This work was based on an investigation of the subject of burnout, as observed by the researcher among social workers that worked for various social services organizations - both Government Departments and Non-Governmental Organizations - based in the Eastern Cape Province. The study of burnout was conducted with the aim to obtain information from the respondents about their conditions at work, and how those conditions contributed, as alleged, to burnout experienced by them. A qualitative research method was used as an approach that the researcher found best in that it allowed for an in-depth probe into the circumstances of the respondents (including the attitudes and emotions of the respondents), to give a broad picture of the situation as experienced by the respondents at work. A qualitative method was handled through the exploratory research principle of sampling and gathering of data, as the researcher felt it a sufficiently appropriate route to help yield the required outcomes of the study. The researcher's motivation to pursue the research was prompted by several indicators which included an article in the Daily Dispatch of 26 August 2003 that wrote 'Social workers quit in droves' and some personal contact with graduated students of social work, recently employed as social workers in various settings. Interesting dynamics about social work practice and its frustrations surfaced, and out of that premise, the researcher felt that it was an opportune moment to carry out an investigation to discover the facts about burnout as experienced by social workers. The findings on the research would be published, and the researcher intended to inform the social work community about the outcomes of research, hoping that the information would become useful to them in curtailing or preventing future encounters of burnout as experienced by them at the work place. In other words, recommendations for solutions would be provided based on the findings as an outcome of that investigation. To allow for the success of the research process, the researcher planned to draw from several resource centers and other researchers' data, any valuable piece of information, record, or existing data that could assist in evaluating information that became available during data collection. Such information was seen as very important since it helped in making the data analysis process easier and more than enough information could thus be obtained. Finally the researcher had found the study quite fascinating in that it addressed human concerns in the form of social work issues at work, which the researcher personally considered important and shared as one of the issues affecting social work professionals.

Background: Despite the prevalence of HIV/AIDS stabilizing and slightly decreasing in certain provinces, there are a number of People Living With HIV/AIDS (PLWHA) in South Africa. Many people seek help at primary health clinics and hospitals and receive chronic care at these facilities. Caring for these chronic patients and new patients entering the health system can be stressful to the health professionals who are involved. Many studies that have been conducted have focused on the clinical aspects of individual patients, while few studies have focused on the experiences and stressors of health professionals looking after PLWHA. To ensure quality of care for patients with HIV/AIDS, it is important to understand the experiences of health professionals looking after HIV/AIDS patients and how stressful experiences may influence their attitude towards these patients. Aim: The aim of this study is to report the factors health professionals perceive as occupational stressors caring for people living with HIV/AIDS in the public health sector of the Nelson Mandela Metropolitan Municipality. Research design and Methodology: A quantitative, descriptive and non-experimental research design was followed. A pilot study was conducted to determine the clarity of questions, effectiveness of the instructions, completeness of the response sets, the time required to complete the questionnaires and the success of the data collection. The primary method of data collection was self-administered questionnaires. The questionnaires were dispatched to 30 health professionals at the public health facilities in the Nelson Mandela Metropolitan Municipality. A descriptive statistical analysis was done using a Statistical Package. This revealed the following findings. Findings: The following are the findings that were perceived to be occupational stressors: organizational factors, job design factors, career and promotional factors, role-related factors and cultural factors. iv Conclusion and recommendations: There are occupational stressors that affect health care professionals working in an HIV/AIDS setting. The following are the recommendations to rectify or to improve the situation: • Improve the communication of goals and objectives; • Redesign the job; • Human-resources development ; • Improvement of salaries; • Career planning and mentoring; and • Sensitisation of employees to cultural differences.

A critical care unit is a dynamic and highly technological environment. Professional nurses who have been working in the critical care unit for a period of time are passionate about the environment in which they work. They find their on duty time challenging and stimulating. The critical care environment is slowly changing. Due to the fact that there are fewer professional nurses with an additional qualification in critical care available to work in the critical care units. The utilisation of an increasing number of agency nurses leads to an increase in sub-standard nursing care as well as dissatisfied doctors and patients. The shortage of critical care staff has resulted in the need to find an alternative human resources framework and still provide cost effective, safe quality patient care. This leads to the design and implementation of a team nursing care framework for critical care. The research objectives for this study were: - To explore and describe the experiences of professional nurses with regard to a team nursing care framework in private critical care units. - Develop guidelines to optimize the team nursing care framework in critical care units in a private hospital group. The research is based on a qualitative, explorative, descriptive and contextual research design. The study is based on a phenomenological approach to inquiry. Eleven in-depth semi structured face-to-face phenomenological interviews were utilized as the main means of collecting data. A purposive, criterion based, sampling method was used. Specific inclusion criteria were met and consent was obtained from the participants and from the management of the private clinic where the research was conducted. Two central themes were identified:- Theme One: The professional nurses experienced the team nursing care framework in the critical care unit as a burden. Six sub-themes were identified. - Theme Two: Professional nurses made recommendations for improvement of the team nursing care framework in the critical care unit. By describing the lived experiences of the professional nurses in the critical care units, based on research interviews, the researcher painted a clear picture of the team nursing care framework in the critical care unit. Guidelines were developed based on the identified themes. The broad guidelines are aimed at ensuring that the nurses are competent to care for critical care patients prior to them commencing work in the critical care unit. The researcher concludes this study by making recommendations for Nursing practice, education and research.

