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A dissertation submitted in partial fulfilment of the requirements for the degree of MASTER OF ARTS IN CLINICAL PSYCHOLOGY in the Faculty ofArts at the University of Zululand, 1999. / Literature repeatedly indicates that stress and burnout constitute a serious problem in the police profession. This study endeavours to identify and describe the stress experiences of community police personnel and in so doing, to gain a deeper and clearer insight into the complex process of stress and burnout in a presently fast changing South African safety and security milieu. A biographical questionnaire as well as a semi-structured questionnaire was used in this research study, which followed a qualitative route. In-depth interviews were held with seven community police officers in the Port Elizabeth region, Eastern Cape. Six of these police officers were from urban areas and one was from a rural area. Content analysis revealed that various stressors, stress reactions, coping mechanisms and support sources as well as various degrees of self-esteem and burnout were manifested. The distinction and relationship between burnout and stress was also considered. In addition, emphasis was placed on biographical variables that play a role in the manifestation of stress among policemen. Each police officer's individual degree of stress experienced was related to a unique process in terms of the identified variables. An integrated description on their stress experiences was also presented in order to show both their uniqueness and similarities. Community policing as a general field of application is sorely under-researched in South Africa. Prior to the present study, no studies had been undertaken to specifically describe the stress process of police personnel in their new role as community policing officers. It has become clear that further research in this regard is required to bring about a deeper understanding of the stress experiences of community police personnel. A greater premium should be placed on all the persons involved in this area of research to address the problem of stress among the police profession and thus find solutions. The objective being to secure a greater safety for future generations and provide more support to the police.

Dissertation submitted for partial fulfillment for the degree Master of Arts in Counselling Psychology in the Faculty of Arts at the University of Zululand, 2002. / This study examines the distribution of the behavioural dimensions measured by the Style Analysis Instrument. Research previously conducted in the USA is compared with the South African data collected. The distribution of the dimensions, Dominance, Influence, Steadiness and Compliance (DISC) in the South African genders and the Afrikaans, Black, English and Indian population groups is investigated. Data were collected from three organisations that process the Style Analysis questionnaires, and analysed to ascertain significant differences between the various groups, and correlations between the various behavioural dimensions. Significant differences were found between the USA sample and the SA sample, while lesser differences were found within the SA subgroups. Based on the research of Warburton and Suiter, which established that a disparity between the Adapted Style, i.e. the behavioural style of the individual in the workplace, and the Natural Style, i.e. the inherent behavioural style of the individual, is a predictor of stress in the workplace, an investigation was conducted to discover which South African gender or population group experiences the most stress in the workplace. Overall, the female gender and the Black population group manifest the highest stress indicators within the South African context.

Stress är något som finns ibland oss oavsett om vi blir påverkade eller inte, det finns både i vårt vardagliga liv och på arbetsplatser. Vissa människor påverkas mer än andra och hanterar stressen som finns runt omkring på olika sätt. Syftet med denna undersökning var att ta reda på hur nautiska befäl ombord på svenskflaggade ro-pax fartyg hanterar stress och om den upplevda stressen påverkar arbetet. Undersökningen genomfördes ombord på fartyg där intervjupersonerna tjänstgjorde. Studien utfördes med hjälp av kvalitativmetod och semi-strukturerad intervjumetod. Studiens resultat är från sju intervjuer med sjöbefäl och visade att det finns en hög stressnivå ombord som påverkar personalen och deras arbeten negativt, speciellt vid lastning och lossning. Studien visade också att sjöbefälen är beroende av det sociala stödet och tar hjälp av koffein för att hantera den upplevda stressen ombord. / Stress is something that exists among us whether we are affected or not, it is both in our everyday life and in the workplace. Some people are affected more than others and handle the stress that are available around in different ways. The purpose of this study was to find out how the nautical officers on board the Swedish flagged ro-pax ships handle stress and if the perceived stress affect the work. The survey was carried out on board ships where the respondents are served. The study was carried out with the help of qualitative method and semi-structured interview methods. The results of the study from the seven interviews with the ship's officers and showed that there is a high level of stress on board that affect staff and their work negatively, especially when loading and unloading. The study also showed that marine officer is dependent on the social support and take the help of caffeine to deal with the perceived stress on board.

