Inter-organizational collaboration based on the use of IT systems is now essential for organizations working as Collaborative Networked Organizations (CNOs). However, little research has been done to examine the critical success factors involved in shared IT governance among members of a CNO. Accordingly, this research develops a model of inter-organizational IT-governance composed of critical success factors (CSFs) and key performance indicators. The study defines fourteen CSFs that are classified under the main four categories of IT governance, which include strategic alignment, resource management, value delivery and risk management, and performance measurement. In addition, the study identifies key performance indicators that measure the CSFs and evaluate the effectiveness of how partners work together in joint processes for a common goal. The main dimensions of the KPIs include consensus, alignment, accountability, trust, involvement and transparency. The model was validated by gathering feedback from participants in a healthcare on the importance of the CSFs and performance indicators. The findings confirm the importance of the CSFs but suggest that they could be ranked in order of criticality. In addition, certain CSFs were re-defined based on the experience of CNO participants and questions were raised related to the context of the CNO, which influences participant perceptions, as well as the degree of formalization noted in the CNO.

Abstract Academic support in IT Governance focuses static viewpoints on IT Governance. IT Governance in a global context has to cater for intensive competition, cultural diversity, and various fluctuating economic conditions. A static model of IT Governance and organisation cannot adequately address these issues. A major goal of this Dissertation is to develop a Framework for component-based IT Governance using dynamic Linkage Mechanisms to allow the determination of an optimum (resource-) flow. Linkage Mechanisms are dynamic arrangements and IT Governance Service Value Channels between IT Governance Components in the IT Governance Domain and allow communication between them. The (resource-) flow is based on transactions. These dynamic networks of relationships allow for greater flexibility and agility in acquiring, combining and deploying required IT Resources and IT assets. In this new research approach methods of the Object-oriented Modelling and Operations Research are applied to IT Governance disciplines. The result of this Dissertation is a generic, model-based, reusable and expandable 'building block' for the component-based design of an IT Governance Domain. This building block is composed of process oriented models, structured processes, strategies for optimisation and application use cases. It is shown how the architecture for the performance of a concrete IT Governance Domain is instrumented and in this way a component-based IT Governance is performed. Possible addressees of the results of this Dissertation are following: - ITG architects and (software-) developers who would like to implement the components, services or a platform for component-based ITG; - ITG managers or Chief Information Officers (CIO) who would like to construct a better understanding for requirements and relationships in the context ITG; - Auditors who would like to control and audit the conformity of an ITG Domain against a generic requirements catalogue; - Authors of Standards and Best Practice-Frameworks in the ITG area as-well-as scientists who are working with related research questions in the context ITG.

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The Basel II Framework ensures banks are well capitalized. It is designed to be more risk sensitive than the old Basel Capital Accord and considers operational risk, such as "the risk of loss resulting from inadequate or failed internal procesess, people and systems or from external events." Banks are forced to calculate the regulatory capital charge for operational risk and want to optimize it. IT is a substantial part of operational risk and therefore is a part of the regulatory capital charge for operational risk. The Basel Committee requires banks to implement a framework to manage operational risk. One objective of this study is to provide description of this framework, IT aspects of operational risk and IT governance under Basel II, based on available sources of information. Another objective is to design processes for assessing and managing IT and operational risks under Basel II. Last but not least objective of this study is to disclose recent credit risk data and indicators for consolidated sector and large banks in the Czech republic. The amount of the regulatory capital charge for operational risk is an important part of the overall capital charge. This work increases IT practitioner's understanding of such topics as assessing and managing operational risk under Basel II.

Today Information Technology (IT) can be found in every modern enterprise. As IT has become one of the most crucial parts of an enterprise, it has made management aware of the impact IT has on the success of the enterprise. This has led to a significant increase on IT investments. IT governance aims at assuring that IT delivers more value from IT investments and enforcing IT‟s role as a business enabler. AB Storstockholms Lokaltrafik (SL) is a government owned company that is responsible for the general transportation system in the municipality of Stockholm. This master thesis aims at assessing the IT organization at SL from an IT governance perspective. The purpose of such assessment is to identify problem areas and suggest measures for improvement. The IT governance framework COBIT (Control Objectives for Information and related Technology) has guided the theory for IT governance throughout this study. A framework for the assessment of the IT governance maturity at SL was developed based on the IT Organization Model Assessment Tool (ITOMAT), a formalized method for assessing the IT governance maturity. The IT governance maturity of SL obtained the score 2,68 out of 5,00. Considering the fact that SL started with the process of introducing IT governance to the organization as recent as 3 years ago, the result obtained is higher than expected. It indicates that significant progress has been achieved in their IT governance. Nevertheless, the organization still has great potential for improvement.

