketing strategy of the Single Health System, the factors of usage of the medical services by the major users (the most frequent ones, building a scale of propensity to the use (Social use of the Health System -EPSSS), were identified, at the end, it was established the degrees of correlativity between the socio-economical and the cultural characteristics (SEC\'s) of the users, with the values from the EPSSS. In order to embrace the spectrum of the information required by the proposed objectives, it was made an option to develop a quantitative-qualitative approach. The Quantitative method was applied during the realization of the census of the women that were attended at the UBS, during the year 2002 (30,184 users), characterized by means of an identification code (ID) of the National Health Card (CNS) bearing the variables age, family status, place of birth and frequency at using the service. At another moment the method was applied in order to classify the factors associated to the usage of the health service and the validation of the EPSSS. The Qualitative method: it was adopted during the survey of the factors regarding major usage of the services of the UBS, by means of obtaining spontaneous statements from users. From these data it was elected the sample formed by the women that most applied to the services of UBS during the year of 2002, taking into consideration \"major frequency\", the average number of consultations per capita in that year for that UBS, increased by two standard deviation. Analysis. It was used a simple distribution frequency, values for the central trend and factorial analysis, in this case, specifically, in order to evaluate the importance of the SECS\' factors upon the profile of the demand. The EPSSS structured by means of using the technique of the discussion of the collective subject, established 5 domains of analysis (Health; Social; CNS; Systern and Medical relation) the trustworthiness of the EPSSS was measured by Crombach\'s Alfa (0,8105) and Spearman\'s coefficient (10%). Results: The user\'s average age 42,18 years (DP 2,86) 68% of the women had elementary school education; 52% lived with a companion and children; 4% lived alone. 50% of the users were employed by privately owned enterprises. It was identified 12 synthesis discourses. It was noticeable in the whole, that the UBS plays a role of social support regarding the health of the women. The EPSSS shows clearly that the lack of family ties is associated to the greater use of the health service. (p= 0,021). Conclusions: 1. It was noticed a direct relation between the age of the woman and the social usage of the UBS. 2. The greater level of education of the woman did not show any association regarding a lesser use of the UBS. 3. The users that live alone tend to make more use of the UBS. 4 The family tie proved to be a factor of inhibition to the use of the UBS. 5. The nature of occupation of the woman did not show any correlation with the use of the UBS.

Electronic business covers the enterprise purchase and sale activities, collaboration between customers and partners, and inter-organizational electronic transactions. In the 21st century, the enterprise take Information Technology deeply to embed in each process (the Process Step), with the Internet technique that has become the indispensable kernel of competition in the business operations. After a number of semiconductor manufacturers participating in ¡§RosettaNet For Semiconductor Contract Manufacturing B2B Integration Project¡¨, it has been a necessary condition whether semiconductor manufacturers can provide customers with B2B information services now. However,the semiconductor manufacturers should be thinking how to meet the customers changing needs of B2B information service, how to integrate information, and how to synchronize induction environmental change. This research is based on ¡§the Impact of the QM practices on MC the capability mode¡¨. The B2B team members provide all of the ad hoc group for B2B project members' empirical perception to do the quality of B2B information services empirical analysis during implementation project. The objective aims to understand the impact of service quality for customer satisfaction. The result clearly indicates that the five dimensions will be a significant impact in B2B service quality for the enterprise information services, namely, small group problem solving, top management leadership for quality, information and feedback, supplier involvement and Process management. But if each dimension is to be analyzed individually, customer focus would impact on B2B information service quality. Generally speaking, the B2B team wants to enhance service quality, and then they should start with these five dimensions to proceed, and thereby to raise customer satisfaction. From the investing funds scale, they want to pursue efficiency, and almost each of semiconductor company has set up a similar B2B team to dominate the B2B project for customer service. Furthermore, this research used variables in the different conditions of demographic variables to summarize the diversity of satisfactions, and these analyses acquire the managerial implications that will be managers an important basis for improving the quality of B2B information services.

The high flexibility, autonomy as well as profitability of information service industries have been playing an important role in Taiwan industry and economy transformation. While information service businesses in Taiwan tend to be small scale and have limited funds, a range of industries, such as semiconductor and communication industry, have relied on powerful software to enhance the value added. In effect, information service industry also has become the leading industry in the knowledge-based economy. More specifically, its market size and growth rate of global software industry have exceeded hardware industry. As a result, we expect that the Taiwan information service industry which is based on co-opetition business model can enhance the industrial upgrades and further lead to economic growth in Taiwan. There is some superiority of Taiwan in terms of information industry developments, including well-developed information infrastructure, superior global logistic ability and geographical position, highly qualified and experienced human resources and so on. Furthermore, the information digitalization, economy globalization as well as the rising of Asia Pacific region also provide Taiwan with a great deal of new business models and opportunities for its information industry developments. Due to small market size and the decreasing growth rate of GDP in Taiwan, near half of the information service firms have experienced decline in profitability. However, many of the information service companies reinforce their ability to make a profit by adjusting operation models as well as constructing value net. For instance, according to MIC (2006), the exportation of system integration will grow over 30% by 2009, and 70% of the growth will come from China. Therefore, the information service firms in Taiwan should carefully analyze their internal core resources and uniqueness to develop core competency which can sustain their competitive advantages. Based on resource based theory, game theory, and the value net concept proposed by Brandenburger & Nalebuff (1955), this research used case studies and secondary data which collected from some professional institutions to analyze how do firms take the interactions between customers, suppliers, and substitutes into account when they are making strategies, changing or expanding value net as well as innovating operation models to create uncontested market space. Our research suggest that as the investments of Taiwan information service industry are more likely to be firm specific, due to their products and services characteristic. Consequently, the information service firms in Taiwan need to ally themselves with hardware manufacture industry to obtain competitive advantages in the global market. Specifically, we need to gain resources through constructing dynamic value net which in turn increase productivity, and adjust strategies flexibly to create more preferable business environment. By outsourcing and strategic alliance, companies are able to obtain partners¡¦ competitive advantages, and create a win-win business environment. Also, those companies that adopt the concept of game theory to build vale nets can create a win-win strategy that is beneficial for companies and industry¡¦s future developments. Key workds¡GInformation service industries in Taiwan, Resource based theory, Game theory, Value net