M.A. (Clinical Psychology) / Please refer to full text to view abstract

A dissertation submitted in partial fulfiIIment of the requirements for the degree of Master of Arts (Clinical Psychology) in the Department of Psychology, University o f Zululand, 2005. / Correctional officers in correctional institutions play a significant role in creating and maintaining the environment within the prison. As a result many issues related to correctional officers have been examined, for instance researchers found that correctional officers experience excessive stress that leads to physical illness, cost money, family problems or inability to perform duties appropriately (Finn, 2000). Most studies examining causes and negative consequences of correctional officers stress were conducted in Western countries, few studies have examined stress and stress related problems among correctional officers in other countries. Thus the present study examined the sources and the extent of stress among correctional officers in South Africa and the effect of these on job satisfaction.

Thesis (M.A. (Social Work)) -- University of Limpopo, 2017 / The aim of the study was to explore the factors that contribute to occupational stress among the fire-fighters employed by the Polokwane Local Municipality, Capricorn District of Limpopo. The study focused on the following variables: working relationships, work load, nature of work, deadlines pressure and work-home balance. The nature of the study is qualitative. The study data was collected from July to September 2015. The researcher interviewed fire-fighters in Polokwane Local Municipality. An in-depth semi-structured interview was utilised as the data collection method. The instrument used in the study was a semi structured interview schedule. Data was thematically analysed. The study findings showed that working relationships, work-load, nature of work, deadline pressure and work-home balance contributed to occupational stress. The study also found that occupational stress had negative effects on both the fire-fighters and their organisation

The aim of this study is to explore and describe the coping skills of registered nurses in a changed working environment. The research is conducted in the City Health clinics. The objectives of the study are:  to identify strategies which nurses use to cope with the changes in the health care services;  to explore appropriate support systems that will enhance the coping skills of registered nurses in clinics in the City Health Department; and  to deduce guidelines on how to support staff from the literature study and the results of the research. The research problem is the following: nurses in primary health care facilities do not adequately cope with major changes in health care delivery. A qualitative approach for the research was chosen. Personal interviews and focus group discussions were used to identify the coping skills of registered nurses. Data analysis was done manually. Transcriptions of recordings of the individual interviews and group discussions were done. Themes were organized and categorized into meaningful links and relationships. The findings indicate that the following factors improve the coping skills of registered nurses:  team-work and support;  to voice your opinion when necessary and good communication between staff;  regular breaks during working hours;  inherent factors for example strong spiritual and emotional strength that assist registered nurses to cope;  family support;  the provision of quality care is rewarding;  the assistance and support from the church (congregation);  the effective re-organisation of health services;  continuous support programs for staff; and  continuous education to develop skills of registered nurses. / Advanced Nursing -- Psychological aspects / M.A.

D.Diac. (Play Therapy) / Teachers in South Africa experience strain and tension, unique to their specific work description, which is evident in the career-related stress symptoms experienced by the individual teachers, the high rate of absenteeism amongst teachers, as well as the high attrition rate. Although factors causing teacher-stress, and the consequences thereof, have been extensively researched, a limited number of empirical evaluations of the effectiveness and accessibility of stress-management programmes have been conducted. Due to the holistic nature of Gestalt therapy, its emphasis on the here-and-now and the Gestalt principles of awareness, dialogue and process, a Gestalt therapeutic process model was developed to empower teachers to regain homeostasis. The aim and objectives of the research were the design, development, presentation and evaluation of a Gestalt therapeutic process model for teachers suffering from career-related stress, in their quest to regain homeostasis. The model was developed to be implemented within the school environment by a trained member of the school management team. The process of intervention research was used for the research study. A functional Gestalt therapeutic programme, based on the theoretical Gestalt therapeutic model, was developed and presented to ten teachers, selected through purposive sampling, and again to five different teachers, selected through theoretical sampling. The teachers identified were representative regarding age, gender, race and years in education. Triangulation was used and qualitative and quantitative data were collected simultaneously. The hypothesis stated for the research was that if teachers, suffering from career-related stress, were exposed to a Gestalt therapeutic model, they would regain homeostasis. Both the qualitative and quantitative data supported the hypothesis. The effect of the variables on each other was compared to confirm the reliability, applicability and neutrality of the research data. At the end of the three month research period the teachers who were exposed to the said model experienced less stress-related symptoms, as well as growth towards maturity and self-support, which would ultimately result in the regaining of homeostasis. A further objective of the research was to determine the feasibility of a trained school management team member implementing the Gestalt therapeutic process model at school. The qualitative data collected, indicated the feasibility thereof on condition that the school management team member did receive the necessary Gestalt therapeutic training. / Social Work

