Board involvement in Information Technology (IT) governance and the antecedents and consequences of such involvement are examined from both a theoretical and practical perspective. Practitioner and academic IT governance literature highlight the need for increased board involvement in IT governance; however, it seems that many corporate boards do not practice a formalized style of IT governance, while those that do, face significant challenges. A gap clearly is seen as in spite of the potential benefits of board IT governance and the costs of ineffective oversight, there has been little field-based research in this area, nor adequate application of theory. This research addresses this gap by developing and testing an exploratory multi-theoretic framework of board IT governance. Drawing upon strategic choice and institutional theories, and Ashby’s Law of Requisite Variety, a model of the antecedents (organization factors and board attributes) of board IT governance and its consequences (financial performance and operational performance) is both developed and tested. Unlike previous studies, board IT governance is designated as a central construct in this model rather than a secondary factor. Constructs of board IT governance and IT competency are explored and multi-item measures for both constructs are developed. Board IT governance is conceptualized as the extent of offensive and defensive board oversight activities, while IT competency is conceptualized as the extent of IT expertise (IT knowledge, experience and training) and IT governance mechanisms (structures, processes and relational mechanisms). Detailed interviews with board members enabled a preliminary examination of the theoretical framework. To further test the propositions in the theoretical framework and to validate the measures for the board IT governance and IT competency constructs, an online survey was administered to corporate directors across Canada. Exploratory Factor Analysis and Ordinary Least Squares multiple regression were used to analyze responses from 188 directors. The board IT governance and IT competency constructs were well supported by the data. In addition, the results show that the organizational factors explain 28% of the variance in board IT governance, and that board attributes explain 39% more of the variance, for a total explained variance in board IT governance of approximately 68%. The results also show that board IT governance has a positive impact on operational performance, explaining 19% of the variance in operational performance. However, the proposed impact of board IT governance on financial performance, and the impacts of ‘fit’ between role of IT and board IT governance approach on financial and operational performance were not supported by the survey results. Overall, this research makes a theoretical contribution by: focusing on the board’s role in IT governance; developing a multi-theoretical model of the antecedents and consequences of board IT governance; developing measures of board IT governance and board IT competency, and; empirically assessing the antecedents and consequences of board IT governance.

This research intends to investigate the relationships among governance environment, organizational structure, information technology governance, information technology use, and information technology performance. An empirical study was conducted to collect from Taiwanese companies. The result shows three major findings. First, small positive effect exists between information technology use and the alignment between governance environment and organization structure. Second, information technology use has positive effects on information technology performance. Finally, the relative governance of IT department does not affect IT use. This research helps organizations understand how information technology governance affects IT use and performance. Organizations could adjust their organization governance strategy to fir its structural and cultural environment in order to improve information technology performance.

This study presents a conceptual model to investigate the electronic health (E-Health) capability required by healthcare professionals. First, a scale to measure E-Health capability was developed and validated, then it was used to collect the survey data. Second, the partial least squares (PLS) method was used to empirically test the conceptual model and hypotheses through the survey data collected. The empirical results support the proposed structure for E-Health capability encompassing the three skills/knowledge domains: IT governance capability, practice management capability, and business model innovativeness. The findings improve our understanding of the concept of E-Health capability. The conceptual model of E-Health capability is of particular value to those concerned with skills/knowledge training and competency development for healthcare professionals in healthcare organizations. Healthcare organizations can develop E-Health capability profiles for individual healthcare professionals in accordance with their own organization contexts.

