South African government has set out a policy and strategy for 'e-government'. This initiative is intended to position information and Communication Technologies (ICT) as a tool to facilitate innovative service delivery to citizens. The goals within the strategy include aspects such as lowered costs, increased productivity, citizen convenience, security, and interoperability, reducing duplication and economies of scale. Achievement of these strategic goals and objectives depend on the strategies developed for delivery. Each government department is required to establish strategic ICT investment plans that appropriately and correctly support their business environment. Furthermore, these plans must be aligned with broader national ICT requirements and goals in order to realise the e-government objectives. The ICT organisational structure and its placement in the department are considered as important factors for the successful implementation of the strategy. The aim of this study was to develop a framework for Information Technology organizational structure that is not absolute in a dynamic environment for the National Department Transport. The framework was meant to clarify the different roles of both user divisions or line function divisions and the Corporate Information Technology sub-division. / (MBA) North-West University, Mafikeng Campus, 2004

E-government services are rapidly becoming a permanent part of the governing process the world over. These services involve the use of the latest information and communication technologies to facilitate and enhance access to government information and services. E-government represents an entirely new mode of service delivery that promises some of the most important advances in the area of government accessibility since the advent of the modern welfare state. These resources have a number of unexplored social service applications that are examined in this study. E-government principles and practices are reviewed at the local and international levels, with particular attention paid to the Government of Canada's e-government initiative, known as Government On-Line (GOL). Seven specific e-government applications that can benefit social workers and clients are identified and discussed. The results of eight interviews with directors of local agencies regarding the future of e-government in social services are reported and examined. Specific recommendations and directions for future research are provided.

Tez (Yüksek Lisans) - Süleyman Demirel Üniversitesi, Sosyal Bilimler Enstitüsü, Kamu Yönetimi Anabilim Dalı, 2008. / Bibliyografya var.

Thesis (Ph.D.)--Syracuse University, 2007. / "Publication number: AAT 3281715."

Thesis (M.P.A.)--University of Hong Kong, 2001. / Includes bibliographical references (leaves 107-112). Also available in print.

Thesis (Ph. D.)--Universiteit van Amsterdam. / Description based on print version record. Includes bibliographical references (p. 383-402).

Made available in DSpace on 2014-06-11T19:32:22Z (GMT). No. of bitstreams: 0 Previous issue date: 2013-03-22Bitstream added on 2014-06-13T19:42:59Z : No. of bitstreams: 1 souza_prr_dr_guara.pdf: 1272639 bytes, checksum: 184109c459ee371ac36515817b050683 (MD5) / Com a introdução de novas tecnologias nas empresas e instituições a partir da popularização e do barateamento dos recursos tecnológicos, uma parcela cada vez maior da população teve acesso a computadores e tecnologias da informação e comunicação. Em meio à crise fiscal da década de noventa, viu-se no governo eletrônico uma ferramenta importante para redução de custos, controle interno, transparência das ações dos gestores públicos e participação popular. Desta forma, o presente trabalho tem como objetivo principal caracterizar as práticas de governo eletrônico dos municípios sulmineiros e analisar como estas favorecem a transparência e a participação popular. O método de pesquisa empregado foi de natureza qualitativa baseada em múltiplos casos. Foram utilizados os instrumentos entrevista, observação não participante e análise documental na coleta de dados. A amostra adotada foram as trinta maiores cidades do sul de Minas Gerais, sendo que estas possuem mais de 20.000 habitantes, já que municípios com tal característica possam contar com estruturas administrativa e tecnológica que privilegiem ações de governo eletrônico. Foram entrevistados todos os secretários de governo dos municípios da amostra, além dos gestores de tecnologia da informação. Analisou-se os websites, todos com o emprego de instrumentos de pesquisa que se encontram no apêndice deste trabalho. Observou-se com a pesquisa que todos os municípios pesquisados estão investindo em tecnologia da informação, alguns de forma mais intensa, com recursos mais avançados, outros em estágio mais atrasado, buscando solucionar problemas mais emergenciais, mas, todos, de alguma forma, estão buscando se modernizar. Tal aspecto será analisado ao longo do trabalho. Sob o ponto de vista da promoção da transparência e da popular,... / With the introduction of the new technologies in companies and institutions that became possible with popularization and cheapening of technological resources, an increasing share of the population had access to computers and other information and communication technologies. Amid the fiscal crisis of the nineties, electronic government was considered as an important tool for cost reduction, internal control, transparency of actions of public officials and public participation. Thus, the present study aims to characterize the main practices of e-government in several cities located at the South of Minas Gerais State and analyze how those promote transparency and popular participation. The research method employed was based on a qualitative multiple case study. Interviews were used as instruments, non-participant observation and document analysis in data collection. In data analysis, content analysis was employed and also thematic category analysis. The sample adopted were the southern towns of Minas Gerais with more than 20,000 inhabitants, that municipalities can rely on this characteristic structures technological and administrative actions that favor electronic government. All government secretaries of municipalities in the sample were interviewed, in addition to information technology managers. All the websites were analyzed with the use of the research tools that are attached to this work. Was observed with the research that all municipalities surveyed are investing in information technology, some more intensely, with more advanced features, others in later stage, seeking to solve emergency problems, but all of them, in some manner, are seeking to modernization. From the point of view of promoting transparency and popular participation, one of the subjects of this work, unfortunately, few have shown at this time that they are employing electronic government in their websites for ... (Complet abstract click electronic access below)

