Thesis (Ph. D.)--University of North Texas, Aug., 2007. / Title from title page display. Includes bibliographical references.

The purpose of this study was to investigate the impact of information and communications technology change on the management and operations of academic libraries. How academic libraries deal with this phenomenon and strategies that could be considered to help deal with an environment where technology constantly change. This study focused on the impact of information and communications technology driven change on the academic library e.g. staff, clients, physical resources and information resources.

The environment in which libraries currently operate has changed drastically. For instance, the emergence of new information and communication technologies, exemplified by the Internet, has changed the way people seek information, communicate and collaborate. Thus, modern library users have embraced new information seeking behaviour as well as expectations for better usability, faster response times to needs, and constant access to unrestricted library services. As libraries struggle to cope with these changes and user expectations, some library users are already reducing their levels of usage, preferring to “Google” than visit a physical library. Similarly, library circulation statistics indicate that the usage of the traditional services and products is decreasing steadily while the usage of electronic resources and services is increasing. Critically, most users do not presently perceive the library as the first or only stop for information. Libraries are therefore struggling to attract new users and retain the existing ones. Research libraries in Kenya, due to their vision and mission as well as the heightened expectations of the users, are under immense pressure to change. Indeed, a number of them are already changing by introducing new services facilitated by the emerging Information and Communication Technology (ICT) tools. However, the services and products are still limited in scope and depth because they have been patterned after the conventional services. One of the greatest predicaments the research libraries currently face is how to model and manage this change. This study investigated the potential of the Library 2.0 model of library service in facilitating the research libraries in Kenya to respond more closely to the emerging user needs and expectations. The study employed interpretive qualitative research methodology and multiple case studies to investigate the current status of research libraries in Kenya and their challenges in meeting the dynamic needs of the researchers. Furthermore, the study investigated the extent of application and use of the Library 2.0 model. Data was collected from five case study sites – African Medical and Research Foundation (AMREF), International Centre for Research in Agroforestry (ICRAF), International Livestock Research Institute (ILRI), Kenya Agricultural Research Institution (KARI) and Kenya Medical Research Institute (KEMRI) – through interviews of researchers and librarians; focus group discussions with researchers and librarians; Social Network Analysis; direct observations; and mystery shopping. The data was analyzed using content analysis, conversation analysis, descriptive/interpretive techniques (Heideggarian hermeneutics) and Computer Assisted Qualitative Data Analysis Software (CAQDAS) such as Nvivo and UCINET. The findings of this study show that most research libraries in Kenya do not have documented vision, mission or strategic plans; are underfunded and understaffed; hold inadequate collections in equally inadequate physical spaces; largely apply the traditional library service model; face negative internal politics and unfavourable organizational structures; and lack mutually beneficial linkages. The findings also indicate that the research libraries in Kenya are underutilized and barely meet the needs of the researchers in their current status. The findings of this study also suggest that the Library 2.0 model holds great potential to enable the libraries to take their services and products everywhere the researchers are; remove the barriers to accessing library services; facilitate and direct constant purposeful change in their services and how they are delivered; harness the active participation of the users; retain the new breed of users (Patrons 2.0); and remain user-centred. Based on the findings, the researcher recommends that the librarians who head research libraries should hold PhD degrees to enable them to participate effectively in institutional decision-making; the research libraries should establish close ties with academic libraries supporting programmes related to their research interests; the research libraries should form a specialized consortium and association to serve their unique interests; the research libraries should consider grey literature as an important source of research information and develop strategies of managing it; and schools of librarianship should introduce courses on ICTs, models of library service, marketing and facilitation (training) to equip the students with the skills needed to meet the emerging demands on librarians. The researcher also proposes a Research Library 2.0 meme map which is an adaption of the Library 2.0 meme map. The former map is different from latter in that it is specific to research libraries and recognizes the fact that an effective Research Library 2.0 requires the active interaction of enhanced collection (Collection 2.0), library physical space (Physical Space 2.0), researchers (Researcher 2.0) and librarians (Librarian 2.0) to thrive. The researcher also recommends that further research be conducted to investigate the potential of the Library 2.0 model for all the other library typologies in Kenya and Africa; explore the influence of gender on librarianship in Africa; investigate the application of Social Network Analysis in library and information research; and develop an inventory of all types of libraries in Kenya. / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2011.

