No description available.

This study examined the impact of trade liberalisation on Kenya. It analysed the influence of trade liberalisation on trade creation, trade diversion, exports, imports, revenue effects and welfare effects. The developments in trade liberalisation and free-trade economic arrangements were introduced in Kenya and many developing countries in the early 1980s and strengthened from 1990s onward. The short term effects of the structural-adjustment programs were characterised by poor balance of payment conditions, high levels of unemployment, contraction of the imports from other countries, and government revenue losses, among other social problems. Notwithstanding the dismal performance of the Kenyan Economy after liberalisation, the Kenyan government continued to liberalise its trade under various frameworks such as the Economic Partnership agreements (EPAs) with the European Union, the World Trade Organization (WTO) and various bilateral free-trade agreements (BFTA) with its largest trading partners. This study used the World Integrated Trade Solutions-Software for Market Analysis and Restrictions on Trade (WITS/SMART) using 2008 as the base year. This method was used mainly because of its strengths to analyse the tariff effects of a sole market on disaggregate product lines. In addition the WITS/SMART model is able to analyse the impact of trade liberalisation in scenarios of imperfect substitutes. Hence, this study used the WITS/SMART Model to examine the trade liberalisation framework for Kenya under comprehensive implementation of COMESA customs Union, COMESA FTA, WTOFTA and the EPAs. The comparative valuation of the trade-creation effects reveals that the WTOFTA expected the highest trade-creation effects of US$995.16 million. This was followed by the various bilateral free-trade agreements which had a trade-creation effect of US$333.04 million, then COMESACU which had a trade-creation effect of US$310.50 million followed by the EPAs with a value of US$129.45 million. COMESA FTA was expecting trade-creation effects valued at US$15.51 million. These trade-creation effects are expected to cause unemployment through de-industrialisation. This study has also noted that WTO FTA and COMESA CU had no evidence of trade diversion. However, BFTA, EPAs and COMESA FTA showed evidence of trade diversion of US$134.88 million, US$89.28 million and US$2.61 million respectively. This study also examined the possible revenue effect from the free-trade agreements and customs union. It was noted that most losses emanated from the WTOFTA, which was valued at US$817.15 million. This was followed by the COMESACU protocol, which is expected to register a loss amounting to US$327 million. The third free-trade agreement with the highest losses comprised the various BFTAs amounting to US$304 million. The forth probable losses were anticipated from EPAs amounting to US$142 million. The free-trade agreement with the least losses is COMESA FTA with an expected loss of US$7.88 million. The consumer welfare effect was done to assess if consumers benefitted from trade agreements. This study observed that the WTOFTA expected the highest consumer welfare effect of US$103.98 million. This was followed by the various COMESACU with an expected consumer welfare effect of US$56.27 million. The BFTA were the third with a consumer welfare effect of US$ 41.82 million. This was followed by the EPAs with a consumer welfare value of US$ 17.56 million. The trade protocol with the least-expected consumer-welfare effect was the COMESA FTA valued at US$ 1.60 million. Although welfare gains resulting from the anticipated trade agreements were an indication of potential benefits to Kenyans, they were insignificant. This study also analysed the export performance from five different trade agreements and their impact on Kenya. The BFTA expected an export value US$4.63 billion, followed by the EPAs with an expected export value of US$2.18 billion. The third largest export values was WTOFTA with an export value of US$12.12 billion, the fourth being COMESAFTA having an export value of US$ 434.28 million and finally COMESACU with an expected export value of US$394.14 million. The study showed that major exports were composed of minerals, tobacco and agricultural products dominating the export basket. The export destinations were expected to be the WTO members, which include Uganda, Congo, Egypt, Rwanda, Sudan and Zambia. Kenya expected an increase in imports mainly from the WTO amounting to 8.95 per cent. This was followed by the BFTA rated with an expected 3.2 per cent growth in imports. The third protocol expecting import growth was the COMESACU of 2.8 per cent import growth and the EPA with 1.16 per cent import growth, and finally, 0.07 per cent import growth from the COMESA FTA. The expected increase in imports is anticipated to create balance of payment problems for Kenya. The results of the study show that the welfare gains from trade liberalisation were not able to compensate for the revenue losses. The study also showed that Kenya was not able to make optimal use of trade liberalisation to expand its export destinations; as the COMESACU was expected to reduce exports. In light of these findings, the study recommends that measures aimed at boosting exports like strengthening of the Export Processing Zones, export subsidies, the establishing of supply-side facilities, trade financing plus strengthening of the export-supporting institutions. It is important to note that the findings of this study provide an opportunity for Kenya, and other developing countries, to implement measures to ensure that they achieve optimal benefits from the various regional trade agreements.

