Made available in DSpace on 2014-12-17T14:53:21Z (GMT). No. of bitstreams: 1 IsabelaXBB_DISSERT.pdf: 7772080 bytes, checksum: d44de58104ad0eb517d8a5dc7ad758b1 (MD5) Previous issue date: 2014-05-20 / This paper presents the validation of the Performance Indicator System for Projects under Construction - SIDECC. The goal was to develop a system of performance indicators from the macroergon?mica approach, considering criteria of usefulness, practicality and applicability and the concept of continuous improvement in the construction industry. The validation process SIDECC consisted of three distinct models. Modeling I corresponded to the theoretical development and validation of a system of indicators. Modeling II concerns the development and validation of multi- indicator system. For this modeling, we used the Mother of Use and Importance and Multivariate Analysis. Modeling III corresponded to the validation situated, which consisted of a case study of a work of construction of buildings, which were applied and analyzed the results of modeling II. This work resulted in the development of an applied and tested for the construction of an integrated system of performance indicators methodology, involving aspects of production, quality, environmental, health and safety. It is inferred that the SIDECC can be applied, in full or in part, the construction companies as a whole, as well as in other economic sectors / Esta disserta??o apresenta o processo de valida??o do Sistema de Indicadores de Desempenho para Empreendimentos em Constru??o civil SIDECC. O objetivo deste trabalho foi desenvolver um sistema de indicadores de desempenho, a partir da abordagem macroergon?mica, considerando crit?rios de utilidade, praticabilidade e aplicabilidade e o conceito de melhoria cont?nua na ind?stria da constru??o civil. O processo de valida??o do SIDECC consistiu de tr?s modelagens distintas. A Modelagem I correspondeu ao desenvolvimento e valida??o te?rica de um sistema de indicadores. A Modelagem II diz respeito ao desenvolvimento e valida??o multiprofissional do sistema de indicadores. Para esta modelagem, utilizou-se a Matriz de Utiliza??o e Import?ncia e a An?lise Multivariada. A Modelagem III correspondeu ? valida??o situada, que consistiu de um estudo de caso em uma obra da constru??o de edif?cios, onde foram aplicados e analisados os resultados da Modelagem II. Este trabalho teve como resultado o desenvolvimento de uma metodologia aplicada e testada para a constru??o de um sistema integrado de indicadores de desempenho, envolvendo os aspectos de produ??o, qualidade, sustentabilidade ambiental, sa?de e seguran?a do trabalho. Infere-se que o SIDECC pode ser aplicado, integralmente ou parcialmente, nas empresas de constru??o civil como um todo, bem como nas empresas de outros setores econ?micos

Cette recherche est organisée à partir des réflexions sur la gestion des héritages urbanistique des villes et sur les processus d´apprentissage collectif des lieux, associés à la préservation cognitive et à l´accroissement de durabilité urbaine. Ces réflexions sont transposées et appliquées au processus de préservation des secteurs urbains sauvegardés au Brésil. Ces processus traitent de problèmes superposés, caractérisés par un contrôle institutionnel « figé » et « muséal », par un réinvestissement économique, touristique et culturel ponctuel et dépendant de l´État et par une incapacité de réduire la précarité sociale et la perte graduel du patrimoine bâti. Ces problèmes ne sont pas clairement reconnus par les gestionnaires et encore moins par la société. Une des causes est la non application de la dimension évaluative proposée par les plans de préservation, selon l´orientation de l´IPHAN (Institut du Patrimoine Historique, Artistique National) et le manque d´outils d´aide à la décision adaptés aux secteurs sauvegardés. De ce fait, une méthode de suivi des effets sur le patrimoine architectural produits par le processus de préservation de secteurs urbains sauvegardés a été élaborée. La méthode, appelée SEPPS, est structurée autour de l´articulation entre objectifs de suivi et critères d´observation. Ces derniers sont organisés selon quatre niveaux d´analyse et chacun d'eux est renseigné par trois types d´indicateurs : situation générale, atout et frein. Un test d´application a été réalisé avec la méthode sur le secteur de sauvegarde fédérale de la ville de São Luís. Ce test a montré que la méthode est adaptée au secteur avec leurs repères historiques et géographiques, qu'elle est opérationnelle du point de vue de l´articulation entre les données produites et le calcul des indicateurs et que ses critères sont valides au travers de l´évaluations des acteurs locaux. Les résultats obtenus ont montré que les outils de synthèse permettent une appropriation globale de l´état du processus, en identifiant les critères que présentent les meilleurs niveaux d´atout ou les freins les plus élevés. En outre, la méthode s´est avérée transposables à d'autres sites et facilement adaptable à un système d´informations géographiques / This research is organized based on some reflections about the management of cities' urban heritages and about the collective cognitive understanding of places. Those questions were associated with the cognitive preservation and with the increase in urban sustainability. Those reflections are transposed and applied to the process