The purpose of this study was to investigate the impact of information and communications technology change on the management and operations of academic libraries. How academic libraries deal with this phenomenon and strategies that could be considered to help deal with an environment where technology constantly change. This study focused on the impact of information and communications technology driven change on the academic library e.g. staff, clients, physical resources and information resources.

The purpose of this study was to examine the relationship between the use of information and communication technologies (ICTs) and the document delivery service (DDS) at an open distance learning institution (ODL). A quantitative survey was conducted using a convenience sample (N=107) of the students registered in the Master’s programme with the College of Education (CEDU) at the University of South Africa (UNISA). Pearson’s correlational analysis was used to determine the students’ perceptions of the relationship between the use of information and communication technologies (ICTs) and the DDS at an ODL institution. The results indicated a negative relationship between computer literacy and communication channels. Furthermore, the results indicated that information literacy skills positively and significantly predict the means of access to the Internet and library skills training predict access to information. The findings of this study show a need for future research in exploring the association between the use of ICTs and document delivery services. In order to rectify the challenge in an ODL institution, it is suggested that ODL institutions should ensure that both librarians and students possess the required skills and competencies. It is recommended that future research takes into consideration the limitations of this study. / Information Science / M. Inf.

The Library 2.0 model is one of many library service models. It has its origin in, and borrowed concepts from, Web 2.0 which is associated with Web applications that facilitate participatory information sharing, interoperability, user-centred design and collaboration on the Web. The focus of Library 2.0 is on user-centred change and participation in the creation of content. Different scholars and researchers have discussed Library 2.0 and numerous articles have been written discussing the implementation of the model in academic libraries. Findings are that academic library users, who are becoming more involved and familiar with Web 2.0 technologies, no longer want to use the library only as a reading space or a place to use books and journals without being able to make suggestions and have their views heard. The Library 2.0 model facilitates this and, as it encourages sharing and participation, is considered a suitable model for academic libraries. The purpose of this study was to investigate the implementation of Library 2.0 within the libraries of the University of KwaZulu-Natal (UKZN) and the difficulties encountered when using Library 2.0 technologies to deliver their services. To achieve the purpose of the study both primary and secondary sources of data were used, including literature from various sources (journals, books and information found on websites). Interviews and self-administered questionnaires were the instruments used to collect data. The population of the study consisted of all subject librarians on the UKZN campuses, the campus librarians, and the Library Director. Data were analysed through content analysis and the use of SPSS and presented in the form of figures. It was found that UKZN libraries were slow in terms of involving the technologies associated with Library 2.0 in their services. Only Facebook and a weblog are used by the UKZN libraries and it is evident that more needs to be done in terms of implementing and promoting the technologies that encourage collaboration and interaction with users – the essence of Library 2.0. It has been said by different scholars and researchers that institutions that are perceived to be slow in involving new technologies in their services, are at risk of becoming irrelevant to their users. These users will then move to other services who can better meet their needs. Therefore, it is crucial for UKZN libraries to embrace these technologies if they want to keep up and remain relevant to the ever changing needs of their users. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2012.

Information and communications technology (ICT) makes remote access to information possible. Resource sharing facilitates the provision of access to information sources not owned by an individual library. Case studies were conducted at the University of South Africa and University of Namibia libraries to explore the provision of access to information in academic libraries in southern Africa through collection development, resource sharing and acquiring remote access to electronic resources through ICT facilities. It was found that both libraries have recently adapted their collection development policies to accommodate electronic resources although their budgets did not increase accordingly. The recruitment of ICT knowledgeable staff tends to be a problem at both libraries. Resources are shared via interlending and document supply with Unisa Library as a model in southern Africa. Both libraries add their holdings to the national bibliographies and Sabinet and are members of GAELIC. However, the UNAM library is a passive partner. A consortium within Namibia’s borders is suggested to improve resource sharing. / Information Science / M. A. (Information Science)