Open source products such as software development tools and server applications are gaining popularity among expert users. There is however a notable lag in adoption of desktop open source software among ordinary users especially in Africa. A number of critical factors such as performance expectancy, effort expectancy and facilitating conditions have been suggested as the determinants of Information and Communication Technologies adoption in general. This study deemed it important to establish if the above factors are the determinants of desktop open source software adoption in Africa. The study aimed to establish the Open Source Software adoption levels among university students in Kenya as well as the factors affecting Open Source Software adoption in this population. The author further aimed to assess the applicability of popular technology acceptance models in the adoption of the software in the population under study. The study employed literature review, quantitative and qualitative approaches. The study also used both descriptive and explanatory research designs in answering the research questions. The Extended Unified Theory of Acceptance and Use of Technology was used as a theoretical framework because it has synthesised all its major predecessors and accommodated all the predecessors constructs. The other reason The Extended Unified Theory of Acceptance and Use of Technology was used is because the model was developed specifically for predicting voluntary technology adoption. This study established that the adoption of Free Open Source Software products in Kenya is very low and existing literature revealed that this is also the case in other developing countries. The study concluded that the factors affecting adoption of desktop Open Source Software by Kenyan university students are usability, user training, Open Source Software compatibility, social influence, prior experience, social economic status, job market demands, proprietary software piracy culture and patent and copyright laws. Hence the study suggested that the existing technology adoption models are not appropriate in predicting technology adoption in an Africa setup. The study proposed and validated an appropriate model that fits in this context. / School of Computing / D.Phil. (Information Systems)

In the black cotton ecosystem of Laikipia, Kenya, four symbiotic ants coexist at a fine spatial scale on canopies of Senegalia drepanolobium. They exhibit different aggressive behaviours and modify their tree canopies differently. These diverse behaviours were expected to affect the associated canopy arthropod communities. At the Kenya long-term exclosure experiment (KLEE) and its immediate environs at Mpala Research Centre, Laikipia, the insect communities coexisting with each of the four ant species were characterized, and their response to different vertebrate herbivory. Other ant species inhabiting the tree canopies or the ground were surveyed too. Pitfall trapping was used in sampling terrestrial ants, while beating and mist-blowing were used in collecting arboreal insects. Different sampling methods had varying efficacies, revealing the importance of using several methods. There are at least sixteen ant species in this ecosystem, all occurring on the ground, but only ten species on the trees. Terrestrial ant communities in this ecosystem cannot be used as indicators of grazing pressure for range management. A total of 10,145 individual insects were collected from the tree canopies, comprising of 117 species from seven orders and 25 families, forming a complex community of species interacting at different levels. Symbiotic ant species had a significant effect on insect community structure and composition. Crematogaster sjostedti was associated with a community that was significantly different from the other ant species. There was no significant effect of vertebrate feeding pressure on the canopy insect community, but there was an interaction effect between ant species and treatments. Significant differences between ant species mostly occurred on treatment plots where only cows were allowed to graze. One or more of the ant species may be a keystone species in this ecosystem even though experimental manipulations failed to confirm earlier findings. It was concluded that the one-year period during which experimental manipulations were carried out was not long enough to reflect takeover effects on the insect community. The four symbiotic ant species colonizing S. drepanolobium comprises of two guilds, the hemipteran-tending ants (C. sjostedti and Crematogaster mimosae) and non-tending ants (Crematogaster nigriceps and Tetraponera penzigi). Communities associated with these guilds were found to be significantly different in all four diversity indices. The black cotton ecosystem is species-poor compared to other ecosystem such as forests. The number of insect species that colonizes S. drepanolobium and coexists with acacia-ants forms a large proportion of the invertebrate community. Therefore, this ecosystem should be conserved to safeguard this invertebrate community. This will also give scientists a chance to establish how the various insect species coexist with symbiotic ants on tree canopies.