Denna uppsats behandlar IT-arbete med fokus på IT-styrning, med offentlig sektor som utgångspunkt. Arbetet baseras på en två månaders praktik som utförts vid ett av Sveriges landsting, där arbetet vid huvudkontorets IT-avdelning har observerats och intervjuer utförts. Arbetet presenterar den struktur för IT-styrande som landstinget använde då praktiken utfördes. Det presenterar dessutom svårigheter som upplevs av de som styr landstingets IT i brist på dels detaljerade styrdokument för IT, och dels ett bristande stöd ifrån ledningen. Detta leder vidare till en teoretisk diskussion kring IT-governance, Shared services samt Strategizing. Det hela fångas upp i en diskussion som redogör för de olika styrande aspekternas påverkan på IT-strategi och IT-arbete. Arbetet bidrar därmed till kunskapsbasen kring IT-styrning genom analys av IT-arbete offentlig sektor.

Research report (M.Com. (Information Systems))--University of the Witwatersrand, Faculty of Commerce, Law and Management, School of Economic and Business Sciences, 2013. / Using the resource based view of the firm theory, a research model is proposed that explains how IT governance capability results in improved firm performance by improving a firm’s IT Infrastructure capabilities and business processes. The research model is explored by means of case study where a survey is undertaken with the key stakeholders of a global Corporate and Investment Bank. Data was collected and analysed from 140 respondents using an online survey. The model hypotheses were not tested. The respondents’ characteristics (role, region, business area and length of experience) were explored providing greater insight and confirmation of the general relationship between the variables. The case study confirmed the general relationships of the model except the training capability - firm performance relationship. The IT governance process formality moderator provided results that were in contradiction to expectations. The IT intensity moderator confirmed the general relationship. The strength or weaknesses of the relationships when analysing the respondent characteristics are insightful and would not normally have been available if a multi-site survey had been performed.

<p>Sverige har under många år varit ledande i e-förvaltningsarbetet och har utformat ett flertal handlingsplaner för införandet. E-förvaltningsarbetet har drabbats av svårigheter och problem under åren och år 2008 startades e-förvaltningsarbetet om med en ny handlingsplan. Även denna handlingsplan har utsatts för kritik såsom att det bara en vision som saknar riktlinjer hur e-förvaltningsarbetet skall realiseras. Ledande personer inom forskningsämnet anser att handlingsplanen inte är tillräcklig för att stödja och leda kommunerna i e-förvaltningsarbetet. Studien syftar till att undersöka hur handlingsplanen omvandlas till styrning och strategier i offentliga förvaltningar. Vi gick ut med en kvalitativ ansats och intervjuade respondenter på kommunal nivå. Empirin och analysen lyfter fram att förvaltningarna vill införa e-tjänster och till viss del arbetar mot e-förvaltning. Däremot är inte handlingsplanen förankrad i verksamheterna. Resultatet av studien visar sig att det inte sker någon omvandling av handlingsplanen till styrning och strategier på förvaltningarna. Däremot visar resultatet att förvaltningarna indirekt arbetar mot e-förvaltning men har inga egna riktlinjer för arbetet. Studien avslutas med riktlinjer som regeringen och förvaltningarna bör beakta för att e-förvaltningsarbetet skall ta fart.</p> / <p>Sweden has for many years been a leader in e<strong>-</strong>government work and has developed several action plans for the implementation. E-Government efforts have suffered from difficulties and problems over the years and in year 2008 the swedish government launched a new action plan for the e-government work. Although this action plan has been criticized as it is only a vision with no guidance of how e-government work should be realized. Leading researchers also criticized that the action plan is not sufficient enough to support and encourage municipalities in the work to become e-governments. The study aims to examine how the action plan translates into management and strategies in public administrations. We had a qualitative approach and interviewed respondents at the municipal level. Empirical data and analysis highlights that the municipalities want to implement e-services and they are working towards e-government. However, the action plan is not rooted in the municipalities. The results of this study show that there is no transformation or translation of the action plan to management and strategies in the public administration. However, the results show that public administrations indirect work towards becoming e-government but has no proper guidelines for that work. The study concludes with guidelines for the government and the municipalities which they should take in account so that e-government work picks up pace.</p>