The purpose of this study was to examine the work-related stress among trainers and office workers through a survey that was constructed to address the research questions. Short-term stress can be explained as a primary physiological change in the body in form of secretion of adrenaline and norepinephrine, which enhances performances. There is also good evidence that physical activity can promote physical and mental health. If the body is exposed to short-term stress over a longer period, it has the opposite effect both mentally and physically. This study was built on a mixed method approach, with a mix of both quantitative and qualitative questions, which of most were quantitative. The survey was distributed to three different companies, with various work duties. Surveys were collected during two different times, with a significant amount the last time. It was thereby analyzed and coded into the program Excel (2016). Only considerable data was later presented to match the research questions. To conclude the results, 82 percent felt work-related stress, while 18 percent didn’t feel work-related stress. Many study participants often feel work-related stress, and more than half of the participants in the study do not know how to handle their work-related stress. The minority of participants however, feels a positive change in terms of achievement and well-being, which is the research area studied less between the negative and positive impact that stress may have. Work-related stress can further reflect today’s approach on stress and scientist have identified a need for further research on “eustress” (positive stress). / Syftet med denna studie var att undersöka den arbetsrelaterade stressen hos tränare och kontorsarbetare genom en enkätundersökning som konstruerades för att behandla forskningsfrågorna. Kortvarig stress kan förklaras som en primär fysiologisk förändring i kroppen i form av utsöndring av adrenalin och noradrenalin, vilket förbättrar prestationen. Det finns även god evidens på att fysisk aktivitet kan främja den fysiska och psykiska hälsan. Om kroppen utsätts för kortvarig stress under en längre period kan den ha motsatt effekt både mentalt och fysiskt. Studien byggde på ett ”mixed method” tillvägagångssätt, med en blandning av både kvantitativa och kvalitativa frågor, varav de flesta var kvantitativa. Enkätundersökningen distribuerades till tre olika företag, med olika arbetsuppgifter. Enkäterna samlades in under två olika tillfällen, och efter dessa två tillfällen fanns det tillräckligt med besvarade enkäter. Det analyserades och kodades efteråt i programmet Excel (2016). Endast betydande data presenterades för att besvara forskningsfrågorna. För att sammanfatta resultatet kände 82 procent arbetsrelaterad stress, medan 18 procent inte kände någon arbetsrelaterad stress. Många deltagare i enkätundersökningen kände ofta av arbetsrelaterad stress, och mer än hälften av deltagarna i studien visste inte hur de skulle hantera stressen. Minoriteten av deltagarna känner av en positiv förändring i fråga om prestation och välbefinnande, detta är forskningsområdet som studerats minst avseende den negativa och positiva inverkan som stress kan ha. Arbetsrelaterad stress kan ytterligare reflektera dagens synsätt på stress, och forskare har identifierat behovet av ytterligare undersökning på ”eustress” (positiv stress).

A dissertation submitted in partial fulfiIIment of the requirements for the degree of Master of Arts (Clinical Psychology) in the Department of Psychology, University o f Zululand, 2005. / Correctional officers in correctional institutions play a significant role in creating and maintaining the environment within the prison. As a result many issues related to correctional officers have been examined, for instance researchers found that correctional officers experience excessive stress that leads to physical illness, cost money, family problems or inability to perform duties appropriately (Finn, 2000). Most studies examining causes and negative consequences of correctional officers stress were conducted in Western countries, few studies have examined stress and stress related problems among correctional officers in other countries. Thus the present study examined the sources and the extent of stress among correctional officers in South Africa and the effect of these on job satisfaction.