Information and communications technology (ICT) makes remote access to information possible. Resource sharing facilitates the provision of access to information sources not owned by an individual library. Case studies were conducted at the University of South Africa and University of Namibia libraries to explore the provision of access to information in academic libraries in southern Africa through collection development, resource sharing and acquiring remote access to electronic resources through ICT facilities. It was found that both libraries have recently adapted their collection development policies to accommodate electronic resources although their budgets did not increase accordingly. The recruitment of ICT knowledgeable staff tends to be a problem at both libraries. Resources are shared via interlending and document supply with Unisa Library as a model in southern Africa. Both libraries add their holdings to the national bibliographies and Sabinet and are members of GAELIC. However, the UNAM library is a passive partner. A consortium within Namibia’s borders is suggested to improve resource sharing. / Information Science / M. A. (Information Science)

The study set out to investigate the provision of sustainable internet access to public libraries in South Africa. The rationale of the study was to investigate how sustainable internet access can be provided to public libraries in South Africa and to determine how they have developed and are regulated. Internet access is a key driver in delivering information services to the users and a critical tool in facilitating information sharing regardless of platform and geographic location. Therefore, the level of information and communications technology (ICT) penetration in public libraries formed a critical part of the study as the provision of internet to these libraries depends on available ICTs. The study employed a survey design and used interview tool to collect data from nine participants. Questionnaire augmented interviews as they were used to collect data from 322 respondents. The study used the probability sampling technique to collect data from the participants. The purposive sampling technique was used to select the participants for the interview, whereas the stratified probability, proportional to size, and systematic techniques were also used to select respondents in the senior categories, namely heads of public libraries. This ensured a sample size of 331 out of a population of 1 621 selected for the study. The sample size consisted of nine directors and 322 head librarians. No sampling was done on the nine heads (directors) of provincial public libraries, as the nature of this population did not warrant further dissection due to its small size. A Microsoft Excel spreadsheet was used to analyse data. Questionnaires were analysed when they were returned and interviews were analysed when they were conducted. Written descriptions, tables and figures were used to present data in an elaborative manner. Data was also presented through frequencies and percentages. It emerged from the study that most public libraries (97%) were connected to the internet. The findings of the study showed that most public libraries (80%) were connected to the internet through the fixed lines and that each of the nine provinces had its own internet service providers (table 5.12). The study recommended fixed lines for internet access to be laid to all public libraries in South Africa and that a government agency be used as a dedicated internet service provider for public libraries across all the nine provinces. A further study was recommended about the application of an internet access model used by academic institutions to public libraries. / Information Science / D. Litt. et Phil. (Information Science)

Public libraries, globally, are adopting the use of information and communication technologies (ICTs) in order to improve services to the users. ICTs in public libraries are enhancing services to the users by ensuring that services are available to them quickly and efficiently. ICTs in public libraries include computers and their Internet-based facilities, printers, photocopiers, laminators, faxes, telephones, televisions, compact discs, (CDs) and digital video discs (DVDs). This study focussed on the utilisation of ICTs in public libraries at Ekurhuleni Metropolitan Municipality (EMM). The general aim of the study was to assess the utilisation of ICTs at EMM public libraries by the users. Both qualitative and quantitative research approaches through a survey research method were deployed. The study targeted all public libraries at Ekurhuleni and within the libraries; library users and control librarians (librarians in charge of libraries at Ekurhuleni) were targeted. Control librarians participated in the study as key informants. The researcher needed to find out if they would corroborate what users said. There is a total of 43 public libraries at Ekurhuleni and eight were included in this study. These eight libraries were selected through stratified sampling. Out of 24033 registered users at Ekurhuleni libraries, 332 were randomly selected to take part in the study. All eight control librarians of participating libraries were included in the study. The total response rate for the targeted library users was 51% (170). The findings of this study indicate that although ICTs in EMM libraries are highly utilised, staff attitudes, cost of ICTs services, users’ lack of ICTs knowledge and skills, slowness of ICTs and power failure, make it difficult for users to maximise the full benefits offered by ICTs. The study recommended that the cost of ICTs services be reduced, customer care workshops and ICTs training be prioritised for staff, structured ICTs training programmes be developed for library users, users’ access time to Internet be extended, subscription to online databases be prioritised, Internet bandwidth be increased, uninterrupted power supply be installed in libraries and that positions be created for librarians specialising on ICTs. / Information Science / MA (Information Science)