of preservation of urban classified sectors in Brazil which deal with overlapping problems. Processes that are characterized by a rigid and museum-like institutional control, and by touristic and cultural economic reinvestments that are themselves isolated and depend on the state. They are also characterized by their inability to reduce the conditions of social precariousness and the gradual loss of the built heritage. Those problems are not clearly recognized by the urban managers and much less by society as a whole. One of the reasons for that is there is no application of the evaluative dimension proposed for the preservation plans according to th e IPHAN (Institute of the historic and artistic national heritage). Another reason is the lack of auxiliary tools that could help the decision making process adapted to the urban classified sectors. Facing these facts, a method was created, in order to monitor the effects of the preservation process of the classified urban sectors on the architectural heritage. This method is called MEPPS. It is organized based on the articulation between monitoring goals and observation criteria. The criteria are organized according to four different levels of analysis. Each one of them is given by three indicators: the one of the general situation; the one of opportunity and the one of constraints. A trial was done with this method in the federal classified area in São Luis. This test showed that the method can be applied to this sector, for it is adequate to the historic and geographic references that value the site. This method is also operational as it allows an easy articulation betwee n the data produced by the monitoring process and the definition of preservation policy. Moreover, its criteria were validated by the local actors. The results show that synthesis tools allow a global comprehension of the process's condition, indicating the criteria that present the best levels of opportunity or the increase in constraints. Moreover, the method showed itself applicable in others sites, as well as easily adaptable to a system of geographic information

Depuis le début des années 1990, le Brésil est un laboratoire à ciel ouvert du développement durable. Il essaye, seul ou avec différents partenaires de mettre en place des politiques territoriales soucieuses de traiter conjointement les questions sociales, environnementales et économiques. Parmi la multitude d’expérimentations [zonages à plusieurs échelles, corridors écologiques, aires de préservation intégrée…], les projets locaux de développement durable ont bénéficié d’une attention particulière car, mis bouts à bouts, ils étaient susceptibles de modifier le visage de l’Amazonie. En influant sur les comportements individuels et en proposant des modèles de développement socioéconomiques adaptés aux populations locales, ces projets espéraient rattraper les retards accusés par cette région tout en évitant des pressions supplémentaires sur ses écosystèmes. Cette thèse se propose d’évaluer les changements territoriaux inhérents à l’implantation de ces différents programmes de développement durable par l’entremise d’un système d’indicateurs : IDURAMAZ. Celui-ci a été appliqué dans huit localités afin de mesurer les progrès enregistrés au niveau de : [i] la qualité de vie, [ii] la protection de l’environnement, [iii] l’articulation entre les besoins du présent et les perspectives futures, [iv] l’organisation sociale. Les principes méthodologiques et idéels ayant guidé la création de ce système composé de 44 sous-indicateurs sont abondamment détaillés tout au long de la réflexion. En plus des résultats obtenus dans chacun des huit terrains, sont présentés quelques éléments de réflexion sur la manière de rendre IDURAMAZ plus performant. / Since the early 1990’s, Brazil has become an open-air laboratory of sustainable development. It has engaged in implementing, in solo attempts or through international cooperation, to implement territorial polices that jointly integrate social, environmental and economical questions. Among the high number of experiments carried out [such as different scales zonings, ecological corridors, areas of integrated preservation,…], the local projects of sustainable development have received particular interest because they are supposed to change the face of the Amazon if taken together as a sum of integrated initiatives. By having an influence on the individual behaviour and by offering appropriate models of socio-economic development to the local populations, those projects hoped to catch up the deficits of the region’s development, at the same time avoiding higher pressures on its ecosystems. This thesis aims to evaluate the territorial changes linked to the execution of these different programs of sustainable development through an indicators system : IDURAMAZ. The latter was tested in eight communities in order to measure the progresses accomplished in : [i] quality of life ; [ii] environmental protection ; [iii] link between the present needs and the future perspectives ; [iv] social organisation. The methodological and conceptual principles that have guided the creation of this system that contains 44 sub-indicators are detailed in the discussion. On top of the results obtained in each of the eight communities, some elements are presented on the discussion on how to render IDURAMAZ more efficient in the future.

