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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
281

eLearning adoption in Eastern and Southern African higher education institutions

Njenga, James Kariuki January 2011 (has links)
<p>This research was undertaken to propose a model for eLearning adoption in Higher Education in Africa and to identify and empirically test measures to assess the model. The model identified eLearning, individual and organisational factors affecting eLearning adoption in higher education. eLearning factors were deemed to be aligned with the individual and organisational factors and therefore, the measurement of individual and organisational factors of eLearning adoption is essential in determining the current state, and future development that could enhance eLearning adoption in higher education. This study is a first attempt in Africa to define and present a conceptualization of an eLearning adoption framework. The framework is a combination of frameworks and models from various disciplines, including social psychology, information systems, anthropology, sociology, education, communication, marketing, management, geography, economics and cognitive psychology. These frameworks for eLearning adoption in Higher Education are synergised and contextualised in the study.</p>
282

Digital literacy: ICT integration in Grade 10 English first additional language teaching

Shandu, Nonhlanhla January 2011 (has links)
<p><span lang="EN-US" style="font-size:12.0pt / line-height:150% / font-family:&quot / Times New Roman&quot / ,&quot / serif&quot / ">The use of Information and Communication Technology (ICT) both in the General Education and Training (GET) and Further Education and Training (FET) bands is viewed as an innovative tool in enhancing a learner-centered approach to teaching and learning.&nbsp / As a result, a number of schools in rural and urban environments in South Africa have been provided with computers and other digital resources to facilitate teaching and learning. This study investigated the use of ICT in the teaching and learning of English First Additional Language (FAL) at Grade 10 level. It set out to discover digital resources and literacies to which teachers and learners were exposed in the English (FAL) classroom, and how these resources were used to enhance learners&rsquo / reading and writing skills. Following a qualitative research design, this study made use of classroom observations and interviews to collect data from teachers and Grade 10 learners. The collected evidence was from a single school which uses Khanya Project ICT materials.&nbsp / The school is located in one of the disadvantaged black townships in Cape Town. The study made use of Second Language Acquisition (SLA) theory and the constructivist theoretical framework to make sense of classroom interaction and the extent to which ICT and other teaching strategies were used to facilitate acquisition of English language skills, particularly reading and writing. The findings of the study show that there are a number of factors influencing ICT integration in Grade 10 English (FAL).&nbsp / These factors include teachers&rsquo / and learners&rsquo / limited access to ICT and digital literacy.&nbsp / Other factors relate to pedagogy and support in the use of ICT in teaching and learning.&nbsp / All the identified factors indicate that there are a number of barriers to ICT integration in English teaching and learning.&nbsp / The study concludes that ICT use has great potential in providing creativity and innovativeness to facilitate language teaching and learning. Given the lack of adequate ICT resources and under-utilization of ICT resources in disadvantaged schools, there is a need to improve teacher and learner access to ICT, especially in disadvantaged schools.&nbsp / This could be done through monitored support and adequate teacher training and active involvement of higher education institutions through teacher training programmes which should prioritize ICT integration in their curricula.&nbsp / <br type="_moz" /> </span></p>
283

L’incidence de l’utilisation de l’ordinateur à des fins personnelles sur la motivation et l’engagement scolaire

