Text in Afrikaans / The goal with the research is firstly is to study and theoretically describe the interpersonal style repertoire of middle level managers according to the interpersonal approach and more specifically the 1982 Interpersonal Circle. Secondly the interpersonal development interventions and the development process for middle level managers were discussed from this approach. The third theoretical goal involved compiling a interpersonal development programme for middle level managers. The empirical goals of the research involved the evaluation of the interpersonal style repertoires of middle level managers by means of self and fellow manager evaluations in an attempt to get an indication of the most prominent interpersonal styles of middle level managers. Furthermore the empirical investigation involved an analysis of the influence of the interpersonal development programme in expanding the interpersonal style repertoires of middle level managers. The results of the self evaluations suggest that the warm-friendly, deferent-trusting, assureddominant and sociable-exhibitionistic styles are the primary styles of the 263 middle managers in the sample. Their evaluations by the 82 fellow managers seem to indicate that the warmfriendly, assured-dominant, deferent-trusting, and sociable-exhibitionistic styles are the most prominent interpersonal styles of middle level managers. Although these results seem to correspond to the teoretically applicable style repertoires of middle level managers the scores were all below average. XIV With the interpersonal development programme an attempt was made to make the group of 32 managers aware of their own interpersonal style repertoires and to provide them with the opportunity to study the way in which these are used in interpersonal transactions during a experiential learning experience. The development interventions, process and the influence of the development programme are also discussed. / Die doel met hierdie navorsmg is eerstens om die interpersoonlike stylrepertoire van middelvlakbestuurders aan die hand van die interpersoonlike benadering en meer spesifiek 1982 Interpersoonlike Sirkel, te bestudeer en teoreties te beskryf. Tweedens is die interpersoonlike ontwikkelingsintervensies en -ontwikkelingsproses vir middelvlakbestuurders vanuit die benadering beskryf. Die derde teoretiese doelstelling het die samestelling van 'n interpersoonlike ontwikkelingsprogram vir middelvlakbestuurders behels. Wat die empiriese doelstellings in die navorsing betref, is die interpersoonlike stylrepertoire van middelvlakbestuurders deur middel van self- en medebestuurderevaluasies geevalueer om sodoende 'n aanduiding van die mees prominente interpersoonlike style van middelvlakbestuuders te kry. Verder het die empiriese ondersoek ook 'n ontleding van die invloed van die interpersoonlike ontwikkelingsprogram op die uitbreiding van middelvlakbestuurders se interpersoonlike style ingesluit. Die resultate van hulle selfevaluasies suggereer <lat die warm-vriendelik, geleidend-vertrouend, versekerd-dominant en sosiaal-ekshibisionistiese style die primere interpersoonlike style van die steekproef van 263 middelvlakbestuurders is. Wat die resultate van die evaluasies van die 82 medebestuurders betref, blyk dit dat die warm-vriendelik, versekerd-dominant, geleidendvertrouend en sosiaal-ekshibisionistiese style as die mees prominente style is. XVI Alhoewel hierdie resultate in 'n groot mate met die teoereties-toepaslike stylrepertoire van middelvlakbestuurders ooreenstem, was al die tellings ondergemiddeld. Met die interpersoonlike ontwikkelingsprogram is daar gepoog om 'n bewustheid by 'n groep van 32 bestuurders van hulle eie interpersoonlike stylrepertoire te kweek, en om hulle die geleentheid te bied om die interpersoonlike transakies waarin die style na vore tree, tydens 'n eksperimentele leerondervinding te bestudeer. Die gedragsontwikkelingsintervensies, die gedragsontwikkelingsproses en die invloed van die ontwikkelingsprogram word ook bespreek / Industrial and Organisational Psychology / D. Com (Bedryfsielkunde)

Text in Afrikaans / The goal with the research is firstly is to study and theoretically describe the interpersonal style repertoire of middle level managers according to the interpersonal approach and more specifically the 1982 Interpersonal Circle. Secondly the interpersonal development interventions and the development process for middle level managers were discussed from this approach. The third theoretical goal involved compiling a interpersonal development programme for middle level managers. The empirical goals of the research involved the evaluation of the interpersonal style repertoires of middle level managers by means of self and fellow manager evaluations in an attempt to get an indication of the most prominent interpersonal styles of middle level managers. Furthermore the empirical investigation involved an analysis of the influence of the interpersonal development programme in expanding the interpersonal style repertoires of middle level managers. The results of the self evaluations suggest that the warm-friendly, deferent-trusting, assureddominant and sociable-exhibitionistic styles are the primary styles of the 263 middle managers in the sample. Their evaluations by the 82 fellow managers seem to indicate that the warmfriendly, assured-dominant, deferent-trusting, and sociable-exhibitionistic styles are the most prominent interpersonal