<p>U radu se istražuje mogućnost primene metoda i instrumenata kontrolinga u logističkim preduzećima. Utvrđuju se performase kvaliteta logističke usluge, merila i metodologija praćenja. Poseban značajan rezultat je razvijen model za primenu logističkog kontrolinga u industrijskim sistemima. Prikazano je testiranje predloženom modela i na osnovu toga biće izvr&scaron;ena pode&scaron;avanja modela.</p> / <p>This paper examines the possibility of applying mehtods and instruments of controlling in logistics companies. Logistics services quality of performance are being determined, measurements and monitoring mehtodology. Result that is particularly significant is the developed model for implementation of logistics controlling in industrial systems. Testing of the proposed model is displayed and, based on this, the model settings will be performed.</p>

This study aims to optimize the logistics processes of container terminals. Potentially powerful pipe-flow models of container terminal logistics processes have been neglected to date and modelling of terminals is rare. Because research which adopts a pipe flow and dynamic operational perspective is rare, a case application in Alexandria, Egypt collated empirical container and information flows using interviews and company records to describe its logistics processes and model container and information flows. The methodology used includes qualitative and quantitative methods and a descriptive methodology proceeds sequentially. Primary and secondary data were presented as a pipe flow model to show interrelations between the company’s resources and to identify bottlenecks. Simulation modelling used Simul8 software. Operational level modelling of both import and export flows simulated the actual inbound and outbound flows of containers from entry to exit. The import logistics process includes activities such as unloading vessels by quay cranes, moving containers by tractors to yard cranes to go for storage where customs procedures take place before exiting the terminal by customer’s truck. The export logistics process includes the activities associated with customers’ trucks, lifters, storage yards, tractors and quay cranes. The model takes into account the uncertainties in each activity. This study focuses on operational aspects rather than cost issues, and considers container flows rather than vessel flows. Although the simulated model was not generalized, implementation elsewhere is possible. Following successful validation of a base simulation model which reproduces the case company’s historical scenario, scenario testing empowered the case company to pro-actively design and test the impact of operational changes on the entire logistics process. The study evaluates a typical container terminal logistics system including both import and export containers in the presence of multiple uncertainties in terminal operations (e.g. quay crane operations, tractor operations, yard crane operations). Sensitivity testing and scenario analysis can empower terminal managers to make decisions to improve performance, and to guide terminal planners, managers, and operators in testing future investment scenarios before implementation.

Diploma thesis aims at description and critical evaluation of current logistics processes in the wholesale warehouse to propose to their rationalization. Furthermore, the thesis is to evaluate whether it is favorable for the wholesale warehouse to transport through insourcing or outsourcig. In the theoretical part is defined as logistics, its objectives, subjects and selected methods. It is described logistics chain and distribution structure of the logistics chain. In conclusion, as compared to the theoretical advantages and disadvantages of outsourcing.

The present diploma thesis deals with new optimization suggestions and their introduction to the logistics distribution chain of the online shop administered by the Lilien Czech Jewelry s.r.o. company. The thesis is comprised of two interconnected parts. The first, theoretical part, is dedicated to the description of key terms which are necessary for the general understanding of the importance of logistics chains in the efficiency of a company, as well as for the understaning of the practical part which follows. The second, practical part, deals with the company in question itself. The aim of the thesis is to provide an evaluation of the logistics chain of the given company as well as its resources. This includes an overview of the state of things before and after innovations proposed and carried out based on a previous bachelor's thesis. Further, the thesis treats the topic of new optimization suggestions regarding the processes involved in the flow of goods to the customer. This concerns specifically suggestions affecting the international distribution of delivery and storage within the company. Other phases of the chain are, however, not omitted.

This thesis is divided into three chapters, the first two are theoretical and the third one is practical. The first chapter deals with the characteristics of logistics services, the second one is dedicated to the customer service and its measurement and the last one focuses on a case study of selected IT company. The main goal is to map the current state of logistics services and supply chain processes of the spare parts of the IT company Fujitsu Ltd., reveal its weaknesses and shortcomings and propose possible improvements.