Sverige har under många år varit ledande i e-förvaltningsarbetet och har utformat ett flertal handlingsplaner för införandet. E-förvaltningsarbetet har drabbats av svårigheter och problem under åren och år 2008 startades e-förvaltningsarbetet om med en ny handlingsplan. Även denna handlingsplan har utsatts för kritik såsom att det bara en vision som saknar riktlinjer hur e-förvaltningsarbetet skall realiseras. Ledande personer inom forskningsämnet anser att handlingsplanen inte är tillräcklig för att stödja och leda kommunerna i e-förvaltningsarbetet. Studien syftar till att undersöka hur handlingsplanen omvandlas till styrning och strategier i offentliga förvaltningar. Vi gick ut med en kvalitativ ansats och intervjuade respondenter på kommunal nivå. Empirin och analysen lyfter fram att förvaltningarna vill införa e-tjänster och till viss del arbetar mot e-förvaltning. Däremot är inte handlingsplanen förankrad i verksamheterna. Resultatet av studien visar sig att det inte sker någon omvandling av handlingsplanen till styrning och strategier på förvaltningarna. Däremot visar resultatet att förvaltningarna indirekt arbetar mot e-förvaltning men har inga egna riktlinjer för arbetet. Studien avslutas med riktlinjer som regeringen och förvaltningarna bör beakta för att e-förvaltningsarbetet skall ta fart. / Sweden has for many years been a leader in e-government work and has developed several action plans for the implementation. E-Government efforts have suffered from difficulties and problems over the years and in year 2008 the swedish government launched a new action plan for the e-government work. Although this action plan has been criticized as it is only a vision with no guidance of how e-government work should be realized. Leading researchers also criticized that the action plan is not sufficient enough to support and encourage municipalities in the work to become e-governments. The study aims to examine how the action plan translates into management and strategies in public administrations. We had a qualitative approach and interviewed respondents at the municipal level. Empirical data and analysis highlights that the municipalities want to implement e-services and they are working towards e-government. However, the action plan is not rooted in the municipalities. The results of this study show that there is no transformation or translation of the action plan to management and strategies in the public administration. However, the results show that public administrations indirect work towards becoming e-government but has no proper guidelines for that work. The study concludes with guidelines for the government and the municipalities which they should take in account so that e-government work picks up pace.

Good corporate governance has, in recent years, been placed on centre stage worldwide and several frameworks have been put in place to enable organisations as well as higher education institutions to adhere to effective IT governance with regards to IT service delivery and support. At the same time, demand from users for access to corporate resources with their own personal devices other than desktop or laptop computers and options such as cloud computing, social media and mobility have converged into a renewed driving force influencing all IT decisions regarding service delivery and support, whilst higher education institutions attempt to comply with governance regulations. The aim of this study was to investigate whether ITIL as an IT governance framework is still applicable and relevant to a changed service delivery context in IT service delivery departments in the higher education sector in South Africa. Higher education in South Africa has not been excluded from adhering to good governance and the draft Regulations for Reporting by Higher Education Institutions have been updated with the recommendations of King III which, for the first time, addressed IT governance and insisted on management to implement an IT governance framework. ITIL is one of the most widely used governance frameworks, however its position as a technology on the Gartner Hype Cycles for Education for 2011 and 2012 displayed a move backwards from being widely understood to a display of waning interest amongst institutions in the education sector worldwide. Exploratory research found that ITIL is still valued as a governance framework in higher education in South Africa however staff members in IT support departments displayed a resistance to change and also found it difficult to implement ITIL processes. This is, however, not primarily due to a changing IT service delivery context. Findings also indicated that ITIL should be considered as a set of guidelines and best practices and not a governance framework as such. Recommendations towards a paradigm shift regarding ITIL as a governance framework per se as well as a proposal towards a possible alternative conceptual IT governance framework incorporating only ITIL guidelines and best practices as well as COBIT for risk management were put forward. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2013