Roy, Normand 04 1900 (has links)
Le but du présent projet de thèse est d’étudier le lien entre les habitudes à l’endroit des technologies de l’information et de la communication (TIC) et la motivation à apprendre. Bien que l’utilisation de l’ordinateur en contexte scolaire ait été étudiée en profondeur au cours des dernières années, la majorité des études présentent la même perspective : elles examinent l’effet de l’utilisation des technologies à l’école sur le rendement et la motivation scolaire des élèves. Cependant, on connaît mal l’effet de l’utilisation des technologies à des fins personnelles sur le vécu scolaire. Il apparait que les élèves n’ont pas tous les mêmes opportunités en ce qui a trait à l’utilisation des TIC et n’acquièrent donc pas tous les mêmes compétences dans ce domaine. Quelques recherches se sont intéressées aux effets de l’ordinateur (sa présence et son utilisation à la maison) sur le rendement à l’école. Bien qu’en majorité, les auteurs s’entendent sur les bénéfices que pourrait générer l’ordinateur, ils restent prudents sur les rapports de cause à effet (Beltran, Das et Fairlie, 2008; OCDE, 2006). Nous avons voulu aborder la question différemment : déterminer les possibles liens entre les habitudes d’utilisation de l’ordinateur à des fins personnelles et la motivation à apprendre à l’école. À cet égard, la motivation pour les sciences a été retenue puisque cette matière scolaire fait souvent appel à des compétences associées à l’utilisation des TIC. Pour répondre à nos objectifs, 331 élèves du cours ordinaire de sciences et technologie au premier cycle du secondaire ont remplis un questionnaire autorapporté, composé de sept échelles motivationnelles et d’un questionnaire lié à l’utilisation des TIC. Nous avons d’abord dégagé des profils d’utilisateurs à partir des différentes utilisations de l’ordinateur. Ensuite, nous avons examiné ces profils en lien avec leurs caractéristiques motivationnelles (le sentiment de compétence, l’anxiété, l’intérêt et les buts d’accomplissement) et l’engagement pour le cours de sciences. Finalement, nous avons déterminé la valeur prédictive de l’utilisation de l’ordinateur sur les variables motivationnelles retenues. Nos résultats montrent que l’utilisation personnelle des TIC ne se fait pas nécessairement au détriment de l’école. Nous avons trouvé que les élèves qui utilisent davantage les TIC dans leurs temps libres, et ce, avec des utilisations diversifiées, ont des caractéristiques motivationnelles plus positives. Toutefois, nous constatons que le type d’usage est lié à un effet médiateur positif ou négatif sur la motivation à apprendre. Les élèves qui limitent leurs utilisations de l’ordinateur à la communication et aux jeux ont des caractéristiques motivationnelles plus négatives que ceux avec des utilisations variées. Les usages centrés sur la communication semblent être ceux qui sont le plus susceptibles d’être liés négativement à la motivation à apprendre alors que ceux orientés vers les usages à caractère intellectuel s’avèrent plus positifs. Les résultats suggèrent que la clé ne réside pas dans le temps d'utilisation mais plutôt dans l'utilisation judicieuse de ce temps. En favorisant des usages à caractère intellectuel, tout en laissant des temps libres aux jeunes, nous augmentons leurs chances de développer de bonnes habitudes technologiques qui seront essentielles dans la société de demain. / This thesis’ subject was to study the relationship between the personal uses of computers and motivational attitudes in science. Even though computer uses in educational context have been extensively studied in recent years, the bulk of the research was focused on describing the impact of computer activities and utilizations at school on achievement and motivation in different subject matter. However, little is known about the impact of personal uses of computer on school experience. Moreover, despite an increase of households with computers, not every child has the same opportunity to use them. These children do not develop their computer literacy outside school, and this phenomenon could have an effect on academic related tasks. Some studies have focused on the effect of computers (their presence and use) on academic performance. Although they are unanimous about the positive impact of computers, researchers remain cautious in their conclusions (Beltran et al., 2008; OCDE, 2006). They stress that a direct cause to effect relation is not easy to establish. Moreover, those studies mainly examined school achievement. We wanted to address the issue differently: to determine the relation between personal computer uses and motivation at school. For this purpose, motivation in sciences was chosen. This subject matter often requires skills associated with ICT and computers. To do so, 331 students from public high schools in the Montreal area, in the regular sciences classes in 7th and 8th grade were selected. They completed a questionnaire composed of 7 motivational scales and several ICT usages questions. To meet our objectives, we established ICT profiles, based on personal uses of computer. With those profiles, we examined differences within motivational characteristics (competence beliefs, anxiety, interest and achievement goals) and commitment for the sciences courses. Our results show that time spent on personal computer use does not necessarily have a negative impact on school. We found that students who frequently use computers in their spare time, with a variety of usage, have more positive motivational characteristics. However, by delving deeper in our results, we found that the type of uses could be linked to positive or negative inducing effects on the motivation to learn. Indeed, students who use computers mostly for communication and playing games have less motivation that student with more various usages. Moreover, communication uses seem to be the most problematic type of usage while uses with intellectual nature have a more positive effect. Our study found that having a computer at home is not a synonym of frequent usage by young people. Our results suggest that the key to motivational success is the use made of the time spent in front of the computer not only the time spent. By encouraging uses of intellectual nature, we increase chances of developing positive technological habits that will be essential in tomorrow’s society.
284