Objetivos. Tendo em vista o caráter bidimensional dos fatores psicossociais relacionados ao estresse (CASSEL, 1974), este trabalho teve por objetivos: identificar a interação de fatores psicossociais negativos (estressores) e benéficos (protetores) presente na situação de trabalho de um grupo de operadores de telemarketing, e verificar o potencial do humor como \'recurso psicossocial\' frente ao estresse, como estratégia de coping (dimensão psicológica) e comportamento comunicativo favorecedor do apoio social (dimensão sociológica). Método. Foi realizado um estudo de caso em uma central de tele-atendimento de empresa administradora de planos de saúde pertencente a uma instituição pública, envolvendo doze entrevistas individuais e uma coletiva, semi-estruturadas, observação participante e aplicação de questionário, respondido por 124 operadores de telemarketing de diferentes turnos de trabalho. O questionário, auto-aplicável, constou de dados sócio-demográficos, questões sobre condições de trabalho, estresse no trabalho (KOMPIER & LEVI, 1995), fatores de incômodo e fadiga e satisfação, queixas de saúde e uso do humor. Os dados foram analisados com base no modelo Demanda-Controle (BAKER & KARASEK, 2000; KARASEK & THEORELL, 1990), tendo incluído: análise temática do conteúdo das entrevistas (MINAYO, 1982) e análise descritiva das freqüências obtidas através do questionário. Resultados. A população estudada era predominantemente feminina (72,6 por cento ), jovem (idade média 28 anos), com escolaridade secundária (48,4 por cento ) ou universitária (51,6 por cento ) e salário médio de R$ 600.00. 25,8 por cento eram estudantes. Entre outros, foram identificados fatores psicossociais negativos relacionados: ao ambiente físico; à estrutura temporal (pressão da fila; ritmo elevado externamente imposto; poucas pausas); à latitude decisória: a) falta de controle sobre a tarefa (rigidez da organização do trabalho; fraseologia padrão; falta de oportunidade de tomar decisões individuais, falta de participação); b) baixo grau de arbítrio da habilidade (grande volume de informações a processar, treinamento insuficiente; presença de terminologia médica); interface conteúdo, significado do trabalho e relacionamento com clientes provocando sofrimento emocional via empatia. O relacionamento com os clientes, um dos principais estressores do trabalho dos operadores, por freqüentemente envolver destrato, revelou-se importante fonte de satisfação quando envolve manifestação de reconhecimento. As referências aos fatores de incômodo e ix fadiga e de satisfação foram consistentes, respectivamente, com os fatores psicossociais estressores e benéficos, mostrando-se bons sinalizadores para a identificação daqueles aspectos. Entre os principais fatores de satisfação estavam a jornada de trabalho de seis horas e o relacionamento apoiador e brincalhão entre colegas e com os médicos auditores (apoio social). Quanto às queixas de saúde, 77,4 por cento dos sujeitos referiram sintomas osteomusculares; principais sintomas relacionados ao estresse referidos foram ansiedade (76,6 por cento ) e irritabilidade (66,1 por cento ). O uso do humor como coping foi referido por 78,2 por cento . Quanto a quem ri com quem, os dados indicam que brincadeiras são trocadas durante o trabalho entre os operadores, para 97,6 por cento ; dirigidas pelos operadores aos médicos, para 82,2 por cento ; dirigidas pelos médicos aos operadores, para 66,3 por cento ; pelos operadores aos supervisores, para 59,6 por cento , e pelos supervisores aos operadores, para 58,9 por cento . Conclusões. A situação de trabalho analisada apresentou grande predomínio de fatores psicossociais estressores em relação a \'protetores\' ou \'atenuantes\', representando combinação de intensidade e poucas chances de recuperação psicofisiológica ou, segundo o modelo Demanda-Controle, uma combinação de baixa latitude decisória com altas exigências (pressões psicológicas). O humor constitui um recurso psicossocial potencialmente \'protetor\' (CASSEL, 1974) ou \'modificador\' (BAKER & KARASEK, 2000) do processo de estresse, como estratégia de \'coping\' individual: por favorecer o distanciamento cognitivo; proporcionar alívio de tensão e expressão da subjetividade. Como comportamento comunicativo, o humor pode favorecer o apoio social (por convidar à proximidade; reduzir a distância entre níveis hierárquicos; permitir a expressão de críticas de forma socialmente menos arriscada); mas, acima de tudo, as trocas de humor refletem a dinâmica e a natureza das relações interpessoais, como indica a análise de quem ri com quem, uma das contribuições originais da pesquisa. Esta análise refletiu a presença de forte apoio social entre os operadores