This work presents a proposition to an improvement process model implementation in Southern Regional Space Research Center, into Information Tecnology area, applying the recommendations of Capability Maturity Model (CMM) and pursuing to reach the level 2 of maturity of this model in time of 24 months. / Este trabalho apresenta uma proposta para implementação de um modelo de melhoria de processos no Centro Regional Sul de Pesquisas Espaciais, na área de Tecnologia de Informação, aplicando as recomendações do Modelo de Maturidade na Capacidade (CMM, do inglês, Capability Maturity Model) e buscando atingir o nível 2 de maturidade deste modelo no prazo de 24 meses.

The evaluation report section describes the evaluation of the implementation of Mercedes Benz Production System (MPS) at Mercedes Benz Commercial Vehicles, which is a division of Mercedes Benz South Africa’s manufacturing plant situated in East London. The section evaluates the changes the implementation of MPS brought to the Key Performance Indicators (KPI’S) of the division and evaluates the change readiness of the employees in the division prior to the change. The change implementation was initiated by the management of MBCV as a strategic organisational change to bring about continuous improvement to the KPI’s of the organisation. These KPI’s are Safety, Quality, Delivery, Cost and Morale (SQDCM). The reason behind the change at the time was deemed critical to MBCV in order to meet the annual KPI targets and remain cost competitive and sustainable. The evaluation report further describes the results of the change with regards to the organisational KPI’s and the level of employee change readiness which was conducted through a questionnaire survey. A brief literature review is included in the Evaluation Report under section one describing key concepts about Production Systems, Lean Manufacturing and Change Management. The evaluation section includes recommendations based on the results of the research findings and ends with a conclusion. The literature review section explores the literature that supports production systems, lean manufacturing and change management concepts, its definitions, importance and benefits. The literature review describes and critiques key concepts of the research such as productions systems, MPS in particular, lean manufacturing concepts and related change management topics relevant to the research. The literature review defines production systems and the concepts of lean manufacturing, highlighting the benefits of the concepts to enhance organisations’ manufacturing capabilities. An integrated part of lean manufacturing is people and the implementation of lean manufacturing into an organisation requires change management theories therefore key understanding in this particular research was to discuss change management concepts, in particular, employee change readiness. The literature will discuss different tools to assess employee change readiness and from this develop an employee change readiness tool. The change management concepts evaluated change readiness and the consequences if organisations are not ready for change. The research methodology section describes how that the research was conducted in two phases, one to evaluate the implementation of MPS with regards to the organisational KPI’s (SQDCM). This was assessed through reports from projects and presentations made by the project teams on improvements of the organisational KPI’s. The second phase evaluated the change readiness of the employees prior to the implementation of MPS. This phase of the research was intended to retrieve quantitative data with an adapted questionnaire which was distributed to employees. To evaluate the change readiness, a change model known as ADKAR was used as an evaluation instrument. The modified ADKAR questionnaire was distributed to employees in hard copies and completed during a weekly team meeting. The results were summarised and descriptive statistics were used to analyse the final results. Microsoft Excel (2010 version) was used to illustrate and display the graphs. Section three discussed the research methodology in more detail. The study shows that although there were some positive changes that came from the implementation of MPS in MBCV, especially to the following KPI’s (Safety, Quality, Delivery and Cost), real consideration should be given to employee morale and the level of change readiness of MBCV employees.

Performance management of engineering education emerges from the need to assure proper training of future engineers in order to meet the constantly evolving expectations and challenges for the engineering profession. The process of accreditation ensures that engineering graduates are adequately prepared for their professional careers and responsibilities by ensuring that they possess an expected set of mandatory graduate attributes. Engineering programs are required by accreditation bodies to have systematic performance management of their programs that informs a continuous improvement process. Unfortunately, the vast diversity of engineering disciplines, varieties of information systems, and the large number of actors involved in the process makes this task challenging and complex. We performed a systematic literature review of jurisdictions around the world who are doing accreditation and examined how universities across Canada, US and other countries, have addressed tool support for performance management of engineering education. Our initial systematic approach for tool supported performance management evolved from this, and then we refined it through an iterative process of combined action research and design science research. We developed a prototype, Graduate Attribute Information Analysis (GAIA) in collaboration with the School of Electrical Engineering and Computer Science at the University of Ottawa, to support a systematic approach for accreditation of three engineering programs. This thesis contributes to research on the problem by developing a systematic approach, a tool that supports it, a set of related data transformations, and a tool-assessment checklist. Our systematic approach for tool-supported performance management addresses system architecture, a common continuous improvement process, a common set of key performance indicators, and identifies the performance management forms and reports needed to analyze graduate attribute data. The data transformation and analysis techniques we demonstrate ensure the accurate analysis of statistical and historical trends.

El principal objetivo del presente trabajo es presentar una propuesta de mejora en la planificación de la producción de una empresa de proceso continuo, haciendo uso del modelamiento de sistemas como herramienta que permitirá la optimización de la planificación de la producción. Este modelo permite que la planificación se centre en la reducción del costo total de la producción. Es así que se ha elaborado un modelo matemático que minimiza el costo de producción lográndose así una planificación optimizada. Esta propuesta de mejora en la planificación permite una mejor aplicación de las estrategias que ha definido la empresa de estudio, agilizando su proceso de toma de decisiones, permitiendo evaluar diferentes escenarios de formas rápida y precisa. Todas estas ventajas son vitales en el actual contexto de las empresas, donde una ligera ventaja es de mucha relevancia ante un mercado cada vez más competitivo y globalizado. / The main objective of this work is to present a proposal for improvement in the production planning of a continuous process company, making use of systems modeling as a tool that will allow the optimization of production planning. This model allows planning to focus on reducing the total cost of production. Thus, a mathematical model has been developed that minimizes the cost of production, thus achieving optimized planning. This proposal for improvement in planning allows a better application of the strategies that the study company has defined, streamlining its decision-making process, allowing it to evaluate different scenarios quickly and accurately. All these advantages are vital in the current context of companies, where a slight advantage is of great relevance in an increasingly competitive and globalized market. / Tesis

