This work discusses the communication strategy of French natural cosmetics brand, L'Occitane on the Czech market. The aim is to describe the communication mix, analyze previous communications and the possibility of increasing its efficiency and optimization. The theoretical part focuses on marketing mix tools, including promotion (marketing communications). The analysis describes the current communications development, communication mix and factors affecting the optimal combination of communication elements. Attention is also paid to cosmetic industry and its development, focusing on the Czech Republic. The practical part introduces L'Occitane, its brand and product. Then it focuses on brand performance on the Czech market, describes and analyzes the communication mix tools. The conclusion outlines its future direction and possible recommendations, using SWOT analysis.

This thesis deals with the current situation in the use of marketing communications activities in the realm of the public sector. After placing the issue of the work, followed by an explanation of the significance of marketing communication use in the state sector, the share of public sector to create the image of law, the importance of linking public sector - citizen in relation to the perception of non-commercial sector. The text outlines the methodology for the use of marketing communication strategies in public administration, and there are examples of communication techniques which public institutions in the Czech Republic use. The next chapter deals with similar situations in the Principality of Liechtenstein including a comparison with the Czech Republic. The practical part deals with the marketing research among Czech citizens and institutions of governance in the country related to the thesis topic.

Cette thèse a comme objectif d’analyser l’efficacité du parrainage en ligne, dans le cadre de la communication de l’entreprise. La revue de la littérature comprend deux parties : les caractéristiques de base du parrainage en ligne (chapitre I) et le traitement du parrainage en ligne et ses effets (chapitre II). Le chapitre I présente une analyse des principes de base du concept de parrainage et des communautés en ligne, ainsi que leur impact sur les consommateurs. La section I.2 est consacrée à notre sujet de recherche, le parrainage en ligne. Nous présentons l'état de l'art, définissons et classons le parrainage en ligne et soulignons les principales différences entre le parrainage traditionnel et en ligne et entre le parrainage en ligne et la publicité en ligne. Une synthèse des premières études préliminaires est également discutée.Le chapitre II est consacré au traitement et aux effets du parrainage en ligne ainsi qu’au développement du modèle de recherche. Ce chapitre comprend une analyse de trois cadres théoriques différents et détaille le raisonnement qui nous a amenés à développer le cadre intégratif du parrainage en ligne. Les principales hypothèses de recherche sont émises et le modèle de recherche est développé. Nous résumons la méthodologie de recherche, les résultats et les implications, ainsi que les limites et les orientations futures de recherche.Le chapitre III détaille notre approche et présente des arguments pour la phase expérimentale. La section III.3 présente l'opérationnalisation des variables et la section III.4 les résultats des tests préalables, les variables manipulées et les groupes d'échantillonnage. Le chapitre IV résume l'analyse des données et les résultats. Nous rappelons les variables incluses dans le modèle et déterminons le profil sociodémographique de l'échantillon. La section IV.4 précise les résultats de l'évaluation de la normalité et de l'analyse univariée pour les variables considérées. La validation du modèle définit les méthodes utilisées pour l'analyse des données, la portée de la recherche, la validation des échelles de mesure (modèle externe), ainsi que les relations structurelles et les tests d'hypothèses. Les paramètres de qualité du modèle final sont analysés pour évaluer la fiabilité du modèle. Enfin, les résultats de l'analyse multi-groupe, les conclusions et implications, les limites et les axes de recherche futurs sont exposés / The aim of this thesis is to analyze the effectiveness of online sponsorship, as part of the company’s communication mix. The literature review consists of two parts: basic characteristics of online sponsorship (chapter I), and processing of online sponsorship and effects (chapter II). In chapter I, we conduct an analysis of the fundamentals of the sponsorship concept and the Internet and online communities, and how they have impacted consumers. Section I.2 is dedicated to our main object of research, online sponsorship. In this part, we present the state of the art, define and classify online sponsorship, and we underline the main differences between the traditional and online sponsorship and between online sponsorship and online advertising. A synthesis of the first preliminary studies is also discussed. Chapter II focuses on online sponsorship processing and effects and the development of the research model. The chapter comprises an analysis of three different theoretical frameworks and details the reasoning which led us to develop the integrative framework for online sponsorship. Sponsorship outcomes, processing context and impact factors are analyzed. Within section II.2 the main research hypotheses are emitted and the research model is developed in section II.3. We summarize the research methodology, the results and implications, along with the limitations and future research directions of the current research. Chapter III details our research approach and arguments for the selected online sponsorship format to be studied further in the experimental phase. Section III.3 presents the variables' operationalization and section III.4 the experiment's pre-tests results, the final experiment conditions and sampling groups. Chapter IV describes the data analysis and results. We recall the variables included in the model and present the socio-demographic profile of the sample. Section IV.4 details the normality assessment and univariate analysis results for the considered variables. The validation of the model details the methods used for the data analysis, the scope of the research, the validation of the measurement scales (outer model), and the structural relationships and hypotheses' tests are also discussed. The final model quality parameters are assessed to evaluate the reliability of the model. Finally, the results of the multi-group analysis, the conclusions and implications, the limitations and future research directions are exposed