e entre estes e os médicos auditores. As brincadeiras \'relâmpago\' que irrompem durante o trabalho são percebidas como fontes de prazer, descarga de tensão e micro-espaços de reequilíbrio psicofisiológico. O humor integra o domínio da liberdade e é fortemente influenciado pelos valores. Se imposto aos trabalhadores, pode ser percebido como um constrangimento psicológico ou moral / Aim. Taking into account the two-dimensional nature of stress-related psychosocial factors (CASSEL, 1974), the study aimed at identifying the interrelation of negative (stressors) and protecting (beneficial) such factors in the work of a group of telemarketing operators, and the potential of humor as a \'psychosocial resource\' in face of stress at work, as a coping strategy (psychological dimension) and communicative behavior favoring social support (sociological dimension). Method. A case study was developed at a call center of the managed care unit of a public institution in São Paulo, Brazil. Data collection involved semi-structured interviews (twelve individual and one collective interview), participatory observation, and an inquiry responded by 124 operators from different work shifts. The inquiry included socio-demographic data, as well as questions on working conditions, factors of discomfort and fatigue and of work satisfaction, stress at work (KOMPIER & LEVI, 1995), health complaints and use of humor. Data analysis was based on the Demand/Control model (BAKER & KARASEK, 2000; KARASEK & THEORELL, 1990), and included content analysis of interviews (MINAYO, 1982), of data gathered through participatory observation, and descriptive analysis of inquiry frequencies. Results. The population studied was predominantly feminine (72.6 per cent ), young (average age 28 years), with high school (48.4 per cent ) or college education (51.6 per cent ) and average monthly wage around US$200.00. 25.8 per cent were students. Among others, negative psychosocial factors identified included: physical environment; time structure (pressure from the queue; high and externally imposed rhythm; few rest breaks); low decision latitude: a) low task control (strict work organization; script; lack of opportunity for individual decision making; lack of participation); and b) low skill discretion (great volume of information to be processed; insufficient training; presence of medical terminology); interrelation of work content, work meaning, and relationship with customers leading to emotional suffering through empathy. The relationship with customers, viewed as an important work-related stressor for often involving rude treatment, is perceived as an important source of satisfaction when involving recognition. Data on factors of discomfort and fatigue showed to be consistent with references to psychosocial stressors and protectors identified. Among protecting factors identified were the 6-hour working period and the supportive relationship among co-workers and with the medical auditors, often involving humor exchanges. Main health complaints were xi musculoskeletal (77.4 per cent ) and stress-related symptoms: anxiety (76.6 per cent ) and irritability (66.1 per cent ). Humor used as coping was referred by 78.2 per cent . Data on who laughs with who indicate that humorous/playful comments are often directed by operators to co-workers, for 97.6 per cent ; by operators to doctors, for 82.2 per cent ; by doctors to operators, for 66.3 per cent ; by operators to supervisors, for 59.6 per cent , and by supervisors to operators, for 58.9 per cent . Conclusions. The work situation of telemarketing operators studied involved a negative balance between psychosocial stressors and beneficial or mitigating factors: a combination of high work intensity and few chances of psycho-physiological recovery or, according to the Demand-Control model, a combination of high demands (psychological pressure) and low decision latitude. Humor is potentially a \'psychosocial resource\' (CASSEL, 1974) or \'modifying factor\' (BAKER & KARASEK, 2000) to the stress process, as an individual coping strategy, for favoring cognitive distancing/re-framing; relief from strain; expression of subjectivity. As a communicative behavior, humor may favor social support (for inviting to proximity; reducing social distance between different hierarchic levels, and permitting the expression of criticisms in less risky ways); but above all, humor as communicative behavior reflects interpersonal relationships dynamics and nature, as it was shown by the analysis of who laughs with who, an original contribution of this research that highlighted the presence of strong social support among operators and between them and the medical doctors. Brief humor events irrupting during work are perceived as a source of pleasure, and micro-spaces of psychophysiological recovery. Humor integrates the domain of freedom and is heavily influenced by cultural values. If it is imposed to workers, it may be perceived as a psychological or moral constraint

