Web-based services designed using human centered design methods containing instructions how to self-complete various tasks and providing interfaces to do them helped various organizations become more efficient. However, often software engineering teams have a lack of understanding of when and how users should bei nvolved when designing such systems. They are often unsure how to measure the impact of human centered design methods. This thesis presents a human centered design solution to designing a website for technical information and service tools for Windows services at CERN. This involved using a carefully chosen combination of design research methods to study user, stakeholder groups and their workflows as well as organizational requirements. I then used this data to inform the design decisions and outputs such as sitemaps, wireframes and a high fidelity prototype. The study focused on the role of these methods in the design process and how they could help to accomplish the goals of the project. Also, on evaluating the impact of these methods on the design outcome. It was found that interviews, card sorting and usability testing each had a role to play in the process with the new design performing significantly better than the old one. Further to this, usability testing was found to be a useful evaluation and development technique. / Webbaserade tjänster utvecklade efter människocentrerade utvecklingsmetoder innehållande instruktioner för att utföra vissa uppgifter och förse gränssnitt på egenhand har hjälpt ett flertal organisationer att bli effektivare. Dock har ofta mjukvaruutvecklingsteamen brist på förståelse utav när och hur användare skall vara inblandade i utvecklingen av dessa system. De är ofta osäkra på hur påverkan av en människocentrerad utvecklingsprocess skall mätas. Denna avhandling presenteraren människocentrerad utvecklingslösning för utveckling av en hemsida avsedd för teknisk information och tjänsteverktyg till windows services åt CERN. Detta involverade användning utav en noggrant utvald kombination utav forskningsresultat angående utvecklingsmetoder för att studera användare, intressenter och deras arbetsflöde samt organisations relaterade krav. Denna data användes sedan för att ta utvecklings relaterade beslut och framta resultat så som webbplatskartor, wireframes and en realistisk prototyp. Denna studie fokuserar på rollen utav dessa metoder i utvecklingsprocessen och hur de kan bidra till att åstadkomma målen för projektet. Samt, för att evaluera påverkan av dessa metoder på utvecklings processen. Det konstaterades att intervjuer, sortering utav kort och testning utav användbarhet alla hade en roll i varför den nya produkten presterade signifikant bättre än den äldre produkten. Samt test utav användbarhet visar sig vara ett bra verktyg och utvecklingsmetod.

2017 became the beginning of the Childbirth Crisis of Sweden, as a result of underbudgeting and understaffing, creating an environment where patient safety and availability was questioned. Additionally, information and communication technology rapidly take a larger role in the field of healthcare, nourishing new solutions for old processes. This explorative research was conducted to answer how information and communication technologies, and communication techniques, are used and could be used to provide safe care for patients. This study was conducted with 10 participants working as medical staff at a Swedish neonatal care unit. The medical staff who participated consisted of registered nurses, certified pediatric nurses, pediatric nursing assistants, and one nursing assistant. The approach of this research was through system thinking in the tradition of soft systems thinking. The data collection was performed with a combination of semi-structured interviews and card sorting. The collected data were processed, organized, and interpreted with the three c’s of analysis and thematic analysis. The results of this study are complemented by rich pictures. The empirical findings of this study describe a neonatal care unit known at its hospital to be the one unit holding the largest number of different devices. The medical staff at the researched NCU are using information and communication technology in a combination together with specific communication techniques, to create an understanding of their patients’ conditions. The study connects a state of safe care to the training and knowledge of the information and communication technologies, and communication techniques used at the neonatal care unit. The combination of the information and communication technologies, and communication techniques used at the NCU are vital tools, conclusive to the medical staff when providing safe care for patients. This study provides an insight into one Swedish neonatal care unit, based on the interpretations of its medical staff.