El presente trabajo de investigación tiene como propósito plantear propuestas de mejora para la gestión del almacén en una empresa del sector papelero. Actualmente la empresa cuenta con tres almacenes, todos ubicados en el Callao, los cuales acopian materia prima, insumos y mercadería que están valorizados aproximadamente en 83 millones de soles y de estos alrededor de 11 millones son obsoletos. El trabajo se ha desarrollado en cuatro capítulos; en el primero de estos desarrolla la literatura del estado del arte y marco teórico, los cuales muestran el análisis y opinión de especialistas en el tema de gestión, tipos, funciones e importancia de inventarios. Asimismo, se estudia temas sobre las herramientas de calidad, filosofía de mejora continua, casos de éxito y normatividad que rige a este tema. En el segundo capítulo, se aborda todo lo concerniente a la empresa, su a historia, misión, visión, procesos y determinación de la causa raíz. El tercer capítulo se desarrollan las propuestas para mejorar la gestión de inventarios, para lo cual se usan las herramientas de clasificación de inventarios ABC, la Metodología 5’s y el techado de uno de sus almacenes. Finalmente, en el cuarto capítulo se describen las conclusiones y recomendaciones de la presente investigación. / The purpose of this research is to propose improvement work for inventory management in a company in the paper industry. Actually, the company has three warehouses, all of them located in Callao, which collect raw materials, supplies and merchandise that are valued at approximately 83 million soles and of these around 11 million are obsolete. This research has been developed in four chapters; In the first of these, develops the state of the art literature and theoretical framework, which show the analysis and opinion of specialists on the subject of management, types, functions and importance of inventories. Likewise, topics on quality tools, philosophy of continuous improvement, success stories and regulations governing this subject are studied. In the second chapter approaches all about the Company, its history, mission, vision, processes and determination of the root cause is addressed. The third chapter develops the proposals to improve inventory management, for which the ABC inventory classification tools, the 5's Methodology and the roofing of one of its warehouses are used. Finally, the fourth chapter describes the conclusions and recommendations of this investigation. / Trabajo de investigación

No description available.

The purpose of this case study was to conduct an investigation of educator perceptions of instructional leadership in the school improvement process. Interviews were conducted with educators and an administrator in a small, rural high school in Middle Tennessee. In 2010, the high school was labeled as a low performing school by the Tennessee Department of Education (TDOE). In 2014, Commissioner Kevin Huffman announced the school was on the TDOE Reward School Cusp List for being in the top 10% of schools based on one-year progress data from the Tennessee Value-added Assessment System (TVAAS) school composites. Participants of this case study shared experiences and opinions of the instructional leadership utilized by the school principal. As indicated in the findings of this study, instructional leadership practices are crucial in the school improvement process. The key themes related to indicators of sound instructional leadership practices were: maintaining a culture of continuous school improvement, having every faculty member participate in the development and implementation of the school improvement plan, knowing how to use data to make crucial decisions, developing leadership capacity in the school, and being an engaged leader during the school improvement process. Developing a qualitative understanding of the perceptions of effective instructional leadership will enhance greater understanding of leadership practices in the school improvement process.

The challenges of implementing the Common Core State Standards at the classroom level resulted in political pushback to the reform initiative after the local media covered poor implementation decisions. This study explored how elementary school teachers and instructional leaders described teachers' progress along the implementation continuum for the standards. The concerns-based adoption model served as the conceptual framework for this study. This multicase study design consisted of 16 interviews of teachers and instructional leaders from 4 schools. Data were analyzed through a process that began with open coding followed by axial coding to identify themes. Teacher collaboration driving implementation progress emerged as a theme. The following needs also emerged: (a) training to make the required instructional shifts, (b) common processes to monitor implementation progress, and (c) aligned resources. The results led to a semester-long professional development project pairing a quality improvement process popular in other fields with the existing professional learning community structure to address the problem. This project built on the implementation progress made through working collaboratively to meet the training needs of the teachers; the project also included mechanisms for monitoring teachers' progress in implementing the standards. The project study provides insight and specific steps for teachers and leaders working to implement the standards. Students will be the ultimate beneficiaries of this project study through improvements in their teachers' instructional practice.

The main goal of this diploma thesis is analysed of the process management and its principles in the selected company. The theoretical part is divided into few chapters where basic parts like the process, process management, monitoring, busines process improvement and others are described. The practical part includes study of process control implementation in particular company. During the analysis process management are applied analysis, observations and interviews with employees and with leadership.

The theoretical part will be focused on presenting information within the process management. Some of the pieces of this theoretical information will be were slightly modified by internal Continental procedures and applied in the practical part of the thesis in order to redesign current purchasing process of non production material. The contents of the practical part of this thesis are the analysis of the current purchasing process of non-production material in the plant of Continental. The intention is to identify the waste and obstacles in the process. The main target is to improve the process in consideration of efficiency, lead time reduction and, if applicable, cost savings. Once the waste in the process is identified, the 100% value added ideal state is going to be developed, under consideration of implementing the improvements, which have been identified in the current state. Based on the differences between the current state and the ideal state of the process, the future state is going to be mapped.