Il ne passe pas une semaine sans que l'on entende les termes « crise », « catastrophe » ou « désastre ». Ces notions font donc maintenant partie de notre quotidien, mais connaît- n vraiment leur signification. Sait-on réagir face à ces situations, et surtout comment peut- n être sûrs de les résoudre de la façon la plus performante possible ? Ces interrogations sont le point de départ de ce travail. En effet, nos recherches ont consisté à mettre en œuvre une méthode pour aider les acteurs d'une crise à mieux contrôler la réponse à apporter pour la résoudre. Lors de la survenu d'une crise, quelle qu'elle soit, le système est déstabilisé, il faut donc réagir vite afin de revenir à une situation stable. Or, actuellement les décideurs ne disposent pas de suffisamment d'éléments (1) pour prendre des décisions sereinement et (2) pour suivre l'impact de leur décision. C'est pour pallier ce manque que nous avons développé une méthode d'évaluation de performance qui permet aux décideurs de suivre et d'évaluer, selon les critères qu'ils ont définis, de façon précise le déroulement de la réponse à la crise. Ainsi les décideurs peuvent réagir, c'est-à-dire prendre une décision a posteriori, lorsqu'ils découvrent un problème dans la réponse et également anticiper, c'est-à-dire, prendre une décision a priori avant même que le problème ait lieu, en se fondant sur des prévisions renseignant sur l'état futur de la crise. Ces travaux ont un intérêt d'un point de vue académique étant donné qu'ils se positionnent sur une problématique en plein essor dans la recherche et d'un point de vue opérationnel car la méthode mise en oeuvre répond à un réel besoin émis par des acteurs de la réponse aux crises. De plus, comme le montre le dernier chapitre, nos travaux sont déjà applicables. Ce sujet est donc utile à tous, puisque chacun peut être victime d'une crise et en particulier aux acteurs de la gestion de crise qui y sont confrontés quotidiennement. / During a crisis, the main goal for decision-makers consists in restoring a stabilized nominal mode. The stakeholders face considerable pressure and drastic constraints in response time and coordination. This study proposes a method to support these stakeholders in making responsive and accurate decisions while carrying out a performance evaluation of the activities run during the crisis response process. This method is composed of four steps: (1) characterization of the crisis response system, (2) selection of system components to evaluate in priority, (3) determination of performance dimensions to consider and (4) creation of indicators. Currently, performance evaluation is only used subsequent to a crisis, due to difficulties in gathering and aggregating information into trustable performance indicators. This paper proposes a method to obtain a relevant and dynamic decision-support system. Decision-makers will use it to resolve the crisis based on performance evaluation, in addition to the essential experience they undergo. A case study of crisis management within the French Red Cross non-governmental organization is developed, through a web-based prototype, in order to explain how performance indicators can both support crisis response management and also improve the collaboration of stakeholders.

A presente pesquisa teve como objetivo principal investigar e elaborar instrumentos e procedimentos para a proposição do Sistema de Indicadores de Sustentabilidade do Desenvolvimento do Turismo (SISDTur), utilizando-se abordagem participativa e envolvendo a comunidade local do município de Bueno Brandão-MG, localizado na região da bacia hidrográfica de montante do rio Mogi-Guaçu, no sul do estado de Minas Gerais, Brasil. As preocupações com os problemas e desafios socioeconômicos e ambientais, relacionados ao uso dos recursos hídricos e à estrita dependência econômica da produção agropecuária nesta região remetem à necessidade e proposição de oportunidades de desenvolvimento local, visando propiciar melhores condições de vida aos moradores locais. A inserção do turismo, no contexto de novas perspectivas de desenvolvimento, torna-se alternativa socioeconômica emergente, exigindo a elaboração e aplicação de procedimentos, instrumentos e indicadores que verifiquem e avaliem a efetivação das condições de