In many public sector organisations, the use of Information Technology (IT) has become important for sustaining and extending public service delivery. This has caused there to be a critical dependency on IT, which calls for a specific focus on effective IT governance. Accordingly, the success factors for effective IT governance must be determined and adhered to if an organisation wishes to increase the contribution of IT towards achieving its objectives. Much research has been carried out on IT governance effectiveness and the necessary success factors, but not with a focus on organisations from a developing country such as Tanzania. The context in these organisations is characterised by IT resources, knowledge and culture constraints as well as by an increasing level of IT investment and applications. In this research, we analyse how IT governance practices are implemented in Tanzanian public sector organisations (TaPSOs) and benchmark their levels of maturity. Furthermore, we analyse and identify the critical success factors (CSFs) that contribute to effective IT governance in TaPSOs. Subsequently, we analyse the effects of these CSFs on IT governance performance and develop and evaluate a CSFs framework for implementing effective IT governance in TaPSOs. We find weak IT governance practices, especially in terms of processes. This was also pointed out by the lower level of IT governance maturity in TaPSOs in contrast to public sector organisations in developed countries. Furthermore, we find that the identified CSFs have a significant effect on IT governance performance in TaPSOs. In addition, the designed CSFs framework is found to be important for providing guidelines to be used by IT and business management personnel for implementing effective IT governance. This CSFs framework for implementing effective IT governance in TaPSOs consists of the IT governance focus areas, CSFs, activities, roles, IT resources and environment in which it should be implemented. In contrast to existing frameworks from the research literature, the designed CSFs framework offers a holistic view by focusing on the five IT governance focus areas.

Board involvement in Information Technology (IT) governance and the antecedents and consequences of such involvement are examined from both a theoretical and practical perspective. Practitioner and academic IT governance literature highlight the need for increased board involvement in IT governance; however, it seems that many corporate boards do not practice a formalized style of IT governance, while those that do, face significant challenges. A gap clearly is seen as in spite of the potential benefits of board IT governance and the costs of ineffective oversight, there has been little field-based research in this area, nor adequate application of theory. This research addresses this gap by developing and testing an exploratory multi-theoretic framework of board IT governance. Drawing upon strategic choice and institutional theories, and Ashby’s Law of Requisite Variety, a model of the antecedents (organization factors and board attributes) of board IT governance and its consequences (financial performance and operational performance) is both developed and tested. Unlike previous studies, board IT governance is designated as a central construct in this model rather than a secondary factor. Constructs of board IT governance and IT competency are explored and multi-item measures for both constructs are developed. Board IT governance is conceptualized as the extent of offensive and defensive board oversight activities, while IT competency is conceptualized as the extent of IT expertise (IT knowledge, experience and training) and IT governance mechanisms (structures, processes and relational mechanisms). Detailed interviews with board members enabled a preliminary examination of the theoretical framework. To further test the propositions in the theoretical framework and to validate the measures for the board IT governance and IT competency constructs, an online survey was administered to corporate directors across Canada. Exploratory Factor Analysis and Ordinary Least Squares multiple regression were used to analyze responses from 188 directors. The board IT governance and IT competency constructs were well supported by the data. In addition, the results show that the organizational factors explain 28% of the variance in board IT governance, and that board attributes explain 39% more of the variance, for a total explained variance in board IT governance of approximately 68%. The results also show that board IT governance has a positive impact on operational performance, explaining 19% of the variance in operational performance. However, the proposed impact of board IT governance on financial performance, and the impacts of ‘fit’ between role of IT and board IT governance approach on financial and operational performance were not supported by the survey results. Overall, this research makes a theoretical contribution by: focusing on the board’s role in IT governance; developing a multi-theoretical model of the antecedents and consequences of board IT governance; developing measures of board IT governance and board IT competency, and; empirically assessing the antecedents and consequences of board IT governance.