The diploma thesis examines the influence of established quality management system to improve processes and to further improve the performance of selected company VHL Ltd. Related analyzes and their results are considered as the main goals of the thesis. The first theoretical part of the thesis compares current approaches to quality management and explains basic terms. Introduction to the practical part is the characteristic of the chosen company. Next step is analysis of the impact of the system's implementation and comparison to the precertification state. Analysis uses CMMI model for measuring the maturity of processes. The results of the analysis are used to additional process improvement based on potential improvement. Identified constraints, which are limiting higher business performance, will be subject of the design solution to overcome them. The greatest benefits of the thesis is practical application of the technique for increasing business performance and determining whether quality management system using ISO 9001 will improve the processes.

The theory of fundamental rights is linked to multiple dimensions or generations that have, however, the same constitutional hierarchy. In the case of the right to strike, the central question is related to its application in relation to other individual rights related to citizens who depend on the implementation of the provision of such services as a guarantee of their fundamental rights. To do so, although the Brazilian Constitution of 1988 has assigned to the right to strike the immediate implementation, both generally and specifically, it is necessary to stipulate which are its limits in the face of possible abusive pipelines can be charged. This concern is shared by doctrine and jurisprudence, which provide solutions to solve the problem. The most important, however, in respect of constitutional actions trials concerning the assignment of application of law nº 7.783/89, which refers to strike in private initiative, to cases involving public servers. As a result, will be analyzed the consequences of decisions for future situations configured after October 2007, and will be considered the question on the scope of the effectiveness of debt is incurred in respect of the parties involved, or in respect of all related cases and what occurs, for example, through a binding summing-up. Will also be examined its inability to retreat for matters filed before its definition. Accordingly, with the intention to solve the problems that may be incurred by such decisions shall be wheeling proposals aimed at solving the problem involving essential services, particularly as regards the delimitation of those services which are, reasonable limitation but not the seal. In this case, will be assessed issues involving the health services and education, evaluating also the question of rejecting the strike to the armed forces and military police. As a proposal for a better use of the right to strike, will be considered acceptance of collective bargaining institute based formed by the international conventions on the subject that have not yet been ratified by Brazil. Bearing in mind to overcome such omission which the Brazilian legal system will be evaluated even admits, the possibilities of ratification of Conventions nº 87 and 151 of the ILO to make the public service strike, fuller, a right derived from the principle of syndical freedom and assisted by collective bargaining. / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / A teoria dos direitos fundamentais relaciona-se a várias dimensões ou gerações, que possuem, no entanto, a mesma hierarquia constitucional. No caso do direito de greve, a questão central está relacionada à sua aplicação em relação a outros direitos individuais relacionados aos cidadãos que dependem da execução da prestação desses serviços como forma de garantia dos seus direitos fundamentais. Para tanto, apesar de que a Constituição de 1988 atribuiu ao direito de greve o caráter de aplicação imediata, tanto geral como especificamente, torna-se necessário especificar quais sejam os seus limites em face de possíveis condutas abusivas que possam ser praticadas no exercício deste direito. Esta preocupação é compartilhada pela doutrina e pela jurisprudência, que apresentam soluções à resolução do problema. As mais importantes, contudo, destacam-se em relação aos julgamentos de ações constitucionais referentes à atribuição da aplicação da Lei nº 7.783/89, que se refere à greve na iniciativa privada, aos casos envolvendo servidores públicos. Em decorrência disso, serão analisadas as consequências dessas decisões para as situações futuras, configuradas após outubro de 2007, bem como será apreciada a questão sobre o alcance da eficácia constitutiva desta decisão, em relação às partes envolvidas, ou em relação a todos os casos relacionados, à semelhança, do que ocorre, por exemplo, por meio da súmula vinculante. Também será examinada a sua impossibilidade de retroagir para as questões ajuizadas antes da sua definição. Nesse sentido, com a intenção de resolver os problemas que possam ser ocasionados pelos desdobramentos dessas decisões, serão apresentadas propostas destinadas à resolução do problema envolvendo os serviços essenciais, principalmente no que se refere à delimitação de quais sejam esses serviços, em que será cabível a limitação, porém não a vedação do exercício deste direito. Neste caso, serão apreciadas as questões envolvendo os serviços de saúde e educação, avaliando-se também a questão da proibição do exercício da greve para as forças armadas e a polícia militar. Como proposta de melhor aproveitamento do direito de greve, será analisada a possibilidade de aceitação do instituto da negociação coletiva, baseada no sistema formado pelas Convenções internacionais sobre o tema que ainda não foram ratificadas pelo Brasil. Tendo-se em vista a superação dessa omissão que o sistema jurídico brasileiro ainda admite, serão avaliadas as possibilidades de ratificação das Convenções nº 87 e 151 da OIT, no sentido de tornar a greve no serviço público um direito mais completo, derivado do princípio da liberdade sindical e auxiliado pelos instrumentos de negociação coletiva.

This diploma thesis is focused on optimizing administration management in the Czech telecommunication office. The thesis has three essential objectives. The first objective is the analysis of present state of the administration management using the process modelling. The second objective is to identify the real potential for improvements of the process group. That means to specify process priority, estimate current and desired levels of process maturity, identify key activities and determine the level of process description and processing framing tables. These activities are supported by the methodically theoretical text at the first part of the thesis. The evaluation of limits determining potential improvements resulted from previous chapters and is contained in the final part of this thesis. The fundamental objective of this work is to design the optimization of the process group using the form of future projects.

The diploma thesis called Optimization of processes in a distribution company is focused on a firm, fictionally named ABC Ltd which, however, represents a real distribution company, a holding company to be precise, whose parent company is based in the Czech Republic and its subsidiaries are located in Italy, China and Australia. The overall number of staff of the whole concern is sixteen, so it falls into the category of small companies. The main purpose of this paper is to analyze the company's processes. The greatest benefit of the thesis is saving the company's expenses based on optimization of the company's processes. In the introduction to the paper all the goals and benefits are stated. The next chapter reveals a brief description of skills that are vital for working on the practical part of the paper and meeting all the goals that have been set at the beginning. The introduction to the practical part deals with introducing the company ABC Ltd. The main topic of this part is the analysis of the present state of the firm's enterprise architecture. One of these architectures, the process one, describes the company's processes which are divided into the main and the supporting ones. In the main processes the potential for improvements is identified. The conclusion brings evaluation of the limits which follow from the revealed potential and suggestions for supporting the limits in the form of project solution.

The diploma thesis called "Optimization of processes in procurement departmenf of FMCG company" is focused on the optimization of procurement processes in an unnamed FMCG company. The main goals of this work include the analysis of similar solutions in business process optimization and selection of appropriate methods and procedures. Other objectives are to analyze the current state of processes, their support and maturity and potential improvement identification in selected processes. Last goal is a suggestion of project proposals designed to achieve potential improvement identification in the analyzed procurement processes. Contribution of this thesis is to analyze the purchasing process from the perspective of process maturity, its priorities, support and potential for improvement. Modelling of current processes in a unified methodology and tool is another benefit of this work. The work consists of an introductory section that defines the objectives, benefits and working methods. The following is a description of the research work and basic terms, thus ending the theoretical part. The practical part contains the characteristics of the company, a description of existing processes, potential improvement identification and a proposal of support in identified real potentials.