styles of middle level managers. Although these results seem to correspond to the teoretically applicable style repertoires of middle level managers the scores were all below average. XIV With the interpersonal development programme an attempt was made to make the group of 32 managers aware of their own interpersonal style repertoires and to provide them with the opportunity to study the way in which these are used in interpersonal transactions during a experiential learning experience. The development interventions, process and the influence of the development programme are also discussed. / Die doel met hierdie navorsmg is eerstens om die interpersoonlike stylrepertoire van middelvlakbestuurders aan die hand van die interpersoonlike benadering en meer spesifiek 1982 Interpersoonlike Sirkel, te bestudeer en teoreties te beskryf. Tweedens is die interpersoonlike ontwikkelingsintervensies en -ontwikkelingsproses vir middelvlakbestuurders vanuit die benadering beskryf. Die derde teoretiese doelstelling het die samestelling van 'n interpersoonlike ontwikkelingsprogram vir middelvlakbestuurders behels. Wat die empiriese doelstellings in die navorsing betref, is die interpersoonlike stylrepertoire van middelvlakbestuurders deur middel van self- en medebestuurderevaluasies geevalueer om sodoende 'n aanduiding van die mees prominente interpersoonlike style van middelvlakbestuuders te kry. Verder het die empiriese ondersoek ook 'n ontleding van die invloed van die interpersoonlike ontwikkelingsprogram op die uitbreiding van middelvlakbestuurders se interpersoonlike style ingesluit. Die resultate van hulle selfevaluasies suggereer <lat die warm-vriendelik, geleidend-vertrouend, versekerd-dominant en sosiaal-ekshibisionistiese style die primere interpersoonlike style van die steekproef van 263 middelvlakbestuurders is. Wat die resultate van die evaluasies van die 82 medebestuurders betref, blyk dit dat die warm-vriendelik, versekerd-dominant, geleidendvertrouend en sosiaal-ekshibisionistiese style as die mees prominente style is. XVI Alhoewel hierdie resultate in 'n groot mate met die teoereties-toepaslike stylrepertoire van middelvlakbestuurders ooreenstem, was al die tellings ondergemiddeld. Met die interpersoonlike ontwikkelingsprogram is daar gepoog om 'n bewustheid by 'n groep van 32 bestuurders van hulle eie interpersoonlike stylrepertoire te kweek, en om hulle die geleentheid te bied om die interpersoonlike transakies waarin die style na vore tree, tydens 'n eksperimentele leerondervinding te bestudeer. Die gedragsontwikkelingsintervensies, die gedragsontwikkelingsproses en die invloed van die ontwikkelingsprogram word ook bespreek / Industrial and Organisational Psychology / D. Com (Bedryfsielkunde)

ill this study the interpersonal relationships and especially problematic communication within the family context is of paramount concern. The focus on communication, specifically in the family system, with a view to Biblically restoring communication in problematic interpersonal relationships gives the present study validity and value; this is especially true in the context of family systems in SOllth Africa. The family system in South Africa is under pressure and the. pastoral care giver is, subsequently, also under pressure to provide accurate counselling and intercession when needed to the family as a whole. This study aims to satisfY that need in focusing on restoring communication in problematic interpersonal relationships in the family system from a Bible-centred (Christian) perspective. The areas that the researcher investigated centred on communication in problematic interpersonal family relationships and the way in which communication problems in a particular family system may contribute to the potential problems that the family as a unit may have to cope with. The researcher worked with the hypothesis that problematic communiCation in interfamilial relationships may severely impede the family system in functioning as an allied unit against the pressures of life (for instance fmancial challenges, work stress). If family communication patterns were healthy or at least functional, the hypothesis is that all other problems that a family might face could be handled more easily by a family as an allied unit. The research question of this study is: How can families, with problematic interpersonal familial relationships, be counselled from a Biblical perspective with the primary objective of restoring communication in the family system? Can effective Bible-centred counselling guidelines be set down and developed from a study of family systems as depicted in Scripture, the human sciences and an empirical study in order to restore communication in problematic interpersonal relationships in the family system? This study shows that problematic communication in interfamilial relationships does impede the family system from functioning effectively. Interpersonal relationships in the family system is often complex and communication is only one element present in those relationships which can have a detrimental effect on good family relationships if communication is strained. The overarching research aim of the study was to obtain, develop and put forth Bible-centered praxis-theoretical guidelines on restoring communication in family systems caught up in problematic interpersonal relationships. The conclusion of this study is that families with problematic interpersonal familial relationships can be effectively counselled from a Biblical perspective with the aid of material from the human sciences with the primary objective of restoring communication in the family system. / Thesis (M.A. (Pastoral))--North-West University, Potchefstroom Campus, 2010