Made available in DSpace on 2014-06-11T19:24:03Z (GMT). No. of bitstreams: 0 Previous issue date: 2013-08-20Bitstream added on 2014-06-13T18:51:29Z : No. of bitstreams: 1 didoni_b_me_bauru.pdf: 653317 bytes, checksum: c0cd8bb7ff5df182f018011e294ce4db (MD5) / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / O advento das tecnologias traz para a área da comunicação pública a possibilidade de mudar o processo de diálogo entre governo e cidadão. Isto implica o fortalecimento da democracia, tornando a sociedade mais participativa com acesso a informações. Esta pesquisa avaliou a acessibilidade e a presença de informações sobre políticas públicas para as pessoas com deficiência disponíveis nos portais eletrônicos das 15 cidades sede das regiões administrativas do Estado de São Paulo: Araçatuba, Araraquara, Barretos, Bauru, Campinas, Franca, Marília, Presidente Prudente, Registro, Ribeirão Preto, Santos, São Carlos, São José do Rio Preto, São José dos Campos e São Paulo. A metodologia de pesquisa utilizou a análise de conteúdo, verificando informações sobre políticas públicas para deficientes por meio de 14 categorias de avaliação: antecedentes, diagnóstico, objetivos, metas, recursos atuais, ações atuais, recursos planejados, ações planejadas, eficiência, eficácia, custo-efetividade, impacto, satisfação do usuário e equidade. Foram analisadas 73 páginas web, que alcançaram 20% do total que, no âmbito teórico-metodológico da pesquisa, se considera necessário para a caracterização completa de uma política pública. Os municípios de Araçatuba, Araraquara, Marília e Registro não apresentaram informações sobre a temática analisada em seu portal eletrônico. Para avaliar a acessibilidade nas páginas web, foi utilizado o Modelo de Acessibilidade de Governo Eletrônico, do governo federal brasileiro, e o software DaSilva, o qual detectou 1.419 erros de acessibilidade. Os resultados indicam a insuficiência das informações e dos recursos de acessibilidade nos portais analisados / The technologies advents bring to the public communication area the possibility of changing the dialog process between the government and the citizen. That means, strengthening the democracy, turning the society to a more participative one with access to information. This dissertation project assessed the acessibility and the quality of information in the public policy area applied to the disabled people available on the electronic portals of 15 administrative cities in the São Paulo State: Araçatuba, Araraquara, Barretos, Bauru, Campinas, Franca, Marília, Presidente Prudente, Registro, Ribeirão Preto, Santos, São Carlos, São José do Rio Preto, São José dos Campos and São Paulo. The methodology of this dissertation used the content analyses, verifying information about public policy to disabled people throughout 14 assessment categories: antecedents, diagnosis, objectives, targets, current resources, current actions, determined resources, effectiveness, cost-effectiveness, impact, user satisfaction and fairness. It was detected 73 policies in the web pages which took up 20% of the information quality index, surrounding the theory and methodology of this dissertation, it is necessary to the complete characterization of a public policy. Only the cities of Araçatuba, Araraquara, Marilia and Registro showed no policy on their web portal. In order to acess the acessibility on web pages it was used the assessment report developed by the e-mag, through the Virtual Acessibility Project and the evaluator dasilva, which found 1,419 accessibility errors through three assessment priorities. The results indicate the lack of information and accessibility resources of the analyzed portals

