This thesis on „Form and methods in construction“ is focused on satisfaction and motivation of employees from UNISTAV a.s. company. In theoretical part I focus on the most important and generally accepted theory of motivation. I also mention forms of motivation and also methods which can be used by managers in construction to challenge and stimulate their employees to perform better and to identify goals of individuals with goals of company. In the last part I introduce relevant information about studied company. As an example for empirical part of work, based on working hypothesis I created two questionnaires. On for ordinary customer and second one for managers. I also studied opinions on company communications and corporate culture in general. One of the main benefits of this thesis is, that it clearly defines weak and strong spots relative to the chosen topic. It also compares views of employees and their managers. From these findings I constructed series of solutions and recommendations. For convenience I show my findings in form of simple graphs.

Esta investigación titulada “Influencia del estilo de liderazgo de los supervisores en el desempeño laboral de los operarios en una empresa textil de Lima Metropolitana” tiene como objetivo principal identificar cuál es el estilo de liderazgo que permita mejorar el desempeño del personal para lograr los resultados previstos. El trabajo se divide en cinco capítulos: Capítulo I Marco teórico, en donde se explicarán los conceptos básicos, tales como: Liderazgo, motivación y desempeño laboral. Capítulo II Plan de investigación, se formula la problemática de la investigación, objetivos y limitaciones. Capítulo III Metodología de investigación, en donde se detallan los tipos de investigación e instrumentos a utilizar para una población muestral de 26 operarios y 3 supervisores. Capítulo IV Análisis de resultados, donde se realizó el análisis cualitativo y validación de las respuestas obtenidas. Finalmente, Capítulo V, se realiza el plan de acción a tomar. Asimismo, se detallan las conclusiones y recomendaciones para todos aquellos que deseen conocer o analizar cómo el estilo de liderazgo influye en el desempeño de los colaboradores. / This research entitled "Influence of the leadership style of supervisors on the work performance of workers in a textile company in Metropolitan Lima" has as its main objective to identify which is the leadership style that allows improving the performance of the personnel to achieve the expected results. The work is divided into five chapters: Chapter I Theoretical framework, where the basic concepts will be explained, such as: Leadership, motivation and job performance. Chapter II Research Plan, formulates the research problem, objectives and limitations. Chapter III Research methodology, where the types of research and instruments to be used for a sample population of 26 workers and 3 supervisors are detailed. Chapter IV Analysis of results, where the qualitative analysis and validation of the answers obtained was carried out. Finally, Chapter V, the action plan to be taken is carried out. Likewise, the conclusions and recommendations are detailed for all those who wish to know or analyze how the leadership style influences the performance of the collaborators. / Trabajo de investigación

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Den tidigare forskning som finns inom området gällande medarbetarengagemang vid neddragningar är relativt omfattande och fokuserar främst på sambandet mellan dessa faktorer. Forskningen skildrar neddragningar som en strategisk plan för att undvika försämrad ekonomisk stabilitet hos organisationer. Utformning och implementering av neddragningsprocesser har visats påverka medarbetares engagemang, vilket bland annat inkluderar kommunikation, samspel och involvering. Covid-19-pandemin har inneburit att flertalet organisationer, framför allt inom besöksnäringen, tvingats till ett omfattande omställningsarbete med neddragningar som följd. Dock är området för pandemin relativt outforskat, det saknas forskning med fokus på upplevelsen av hur neddragningar som skett till följd av pandemin har inverkat på kvarvarande medarbetares engagemang baserat på ledningens val av strategier. Den här studien syftar därmed till att få djupare förståelse över organisationers strategiska arbete för att bibehålla kvarvarande medarbetares engagemang vid neddragningar under en pandemi. Studien baseras på en kvalitativ metod med semistrukturerade intervjuer med sammanlagt åtta respondenter, vilka utgör representanter från både lednings- och medarbetarnivå. Studien undersöker ett specifikt fall i en organisation med inriktning på rederibranschen inom besöksnäringen och är därmed utformad som en fallstudie. Den insamlade empirin har sammanställts och analyserats genom en tematisk analys. Resultatet från studien visar att pandemins påverkan på organisationens omställningsarbete har bidragit med såväl positiva som negativa effekter på kvarvarande medarbetares engagemang. Kommunikation utgör en viktig grundpelare som bör genomsyra organisationens arbete på samtliga nivåer för att bidra till involvering och förståelse. Studien bidrar även med intressanta och betydelsefulla aspekter inför framtida studier gällande medarbetarengagemang vid neddragningar. Pandemin har även inneburit en samhällsförändring som medfört att ledningens strategier och kvarvarande medarbetares engagemang har påverkats annorlunda vid jämförelse med andra neddragningsprocesser. Det har i sin tur medfört nya arbetssätt som kan bli avgörande inför framtida händelser. / The previous research into the relationship between a downsizing process and the resulting employee commitment is quite comprehensive. It describes the downsizing process as a strategic plan, necessary to avoid deteriorating economic performance in organizations. The design and implementation of downsizing processes, through communication, teamwork and involvement, has also been shown to influence remaining employees’ commitment. During the Covid-19-pandemic organizations, especially in the hospitality industry, have been forced to carry out extensive changes to working practice including resulting in downsizing. However, the effects of pandemic downsizing are relatively unexplored. Especially lacking is a focus on the remaining employees' experience of the effects of downsizing and their subsequent commitment, arising from management’s choice and modification of strategies. This study aims to gain a deeper understanding of organizations’ strategic work to maintain the commitment of remaining employees during downsizing processes as a result of a pandemic. It is based on a qualitative method using semi-structured interviews, from a total of eight respondents, representing both management and employee levels. The study examines a specific event in an organization in the hospitality industry with focus on the shipping industry and is designed as a case study. The collected empirical data has been compiled and analyzed using a themed analysis. The results from this study show that the pandemic's impact on the organization's working practices has had both positive and negative effects on employee commitment. Communication is an important pillar that should permeate the organization's work at all levels to contribute to involvement and understanding. The study also highlights a number of interesting and significant considerations for future studies regarding downsizing and employee commitment. The pandemic has also resulted in a societal change that has meant that management's strategies and remaining employees’ commitment have been affected differently when compared with other downsizing processes. This in turn has led to new ways of working that can influence future events.

