by Cunningham King, Mimi, Li, Yuen Yu Vivien. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1990. / Bibliography: leaves 105-108. / ABSTRACT / TABLE OF CONTENTS --- p.iii / LIST OF EXHIBITS --- p.viii / LIST OF TABLES --- p.ix / ACKNOWLEDGEMENT --- p.x / Chapter CHAPTER ONE --- INTRODUCTION --- p.1 / Chapter 1.1 --- Staff Turnover in Service Industry --- p.1 / Chapter 1.2 --- Outlook of Supply of General Staff --- p.2 / Chapter 1.3 --- Objective and Scope --- p.4 / Chapter 1.4 --- Significance of the Study --- p.4 / Chapter 1.5 --- Case Brief --- p.5 / Chapter CHAPTER TWO --- LITERATURE REVIEW --- p.8 / Chapter 2.1 --- Definition --- p.8 / Chapter 2.2 --- Effects of Turnover --- p.10 / Chapter 2.3 --- Costs of Turnover --- p.13 / Chapter 2.4 --- Measurement of Turnover --- p.14 / Chapter 2.5 --- Causes of Turnover --- p.14 / Chapter 2.6 --- Causes for Staying --- p.15 / Chapter 2.7 --- Developing the Theoretical Framework --- p.16 / Chapter 2.8 --- The Theoretical Framework --- p.29 / Chapter THREE --- METHODOLOGY --- p.31 / Chapter 3.1 --- Overview --- p.31 / Chapter 3.2 --- Population and Sample --- p.31 / Chapter 3.3 --- Preliminary Survey Method --- p.3 2 / Chapter 3.4 --- The Hypotheses --- p.34 / Chapter 3.5 --- Data Collection Method --- p.36 / Chapter 3.6 --- Variables --- p.38 / Chapter 3.7 --- Measurement of Variables --- p.40 / Chapter 3.8 --- Data Analysis Techniques --- p.41 / Chapter FOUR --- RESULTS --- p.44 / Chapter 4.1 --- Response Rate --- p.44 / Chapter 4.2 --- Feel for Data --- p.45 / Chapter 4.3 --- Factor Analysis --- p.49 / Chapter 4.4 --- Hypotheses Testing --- p.51 / Chapter 4.5 --- Other Analyses --- p.55 / Chapter 4.6 --- Summary of Results --- p.59 / Chapter CHAPTER FIVE --- DISCUSSION --- p.60 / Chapter 5.1 --- Significant Factors Affecting Propensity to Stay --- p.60 / Chapter 5.2 --- Factors not Correlated to Propensity to Stay --- p.62 / Chapter 5.3 --- Relationship Between Demographics and Propensity to Stay --- p.63 / Chapter 5.4 --- Departmental Variationin Propensity to Stay --- p.64 / Chapter 5.5 --- Conclusion --- p.64 / Chapter SIX --- RECOMMENDATIONS --- p.65 / Chapter 6.1 --- Recommendations to the Airline --- p.65 / Chapter 6.2 --- Recommendations for Further Research --- p.70 / APPENDIX / Chapter I --- "Places Offered by Universities, Polytechnics and Colleges" --- p.71 / Chapter II --- Title and Job Nature of Sample --- p.72 / Chapter III --- Questionnaire (in Chinese) --- p.73 / Chapter IV --- Questionnaire (English Translation) --- p.86 / Chapter V --- Distribution of Valid Cases by Rank --- p.93 / Chapter VI --- Demographics of Respondents --- p.94 / Chapter VII --- List of Mean Scores for items Measuring Independent Variables --- p.99 / Chapter VIII --- Results of Hypotheses Testing --- p.101 / Chapter IX --- "Correlation Between Number of Children, Education, Salary, Age and Length of Service" --- p.104 / BIBLIOGRAPHY --- p.105

Este trabalho trata fundamentalmente da questão relativa ao turismo e hotelaria, configurando a gestão de serviços e a gestão de pessoas. Enfatiza o estudo de caso da rotatividade de funcionários de uma rede hoteleira de Curitiba, analisando estratégias que podem ser adotadas para reduzir esta rotatividade que tem se apresentado acima da media ideal. Sendo a rede hoteleira uma empresa de prestação de serviço, a retenção e o investimento no capital humano é muito importante para o seu perfeito funcionamento e para a sobrevivência da organização. Neste contexto, evidencia-se o objetivo geral desta pesquisa na busca pela identificação dos fatores e as variáveis que influenciam o turnover, propondo estratégias de mudança na gestão de pessoas. O método utilizado para a organização e sistematização do trabalho se enquadra na pesquisa exploratóriodescritiva, alicerçada por um referencial teórico na busca pela identificação das prováveis causas