ill this study the interpersonal relationships and especially problematic communication within the family context is of paramount concern. The focus on communication, specifically in the family system, with a view to Biblically restoring communication in problematic interpersonal relationships gives the present study validity and value; this is especially true in the context of family systems in SOllth Africa. The family system in South Africa is under pressure and the. pastoral care giver is, subsequently, also under pressure to provide accurate counselling and intercession when needed to the family as a whole. This study aims to satisfY that need in focusing on restoring communication in problematic interpersonal relationships in the family system from a Bible-centred (Christian) perspective. The areas that the researcher investigated centred on communication in problematic interpersonal family relationships and the way in which communication problems in a particular family system may contribute to the potential problems that the family as a unit may have to cope with. The researcher worked with the hypothesis that problematic communiCation in interfamilial relationships may severely impede the family system in functioning as an allied unit against the pressures of life (for instance fmancial challenges, work stress). If family communication patterns were healthy or at least functional, the hypothesis is that all other problems that a family might face could be handled more easily by a family as an allied unit. The research question of this study is: How can families, with problematic interpersonal familial relationships, be counselled from a Biblical perspective with the primary objective of restoring communication in the family system? Can effective Bible-centred counselling guidelines be set down and developed from a study of family systems as depicted in Scripture, the human sciences and an empirical study in order to restore communication in problematic interpersonal relationships in the family system? This study shows that problematic communication in interfamilial relationships does impede the family system from functioning effectively. Interpersonal relationships in the family system is often complex and communication is only one element present in those relationships which can have a detrimental effect on good family relationships if communication is strained. The overarching research aim of the study was to obtain, develop and put forth Bible-centered praxis-theoretical guidelines on restoring communication in family systems caught up in problematic interpersonal relationships. The conclusion of this study is that families with problematic interpersonal familial relationships can be effectively counselled from a Biblical perspective with the aid of material from the human sciences with the primary objective of restoring communication in the family system. / Thesis (M.A. (Pastoral))--North-West University, Potchefstroom Campus, 2010

The object of this study was to develop a valid and reliable measuring instrument for the Relationship Harmony personality cluster as part of the overall SAPI project, a project that aims to develop a valid, reliable, fair and unbiased personality measuring instrument that can be used within the South African context. Due to the large item pool (i.e. 400 items) two questionnaire versions were developed, namely RH–1 and RH–2. A pilot study was conducted with both versions on participating students from tertiary institutions within the North West and Gauteng Provinces (RH–1: n = 507; RH–2: N = 475). Items indicating unacceptable kurtosis were excluded from further analyses due to their unsuitability for factor analysis. Principal component analyses indicated that 31 items from RH–1 and 24 items from RH–2 shared less than 5% of their variance with the total score. These items were thus excluded from further analyses. Principal component analyses were also conducted to determine the correlations between the 23 facets and their relating items. This procedure resulted in another 3 items being removed due to loadings < 0.20. First–order unstructured factor analysis techniques (scree plot, eigenvalues and parallel analysis) indicated that three factors should be retained for RH–1 and two factors for RH–2. Oblique rotations produced factor correlation matrices for both sets of data. Maximum likelihood was used to analyse the factor structure of the Relationship Harmony cluster in both data sets. The data sets were then subjected to higher order factor analysis. A hierarchical Schmid–Leiman factor solution produced a three factor solution for RH–1 (Negative Relational Behaviour, Positive Relational Behaviour and Approachability) and a two factor solution for RH–2 (Positive Relational Behaviour and Negative Relational Behaviour). Construct equivalence across the White and African groups was evaluated by comparing the factor pattern matrices. For RH–1, all facets except for Tolerant loaded on the same factors for both race groups. RH–2’s factors were represented by the same facets irrespective of the race groups. Recommendations were made for future research. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2012.