Thesis (MTech (Marketing))--Cape Peninsula University of Technology, 2017. / This thesis, through the lenses of technology acceptance theory, and considering the lack of online interactivity in service delivery, aimed at proposing a model of online business registration adoption for re-branding the government Department of Trade and Industry (DTI) Congo-Brazzaville. Task-Technology Fit (TTF) and Technology Acceptance Model (TAM) were the underpinning theories with which the study described the social phenomenon: online business registration adoption at DTI Congo-Brazzaville as branding tool. Arguably, in doctoral level, without underpinning theories, research conclusions look speculative. The use of theory to underpin this study was further motivated by its interpretative nature and the interplay between technical and non-technical factors which are involved in the process of technology adoption in service organisation. To come up with new engagement, and informed from successful implementation of DTI South Africa’s e-governance model, DTI Congo was used as case study; hence the country is known for being at the bottom of the pile when it comes to the ease of doing business ratings. Despite resultant benefits namely increased efficiency, effectiveness and improved service delivery that offer e-governance in making services nearer to citizens and easing the strenuous processes involved in manual operations, not all managers at the DTI Congo advocate the adoption of online business system. The problem is that insufficient advocacy of online business registration enforces the void of re-positioning the organisation vis-à-vis its internal customers (employees) as lean and innovative. The overall research question is: “how does the DTI Congo-Brazzaville intend to improve business registration using online business registration service as a branding tool”? The main objective therefore was to propose online service adoption re-branding and re-positioning DTI Congo-Brazzaville.

(MTech (Quality (Engineering))--Cape Peninsula University of Technology, 2010 / Computacenter SA (CCSA), serves as focus of this study. One ofCCSA's clients is Unipart and therefore will be used as the example to mitigate the research problem, serving to demonstrate how Service Levels are structured and how they are monitored. According to the Company policy and agreed Service Level Agreements (SLA's), an acceptance level of 95% should be reached in terms of service delivery. Anything below 95% would be considered a failure, and therefore constitutes a breach of the agreement. The tool used by Computacenter South Africa (CCSA), to measure or monitor the SLA is referred to as Service Flow. Within Service Flow there are mechanisms known as 'pre exception result' and a 'post exception result'. These concepts constitute a report, which is compiled on a monthly basis to check and evaluate performance. Should a request from a client not be met and there is a valid reason for the non compliance of the request. It can however bean exception and can therefore be processed as being successfully executed within the context of the SLA. If no valid reasons are, however logged in the request work log, the request constitutes as failed and can therefore lead to the team not achieving their agreed SLA with the customer. Failing SLA's have a significant impact on, not only CCSA, but also on the customer, as the organisation can lose confidence in the ability of Longbow Remote Technical Support Request Management is there to render a quality service. Ultimately, a penalty can be imposed on both the analysts and CCSA. In addition, the customer could withdraw from the contract as the organisation is not receiving the agreed upon services for which they are paying. CCSA will not only suffer financially, but also lose its credibility in the market as an Information Technology (IT) Service Provider. For the purpose of this study, questionnaires were formulated to determine where the problem areas are and what CCSA as a service provider can do to not cause their clients to become redundant, and to always meet the service level agreements set by the clients. Results from the research returned that a lack of Information Technology governance structures and best practices within CCSA is the cause of service level agreements failing.