A melhoria contínua do posicionamento competitivo é, atualmente, um dos grandes desafios das empresas inseridas no dinâmico mercado global. Nesse cenário, considera-se que a interação dos vários setores da organização contribui para o aumento da sua capacidade de conhecer as nuances que afetam sua cadeia de distribuição. Além disso, compreende-se que a comunicação é um elemento vital para a empresa se fazer entender pelos seus públicos e que a comunicação integrada de marketing (CIM) possui uma valiosa ferramenta a força de vendas que necessita ser estimulada pelos gestores a utilizar outras ferramentas da CIM, a fim de prestar serviços diferenciados aos canais de distribuição. O objetivo é analisar a gestão da venda no processo de CIM, identificando como a força de vendas contribui para a melhoria do posicionamento competitivo no trade. Para alcançá-lo, foram analisados a geração de valor para o cliente; a administração estratégica e a de vendas; a vantagem competitiva e o modelo de posicionamento competitivo; o mercado empresarial e seu comportamento de compra; a CIM; o relacionamento com o cliente e o pós-venda. Ao final da fundamentação teórica, propôs-se uma sistematização da interação da venda com a CIM, na qual se procurou alinhar as atividades da equipe de vendas com o intuito de maximizar o seu atendimento aos diversos tipos de clientes. Ainda para a consecução do objetivo, foi realizada uma pesquisa de campo com a utilização do método de estudo de caso. A empresa pesquisada foi escolhida em razão de sua relevante participação no segmento em que atua. Também foram realizadas entrevistas com gerentes, vendedores e consultores de campo da empresa selecionada e com gerentes e compradores dos canais de distribuição e a análise delas foi muito valiosa para a elaboração da sistematização da interação da venda com a CIM. Esse novo olhar em direção ao pleno atendimento das exigências do trade no segmento de empresas de saúde animal pode vir a ser uma das ferramentas importantes para a obtenção de um posicionamento competitivo mais sólido. / Continuous improvement of competitive positioning is currently one of the great challenges of companies incorporated in the dynamic global marketplace. In this scenario, it is considered that the interaction of various sectors of the organization contributes to its increased ability to understand their distribution chain. Furthermore, the communication is a vital element for the company to make themselves understood by their audiences and the integrated marketing communications (IMC) has a valuable tool - the sales force - which must be supported by managers to use other tools of the IMC in order to provide differentiated services to distribution channels. The objective of this study is to analyze the process of selling and IMC, identifying how the sales force helps to improve the competitive position in the trade. To achieve this, was analyzed the generation of customer value, strategic management and sales, competitive advantage and competitive positioning model, the enterprise market and their buying behavior, the IMC, the customer relationship and after sale. At the end of the theoretical foundation, it was proposed a systematization of the interaction of IMC with the sale, in which he sought to align the activities of the sales team in order to maximize its service to different types of customers. Even to achieve the goal, was performed a field survey using the method of case study. The company analyzed was chosen because of his outstanding participation in the segment in which it operates. Were also conducted interviews with sales managers and their sales force of the company and with channels managers and the buyers of these channels of distribution. This analysis was very valuable to the development of systematic interaction with the sale management and the IMC. This new look towards full compliance with the requirements of trade in the sector of animal health companies might be one of important tools to achieve a stronger competitive position.

Det finns vissa svårigheter med marknadskommunikation inom offentlig sektor då produkten och kunden skiljer sig från den privata sektorn. För en stad kan exempelvis produkten ses som en social effekt och kunder ses som medborgare. Samtidigt kan inte medborgarna endast ses som kunder, då de också är delaktiga i skapandet av stadens produkt och varumärke, utan måste också betraktas som interna medarbetare. Svårigheter i marknadskommunikation inom offentlig sektor är dessutom att offentliga organisationer måste ta hänsyn till en mängd olika värden.Vi har studerat hur olika värden inom Borås Stad tar sitt uttryck i marknadskommunikationen och hur kommunikationen med medborgarna sker. Vi vill kartlägga kommunikationen för att se hur Borås Stad arbetar för att positionera sig som textilstad, i och med pågående satsningar på det textila klustret Textile Fashion Center. Dessutom hur Borås Stad kommunicerar med medborgarna.Vår studie utgår från kommunikationsteori och analysen görs huvudsakligen utifrån Grönroos integrerade marknadskommunikationstriangel som vi tillämpat på offentlig sektor. Genom innehållsanalys har tidningsartiklar, organisatoriska dokument och reklam studerats och genom informantintervjuer med representanter från Borås Stad och Textile Fashion Center har kompletterande information samlats in.Vi fann att Borås Stad positionerar sig med hjälp av historiska textila värden samtidigt som andra värden också får utrymme kommunikationen. Det finns en vilja från Borås Stad att arbeta kundorienterat men trots den strävan används i huvudsak envägskommunikation. Svårigheterna ligger i att medborgarna utgör många olika målgrupper som Borås Stad måste nu ut till genom att i ett första steg bemästra utebliven kommunikation. En annan förutsättning för att möta en stads ambition att agera mer kundorienterat är att medborgarna involveras i stadens arbete. / Program: Civilekonomprogrammet