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Sammanfattning: Titel: ShoreLink - vägen tillbaka till förtroende: En fallstudie om förtroende och ledarskap inom logistiksektorn. Nivå: Examensarbete på Grundnivå (kandidatexamen) i ämnet företagsekonomi Författare: Therese Käck & Suzanna Svensson Atay Handledare: Emilia Kvarnström Datum: 2024 - maj Syfte: Studiens syfte är att utforska och öka förståelsen för, hur förändringar i ledarskap och insatser för att återskapa förtroende i relationerna mellan ledning och medarbetare på ShoreLink fungerat ur tjänstemännens och medarbetarnas perspektiv. Metod: Studien utgår från en kvalitativ forskningsansats där åtta semistrukturerade intervjuer genomfördes med ledning och medarbetare på ShoreLink. Insamlad empiri har därefter transkriberats för att sedan tematiskt analyseras. Resultat & slutsats: Studien visar hur ledningen genom fokus på relationer och en öppen, inbjudande kommunikation stärkt förtroendet mellan ledning och medarbetare, vilket kan ses i ett mer positivt arbetsklimat, ökat engagemang och ökad delaktighet hos medarbetarna. Helt återuppbyggt är förtroendet inte då det föreligger problematik gällande brister i arbetsmiljö, problem med avtal och ett felande system för tidrapportering och lön. Examensarbetets bidrag: Studien bidrar till ökad förståelse för hur förändringar i ledarskap påverkar medarbetarna och utvecklandet av förtroende. Likaså visar den vikten av att lösa alla grundläggande faktorer som påverkar medarbetarna för att kunna återställa förtroendet. Förslag till fortsatt forskning: Vidare forskning kan innebära utökade kvantitativa studier på samtliga ShoreLinks verksamhetsorter vilket kan öka förståelsen och mångfalden i perspektiven, samt få en utökad förståelse om den problematik, som kan ses i Luleå, återfinns i hela organisationen. Att undersöka skillnader och likheter mellan organisationer och branscher är viktigt för att utveckla riktlinjer som främjar förtroende och en positiv arbetskultur.