The object of this study was to develop a valid and reliable measuring instrument for the Relationship Harmony personality cluster as part of the overall SAPI project, a project that aims to develop a valid, reliable, fair and unbiased personality measuring instrument that can be used within the South African context. Due to the large item pool (i.e. 400 items) two questionnaire versions were developed, namely RH–1 and RH–2. A pilot study was conducted with both versions on participating students from tertiary institutions within the North West and Gauteng Provinces (RH–1: n = 507; RH–2: N = 475). Items indicating unacceptable kurtosis were excluded from further analyses due to their unsuitability for factor analysis. Principal component analyses indicated that 31 items from RH–1 and 24 items from RH–2 shared less than 5% of their variance with the total score. These items were thus excluded from further analyses. Principal component analyses were also conducted to determine the correlations between the 23 facets and their relating items. This procedure resulted in another 3 items being removed due to loadings < 0.20. First–order unstructured factor analysis techniques (scree plot, eigenvalues and parallel analysis) indicated that three factors should be retained for RH–1 and two factors for RH–2. Oblique rotations produced factor correlation matrices for both sets of data. Maximum likelihood was used to analyse the factor structure of the Relationship Harmony cluster in both data sets. The data sets were then subjected to higher order factor analysis. A hierarchical Schmid–Leiman factor solution produced a three factor solution for RH–1 (Negative Relational Behaviour, Positive Relational Behaviour and Approachability) and a two factor solution for RH–2 (Positive Relational Behaviour and Negative Relational Behaviour). Construct equivalence across the White and African groups was evaluated by comparing the factor pattern matrices. For RH–1, all facets except for Tolerant loaded on the same factors for both race groups. RH–2’s factors were represented by the same facets irrespective of the race groups. Recommendations were made for future research. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2012.

The social environment has been recognised as one of the key aspects in determining the quality of life throughout the human lifespan. Human behaviour, thoughts, feelings and attitudes are socially constructed and can only be understood when viewed from the perspective of social interaction. Older individuals, who live in residential facilities experience a diminished quality of life due to factors such as loss of independence, reduced social networks, functional dependence, and contextual changes. Depression, loneliness and social isolation are an integral part of these individuals’ lives. People develop specific styles of relating, also referred to as interpersonal styles. The systems theory is used to explain the circular processes of the interaction between people. In particular the Self-Interactional Group Theory (SIGT) is proposed as theoretical framework to explore the relational qualities of older people in a residential care facility. SIGT views the interaction between people on three levels, namely the intra-personal level, the interpersonal level and the group level, which operate interdependently in the interaction between people. The interpersonal level of analysis consists of the definition of the relationship, relational qualities, motivation to engage with people to address needs and needs satisfaction as well as the circular processes of which the interaction consists of. The interactions between people always take place in an interpersonal context, embedded in broader environments. A qualitative and exploratory research design was selected to explore the relational qualities in interactions between older individuals living in a residential care facility. This study is based on data collected during a primary research study at a residential care facility for older individuals in 2013. The purpose of study was to explore the quality of life of older individuals residing in a residential care facility in Gauteng, South Africa. The data-gathering process in the primary research study involved the Mmogo-Method, a visual projective data-gathering method, the World Café method and person-centred interviews to gain insight into the participants’ life experiences at the residential care facility. For the purpose of this research, only the person-centred interviews were used for the secondary analysis of the data. Twelve purposely-selected individuals (aged 80 to 95; 3 men and 9 women) from the residential care facility participated voluntarily in the person-centered interviews, which were audio recorded. The collected data were transcribed verbatim and subjected to two different methods of analyses. First, data were analysed thematically by adopting an inductive approach. The themes identified in this first phase were next subjected to a deductive content analysis. The themes were categorised according to the relational variables in accordance with the Interactional Pattern Analysis (IPA), thereby contributing to the trustworthiness of the findings. The findings revealed that