Objetivos. Tendo em vista o caráter bidimensional dos fatores psicossociais relacionados ao estresse (CASSEL, 1974), este trabalho teve por objetivos: identificar a interação de fatores psicossociais negativos (estressores) e benéficos (protetores) presente na situação de trabalho de um grupo de operadores de telemarketing, e verificar o potencial do humor como \'recurso psicossocial\' frente ao estresse, como estratégia de coping (dimensão psicológica) e comportamento comunicativo favorecedor do apoio social (dimensão sociológica). Método. Foi realizado um estudo de caso em uma central de tele-atendimento de empresa administradora de planos de saúde pertencente a uma instituição pública, envolvendo doze entrevistas individuais e uma coletiva, semi-estruturadas, observação participante e aplicação de questionário, respondido por 124 operadores de telemarketing de diferentes turnos de trabalho. O questionário, auto-aplicável, constou de dados sócio-demográficos, questões sobre condições de trabalho, estresse no trabalho (KOMPIER & LEVI, 1995), fatores de incômodo e fadiga e satisfação, queixas de saúde e uso do humor. Os dados foram analisados com base no modelo Demanda-Controle (BAKER & KARASEK, 2000; KARASEK & THEORELL, 1990), tendo incluído: análise temática do conteúdo das entrevistas (MINAYO, 1982) e análise descritiva das freqüências obtidas através do questionário. Resultados. A população estudada era predominantemente feminina (72,6 por cento ), jovem (idade média 28 anos), com escolaridade secundária (48,4 por cento ) ou universitária (51,6 por cento ) e salário médio de R$ 600.00. 25,8 por cento eram estudantes. Entre outros, foram identificados fatores psicossociais negativos relacionados: ao ambiente físico; à estrutura temporal (pressão da fila; ritmo elevado externamente imposto; poucas pausas); à latitude decisória: a) falta de controle sobre a tarefa (rigidez da organização do trabalho; fraseologia padrão; falta de oportunidade de tomar decisões individuais, falta de participação); b) baixo grau de arbítrio da habilidade (grande volume de informações a processar, treinamento insuficiente; presença de terminologia médica); interface conteúdo, significado do trabalho e relacionamento com clientes provocando sofrimento emocional via empatia. O relacionamento com os clientes, um dos principais estressores do trabalho dos operadores, por freqüentemente envolver destrato, revelou-se importante fonte de satisfação quando envolve manifestação de reconhecimento. As referências aos fatores de incômodo e ix fadiga e de satisfação foram consistentes, respectivamente, com os fatores psicossociais estressores e benéficos, mostrando-se bons sinalizadores para a identificação daqueles aspectos. Entre os principais fatores de satisfação estavam a jornada de trabalho de seis horas e o relacionamento apoiador e brincalhão entre colegas e com os médicos auditores (apoio social). Quanto às queixas de saúde, 77,4 por cento dos sujeitos referiram sintomas osteomusculares; principais sintomas relacionados ao estresse referidos foram ansiedade (76,6 por cento ) e irritabilidade (66,1 por cento ). O uso do humor como coping foi referido por 78,2 por cento . Quanto a quem ri com quem, os dados indicam que brincadeiras são trocadas durante o trabalho entre os operadores, para 97,6 por cento ; dirigidas pelos operadores aos médicos, para 82,2 por cento ; dirigidas pelos médicos aos operadores, para 66,3 por cento ; pelos operadores aos supervisores, para 59,6 por cento , e pelos supervisores aos operadores, para 58,9 por cento . Conclusões. A situação de trabalho analisada apresentou grande predomínio de fatores psicossociais estressores em relação a \'protetores\' ou \'atenuantes\', representando combinação de intensidade e poucas chances de recuperação psicofisiológica ou, segundo o modelo Demanda-Controle, uma combinação de baixa latitude decisória com altas exigências (pressões psicológicas). O humor constitui um recurso psicossocial potencialmente \'protetor\' (CASSEL, 1974) ou \'modificador\' (BAKER & KARASEK, 2000) do processo de estresse, como estratégia de \'coping\' individual: por favorecer o distanciamento cognitivo; proporcionar alívio de tensão e expressão da subjetividade. Como comportamento comunicativo, o humor pode favorecer o apoio social (por convidar à proximidade; reduzir a distância entre níveis hierárquicos; permitir a expressão de críticas