The study examines the development of wildlife conservation policy and practice in Kenya from 1895 to 1975. Started by the colonial state as part of its resource control programme, wildlife conservation in Kenya gradually became an important aspect of the country's economy chiefly because of its significance as the basis of a vibrant tourist industry. The conservation programme was also important to conservationists who viewed Kenya's wildlife as a heritage to humanity. Similarly, local communities, which were affected in various ways by wildlife conservation policies, had their own perceptions of the programme. All this led to the proliferation of groups whose interests were potentially conflicting. Wildlife conservation in Kenya during the period under examination was thus characterised by various struggles between interest groups such as conservationists, the state, and local communities. The struggles centred around such issues as the costs and benefits of conservation and were manifested through anti-conservation activities like the poaching of wild animals by dissatisfied groups. These struggles changed over time in line with social, economic, political, and ecological developments. International events/processes (such as the two world wars, economic booms/depressions, and decolonisation) triggered local processes which influenced conservationism either positively or negatively. Wildlife conservation in Kenya during the period under study was dynamic. The thesis challenges the myth of a monolithic 'colonial' wildlife policy often implied in many studies on the subject. The thesis also lays emphasis on the ecological basis of wildlife conservation while recognising the impact of social, political, and economic developments on the evolution of wildlife conservation policy and practice in Kenya. The country's 'geography' not only provided the foundation for conservation but also influenced the programme over time. Droughts, floods, army worm infestations, and other 'natural' occurrences interacted with social and economic changes, such as population growth and the development of capitalism, to shape conservation policy. The conservation programme was thus influenced by a complex interaction of a variety of factors.

Competitive national elections can play a significant role in the consolidation process of developing and established democracies alike. Nevertheless, if not handled adequately, they have the potential to bring long-existing, existential conflict lines to the surface. This electoral conflict, becoming manifest in election violence, has the potential to shy people off from voting and negatively affect their attitude towards elections and democracy in general. The present study examined the ways in which violent electoral conflict affected the political participation and the personal attitudes towards democracy of ordinary Kenyan citizens. Kenya has experienced violent electoral conflict repeatedly since the re-introduction of competitive elections in 1992 and became one of its prime examples due to the devastating 2008 post-election clashes. In order to answer the research questions, 32 semi-structured interviews with 34 victims of electoral violence coming from four main ‘hotspot areas’ of the 2008 post-election violence as well as four expert interviews were conducted. The study finds that the experience of violent electoral conflict led to diametrically opposed reactions in the behaviour of political participation among respondents. About two-thirds of them indicated a change in their behaviour of political participation. With 33% of the respondents found to be “participating more”, this group even outnumbers its “participating less” counterpart (30%). This finding is rather surprising as the experience of electoral violence is usually associated with the tendency to shy off from political participation, not only in Kenya. Based on their attitudinal dispositions towards democracy in general and towards democracy in Kenya more specifically, as well as towards Kenyan elections, politics and politicians, a fourfold typology of Kenyan citizens was developed from the sample. It includes: the voting citizen, the resigned citizen, the passive citizen, and the active citizen. The voting citizen with no further interest in politics or political participation was found to be the most prevalent type of citizen in the sample. Attention needs to be taken towards the resigned citizen, which could, in case of further violent electoral conflict and the continuing marginalization of specific ethnic groups, cause a threat to the stabilization process of Kenya’s democracy. Contributions of this study were in designing a destination identity framework as well as in discovering the identity of the city of Nelson Mandela Bay. Directions for future studies include the possibility to conduct a qualitative study on place identity so as to obtain a more nuanced understanding of sub-identities in the city.