que geram o turnover nas redes hoteleiras. Os principais resultados identificam que há necessidade de revisão nos processos de gerenciamento e das condições motivacionais do capital humano. / Submitted by Marcelo Teixeira (mvteixeira@ucs.br) on 2014-05-30T16:39:33Z No. of bitstreams: 1 Dissertacao Leslie Vieira Buhler.pdf: 1450245 bytes, checksum: 0d0d72fc012ca19a165989ef85756c72 (MD5) / Made available in DSpace on 2014-05-30T16:39:33Z (GMT). No. of bitstreams: 1 Dissertacao Leslie Vieira Buhler.pdf: 1450245 bytes, checksum: 0d0d72fc012ca19a165989ef85756c72 (MD5) / This work is fundamentally about the issue about tourism and hostelry, configure service management and people management emphasizing the case study about a Curitiba´s hotel chain turnover of staff, by analyzing strategies that may be adopted to minimize the turnover of staff, which has been above average ideal. Being the hotel chain a provision of service company, the retention and investiment in human capital is very important to the perfect running of service and the organization surviving. In this context, it is evidenced the general goal in this research on the pursuit for the identification of facts and the variable that influence the turnover, propound change strategies in the people management. The used method for the organization and systemization of the work fits on the descriptive exploratory research, based by theorist referencial in search by identifying the probable causes that generate the turnover in the hotel chains. The main results identify that there is a need to review of the human management processes and the motivational terms of human capital.

Este trabalho trata fundamentalmente da questão relativa ao turismo e hotelaria, configurando a gestão de serviços e a gestão de pessoas. Enfatiza o estudo de caso da rotatividade de funcionários de uma rede hoteleira de Curitiba, analisando estratégias que podem ser adotadas para reduzir esta rotatividade que tem se apresentado acima da media ideal. Sendo a rede hoteleira uma empresa de prestação de serviço, a retenção e o investimento no capital humano é muito importante para o seu perfeito funcionamento e para a sobrevivência da organização. Neste contexto, evidencia-se o objetivo geral desta pesquisa na busca pela identificação dos fatores e as variáveis que influenciam o turnover, propondo estratégias de mudança na gestão de pessoas. O método utilizado para a organização e sistematização do trabalho se enquadra na pesquisa exploratóriodescritiva, alicerçada por um referencial teórico na busca pela identificação das prováveis causas que geram o turnover nas redes hoteleiras. Os principais resultados identificam que há necessidade de revisão nos processos de gerenciamento e das condições motivacionais do capital humano. / This work is fundamentally about the issue about tourism and hostelry, configure service management and people management emphasizing the case study about a Curitiba´s hotel chain turnover of staff, by analyzing strategies that may be adopted to minimize the turnover of staff, which has been above average ideal. Being the hotel chain a provision of service company, the retention and investiment in human capital is very important to the perfect running of service and the organization surviving. In this context, it is evidenced the general goal in this research on the pursuit for the identification of facts and the variable that influence the turnover, propound change strategies in the people management. The used method for the organization and systemization of the work fits on the descriptive exploratory research, based by theorist referencial in search by identifying the probable causes that generate the turnover in the hotel chains. The main results identify that there is a need to review of the human management processes and the motivational terms of human capital.