de forma socialmente menos arriscada); mas, acima de tudo, as trocas de humor refletem a dinâmica e a natureza das relações interpessoais, como indica a análise de quem ri com quem, uma das contribuições originais da pesquisa. Esta análise refletiu a presença de forte apoio social entre os operadores e entre estes e os médicos auditores. As brincadeiras \'relâmpago\' que irrompem durante o trabalho são percebidas como fontes de prazer, descarga de tensão e micro-espaços de reequilíbrio psicofisiológico. O humor integra o domínio da liberdade e é fortemente influenciado pelos valores. Se imposto aos trabalhadores, pode ser percebido como um constrangimento psicológico ou moral / Aim. Taking into account the two-dimensional nature of stress-related psychosocial factors (CASSEL, 1974), the study aimed at identifying the interrelation of negative (stressors) and protecting (beneficial) such factors in the work of a group of telemarketing operators, and the potential of humor as a \'psychosocial resource\' in face of stress at work, as a coping strategy (psychological dimension) and communicative behavior favoring social support (sociological dimension). Method. A case study was developed at a call center of the managed care unit of a public institution in São Paulo, Brazil. Data collection involved semi-structured interviews (twelve individual and one collective interview), participatory observation, and an inquiry responded by 124 operators from different work shifts. The inquiry included socio-demographic data, as well as questions on working conditions, factors of discomfort and fatigue and of work satisfaction, stress at work (KOMPIER & LEVI, 1995), health complaints and use of humor. Data analysis was based on the Demand/Control model (BAKER & KARASEK, 2000; KARASEK & THEORELL, 1990), and included content analysis of interviews (MINAYO, 1982), of data gathered through participatory observation, and descriptive analysis of inquiry frequencies. Results. The population studied was predominantly feminine (72.6 per cent ), young (average age 28 years), with high school (48.4 per cent ) or college education (51.6 per cent ) and average monthly wage around US$200.00. 25.8 per cent were students. Among others, negative psychosocial factors identified included: physical environment; time structure (pressure from the queue; high and externally imposed rhythm; few rest breaks); low decision latitude: a) low task control (strict work organization; script; lack of opportunity for individual decision making; lack of participation); and b) low skill discretion (great volume of information to be processed; insufficient training; presence of medical terminology); interrelation of work content, work meaning, and relationship with customers leading to emotional suffering through empathy. The relationship with customers, viewed as an important work-related stressor for often involving rude treatment, is perceived as an important source of satisfaction when involving recognition. Data on factors of discomfort and fatigue showed to be consistent with references to psychosocial stressors and protectors identified. Among protecting factors identified were the 6-hour working period and the supportive relationship among co-workers and with the medical auditors, often involving humor exchanges. Main health complaints were xi musculoskeletal (77.4 per cent ) and stress-related symptoms: anxiety (76.6 per cent ) and irritability (66.1 per cent ). Humor used as coping was referred by 78.2 per cent . Data on who laughs with who indicate that humorous/playful comments are often directed by operators to co-workers, for 97.6 per cent ; by operators to doctors, for 82.2 per cent ; by doctors to operators, for 66.3 per cent ; by operators to supervisors, for 59.6 per cent , and by supervisors to operators, for 58.9 per cent . Conclusions. The work situation of telemarketing operators studied involved a negative balance between psychosocial stressors and beneficial or mitigating factors: a combination of high work intensity and few chances of psycho-physiological recovery or, according to the Demand-Control model, a combination of high demands (psychological pressure) and low decision latitude. Humor is potentially a \'psychosocial resource\' (CASSEL, 1974) or \'modifying factor\' (BAKER & KARASEK, 2000) to the stress process, as an individual coping strategy, for favoring cognitive distancing/re-framing; relief from strain; expression of subjectivity. As a communicative behavior, humor may favor social support (for inviting to proximity; reducing social distance between different hierarchic levels, and permitting the expression of criticisms in less risky ways); but above all, humor as communicative behavior reflects interpersonal relationships dynamics and nature, as it was shown by the analysis of who laughs with who, an original contribution of this research that highlighted the presence of strong social support among operators and between them and the medical doctors. Brief humor events irrupting during work are perceived as a source of pleasure, and micro-spaces of psychophysiological recovery. Humor integrates the domain of freedom and is heavily influenced by cultural values. If it is imposed to workers, it may be perceived as a psychological or moral constraint