Good corporate governance has, in recent years, been placed on centre stage worldwide and several frameworks have been put in place to enable organisations as well as higher education institutions to adhere to effective IT governance with regards to IT service delivery and support. At the same time, demand from users for access to corporate resources with their own personal devices other than desktop or laptop computers and options such as cloud computing, social media and mobility have converged into a renewed driving force influencing all IT decisions regarding service delivery and support, whilst higher education institutions attempt to comply with governance regulations. The aim of this study was to investigate whether ITIL as an IT governance framework is still applicable and relevant to a changed service delivery context in IT service delivery departments in the higher education sector in South Africa. Higher education in South Africa has not been excluded from adhering to good governance and the draft Regulations for Reporting by Higher Education Institutions have been updated with the recommendations of King III which, for the first time, addressed IT governance and insisted on management to implement an IT governance framework. ITIL is one of the most widely used governance frameworks, however its position as a technology on the Gartner Hype Cycles for Education for 2011 and 2012 displayed a move backwards from being widely understood to a display of waning interest amongst institutions in the education sector worldwide. Exploratory research found that ITIL is still valued as a governance framework in higher education in South Africa however staff members in IT support departments displayed a resistance to change and also found it difficult to implement ITIL processes. This is, however, not primarily due to a changing IT service delivery context. Findings also indicated that ITIL should be considered as a set of guidelines and best practices and not a governance framework as such. Recommendations towards a paradigm shift regarding ITIL as a governance framework per se as well as a proposal towards a possible alternative conceptual IT governance framework incorporating only ITIL guidelines and best practices as well as COBIT for risk management were put forward. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2013

IT Risk management is becoming increasingly important for CIOs and their executive counterparts. Educators and managers have materials they can use to discuss specific IT risks in project management, security and other risk-related topics, but they have few resources they can use to have a holistic discussion of enterprise-level IT risk management. This case is intended to address the gap. It describes the IT risks facing a large financial services firm, PFPC, as a result of rapid growth, a large merger and distributed management of the IT function. The firm’s first enterprise-wide CIO, Martin Deere used risk management as a key pillar in a major revamp of the firm's applications and IT capabilities. The case is rich in detail on the firm's IT risks, the new risk management process, including examples of the firm's risk management tools. It also describes early lessons and outcomes in the implementation of risk management capabilities. The case has enough richness and potential controversy to engage students from the undergraduate through executive levels in an informative and interesting discussion of IT risk management.

nÃo hà / O Governo EletrÃnico à uma estratÃgia que utiliza dos recursos disponÃveis da Tecnologia da InformaÃÃo (TI) no Poder PÃblico, com vistas à uma melhor prestaÃÃo de serviÃos/informaÃÃes aos cidadÃos, à melhoria da sua gestÃo interna e à interaÃÃo com parceiros e fornecedores. A GovernanÃa de TI tem por principal objetivo o alinhamento das suas aÃÃes Ãs estratÃgias definidas em um determinado negÃcio. Considerando ser o Governo EletrÃnico estratÃgico ao Poder Executivo do Estado do Cearà e a GovernanÃa de TI, um meio pelo qual a TI apoie e estenda essa estratÃgia, este estudo teve como objetivo analisar a influÃncia das estratÃgias de Governo EletrÃnico em AÃÃes de GovernanÃa de TI, desenvolvidas no ambiente do Governo do Estado do CearÃ. Para tanto, o estudo propÃe como objetivos especÃficos a anÃlise das EstratÃgias de Governo EletrÃnico e a anÃlise das AÃÃes de GovernanÃa de TI existentes nos ÃrgÃos e entidades que compÃem o Poder Executivo do Estado do CearÃ. Trata-se de um Estudo de Caso Ãnico e incorporado, em que as unidades de anÃlises sÃo compostas pelas estratÃgias de Governo EletrÃnico dos ÃrgÃos, bem como suas aÃÃes de GovernanÃa de TI. O estudo de caso utilizou trÃs tipos de evidÃncias, tal como, os documentos das polÃticas de Governo EletrÃnico e GovernanÃa de TI, publicados no DiÃrio Oficial do Estado; QuestionÃrios para o levantamento das estratÃgias de Governo EletrÃnico e das aÃÃes de GovernanÃa de TI, e; Entrevistas em profundidade semiestruturada. Foram coletados 32 documentos de polÃticas. Contaram-se 52 ÃrgÃos, que responderam aos questionÃrios. Realizaram-se 18 entrevistas. Foi utilizado o mÃtodo de AnÃlise de ConteÃdo Qualitativa para anÃlise dos documentos de polÃtica e das entrevistas realizadas. Para tratamento dos dados dos questionÃrios, utilizou-se de tÃcnicas da EstatÃstica Descritiva. As percepÃÃes obtidas com este estudo de caso indicam que a InfluÃncia das EstratÃgias de Governo EletrÃnico em AÃÃes de GovernanÃa de TI ocorrem por meio da observÃncia aos Documentos de PolÃticas relacionados aos temas; e conforme a complexidade dos serviÃos de Tecnologia da InformaÃÃo prestados pelos ÃrgÃos. / The Electronic Government is a strategy that uses available resources of Technology Information (IT) in government, with a view to better provision of services / information to citizens, to improve their internal management and interaction with partners and suppliers. The IT Governance is primarily engaged in the alignment of its shares the strategies defined in a certain business. Considering that the Government Strategic electronic Executive of Ceara Power and IT Governance, a means whereby IT support and extend this strategy, this study aimed to analyze the influence of e-government strategies in IT Governance Shares, developed in the Government of the State of Cearà environment. To this end, the study proposes as specific objectives the analysis of e-government strategies and the analysis of Shares IT governance existing in the organs and entities comprising the Executive Power State of Ceara. This is a unique, embedded Case Study, in which units analyzes are made by the eGovernment strategies of agencies and their IT Governance actions. The case study used three types of evidence, such as the documents of eGovernment policies and IT Governance, published in the Journal Official State; Questionnaires for the survey of e-government strategies and the IT Governance actions, and; In-depth semi-structured interviews. They were collected 32 policy documents. They were counted 52 bodies that responded to questionnaires. 18 interviews were held. We used the content analysis method For qualitative analysis of policy documents and interviews. For data processing of questionnaires, we used the descriptive statistics techniques. At insights gained with this case study indicate that the influence of Strategies Electronic Government IT Governance Actions occur through the observance of Policy documents related to the issues; and according to the complexity of the service Information Technology provided by agencies.