Pedagogų IKT kompetencija ir jos raiška profesinėje veikloje / Teachers' ICT competence and it's identification in teacher professional activities

Česonytė, Jurgita 30 May 2012 (has links)
Tyrimo problema: Lietuvoje nepakankamai ištirta kokių žinių ir gebėjimų pedagogai turi turėti siekiant taikyti IKT ugdymo procese: parengiant savarankiškai besimokantį ugdytinį, gebantį tirti atvirus švietimo išteklius, vertinti jų patikimumą, taikyti IKT formalaus ugdymo procese. IKT kompetencija pedagogo profesinėje veikloje nėra apibrėžta, o pedagogo profesijos kompetencijos apraše pateiktas IKT kompetencijų apibrėžimas neatitinka šiuolaikinių IKT kompetencijų tarptautinių aprašų bei pedagogo veiklai keliamų reikalavimų švietimo reformos kontekste. Tyrimo objektas – pedagogų IKT kompetencija. Tyrimo tikslas – nustatyti pedagogų IKT kompetencijos sandarą ir jos raišką profesinėje veikloje. Tyrimo uždaviniai: 1. Aptarti pedagogo profesines kompetencijas Mokytojo profesijos kompetencijos aprašo kontekste. 2. Apibrėžti pedagogo IKT kompetenciją. 3. Apžvelgti Lietuvoje atliktus IKT kompetencijos raiškos tyrimus pedagogo profesinėje veikloje. 4. Ištirti pedagogų IKT kompetencijos raišką profesinėje veikloje. Tyrimo metodai: mokslinės literatūros analizė, duomenų analizei naudota aprašomoji statistinė analizė (naudojant SPSS Statistics 19 programą). Duomenų rinkimui naudota internetinė apklausa ir struktūruotas interviu. Pagrindinės išvados: 1. Kompetencijos sąvokos vienaskaitos ir daugiskaitos formos panaudojimas „Mokytojo profesijos kompetencijos apraše“ (2007) yra painus ir nelogiškas – mokytojų profesinę kompetenciją sudaro aštuonios kompetencijos. 2. Pedagogo IKT... [toliau žr. visą tekstą] / Research issue: In Lithuania has not been sufficiently explored yet, which specific knowledge and skills the teacher should have in order to use ICT tools in the educational process under certain conditions: developing self-learners among children who are able to explore open educational resources, to value their validation, to apply and to use ICT in formal educational process. ICT application competencies are not described and ICT competence definition in teacher's professional competence schedule does not meet the definition of modern ICT competencies in the international schedule and the requirements of teachers' activities in context of education reform. Research subject – teachers' ICT competence. Research aim – to determine the contents of teacher ICT competence and it's identification in teacher professional activities. Research goals: 1. To discuss teacher ICT competencies in the context of teacher professional competence schedule in Lithuania. 2. To define teacher ICT competence. 3. To review ICT competence identification researches in teachers’ professional activities in Lithuania. 4. To explore teachers' ICT competence identification. Research methods – analysis of scientific literature, data analysis was performed using descriptive statistical analysis (using SPSS Statistics 19 program). Data collected using an online survey and structured interviews. The main conclusions: 1. The use of the singular and plural forms of ‘Competence’ term in “Teachers... [to full text]
285

Det digitala läsandet : Begrepp, processer och resultat / Digital reading : Concepts, Processes, and Results

Rasmusson, Maria January 2014 (has links)
The aim of this doctoral dissertation project has been to investigate and describe the reading comprehension of digital texts related to the reading of traditional texts by gender differences, computer-game playing, and socioeconomic background factors. The dissertation is based on four studies. In the first study, the results from a reading comprehension test delivered on screen is compared to a test delivered on paper and administered to 235 Swedish students 14-15 years of age. The students managed the test in the paper mode slightly better than that in the screen mode. The difference was particularly evident for boys. The second study used Swedish data from the PISA 2009 survey in an analysis conducted with a structural equation modelling technique. A digital reading factor nested within the overall reading was identified. A gender difference in favour of boys was found in this factor. This difference was perfectly mediated by the larger amount of time that the boys spent on computer-game playing. The third study, conducted on Swedish and Norwegian PISA data from 2009, focussed on equity aspects in reading comprehension and indicated that the unique aspects of digital reading were not influenced by cultural capital, neither on the student nor on the school level, in contrast to what was the case for traditional reading comprehension. The fourth study, using qualitative data, aimed at exploring the abilities and skills important for digital reading. The analysis resulted in five categories: traditional literacy, multimodal literacy, pathfinding, IT abilities, and information abilities. Drawing on a mixed-methods approach, the overall conclusion drawn from the results of the four studies was that reading comprehension of digital texts has unique aspects in addition to those required for reading comprehension of traditional texts. Three other important conclusions were pointed out as well. The first was that reading comprehension is influenced by the context of the texts; the second was that particular skills and abilities are required for digital reading; and the third was that there seems to be less of an influence of background factors on the performance of digital reading compared to traditional reading among Swedish (and Norwegian) youth. The results are discussed in relation to a Dual Level Theory formulated by Leu et al., as well as the validity issues with an outset in Bachman’s conversation analysis. The implications for schooling have been considered.
286

