The present study examines how the relationship between workplace bullying and mental health can be influenced by emotional exhaustion, and how the intensity in this relationship can be affected by the individual’s psychological capital, and access to social support from colleagues and supervisors. The studys theoretical framework is based on the Job Demand-Control-Support model, the Job Demands-Resources model and the Conservation of Resources theory. Data were collected at Indian workplaces and included 139 participants. The study used a self-report questionnaire and was analyzed with mediation and moderation as main analysis methods. In line with previous research, results showed that psychological capital as a whole moderated the negative effects on mental health that follow from being exposed to workplace bullying. Emotional exhaustion was found to be a mediator in the association between workplace bullying and mental health problems. Psycological capital resilience fully moderated the mediating association between workplace bullying and mental health problems via emotional exhaustion. Psychological capital optimism moderated the association between bullying and emotional exhaustion, but not the full mediation. Social support was shown not to moderate the negative effects of workplace bullying on mental health, which does not support previous findings.

Studien syftade till att undersöka på vilket sätt arbetsrelaterad self-efficacy predicerade de arbetsrelaterade stressorerna krav, kontroll och socialt stöd hos verksamma inom kontaktyrken (N=63). Syftet var också att undersöka om, och därest på vilket sätt, prediktionerna modererades av ålder. Genom en kvantitativ studie distribuerades en webbenkät till slutna Facebook-grupper för verksamma inom kontaktyrken. Webbenkäten innehöll en mätskala för arbetsrelaterad self-efficacy och en mätskala för krav, kontroll samt socialt stöd i arbete. Vidare efterfrågades ålder samt andra demografiska frågor. Resultaten analyserades genom tre linjära (enkla) regressionsanalyser vilka inte påvisade statistiskt signifikanta linjära samband mellan arbetsrelaterad self-efficacy och krav, kontroll eller socialt stöd. Vidare påvisade tre modereringsanalyser inte några statistiskt signifikanta modererande effekter av ålder på prediktionerna mellan arbetsrelaterad self-efficacy och krav, kontroll eller socialt stöd i arbete. / The purpose of this study was to investigate in what way occupational self-efficacy predicted the work-related stressors job demands, control and social support among human services workers (N=63). Furthermore, this study aimed to investigate if, and subsequently how, the predictions were moderated by age. Through a quantitative study, a web-based survey was distributed to closed Facebook-groups for workers in human services. The web-based survey contained a measure for occupational self-efficacy and a measure for job demands, control and social support. Additionally, age and other demographic questions were included. The results were analysed by three linear (simple) regression analyses which showed no statistically significant linear relationships between occupational self-efficacy and job demands, control or social support. Three moderation analyses found no statistically significant moderating effects by age on the predictions between occupational self-efficacy and job demands, control or social support.