sustentabilidade (ambiental, social, econômica, cultural e institucional) do desenvolvimento do turismo. Assim, o processo de desenvolvimento da pesquisa envolveu: a contextualização do desenvolvimento sustentável e da sustentabilidade aplicada ao turismo; a análise das condições atuais do desenvolvimento turístico na região; a elaboração e a aplicação do programa de sensibilização turística; a abordagem conceitual e tipológica de indicadores, assim como as iniciativas, os sistemas e os modelos de indicadores do turismo sustentável, levantados e obtidos a partir de estudos de casos; o processo de seleção e definição de indicadores de sustentabilidade, por meio da abordagem participativa da sociedade local de Bueno Brandão, levando em consideração visões de outros grupos envolvidos na pesquisa (turismólogos e graduandos de Engenharia Ambiental); e a elaboração e proposição do Sistema de Indicadores de Sustentabilidade do Desenvolvimento do Turismo (SISDTur), configurando-o como um instrumento metodológico prático, útil e exequível para subsidiar o processo de desenvolvimento, gestão e monitoramento do turismo na região, consonante com os princípios de sustentabilidade. E por fim, são apresentados os legados metodológicos, relatando algumas recomendações e sugestões identificadas e adquiridas pelas experiências vivenciadas no decorrer da pesquisa. / The main objectives of this study were to assess and to create instruments and procedures in order to propose a System of Sustainability Indicators for Tourism Development (SISDTur), by following a participatory approach and involving the community of Bueno Brandão-MG located in the region of upstream basin of the Mogi-Guaçu river, in southern Minas Gerais state, Brasil. The concern for the socioeconomic and environmental problems and challenges related to the use of water resources and the strong economic dependence on agriculture and animal farming have led to the needs analysis and planning of opportunities for local development in order to provide better living conditions for that population. As a new perspective for development, the introduction of tourism becomes an emerging socioeconomic option, which demands the creation and application of procedures, instruments and indicators to verify and evaluate the effectiveness of sustainability conditions (environmental, social, economic, cultural and institutional) of tourism development. Thus, the research process involved: the contextualization of sustainable development and of sustainability applied to tourism; the analysis of the current status of tourism development in the area; the creation and application of the tourism sensitization program; the conceptual and typological approach to indicators, as well as the initiatives, the systems and the models concerning indicators of sustainable tourism, which were identified following the analysis of case studies; the process of selecting and defining sustainability indicators, which resulted from a participatory approach involving the local community of Bueno Brandão and took into consideration the opinions of other groups of individuals involved in the research (tourism professionals and undergraduates in Environmental Engineering); and the creation and proposition of the System of Sustainability Indicators for Tourism Development (SISDTur), which characterized it as a practical methodological instrument that was both useful and feasible to support the development, management and monitoring of tourism in the region, in compliance with sound principles of sustainability. Finally, the methodological contributions are discussed, and recommendations and suggestions are made, all of which originate from the experience accrued throughout the implementation of the study.