Piliečių nuomonės tyrimas e-įtraukties politikos kontekste / Citizens opinions research in e-inclusion policy context

Būraitė, Lina 23 June 2014 (has links)
Elektroninė atskirtis yra natūralus procesas, kuris atsiranda su naujomis galimybėmis. Ne visi žmonės turi vienodas galimybes naudotis IRT prieinama informacija ir paslaugomis. Dažnai labiausiai pažeidžiamos socialinės grupės (neįgalieji, pagyvenę žmonės, mažiau išsilavinę, emigrantai, imigrantai ir kt.) neturi tokių galimybių kaip kiti naudotis IRT bei jų teikiama nauda, ir tampa atskirti nuo informacinės visuomenės, o tai skatina šių grupių socialinę atskirtį bei didina diskriminaciją. Elektroninė įtrauktis – tai veikla, kurią vykdant siekiama sudaryti galimybes visiems pageidaujantiems žmonėms visapusiškai dalyvauti informacinėje visuomenėje, nepaisant asmeninių ar socialinių kliūčių. Vykdant el. įtraukties politiką siekiama socialinio teisingumo, užtikrinant lygybę žinių visuomenėje. El. įtrauktis yra vienas iš inicijuotos ES programos “i2010 – Europos informacinė visuomenė augimui ir užimtumui skatinti” prioritetų, norint pagerinti žmonių kasdieninio gyvenimo kokybę, kovai su diskriminacija, sukuriant naujas įsidarbinimo galimybes, naudojantis įvairia informacija bei paslaugomis. Norint vykdyti atskirtų socialinių grupių el. įtrauktį, pirmiausia reikia apibrėžti grupes žmonių, kurioms labiausiai gresia el. atskirtis, pažymint tokių grupių amžių, gyvenamąją vietą, lytį, kompiuterinį raštingumą, el. įgūdžius, bei nustatyti, kokiomis priemonėmis reiktų šią atskirtį sumažinti. Šio tiriamojo darbo tikslas – atlikti Lietuvos piliečių nuomonės dėl tolimesnės el. įtraukties... [toliau žr. visą tekstą] / E-inclusion is one of the main duty of society which aspires to be the Information Society. The essence of e-inclusion is an adaptation of all participants to new reality where everyone thanks to Information and Communication technologies (ICT) can take part in wider society. The main goal of this work: to define social groups of people, which are particularly threatened with exclusion in Lithuania and what course of action should be chosen to include them. To compare if European IT specialists and citizens have the same opinion for future e-inclusion policy at European level. It is going to achieve the main goal through the completion of the following tasks: · To point main e-inclusion problems and international targets to solve it ; · To see how these problems have been solved in Eastern Europe over 2007 year. · To make a survey in Lithuania which results would define social groups of people which are particularly threatened with exclusion and what course of action should be chosen to include them · To compare the results with similar surveys in Europe and Poland to see if European IT specialists have the same opinion as Lithuanian and Polish citizens for the future e-inclusion policy.
287

'n Analise van IKT-integrasie in hoërskole in die Potchefstroomdistrik / P.L. van Aswegen

Van Aswegen, Petrus Lafras January 2008 (has links)
Thesis (M.Ed.)--North-West University, Potchefstroom Campus, 2009.
288

The pedagogical use of ICTs for teaching and learning within grade eight mathematics in South African schools / V. Cassim