the interactions between older individuals take place in a broader environment that advocate the active participation of people. Active participation takes place both in and outside the facility and older people reported that this contributed to their quality of life. The relational qualities that could be described as enhancing interpersonal connectivity and satisfying older people’s needs for confirmation were identified as empathy, unconditional acceptance of others, confirmation and interpersonal flexibility. This research, however, highlighted relational qualities that restrained quality of life of older people, namely confusing self-presentation, ineffective expression on needs and withdrawal due to physical immobility. Needs were expressed in a very unspecific, blaming or manipulative manner, and consequently needs were not satisfied, but provoked, instead, feelings of frustration, pain and guilt. This research highlighted the predicament that older people find themselves in. Their decreased physical abilities and limited emotional repertoire to move towards others and the environment also limit their needs satisfaction. The presenting problem of social isolation can be explained by the combination of limited physical mobility and relational qualities that restrain quality of life for older people. This research study thus holds important implications for relationship-focused approaches in residential facilities for older individuals in order to empower and enable them to enhance their quality of life. Specific recommendations include interventions to assist older people to express their needs more effectively and to use opportunities in interaction to confirm them as autonomous functioning older people. / MA (Psychology), North-West University, Potchefstroom Campus, 2014

The social environment has been recognised as one of the key aspects in determining the quality of life throughout the human lifespan. Human behaviour, thoughts, feelings and attitudes are socially constructed and can only be understood when viewed from the perspective of social interaction. Older individuals, who live in residential facilities experience a diminished quality of life due to factors such as loss of independence, reduced social networks, functional dependence, and contextual changes. Depression, loneliness and social isolation are an integral part of these individuals’ lives. People develop specific styles of relating, also referred to as interpersonal styles. The systems theory is used to explain the circular processes of the interaction between people. In particular the Self-Interactional Group Theory (SIGT) is proposed as theoretical framework to explore the relational qualities of older people in a residential care facility. SIGT views the interaction between people on three levels, namely the intra-personal level, the interpersonal level and the group level, which operate interdependently in the interaction between people. The interpersonal level of analysis consists of the definition of the relationship, relational qualities, motivation to engage with people to address needs and needs satisfaction as well as the circular processes of which the interaction consists of. The interactions between people always take place in an interpersonal context, embedded in broader environments. A qualitative and exploratory research design was selected to explore the relational qualities in interactions between older individuals living in a residential care facility. This study is based on data collected during a primary research study at a residential care facility for older individuals in 2013. The purpose of study was to explore the quality of life of older individuals residing in a residential care facility in Gauteng, South Africa. The data-gathering process in the primary research study involved the Mmogo-Method, a visual projective data-gathering method, the World Café method and person-centred interviews to gain insight into the participants’ life experiences at the residential care facility. For the purpose of this research, only the person-centred interviews were used for the secondary analysis of the data. Twelve purposely-selected individuals (aged 80 to 95; 3 men and 9 women) from the residential care facility participated voluntarily in the person-centered interviews, which were audio recorded. The collected data were transcribed verbatim and subjected to two different methods of analyses. First, data were analysed thematically by adopting an inductive approach. The themes identified in this first phase were next subjected to a deductive content analysis. The themes were categorised according to the relational variables in accordance with the Interactional Pattern Analysis (IPA), thereby contributing to the trustworthiness of the findings. The findings revealed that the interactions between older individuals take place in a broader environment that advocate the active participation of people. Active participation takes place both in and outside the facility and older people reported that this contributed to their quality of life. The relational qualities that could be described as enhancing interpersonal connectivity and satisfying older people’s needs for confirmation were identified as