This study focuses on the role of the press in violent political conflicts in Kenya in the period that preceded the 2005 referendum on the draft constitution. Based on media reports, six major thematic areas of concern emerged during constitution making. These were: land tenure, devolution of power, the executive, the legislature, the Bill of Rights, and the provincial administration. These sections of the draft constitution caused a remarkable divergence of opinion. The citizens either supported or opposed the draft constitution on the basis of how the draft had treated those sections in the draft constitution. Besides the major thematic areas, newspapers regularly focused and reported on ethnicity, violence, political leaders‟ utterances, the process of constitution making, and political conflicts. Three main objectives guided the study. The first objective focused on the relationship between media content and different levels of political conflict. The influence of media content and how these may have led to high political conflict, medium political conflict, low political conflict and no political conflict, are tested in this study. The second objective highlighted the kind of coverage that the draft constitution got during the period that preceded the referendum in November, 2005. This objective facilitated interrogation of media content and whether media content focused on aspects of the draft constitution such as land ownership, the executive, devolution, the legislature and religion, as highlighted in the draft constitution of Kenya 2005. The third objective examined the thematic emphasis that the media undertook in the period that preceded the referendum. The themes that were dominant in the period before the referendum could have impacted on readers' perceptions of the critical issues that could have informed the voters' decisions. Three primary questions were addressed in the study: Firstly, was there a link between media content and different levels of political conflict in weak democracies such as Kenya? Secondly, did media content influence ethnicity and did it encourage ethnic conflict in diverse societies? Finally, what were the key thematic areas of coverage by the press, and how were they used during the referendum? In order to study these research objectives, I used a combination of theories to enhance understanding of the interplay between media content and audience in the society. The theories are: agenda setting, two-step flow, priming, framing, and the public sphere. The study adopts a triangulation convergence design in mixed- methods research that involves both qualitative and quantitative methods. A structured questionnaire and content analysis were used to seek responses to the research questions of the study and to meet the stated objectives. The research revealed that the two newspapers under investigation, namely the East African Standard and the Nation, provided more coverage to issues that were not central to the content of the draft constitution, such as political leaders' utterances, violence, ethnicity, and the process of constitution making. This showed that the newspapers tended to sensationalise issues instead of providing objective coverage of political matters. These newspapers used their opinion pages to educate their readers on how the referendum was turning violent. The theme of political leaders' utterances is closely linked to that of violence. This suggests that the violence was influenced by some of the leaders' statements. These utterances, and more so those that touched on ethnicity, could therefore have been a potential cause of the ensuing political conflicts during the 2005 referendum on the draft constitution. The findings reveal that newspaper editors tended to focus on political conflict at the expense of the actual content of the draft constitution. This would have provided insight and knowledge on the document and avoided sensational reporting, which could have contributed to violent political conflicts during the period that preceded the referendum on the draft constitution of Kenya.

The reality today is that we are all interdependent and have to co-exist on this small planet therefore, the only sensible and intelligent way of resolving differences and clashes of interests, whether between individuals or nations, is through dialogue --the Dalai Lama Nomadic pastoralist communities all over the world depend on the keeping livestock for their livelihood, and are characterized by constant migration, in search of pasture and water, or what others may call “search for greener pastures”. Most often as the case such as in Northern Kenya these communities or clans are in conflict with each other mainly over the same scarce resources- water and pasture. This particular treatise explores the role of local NGOs in managing such inter-clan conflict. As aptly put by Lewis (1981: 10-13), when grazing land is abundant, settlement patterns of the pastoral communities may include many non patrilineal kin, or other clans, the true patrilineal kin is honored when pressure arises in the form of diminishing water and pasture, in such instances those who are not one‟s clan become undesirable aliens, thus it is was not a surprise to witness, in the course of conducting the study the many sprouting settlements in Wajir County consisting of entirely agnatic kin, meant to protect “clan‟s” ideals at any costs. Intra-clan and inter-clan conflicts are thus common in the entire Northern Kenya; this study explores the management of inter-clan conflict in Wajir County, North Eastern Province of Kenya. In particular, this research offers an exploration and discussion of the sources of inter-clan conflict, the role of the local NGOs and the perceptions of the local communities, politicians, provincial administration and the local peace committees in the processes of the managing inter-clan conflicts by the local NGOs. With reference to relevant research and literature, as well as the researcher‟s good background understanding on the interventions of the local NGOs in Wajir County, this treatise will provide a series of recommendations to respond to the recurrent inter-clan conflict in the Wajir County, which to some extent could also be applicable to communities with similar settings in Africa and beyond.