Tyrimo tikslas - išsiaiškinti mokyklų vadovų vadovavimo stiliaus ir vadovų elgesio aktyvumo (A tipo) sąsajas su darbuotojų – mokytojų darbe patiriamu stresu (išgyvenamais stresogeniniais įvykiais, profesiniu pervargimu). Tyrime dalyvavo 242 Kauno regiono mokyklose dirbantys asmenys (mokytojai ir jų vadovai – direktoriai ir pavaduotojai). Jiems buvo pateiktos dviejų tipų apklausos anketos: mokytojams ir vadovams. Tiriamieji turėjo užpildyti anketas atitinkančias jų pareigas mokykloje: mokytojų anketa ir vadovų anketa. Pastarąją pildė mokyklų direktoriai ir pavaduotojai. Darbuotojams nustatytas patiriamų stresogeninių įvykių darbe dažnumas, profesinis pervargimas, pasitenkinimas santykiais su vadovais, kolegomis ir mokiniais, pasitenkinimas atliekamu darbu, gaunamu atlyginimu bei sudarytomis darbo sąlygomis. Vadovams nustatytas vadovavimo stilius ir elgsenos aktyvumas (A tipas). Tyrimo rezultatai parodė, kad darbovietėse, kurių administracijos vadovavimo stilius yra orientuotas į užduotis, darbuotojų profesinio pervargimo (emocinio išsekimo) išreikštumas yra didesnis, darbuotojai daugiau išgyvena stresogeninių įvykių susijusių su mokinių susižeidimais mokykloje, nepalankiu vadovybės elgesiu ir konfliktų tarp bendradarbių sprendimu bei grėsme parasti darbą, taip pat darbuotojai mažiau patenkinti atlyginimu ir savo darbu, bei mažiau patenkinti santykiais su bendradarbiais ir administracija, lyginant su darbuotojais dirbančiais darbovietėse, kurių administracijos vadovavimo... [toliau žr. visą tekstą] / Purpose of research – to learn the links of the management style of the principals at school and the behavioral activity (A type) with the stress that employees – teachers experience at work (experienced stressogenic events, professional exhaustion). 242 persons working at Kaunas regional schools took part in the research (teachers and their managers – principals and deputies). They were given the questionnaires of two types – for teachers and managers. The respondents had to complete the questionnaires corresponding to their duties at school: questionnaire for teachers and questionnaire for managers. The latter was completed by the principals and their deputies. It was determined the frequency of the stressogenic events that the employees experience at work, professional exhaustion, satisfaction with the relations with managers, colleagues and students, satisfaction with the work done, received salary, and the work conditions. The management style and the behavioral activity (A type) were determined for the managers. The results of the research showed that in the workplaces, where the management style of the administration is directed to the tasks, the manifestation of the professional exhaustion of the employees (emotional exhaustion) is higher, the employees experience more stressogenic events related to the injuries of the students at school, unfavorable behavior of the management and solution of the conflicts with colleagues, threat to loose the job. Also the... [to full text]

The thesis deals with the stress of social workers in selected institutions in Strakonice. The thesis has six chapters in total, of which the first five are theoretical and the last chapter that concerns practical investigation. Theoretical chapters are based on literature and provide basic general information about stress such as the theory of stress, definition of stress, stressor. They also contain a chapter on social and personal predispositions and stress management, which describes the role of faith, residence concepts, help syndrome, stress at work, supervision. The last of the theoretical chapters discusses the consequences of stress mental hygiene and ways to measure stress. The empiric research follows up on the theoretical chapters. First of all, all methods used in the research are described and it is explained why these have been used. Methods are followed by the sample of examined group, individual profiles of respondents and data analysis. Follows the controversy over the acquired knowledge, which is part of the discussion and followed by the conclusion of the whole work.