A presente pesquisa teve como objetivo principal investigar e elaborar instrumentos e procedimentos para a proposição do Sistema de Indicadores de Sustentabilidade do Desenvolvimento do Turismo (SISDTur), utilizando-se abordagem participativa e envolvendo a comunidade local do município de Bueno Brandão-MG, localizado na região da bacia hidrográfica de montante do rio Mogi-Guaçu, no sul do estado de Minas Gerais, Brasil. As preocupações com os problemas e desafios socioeconômicos e ambientais, relacionados ao uso dos recursos hídricos e à estrita dependência econômica da produção agropecuária nesta região remetem à necessidade e proposição de oportunidades de desenvolvimento local, visando propiciar melhores condições de vida aos moradores locais. A inserção do turismo, no contexto de novas perspectivas de desenvolvimento, torna-se alternativa socioeconômica emergente, exigindo a elaboração e aplicação de procedimentos, instrumentos e indicadores que verifiquem e avaliem a efetivação das condições de sustentabilidade (ambiental, social, econômica, cultural e institucional) do desenvolvimento do turismo. Assim, o processo de desenvolvimento da pesquisa envolveu: a contextualização do desenvolvimento sustentável e da sustentabilidade aplicada ao turismo; a análise das condições atuais do desenvolvimento turístico na região; a elaboração e a aplicação do programa de sensibilização turística; a abordagem conceitual e tipológica de indicadores, assim como as iniciativas, os sistemas e os modelos de indicadores do turismo sustentável, levantados e obtidos a partir de estudos de casos; o processo de seleção e definição de indicadores de sustentabilidade, por meio da abordagem participativa da sociedade local de Bueno Brandão, levando em consideração visões de outros grupos envolvidos na pesquisa (turismólogos e graduandos de Engenharia Ambiental); e a elaboração e proposição do Sistema de Indicadores de Sustentabilidade do Desenvolvimento do Turismo (SISDTur), configurando-o como um instrumento metodológico prático, útil e exequível para subsidiar o processo de desenvolvimento, gestão e monitoramento do turismo na região, consonante com os princípios de sustentabilidade. E por fim, são apresentados os legados metodológicos, relatando algumas recomendações e sugestões identificadas e adquiridas pelas experiências vivenciadas no decorrer da pesquisa. / The main objectives of this study were to assess and to create instruments and procedures in order to propose a System of Sustainability Indicators for Tourism Development (SISDTur), by following a participatory approach and involving the community of Bueno Brandão-MG located in the region of upstream basin of the Mogi-Guaçu river, in southern Minas Gerais state, Brasil. The concern for the socioeconomic and environmental problems and challenges related to the use of water resources and the strong economic dependence on agriculture and animal farming have led to the needs analysis and planning of opportunities for local development in order to provide better living conditions for that population. As a new perspective for development, the introduction of tourism becomes an emerging socioeconomic option, which demands the creation and application of procedures, instruments and indicators to verify and evaluate the effectiveness of sustainability conditions (environmental, social, economic, cultural and institutional) of tourism development. Thus, the research process involved: the contextualization of sustainable development and of sustainability applied to tourism; the analysis of the current status of tourism development in the area; the creation and application of the tourism sensitization program; the conceptual and typological approach to indicators, as well as the initiatives, the systems and the models concerning indicators of sustainable tourism, which were identified following the analysis of case studies; the process of selecting and defining sustainability indicators, which resulted from a participatory approach involving the local community of Bueno Brandão and took into consideration the opinions of other groups of individuals involved in the research (tourism professionals and undergraduates in Environmental Engineering); and the creation and proposition of the System of Sustainability Indicators for Tourism Development (SISDTur), which characterized it as a practical methodological instrument that was both useful and feasible to support the development, management and monitoring of tourism in the region, in compliance with sound principles of sustainability. Finally, the methodological contributions are discussed, and recommendations and suggestions are made, all of which originate from the experience accrued throughout the implementation of the study.