Customers have become the lifeblood of any organisation. Without customers, or-ganisations would not exist let alone survive in this competitive global environment (Grigoroudis, Politis and Siskos, 2002). Banks depend on sufficient and sustaining profitability to survive in the global business world. Customers are the source of banks‟ profitability. By satisfying the customer, the bank is able to retain the custom-er and reap maximum benefits from the relationship which ultimately leads to higher profitability. Customer satisfaction has therefore evolved as a strategic business ini-tiative which banks cannot ignore. Retention of the bank customer has become one of the most important objectives of the overall marketing strategy of any bank. In Kenya, the term „customer service‟ came to the fore just over fifteen years ago when banks started acquiring customer service departments. Since then, many cus-tomer training programs for staff have been put in place to transform the image of the customer as not just a profit-maker for the banks but as a human being with needs, which if not fulfilled will cause the customer to look for alternatives in the market. Training has focused on the bank staff whose customer handling skills have been sharpened. In spite of this, no empirical study has attempted to find out if the intended satisfaction of the customer has been achieved or not, which is indicative of little or no attention being given to this important phenomenon. In Africa, with the ex-ception of South Africa, empirical studies on customer satisfaction in the banking in-dustry are few. This gap presented the motivation for this study. The primary objective was to establish the determinants of customer satisfaction and retention in the Kenyan banking industry. The secondary objectives were to establish the relationship between socio-economic factors and customer satisfaction in Ken-yan banks; secondly, to determine whether bank-related factors influence customer satisfaction in Kenyan banks; thirdly, to identify the various strategies known to cus-tomers and employed by Kenyan banks to ensure customer satisfaction and customer retention and finally, to analyse the relationship between customer satisfaction and customer retention in Kenyan banks. The study adopted a descriptive survey design to suit the target population which was dispersed over a wide geographical region spanning the entire Kenya. The tar-get population included every bank customer in Kenya. Both qualitative and quantita-tive data were used. The data collection instrument was a self-administered ques-tionnaire that contained both closed and open-ended questions. Statistical tests were done using Pearson, Chi Square, Anova, Pearson Correlation and Multi-linear re-gression. Data were presented using frequency distribution tables, percentages, cross tabulation and pie charts. The findings indicated a positive relationship be-tween bank-related factors and customer satisfaction and retention. The conclusion was that if banks improved on factors like quality service, staff orientation towards customers, availability of management and ATM uptimes just to name a few, propor-tionately, customer satisfaction and retention would be enhanced. Finally, recommendations based on the findings were made to the Kenyan banks highlighting antecedents which would enhance the customers‟ satisfaction and reten-tion in the Kenyan banking industry.

To achieve effectiveness and efficiency in public enterprises, change is needed. Due to the rapid changing global environment and increasing demand for service delivery, continuous change is needed. Changes have been taking place in the Kenyan public sector since 2003. The public enterprises in Kenya, like in most countries in Sub-Saharan Africa, have been characterised by slow and bureaucratic processes that retard organisational performance. Employees and managers in these enterprises have been perceived as not performing as they should. Kenyan public enterprises are important to the economy of the country. They provide social services to the Kenyan population and employ about 654 200 people. The latter translated in a wage bill of 84 378 million Kenyan Shillings (Ksh 80 = 1 US dollar). There is therefore a need to investigate ways to improve individual and organisational performance, collectively viewed as organisational effectiveness in this study, in these enterprises. It is generally accepted that leadership and organisational culture play a critical role in managing the effectiveness of enterprises. In this study, leadership style (transactional and transformational), leadership personality (Machiavellianism, narcissism, masculinity, femininity, individualism and collectivism) and organisational culture (entrepreneurial and market-orientation), strategic management, corporate ethics are investigated determinants of organisational effectiveness. A survey approach was used to collect data from 670 senior executives from 134 Kenyan public (state) enterprises. Two hundred and fifty-six (256) useful survey responses from 53 public enterprises were received. Structural equation modelling (SEM) statistical technique was used to test the hypothesised relationships between the above-mentioned determinants and the dependent variables (individual performance intention and organisational performance). The descriptive statistics of the raw data were also analysed to ascertain the managers’ perceptions about these determinants in the public enterprises. The empirical results revealed that transformational leadership exerts a positive influence on both organisational performance and individual performance intention; that self-deceptive narcissism motivates individual performance intent but decreases organisational performance; that an entrepreneurial, market and strategic management orientation positively influences organisational performance; and that strategy implementation positively influences individual performance intent. In view of these findings, the study concludes that it is critical that leadership styles and leadership personalities be taken into account in leadership recruitment and development process in Kenya public enterprises. Kenyan public enterprises will also improve their organisational performance if they implement entrepreneurial, market and strategic management principles.