The thesis aims to identify the weaknesses, threats and opportunities in local marketing activities of the brand Mercedes-Benz in Czech Republic and to suggest ways to upgrade the communication of the company with the current, as well as the potential target groups. The theoretical part of the thesis brings basic knowledge of brand management, consumer behaviour, market research and marketing communications. The practical part of the thesis introduces the company Daimler AG, its historical development, current activities, brand portfolio structure and competition of the brand Mercedes-Benz. This brief presentation of the parent company is followed by description of the Czech daughter company and the positioning, identity and brand image of Mercedes-Benz in the country. The main chapter of the practical part is the analysis, divided into analysis of target groups and analysis of brand communications of Mercedes-Benz Czech Republic in 2011. The following chapter contains recommendations based on the analysis results. The recommendations are related to the optimization of marketing activities of Mercedes-Benz Czech Republic with respect to target groups and planned business activities in the future.

The aim of this thesis is to present the theoretical attributes of marketing communications, as part of the marketing mix and in particular in relation to specific areas of the pharmaceutical industry. The practical part is focused on pharmaceutical product marketing communication towards the ultimate consumer. For this goal I chose Green pharmaceutical company - Swan Pharmaceuticals CR, as a nutritional supplement for her joints Condro Forte GS.

The objective of this thesis is to monitor and to describe marketing strategy of Kofola company on the Czech market, especially the marketing strategy of Kofola brand, to analyze it and make suggestions how to improve it. The thesis is divided into three main parts. The first part is theoretical. The second part describes Kofola company and its brand. This part is focused primarily on description of brand marketing strategy. The third part of the thesis is dedicated to research. The research includes PEST analysis, SWOT analysis, marketing mix analysis, analysis of marketing communications and questionnaire survey. The survey is focused primarily on perception of the Kofola brand and its marketing communications by customers. At the end of this part suggestions how to improve the current strategy are mentioned.

This thesis examines a relationship between specific marketing activities of the company Red Bull Czech Republic and their impact on consumers (change in brand perception, change in the purchase decision-making). Further more it examines general knowledge of brand communication activities implemented by Red Bull Czech Republic. The theoretical part of the thesis describes terms such as marketing communication concepts and their forms, a brand, SWOT analysis, market segmentation. The second part identifies in detail company Red Bull and its communication activities. The third part described the competitive environment within the Czech market of energy drinks which was also a part of the following SWOT analysis. The basis of the last part of the thesis is analysis of author's own questionnaire research which was a basic source of data for the support of the paper's main objective.

The world of luxury products for many years was reserved only for the selective and exclusive audience. It looked like it was impossible to experience it or to get in for someone from outside. Marketers of luxury brands have created such an environment where clients could feel exclusivity and enjoy timeless quality, values, history and heritage of the brand. It is very important to maintain the traditional values for luxury brands but in order to stay in touch with the target audience, luxury producers have to face and adapt to rapidly changing environment. There are a lot of debates about comparability of the Internet and luxury, as digital world is too impersonal comparing with core competence of luxury: exclusivity, outstanding experience and human touch in everything including craftsmanship, personal selling and customer relations. In current environment luxury companies cannot ignore the importance of the Internet as a communication and transaction tool and have to stay in touch with its target audience. The main contribution of this dissertation thesis is an analytical framework "features of importance for online luxury consumer satisfaction" that will help luxury marketers to understand online luxury consumers, their motivations, behavior and preferences. Additionally, framework presents the up-to-date data that can be executed while creating digital marketing communications strategy. The influence of content, social, process and technology gratifications on the online luxury consumer satisfaction was investigated. By incorporating the quantitative approach it was possible to make a deep analysis of the research problem. To obtain the necessary data the group structured questionnaire was used to analyze the proposed research model. A total of 133 respondents were accepted for the investigation. Analysis of correlation proved the positive relation between gratifications and luxury consumer satisfaction, even thought, proposed gratifications had different influence on the satisfaction. Content and technology gratifications had the most strong and positive influence on the satisfaction. However, from the obtained results it is visible that social gratification had the least important but still positive effect on the luxury consumer satisfaction. The obtained results are a valuable asset for the luxury companies as research revealed the main directions and themes on which luxury marketers should stress while creating online communication strategies.