This master thesis deals with the purchase and sale process in Škoda JS company. The aim of this work is to assess whether the setting of the purchase and sale process is met by the company also within a real business case, in compliance with set controls, and whether the degree of perfect delivery is sufficient. In the introduction, the author specifies the basic terms: logistics, logistic chain, customer benefits, information systems in logistics, buying and selling. The following chapter introduces Škoda JS company, including the sphere of its entrepreneurial activity. This chapter also deals with the nuclear power industry. In the crucial chapter, the author describes the process of purchase and sale in Škoda JS company and compares it with a real business case. In conclusion, the author evaluates discrepancies and suggests recommendations to avoid them.

This thesis deals with the practical functioning of logistics processes in production and its surroundings, specifically at Continental Automotive Ltd., a large established global company engaged in the manufacture and supply of components mainly for the automotive industry. Specifically continuity of individual processes, which problems may affect and endanger them or how can be faster and more efficient.

La empresa comercializadora de servicios MIGAS LIMA S.A emprende en la atención del mercado de abastecimiento de GLP a granel para abastecimiento y venta a empresas en los distritos de Lince, San Isidro, Miraflores y Barranco. Actualmente, desea aprovechar las favorables condiciones que genera la alta demanda de GLP para desarrollar una nueva línea de servicio digital que permita estar más involucrados como proveedor y cliente. Esta empresa, en etapa de creación, ha encontrado la necesidad de abastecimiento de un mercado que no es 100% atendido por la poca oferta que existe en la venta y reparto de gas a granel, ya que en la región Lima solo cuentan con 3 grandes proveedores: PETROPERÚ (Villa el Salvador), REPSOL (Ventanilla), LLAMAGAS (Independencia). Por lo tanto, el objetivo de este trabajo de investigación es demostrar la viabilidad del proyecto de MIGAS LIMA S.A en la búsqueda de desarrollar un proceso de venta y abastecimiento sólido y constante para su cartera de clientes y potenciales compradores, creando eficiencia e innovación desde las actividades principales de su cadena de valor, sobre todo en el plan de acción de su cadena logística e innovando en el sistema de control de consumo del gas y formas de facturación a través de un aplicativo que manejara de manera remota estas actividades en interacción con el cliente. / The service company MIGAS LIMA S.A undertakes to service the bulk LPG supply market for supply and sale to companies in the districts of Lince, San Isidro, Miraflores and Barranco. Currently, it wants to take advantage of the favorable conditions generated by the high demand for LPG to develop a new digital service line that allows it to become more involved as a supplier and customer. This company, in the creation stage, has found the need to supply a market that is not 100% served by the low supply that exists in the sale and distribution of bulk gas, since in the Lima region they only have 3 large suppliers: PETROPERÚ (Villa el Salvador), REPSOL (Ventanilla), LLAMAGAS (Independencia). Therefore, the objective of this research work is to demonstrate the viability of the MIGAS LIMA SA project in the search to develop a solid and constant sales and supply process for its portfolio of clients and potential buyers, creating efficiency and innovation from the main activities of its value chain, especially in the action plan of its logistics chain and innovating in the gas consumption control system and billing methods through an application that remotely manages these activities in interaction with the client. / Trabajo de investigación