Cassim, Verona January 2010 (has links)
Information and communication technology (ICT) has become part of education as it has, in many cases, become the mode of choice of communication with people in all spheres of life. It provides teachers with the opportunity to access information from a vast array of resources that assists them in their teaching practices. Education in South Africa is constantly transforming to new requirements from the National Department of Education (NDoE). The fundamentals of Outcomes Based Education are lifelong learning and the development of 21st century skills that allow learners to use information for different contexts. ICT enables teachers and learners to access computer systems to develop skills, interact with their peers, colleagues, and the global society. Even though teachers know the value of ICT in teaching and learning, the pedagogical use of ICT in South African schools remains limited. In the SITES 2006, South African teachers acknowledged that they were enthusiastic to explore new ways to make teaching and learning more interesting, but that they encountered many barriers that hinder the pedagogical use of ICT for mathematics. This research has determined that the teachers’ ICT pedagogical knowledge contributed towards more effective teaching and learning practices of mathematics in South African schools. The study also describes how insufficient ICT pedagogical knowledge affected teachers’ confidence to explore ICT tools. This study followed a secondary data analysis (SDA) of the Second International Information Technology in Education Study of 2006 (SITES 2006) data from the 640 participating mathematics teachers in South Africa. The correlated data describes the technological pedagogical content knowledge (TPCK) of mathematics teachers while making use of ICT. Continuous professional teacher development is required to focus on the attainment of information technology pedagogical knowledge to further the use of ICT on the teaching of Mathematics. The study also indicates that South Africa lags far behind the other 22 countries that participated in SITES 2006. / Thesis (M.Ed.)--North-West University, Potchefstroom Campus, 2011.
289

Understanding the role of e-skills in the utilisation of electronic small business development support services

Katunga, Natasha January 2013 (has links)
<p>&nbsp / </p> <p>The Internet is now facilitating the provision of an increasing number of services. Thus, technology has become a more integrated part of people‟s daily routine. Some of these technologies include electronic communication, online banking, and shopping as well as electronic learning - to name but a few. However, for various reasons, such as limited formal education (which is a key promoter of reading and writing skills), access and skills, not everyone has an equal opportunity to benefit from the use of these technologies. The unequal distribution of opportunities of such nature is often broadly referred to as the <i><font size="3" face="Arial,Arial"><font size="3" face="Arial,Arial">digital divide</font></font><font size="3">. That is the gap between those who have access to Information and Communication Technology (ICT) and those who do not. One noted challenge that influences the use of ICT consists of socio-economic conditions, which together elicit high levels of poverty. An identified strategy for uplifting these areas was (and still is) entrepreneurship, notably small businesses. These small businesses however, generally have very short and mostly unsuccessful lives. As a result the government at all levels (national, provincial and local) has endeavoured to provide support to these businesses. Some of this support is provided through mediums, such as the Internet (here named &quot / electronic support&quot / ) to assist these small businesses. This support, which comes from government, is however, not being fully utilised by the intended beneficiaries. Thus, the small businesses are not benefiting from the support provided. Consequently, many are still experiencing a short and unsuccessful existence. This research thus analyses the small businesses in areas of the greater Cape Town, which are characterised by high levels of poverty and unemployment. <font size="3">Previous studies in these areas have reported the lack of ICT related skills, also known as electronic skills (e-skills), as one of the reasons for the low uptake of electronic support (e-support). This e-support is provided by various levels of government through selected agencies (service providers). In essence, this study is aimed at investigating the influence of e-skills in the access and use of the provided e-support by owners of small businesses. Considering that the lack of adequate e-skills has been identified as influencing the use of e-support, the study also aims to identify the e-skills needed to fully utilise the provided e-support. The approach to this investigation included a review of pertinent literature and devising a conceptual model. This model was then tested in the empirical setting of this study. This setting included: (i) Providers of e-support (various specialised government agencies) and (ii) the intended beneficiaries of this e-support, i.e. small businesses in the previously disadvantaged areas (PDAs) of the greater Cape Town. Through the use of case study methodology and face to face interviews, it was found that many small business owners were not able to appropriately use the provided e-support. This was due to their lack of e-skills, which resulted in their inability to use ICT. Additionally, some were unaware of the existence of the e-support or the service providers. During the review of pertinent literature done as part of the study, an e-skills framework was designed. The framework identified the e-skills considered necessary in order for small business owners to effectively utilise the provided e-support and other technologies. The e-skills framework suggested by this study could be used as a tool to assist: (i) The providers of e-support to understand the usage of their services and enable (ii) a more informed understanding of the need for appropriate e-skills among small business owners, in relation to their use of the provided e-support. Additionally, (iii) small business owners should be in a better position to recognise the benefits of using technology, especially the Internet. <font size="3">The contribution of this study is seen as twofold. Firstly, it should assist the providers and users of e-support. This is done by addressing the practical side of the provision and usage of these services. Secondly, the study contributes an informative e-skills framework related to the effective use of e-support. This study also furthers academic knowledge in the area of the investigation, and suggests further directions for research. Considering, the limited small business sample (only participants from three PDAs), the generalisation of this study is limited. This limitation does not however, influence the validity of this research, or the credibility of the findings. </font></font></font></i></p>
290