The aim of this study was to investigate how air traffic controllers cope with stress and also to determine whether there were statistically significant differences in the coping behaviour of air traffic control staff from different groups. The study was conducted on a sample of Air Traffic Controllers who control civilian aircraft in the South African airspace. The coping resources inventory (CRI) assessment was used to collect data and analysed to determine how controllers cope with stress and whether there are differences in the coping behaviour of air traffic control staff from different groups. The results showed that air traffic controllers use emotional coping resources to cope with stressful work situations and make less use of cognitive coping resources. The results also showed that there were no statistically significant differences in the coping behaviour of air traffic control staff from different groups. / Industrial and organisational psychology / M.A. (Industrial and Organisational Psychology)

Thesis (MA) -- University of Stellenbosch, 2004. / ENGLISH ABSTRACT: The effects that a traumatic event can have on an individual and the high crime rate in South Africa (SA) were grounds for this two-phase study investigating Posttraumatic Stress Disorder (PTSD) symptom severity within the South African Police Service (SAPS). Two aims of the study were to investigate the relationship of six variables with the outcome variable (PTSD symptom severity) and to construct a regression model that could be used to predict levels ofPTSD symptom severity amongst SAPS members. A third aim was to construct a current list of duty-related stressors that SAPS members face. Phase one comprised 19 officers compiling a duty-related stress list that would form the basis of the stressor questionnaire in phase two. Phase two comprised 97 officers in 12 stations in the West Metropol completing a battery of questionnaires, including the PTSD Symptom Scale: Self-Report Version (Foa, Riggs, Dancu, & Rothbaum, 1993), the Ways of Coping Questionnaire (Folkman & Lazarus, 1988), the Multidimensional Scale of Perceived Social Support (Zimet, Dahlem, Zimet, & Farley, 1988), an extent of service experience questionnaire, and the duty-related stress list. The results from the regression model showed perceived social support to have significant beneficial effects on PTSD symptom severity as did emotion-focused coping. Problem-focused coping was found to exacerbate PTSD symptom severity. Regression model 1 and regression model 2 were found to not significantly predict the outcome variable and the model of best fit was suggested. / AFRIKAANSE OPSOMMING: Die uitwerking wat 'n traumatiese gebeurtenis op 'n individu kan he en die hoe misdaadsyfer in Suid-Afrika (SA) was die beweegredes agter 'n tweefasige studie na die ernstigheid van die simptome van posttraumatiese stresversteuring (PTSV) in die Suid- Afrikaanse Polisiediens (SAPD). Die doel van die studie was om die verwantskap van ses veranderlikes met die uitkomsveranderlike te ondersoek en om 'n regressiemodel te skep wat gebruik kan word om die vlak van ernstigheid van PTSV-simptome by SAPD-Iede te voorspel. 'n Derde doel was om 'n bygewerkte lys van die werksverwante stressors wat SAPD-Iede in die gesig staar, saam te stel. In fase een het 19 polisiebeamptes 'n werksverwante streslys saamgestel wat as grondslag vir die stressorvraelys van fase twee gedien het. Fase twee het die voltooiing van 'n reeks vraelyste deur 97 beamptes van 12 stasies in die Wes-Metropool behels. Vraelyste het die volgende ingesluit: die PTSVsirnptoomskaal: self-aanmeldingsweergawe (Foa, Riggs, Daneu & Rothbaum, 1993), die maniere-van-hantering-vraelys (Folkman & Lazarus, 1998), die multidimensionele skaal van waargenome sosiale ondersteuning (Zimet, Dahlem, Zimet & Farley, 1998), 'n vraelys oor die mate van dienservaring, en die stresvraelys. Die uitslae van die regressiemodel het getoon dat waargenome sosiale ondersteuning, asook emosioneelgefokusde hantering, 'n betekenisvolle voordelige uitwerking op die ernstigheid van PTSV -sirnptome het. Daar is gevind dat probleemgefokusde hantering die ernstigheid van PTSV-simptome vererger. Regressiemodel 1 en die gewysigde regressiemodel 2 het nie die uitkomsveranderlike betekenisvol voorspel nie en die model wat die meeste van pas was, is aanbeveel.