El presente estudio tuvo la finalidad de determinar la relación que existe entre la competencia digital y el desempeño laboral en los docentes de los Institutos de Educación Superior Tecnológico bajo estudio en el año 2023, utilizando el modelo teórico de Tourón et al. (2018) para la variable de competencia digital docente y, para la variable de desempeño laboral de Koopmans et. al (2013) con la adaptación a un contexto peruano realizado por Geraldo (2022). Se contó con una muestra de 114 docentes de tres IESTP ubicados en los departamentos de Lambayeque y Arequipa. Los resultados mostraron que entre las variables de competencia digital docente y desempeño laboral existe una relación positiva, demostrando que el uso y conocimiento de la tecnología en el ámbito educativo contribuye al desarrollo del desempeño laboral. Se halló necesario mejorar la confianza de los docentes en cuanto al conocimiento y uso de la tecnología, debido a que la mayoría se encuentran en un nivel medio en general, siendo suficiente para realizar sus sesiones de clase, pero al no conocer lo suficiente de ello pueden proceder con excesiva precaución conllevándolos a la indecisión y rechazo de los recursos valiosos en línea. En cuanto a su nivel alto de desempeño laboral, les permite mantenerse enfocados en la misión de su institución y ofrecer alta calidad de enseñanza a sus estudiantes. / The purpose of this study was to determine the relationship between digital competence and job performance among teachers at the Technological Institutes of Higher Education under study in the year 2023, using the theoretical model by Tourón et al. (2018) for the teacher's digital competence variable and, for the job performance variable, Koopmans et al. (2013) with adaptation to the Peruvian context conducted by Geraldo (2022). A sample of 114 teachers from three IESTPs located in the departments of Lambayeque and Arequipa was used. The results showed a positive relationship between teacher's digital competence and job performance, demonstrating that the use and knowledge of technology in the educational context contribute to the development of job performance. It was found necessary to improve teachers' confidence in their knowledge and use of technology since the majority are at a medium level overall, which is sufficient for conducting their class sessions. However, not knowing enough about it can lead to excessive caution, resulting in hesitation and the rejection of valuable online resources. As for their high level of job performance, it enables them to stay focused on their institution's mission and provide high-quality education to their students.

El objetivo del presente estudio fue determinar la relación entre estrés laboral y desempeño laboral de los asesores comerciales del producto tradicional King Kong. Se utilizó un enfoque cuantitativo, tipo básica de diseño correlacional y corte transversal. La población se conformó por 250 asesores en donde se aplicó un muestreo no probabilístico por conveniencia. Para la recolección de datos se empleó la técnica de la encuesta cuyos instrumentos fueron el cuestionario de JCQ de karasek para estrés laboral y de Puma 2017 para desempeño laboral. Los resultados encontraron una correlación significativa y de nivel moderado con un Rho de Spearman de 0.417. Finalmente, en las diversas tiendas dedicadas a la fabricación y venta del dulce tradicional, se concluyó que mientras el estrés laboral aumenta, lo mismo ocurrirá con el nivel de desempeño laboral, ya que, los asesores logran tener un equilibrio entre ambas variables. / The objective of this study was to determine the relationship between job stress and job performance of sales advisors of the traditional King Kong product. A quantitative, basic correlational, cross-sectional design approach was used. The population consisted of 250 advisors to whom a non-probabilistic convenience sample was applied. The survey technique was used for data collection, using the JCQ karasek questionnaire for job stress and the Puma 2017 questionnaire for job performance. The results found a significant and moderate correlation with a Spearman's Rho of 0.417. Finally, in the different shops dedicated to the manufacture and sale of traditional sweets, it was concluded that as job stress increases, the level of job performance will also increase, as the advisors manage to have a balance between both variables.

In South Africa, legislation dictates that employees must be developed resulting in the need to identify candidate's development capability. As such, it is essential to be able to measure the learning potential of candidates. In practice, cognitive ability has been linked to the complex process of job performance. This study aimed to determine whether learning potential can be used as a predictor of job performance. The Learning Potential Computerised Adaptive Test (LPCAT) was utilised to measure learning potential and job performance was measured through a promotion ratio (taking job knowledge and tenure into account). The moderator variables were investigated. A sample of 135 technical employees was drawn. The data was statistical manipulated reporting various significant relationships confirming the internal reliability of the LPCAT and indicating a strong significant relationship between learning potential and job performance. Variables such as learning potential, job grade and tenure are significant when predicting job performance. / Industrial and Organisational Psychology / MA (Industrial and Organisational Psychology)

The objective of the research was to investigate an improvement in job performance when role-play is used as a training and assessment tool in a sales call centre environment. The research was conducted by means of a competence assessment used at different stages (Quality Assurance Performance Management Questionnaire). The final stage was two weeks after the learners who had qualified to be sales agents had entered a real working environment. At this final stage, calls were retrieved and rated against the Quality Assurance Performance Management Questionnaire (QAPMQ). A sample of 40 novice sales agents (learners) were selected and randomly divided into the control and experimental groups. The research findings indicated that if planned well, role-play can be an effective training and assessment tool. / Industrial & Organisational Psychology / M.Comm. (Industrial & Organisational Psychology)