本研究以城鄉差異觀點，評估台灣鄉村型社區心理衛生中心之服務需求，具體目的有(1)分析台灣縣市及雲林縣鄉鎮與心理衛生有關之各項社會指標，以驗證社區心理衛生相關問題的城鄉差異性；(2)瞭解雲林縣及其鄉鎮關鍵訊息提供者對高度農業地區各項社區心理衛生問題嚴重程度、問題型式、地理分佈與相關在地服務資源之看法；(3)瞭解雲林縣高度農業人口鄉鎮社區居民對其村落各項相關心理衛生問題嚴重程度、問題型式、社區壓力源、因應方式與求助情形之看法；(4)由社區居民調查結果，抽取鄉村心理衛生相關問題之共同因素，並歸納諸項調查研究與指標分析結果，初步擬定出一「台灣鄉村心理衛生指標系統目錄」。 研究方法採用多方法評估策略。社會指標分析方面，共計分析台灣地區23個縣市24項及雲林縣20個鄉鎮市16項心理衛生相關問題，以比較不同農業人口分群其發生率或盛行率之差異。關鍵訊息提供者調查方面，使用自編問卷分別調查雲林縣30位與二崙與水林兩鄉69位政府單位、民間機構或專業個人等。社區居民調查方面，二崙與水林兩鄉共發出2049份問卷，回收1074份(52.4%)，有效問卷為967份(41村、97.6%)。統計方法有描述統計、集群分析、t考驗、單因子變異數分析、皮爾森積差相關分析、因素分析等。 研究主要發現如下：(1)高度農業人口地區之老年、低教育程度、喪偶、外籍配偶、身心障礙、意外事故死亡、醫事人員平均服務人口數等比例明顯較高，離婚、全般刑案、竊盜、強盜搶奪、暴力犯罪、強制性交等比例則較低。(2)台灣縣市心理衛生相關嚴重問題社會指標之地理分佈概況不明顯，但雲林縣心理衛生相關嚴重問題比例則以高度農業人口的二崙與麥寮兩鄉明顯較高。(3)雲林縣與二崙、水林兩鄉關鍵訊息提供者皆認為人口外移與老化、老人問題(獨居、貧窮、安養等)、電話詐騙等問題比例較高。雲林縣關鍵訊息提供者主觀覺得口湖、台西與四湖為最亟需心理衛生服務的農業鄉鎮。二崙鄉關鍵訊息提供者主觀覺得大庄、楊賢與港後為該鄉最亟需心理衛生服務的村落。水林鄉關鍵訊息提供者主觀覺得水北、塭底與大山為該鄉最亟需心理衛生服務的村落。(4)二崙與水林兩鄉社區居民認為電話詐騙、人口外移、農產經營影響、人口老化、家庭經濟壓力等問題比例較高，青少女母親(含未婚懷孕)、家庭人數眾多、親友與鄰居死亡頻傳、自殺、性侵害、精神疾病、家庭暴力、家庭虐待等比例較低。(5)二崙與水林兩鄉居民認為「社區孤立與無望感」來自人口老化、多孤獨貧窮老人、人口外流嚴重、生活無聊、缺乏休閒娛樂等因素較多，「犯罪被害擔憂與恐懼」來自竊盜、詐騙、嗑藥吸毒等問題較多，「社區憂鬱現象」來自個人與家庭經濟壓力、失業、農業損害或收益等因素較多。(6)二崙與水林兩鄉居民認為其感受社會壓力源以治安惡化為主，農業壓力源以農產收益與自然災害為主，社區壓力源以治安不佳、衛生環境不良、缺乏休閒娛樂等較多，學校壓力源以城鄉差距大、教育與學習資源不足、課業或升學壓力、教育政策多變等較多，家庭壓力源以經濟收入與子女教養為主，個人壓力源以經濟收入、身體健康、工作壓力等較多。(7)二崙與水林兩鄉居民指出習慣(或主要)抒解或因應壓力方法，以「找人聊天」居首，只有6.5%曾求助於親友之外的專業人員。(8)雲林縣現有7個單位或機構(衛生局─社區心理衛生中心與長期照護管理示範中心、社會局─各課、家庭教育中心、台大醫院雲林分院精神科、雲林區心理衛生諮詢服務中心與生命線協會)共提供37個鄉村心理衛生相關服務項目。 本研究由社區居民調查結果，共抽取出七個因素構面並分別命名為「一般社區心理衛生問題」、「農業社區心理衛生問題」、「環境污染」、「經濟壓力」、「居住生活風險」、「犯罪」與「家庭婚姻特性」，並歸納諸項調查研究與指標分析結果，初步擬定出一「台灣鄉村心理衛生指標系統目錄」(5大指標向度，14個指標項目)。 文末，研究者並根據研究結果與國內外相關文獻，分別提出鄉村居民心理健康政策、鄉村心理衛生指標系統、農業危機服務、老人心理衛生、社區孤立與無望感、犯罪被害恐懼、環境污染心理影響、鄉村性別與族群心理議題、鄉村學校之預防功能、鄉村心理衛生服務模式等10項建議。 / The purposes of this thesis were: (1) to analyze the differences of some social indicators related to mental health of Taiwan (23 cities/counties) and Yunlin county (20 townships). (2) to understand the opinions of the key informants about community mental health problems. (3) to survey community residents of agricultural areas about the subjective perceptions of their mental health. (4) to set up a summative index of Taiwan Rural Mental Health indicators System. This research used a multi-method strategy. Data collected in the spring of 2005 included 24 social indicators of 23 cities/counties in Taiwan, and 16 social indicators of 20 cities/township in Yunlin, and questionnaires of 99 key informants and 967 community members of Erh-lun and Shui-lin Township of Yunlin County. Major findings of this study were as follows: (1)Significant differences were found in the social indicators about the numbers of older population, the lower educational status, the widowed, the foreign spouse, and the disabled, the accidental injury-related deaths in agricultural counties. In contrast, urbanized areas had higher rates of the divorced, all criminal case, larceny, robbery and forceful taking, violent crime, rape, and the average number of people serviced by per medical personnel . (2)The geographic analysis in terms of the mental health status and service needs of residents revealed no significant differences among 23 cities/counties, but significant differences among 20 cities/township (Yunlin County), Erh-lun and Mailiao had much more problems. (3)Yunlin County’s key informants indicated that the areas of Kou-hu, Tai-si and Sih-hu have high needs for mental health services. Erh-lun’s key informants indicated that 3 villages have high needs for mental health services. Shui-lin’s key informants indicated that 3 villages have high needs for mental health services. (4)Most respondents of resident sample ranked the following mental health problems as serious: fraudulent telephone calls, out-migrant, farm crisis, being elderly, and family economic hardship. (5)Most respondents of resident sample employed “chatting with others” as stress-relieving or coping method. Besides “family and friends”, only about 6.5% of respondents reported that they sought help from mental health professionals or specialists. (6)To set up the initial rural mental health indicator systems of Taiwan: a summative index consists of 14 items and is divided into five dimensions The recommendations for rural mental health policies, indicator systems, program strategies and rural mental health service delivery issues were also suggested.