Die Natur liefert zahlreiche Beispiele für hochgradig effiziente Transportprozesse. Hinsichtlich der Komplexität und Vielfalt dieser häufig gleichzeitig ablaufenden Prozesse offenbaren sich dabei verblüffende Parallelen zu Problemstellungen der technischen Logistik. Vor diesem Hintergrund bietet es sich an, die Idee einer selbstorganisierten Steuerung von Transportvorgängen, wie man sie in biologischen Systemen in der Regel vorfindet, auf technische Systeme zu übertragen. Dieser Aufsatz fasst aktuelle Forschungsansätze auf diesem Gebiet zusammen und präsentiert als potenzielles Anwendungsbeispiel eine neuartige dezentrale Strategie für die Kontrolle innerstädtischer Straßenverkehrsnetzwerke. Insbesondere im Falle kurzfristig auftretender Störungen ist der vorgestellte Ansatz aufgrund seiner Flexibilität in der Lage, den drohenden Zusammenbruch von Teilen des Netzwerkes zu verhindern oder zumindest deutlich zu verzögern. / Nature offers numerous examples of highly efficient transport processes. The complexity and multiplicity of typically simultaneous processes in such systems display surprising similarities to the problems of technical logistics. This observation has motivated transfers of concepts for the autonomous control of transport processes, as often present in biological systems, to technical systems. This paper summarises some recent results in this field and presents a novel decentralised strategy for traffic control in urban road networks as a potential application. Especially in the case of sudden disturbances to the traffic flows, the flexibility of the presented approach enables the breakdown of parts of the networks to be halted or at least delayed significantly.

La presente investigación aborda el efecto del uso de estándares en procesos de servicio y de logística en restaurantes, partiendo de un análisis de las diferentes fuentes académicas disponibles a la fecha. Se trata de una investigación documental. En cuanto a la metodología, se realizó una investigación bibliográfica de artículos científicos, tesis y libros académicos, teniendo en cuenta las publicaciones más recientes, centrándose en el análisis de fuentes publicadas entre el 2015 y 2019. Los principales resultados son, en primer lugar, que los procesos de servicio incluyen toda atención directa con el comensal, mientras que los procesos de logística abarcan los procesos internos del restaurante. Existen diferentes estándares y certificaciones internacionales, por ejemplo, dentro de los procesos de servicio se encuentra la certificación ISO 9001 y SERVQUAL, además de un Manual de Estándares en procesos de Servicio, la tasa de productividad del personal; y dentro de los procesos logística se encuentran la ISO 22000, HACCP (Análisis de Peligros y Puntos Críticos de Control), Codex Alimentarius y metodologías de evaluación de inventarios como PEPS (Primero en Entrar, Primero en Salir). En el Perú, la Norma Sanitaria para Restaurantes y Servicios afines es considerada de carácter obligatorio, en la cual se incluyen programas de higiene y saneamiento, y un programa que incluye las Buenas Prácticas de Manufactura. La principal conclusión del estudio es que existen argumentos académicos que indican que el uso de estándares en los procesos de servicio de un restaurante trae efectos positivos, entre los cuales se puede mencionar, la mayor satisfacción de los comensales, optimización de tiempos y el aumento de ventas. Del mismo modo, los procesos de logística y la implementación de sus estándares en restaurantes genera un mejor manejo del stock de insumos, la reducción de mermas y un mayor control de las buenas prácticas de manipulación de los alimentos. / This research addresses the effects of the implementation of service and logistics process standards in restaurants based on an analysis of different academic sources available to date. This is a documentary study. Regarding the methodology, a bibliographic analysis of scientific articles, thesis and academic books was conducted, taking into consideration the most recent publications and focusing on the analysis of published sources between 2015 and 2019. The main finding is that the service processes include direct attention with the diner, while the logistics processes are about the internal processes of the restaurant. There are different international standards and certifications: ISO 9001, SERVQUAL, the Manual of Good Manufacturing Practices and the productivity rate of the personnel (for service); and ISO 22000, HACCP, Codex Alimentarius and FIFO (First In First Out) (for logistics). In Peru, The Sanitary Standard for Restaurants and Related Services is considered mandatory, which includes hygiene and sanitation programs, and a scheme that includes Good Manufacturing Practices. This study concludes that there are many academic articles that confirm that the use of standards within the service processes in a restaurant brings positive effects, such as greater customer satisfaction, time optimization and increased sales; while within the logistics processes, its implementation generates a better management of input stock, reduction of waste and greater control of good manufacturing practices. / Trabajo de investigación