Hlavním cílem této diplomové práce je prozkoumat jednotlivé obecně uznávané rámce, metodiky a standardy určené pro efektivní řízení podnikové informatiky a na základě tohoto zkoumání zjistit, zda existuje jeden konkrétní návod, který lze použít pro efektivní řízení podnikové informatiky. Součástí práce je vydefinování kritérií pro výběr vhodného rámce, metodik a standardů pro konkrétní oblast podnikové informatiky a jejich praktická aplikace ve společnosti TO2CR. Na základě prostudovaných materiálů týkajících se zvolených rámců, metodik a standardů a legislativní norem jsem zvolila kritéria pro výběr vhodné kombinace pro implementaci. Struktura a obsah práce jednotlivých kapitol je navržena tak, aby čtenář postupně získával informace o IT governance, o obsahu a zaměření norem, standardů, metodik a legislativních rámců a o výběru rámce, metodik či standardů pro konkrétní oblast řízení informační bezpečnosti a uvedení případové studie z praxe. Závěrem práce je zjištění, že v současnosti neexistuje žádný dostatečně komplexní návod pro efektivní řízení podnikové informatiky. Naopak je vhodné využít správnou kombinaci těchto rámců, metodik a norem.

This thesis deals with the IT processes management methodics, their comparison in terms of content, aim and support offered during implementation, employee training and in terms of international recognition and spread among businesses. The thesis also deals with mutual methodics relation and their respective use in business practice. The first part includes the characteristics of individual methodics and their basic concepts and relations description. The possible future development trend and the spread of individual methodics in selected countries are also mentioned in this section. The following part deals with the possibilities of certification and training for all mentioned methodics and methodics support during implementation. The current offer state of the training and IT processes management methodics support in the Czech Republic is characterized there. Contribution of these first two parts is arranged comparison of methodics to defined criteria of comparison. The final part is aimed at practical application of IT management methodics in their interrelationship. It contains raw analysis of the use of individual methodics at Česká pojišťovna and the consequent detailed analysis of the selected IT processes. Following proposals for the optimization are made for processes which were detail analyzed. This is the main contribution of this work according to following update of selected IT processes.The current valid approaches to these problems in Česká pojišťovna as well as expected future development are described in this section as well.