empathy, unconditional acceptance of others, confirmation and interpersonal flexibility. This research, however, highlighted relational qualities that restrained quality of life of older people, namely confusing self-presentation, ineffective expression on needs and withdrawal due to physical immobility. Needs were expressed in a very unspecific, blaming or manipulative manner, and consequently needs were not satisfied, but provoked, instead, feelings of frustration, pain and guilt. This research highlighted the predicament that older people find themselves in. Their decreased physical abilities and limited emotional repertoire to move towards others and the environment also limit their needs satisfaction. The presenting problem of social isolation can be explained by the combination of limited physical mobility and relational qualities that restrain quality of life for older people. This research study thus holds important implications for relationship-focused approaches in residential facilities for older individuals in order to empower and enable them to enhance their quality of life. Specific recommendations include interventions to assist older people to express their needs more effectively and to use opportunities in interaction to confirm them as autonomous functioning older people. / MA (Psychology), North-West University, Potchefstroom Campus, 2014

It is generally accepted that innovation of product, services and/or technologies, whether gradual or radical, is a source of competitive advantage for new and existing businesses. Adapting to changes in a volatile global market environment is a prerequisite for the sustainability of any business. The primary objective of this study is to explore the relationship between the cognitive, affective, lateral and vertical dimensions of interpersonal trust and organisational innovativeness within the Sasol Polymers, Chlor Alkali Business. In order to achieve the abovementioned objective, a literature review was conducted and a quantitative study undertaken using a target group of 189 individuals within the business. Primary data collection was undertaken in the form of a questionnaire which was compiled using items from standardised questionnaires published by previous researchers. Interpretation of the data revealed that the respondents are only moderately positive about the levels of interpersonal trust and organisational innovativeness within the business. In addition to this, although no causal relationship is implied, the research results revealed a practically significant positive correlation between the overall lateral, vertical, cognitive and affective-based trust constructs and the overall organisational innovativeness construct. The recommendation of this study centres on reinforcing all three facets of the trustworthiness construct mentioned in Meyer et al.’s (1995) model by constantly reminding people of the importance of “living” the Sasol Values. In addition to trustworthiness, the concept is further bolstered by firstly, ensuring that the competency and skills set gaps are identified and rectified, secondly, by continuously demonstrating caring behaviours and, thirdly, by ensuring that all interactions are governed by a set of accepted ethical behaviours. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2013

It is generally accepted that innovation of product, services and/or technologies, whether gradual or radical, is a source of competitive advantage for new and existing businesses. Adapting to changes in a volatile global market environment is a prerequisite for the sustainability of any business. The primary objective of this study is to explore the relationship between the cognitive, affective, lateral and vertical dimensions of interpersonal trust and organisational innovativeness within the Sasol Polymers, Chlor Alkali Business. In order to achieve the abovementioned objective, a literature review was conducted and a quantitative study undertaken using a target group of 189 individuals within the business. Primary data collection was undertaken in the form of a questionnaire which was compiled using items from standardised questionnaires published by previous researchers. Interpretation of the data revealed that the respondents are only moderately positive about the levels of interpersonal trust and organisational innovativeness within the business. In addition to this, although no causal relationship is implied, the research results revealed a practically significant positive correlation between the overall lateral, vertical, cognitive and affective-based trust constructs and the overall organisational innovativeness construct. The recommendation of this study centres on reinforcing all three facets of the trustworthiness construct mentioned in Meyer et al.’s (1995) model by constantly reminding people of the importance of “living” the Sasol Values. In addition to trustworthiness, the concept is further bolstered by firstly, ensuring that the competency and skills set gaps are identified and rectified, secondly, by continuously demonstrating caring behaviours and, thirdly, by ensuring that all interactions are governed by a set of accepted ethical behaviours. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2013