Master´s thesis deals with the selection and implementation of information systems for the company MedConcept Ltd., which sells medical technology and augmentation materials in stomatology.

This master's thesis is aimed at the analysis of the information system in the Holánek Winery and the proposal of its changes. It focuses mainly on solving the problem of data availability for management decision making process in the company. After defining the theoretical basis, a number of analyses of the current state of the company are performed. The last chapter focuses on the proposals themselves to improve data availability and security, streamline the work of users or obtain completely new features. The chapter ends with a detailed schedule of implementation of individual proposals for their easy implementation.

This diploma thesis deals with selection and implementation of information system for company providing IT services. Theoretical background concerning the topic is described in the first part. Then, the company is analyzed and based on the results new information system is suggested. Implementation strategy and risk analysis for implementation of new information system to corporate environment are designed in this thesis. Implementation of the information system is economically evaluated at the end of this thesis.

D’Implantation de Systèmes d’Information. Etude de cas : Les PME AlgériennesNotre thèse est consacrée à l’étude des technologies de l’information et de communication (TIC), leurs usages, impacts et leurs appropriations ainsi que les contraintes qui freinent leur intégration dans les petites et moyennes entreprises (PME). Notre étude a permis : Analyser les facteurs d’acceptabilité du système d’information (SI) en adoptant une approche comportementale et montrer la nécessité d’une approche immatérielle (Humaine/Culturelle, organisationnelle /managériale…) dans la conduite et la gestion du projet SI.Prendre en considération deux niveaux d’analyse : Le niveau micro pour l’analyse des facteurs immatériels relatifs à la méthodologie du projet d’implantation de SI, et les facteurs immatériels relatifs aux phases du projet SI. Le niveau macro pour l’analyse des facteurs immatériels relatifs à la stratégie d’aide et d’assistance, de diffusion des TIC dans les PME. La conception d’un modèle de recherche et effectuer deux tests : Le premier test de base de notre modèle en pré-adoption a permis de révéler une corrélation positive et statistiquement significative entre les facteurs immatériels et les facteurs d’acceptabilité. Communiquez les résultats du premier test. Le deuxième test en post-adoption qui nous a permis de : Confirmer la continuité de l’acceptabilité du SI en post-adoption avec l’augmentation du taux d’acceptabilité du SI. Confirmer la continuité de la prise en compte des facteurs immatériels dans le projet d’implantation du SI avec l’augmentation du taux d’immatérialité. Déduire que notre approche immatérielle a permis d’améliorer le taux d’acceptabilité du SI et, par conséquent, augmenter le taux de succès du projet d’implantation du SI. / Our thesis is devoted to the study of information technology and communication (ICT), their uses, impacts and their appropriations as well as the constraints which slow down their integration in small and medium-sized enterprises (SME). Our research allowed :To analyze the acceptability factors of the information system by adopting a behavioral approach and aims at showing the necessity of an immaterial approach (Human / Cultural, organizational / managerial ...) in the conduct and management of the project of the information system (IS). To Consider two levels of analysis: The micro level to analyze the immaterial factors relative to the methodology of the implementation project of IS and the immaterial factors relative to the phases of the project of the IS. The macro level to analyze the immaterial factors relative to the strategy of assistance and support, diffusion of ICT in SME. To Concept design of a research model and doing two tests: The first basic test of our model in pre-adoption allowed to show a statistically significant correlation between the immaterial factors and the acceptability factors. Communicate the results of the first test. The second test model in post-adoption phase allowed to confirm the continuity of the acceptability of IS in post-adoption with the increase of the rate of acceptability of IS. Confirm the continuity of the consideration of the immaterial factors in the project of implementation of an IS with the increase of the rate of system immateriality. Deduct that our immaterial approach allowed to improve the rate of acceptability of the IS and, consequently, to increase the rate of success of the project of implementation of IS.

Diploma thesis focuses on the use of modern methods in an integrated management system construction company. The first part is devoted to theoretical introduction of selected modern methods and process management. Describes the possibilities of using the cloud information system and the way of auditing of company processes by standards. In the practical part is introduced monitored company including a description of control mechanisms. The work is mainly focused on the analysis and identification of processes in construction company in selected area of managing the commissions. The final section contains design and implementation of information system and possibility for using of modern methods.

The intention of this master thesis is the presentation of the selected trends in CRM information systems. The opening part is aimed at management of customer relationships, which are analysed in terms of marketing and ICT technologies. This part also introduces the readers to the architecture of CRM information systems and to possible ways of implementing of these solutions. Moreover, it presents some vendors of CRM solutions that are leaders on the market. The following part is solely focused on the trends in CRM information systems. These trends are primarily related to cloud computing, social CRM and the internet of things. The next part of this thesis applies the findings from the previous chapters in a practical way. It deals with a creation of the request for a new CRM solution in an actual company from SME segment. The introduction of this chapter presents the chosen enterprise and analyses the current state of CRM and ICT in this company. The next part defines expected goals and the main requirements for a new CRM solution in the company. The conclusion of this part is focused on the choice of suitable vendors who will be asked for proposal and the evaluation criteria of the bid. The outputs of this master thesis will serve as a basis for the preparation of an actual request for proposal of a new...