M.A. (Psychology) / Please refer to full text to view abstract

One of the most neglected areas of criminological and social science research is the police communications or dispatch center. While research projects dealing with stress and job satisfaction are found in abundance for other occupations, studies specific to the police dispatcher are uncommon. The role of the dispatcher has changed significantly in the last few decades. Improvements in technology and changes in public expectations of emergency services have forever altered the communications professional. Dispatchers work in an environment reliant on information. There is tremendous pressure to process the information coming into a communications center quickly and correctly. A mistake could prove fatal. Work pressures, burnout, high employee turnover, low pay, and a lack of respect from police coworkers can easily result in negative emotional and psychological consequences for the dispatcher. An effective manager could reduce the feelings of stress and low job satisfaction this environment can facilitate. The current study utilizes survey data from a sample of police dispatchers and their managers in the Dallas/Fort Worth, Texas area. The purpose of the survey is to identify the level of stress and job satisfaction reported by the dispatchers and their managers. The effects of differing types of stress will be investigated. Other relationships such as length of service, education, gender, ethnicity, and agency size will also be addressed.

The purpose of this project was to examine the factors affecting coaches with stress burnout. This project was intended for all coaches from high school to college level.

Due to employment equity legislation that opened up opportunities for women, women are under pressure to perform at work - something that may affect their occupational stress and impact on both the individual and the organisation. The respondents comprise six women managers in a market research organisastion. The respondents' perception of stress was supported by qualitative research methods and compared to the researcher's Organisational Stress Model. From the data it is evident that stressors at work such as workload, relationships, role overload and individual traits primarily affect the respondents' experience of stress. These stressors have an effect on respondents' perceptions of stress and impacts on their productivity and personal life. The respondents denoted a necessity for skills development in order to enhance themselves at work and on a personal level. The study has furthermore found that stress at work can, however, be somewhat alleviated by implementing stress programmes in organisations. / Psychology / M.A. (Navorsingsielkunde)

published_or_final_version / Education / Master / Master of Education

published_or_final_version / Education / Master / Master of Education

The purpose of this study was to: (1) identify the sources of job-related stress which create excessive pressures for the directors and faculty of medical record administration and medical record technology programs; (2) identify the strategies that the directors and faculty of medical record administration and medical record technology programs find most helpful in coping with stress; (3) determine the relationship among demographic variables and job-related stressors as perceived by the directors and faculty of medical record administration and medical record technology programs; and (4) determine the difference among the means of five stress factors as perceived by the directors of medical record administration, faculty of medical record administration, directors of medical record technology and faculty of medical record technology programs. Questionnaires were mailed to 403 respondents. The response rate was 81.3%. Within the limitations of this study, the results revealed that "Having insufficient time to keep abreast of current developments in my field"was the highest stressor. The top stress coping strategy was "Social interaction." The relationship between demographic variables and five stress factors of reward and recognition, time constraint, departmental influence, professional identity and student interaction revealed a positive correlation between degree and professional identity factor, and a negative correlation between degree and student interaction factor. The results also indicated a positive correlation between type of program and the factors-time constraint, professional identity and student interaction; a positive correlation between academic rank and the factors--time constraint and student interaction; a positive correlation between teaching responsibilities and time constraint factor; and a positive correlation between marital status and professional identity factor. The directors and faculty of medical record administration perception of time constraint and professional identity factors differed from that of the directors and faculty of medical record technology programs.

Lee Chi On. / Thesis (Ed.D.)--Chinese University of Hong Kong, 2001. / Includes bibliographical references (p. 132-145). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest Information and Learning Company, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Mode of access: World Wide Web. / Abstracts in English and Chinese.

by Cheung, Wai-yee. / Includes bibliographical references / Thesis (M.Ph.)--Chinese University of Hong Kong, 1986

Lee Wing-Sze Wincy. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2001. / Includes bibliographical references (leaves 39-47). / Abstracts in English and Chinese. / ABSTRACT --- p.2 / ACKNOWLEDEGEMENT --- p.4 / TABLE OF CONTENTS --- p.5 / INTRODUCTION OF RESEARCH TOPIC --- p.7 / THEORETICAL OVERVIEW --- p.9 / To be or not to be: Cognitive appraisal of stressful event --- p.9 / Psychological Vulnerability: Attitude towards using computer and computer anxiety --- p.13 / Burnout as the manifestation of occupational strain --- p.15 / Social Support --- p.17 / "The consequences of ""burning out"": Intention to Leave" --- p.19 / PRESENT INVESTIGATION --- p.19 / Confirmatory Analysis --- p.19 / Model specification and model testing --- p.20 / METHOD --- p.22 / Sample --- p.22 / Measurement of theoretical constructs --- p.23 / Pilot Study --- p.26 / RESULTS --- p.27 / Item level confirmatory analysis --- p.27 / Testing of measurement model --- p.30 / Evaluating the structural model --- p.32 / DISCUSSION --- p.34 / Implication of findings --- p.34 / Limitations and future studies --- p.37 / REFERENCES --- p.40 / APPENDIX A --- p.49 / APPENDIX B --- p.50 / APPENDIX C --- p.51 / TABLE 1 TO TABLE4 --- p.58 / FIGURE CAPTION --- p.61 / FIGURE1 --- p.62 / FIGURE2 --- p.63