Understanding the role of e-skills in the utilisation of electronic small business development support services

Katunga, Natasha January 2013 (has links)
<p>&nbsp / </p> <p>The Internet is now facilitating the provision of an increasing number of services. Thus, technology has become a more integrated part of people‟s daily routine. Some of these technologies include electronic communication, online banking, and shopping as well as electronic learning - to name but a few. However, for various reasons, such as limited formal education (which is a key promoter of reading and writing skills), access and skills, not everyone has an equal opportunity to benefit from the use of these technologies. The unequal distribution of opportunities of such nature is often broadly referred to as the <i><font size="3" face="Arial,Arial"><font size="3" face="Arial,Arial">digital divide</font></font><font size="3">. That is the gap between those who have access to Information and Communication Technology (ICT) and those who do not. One noted challenge that influences the use of ICT consists of socio-economic conditions, which together elicit high levels of poverty. An identified strategy for uplifting these areas was (and still is) entrepreneurship, notably small businesses. These small businesses however, generally have very short and mostly unsuccessful lives. As a result the government at all levels (national, provincial and local) has endeavoured to provide support to these businesses. Some of this support is provided through mediums, such as the Internet (here named &quot / electronic support&quot / ) to assist these small businesses. This support, which comes from government, is however, not being fully utilised by the intended beneficiaries. Thus, the small businesses are not benefiting from the support provided. Consequently, many are still experiencing a short and unsuccessful existence. This research thus analyses the small businesses in areas of the greater Cape Town, which are characterised by high levels of poverty and unemployment. <font size="3">Previous studies in these areas have reported the lack of ICT related skills, also known as electronic skills (e-skills), as one of the reasons for the low uptake of electronic support (e-support). This e-support is provided by various levels of government through selected agencies (service providers). In essence, this study is aimed at investigating the influence of e-skills in the access and use of the provided e-support by owners of small businesses. Considering that the lack of adequate e-skills has been identified as influencing the use of e-support, the study also aims to identify the e-skills needed to fully utilise the provided e-support. The approach to this investigation included a review of pertinent literature and devising a conceptual model. This model was then tested in the empirical setting of this study. This setting included: (i) Providers of e-support (various specialised government agencies) and (ii) the intended beneficiaries of this e-support, i.e. small businesses in the previously disadvantaged areas (PDAs) of the greater Cape Town. Through the use of case study methodology and face to face interviews, it was found that many small business owners were not able to appropriately use the provided e-support. This was due to their lack of e-skills, which resulted in their inability to use ICT. Additionally, some were unaware of the existence of the e-support or the service providers. During the review of pertinent literature done as part of the study, an e-skills framework was designed. The framework identified the e-skills considered necessary in order for small business owners to effectively utilise the provided e-support and other technologies. The e-skills framework suggested by this study could be used as a tool to assist: (i) The providers of e-support to understand the usage of their services and enable (ii) a more informed understanding of the need for appropriate e-skills among small business owners, in relation to their use of the provided e-support. Additionally, (iii) small business owners should be in a better position to recognise the benefits of using technology, especially the Internet. <font size="3">The contribution of this study is seen as twofold. Firstly, it should assist the providers and users of e-support. This is done by addressing the practical side of the provision and usage of these services. Secondly, the study contributes an informative e-skills framework related to the effective use of e-support. This study also furthers academic knowledge in the area of the investigation, and suggests further directions for research. Considering, the limited small business sample (only participants from three PDAs), the generalisation of this study is limited. This limitation does not however, influence the validity of this research, or the credibility of the findings. </font></font></font></i></p>

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