This research aimed to qualititavely identify any new dimensions of job satsfaction , gender differences among black middle level managers as well as the impact of afrocentric values. Content and process theories provided the theoretical framework in the identification of determinants of job satsfaction. Semi-structured interviews were administered to eight employees in the educational and finacial sector. Interpretative phenomenological analysis was used to analyse the data. The results indicated that no 'new' dimensions of job satisfaction were identified in the selected sample. Behaviour, perceptions and actions, however, manifested against the background of the South African political and socio-economic history, as well as highlighting the process of acculturation. Findings referred to the importance of social needs against the background of ubuntu. The role of the supervisor and the necessity of open communication in the workplace were emphasised. Language issues were highlighted as significant in the perception of exclusion in the workplace. The need for recognition of qualifications and skills against the background of affirmitive action policies was clear. Participants suggested the significance of personal development as manifested in their need for self-actualisation and self-efficacy. Gender differences were prevalent in all determinants of job satisfaction bar recognition of qualifications in the work environment. / Psychology / D. Litt. et Phil. (Psychology)

by Law Tak Yan. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 44-46). / TABLE OF CONTENTS / APPROVAL --- p.ii / ABSTRACT --- p.iii / TABLE OF CONTENTS --- p.iv / LIST OF ILLUSTRATIONS --- p.vi / LIST OF TABLES --- p.vii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- LITERATURE REVIEW --- p.3 / Definitions of Organisational Commitment --- p.3 / Antecedents of Organisational Commitment --- p.4 / Job Characteristics Model --- p.6 / Core Job Characteristic Dimensions --- p.7 / Skill Variety --- p.8 / Task Identity --- p.8 / Task Significance --- p.8 / Autonomy --- p.8 / Feedback --- p.9 / Critical Psychological States --- p.10 / Personal and Work Outcomes --- p.10 / Growth Need Strength --- p.11 / Relationship between Organisational Commitment and Job Characteristics --- p.11 / Chapter III. --- METHODOLOGY --- p.13 / Organisation of the Labour Department --- p.13 / Sample Characteristics --- p.17 / Measurement of Organisational Commitment --- p.18 / The Job Diagnostic Survey --- p.20 / Interview --- p.22 / Chapter IV. --- RESULTS AND ANALYSIS --- p.23 / Level of Organisational Commitment --- p.25 / Comparison of Job Characteristics --- p.27 / Skill Variety --- p.27 / Task Identity --- p.28 / Task Significance --- p.28 / Autonomy --- p.29 / Feedback --- p.30 / Antecedents of Organisational Commitment for Assistant Labour Officers --- p.31 / Chapter V. --- DISCUSSION AND CONCLUSION --- p.32 / Enrichment of Job Characteristics by Job Redesign --- p.32 / Combining Tasks --- p.33 / Establishing Client Relationship --- p.33 / Opening Feedback Channels --- p.34 / Antecedents of Organisational Commitment --- p.34 / APPENDIX --- p.36 / BIBLIOGRAPHY --- p.44