M.Com. (Business Management) / The sector of the economy in which service providers compete, has undergone much change during tho last two decades. Successful service providers followed specific tactics to ensure that the needs of clients were satisfied. Customer satisfaction became more important as competition increased. Although the internal audit department of ABSA has never had to face competition, this situation is rapidly changing. External audit firms are attempting to expand their businesses by providing the internal and the external audit functions to a company. ABSA's internal audit department is not only faced with the increase in competition but is also under pressure to improve its level of service to clients who no longer receive its service free of charge.

No description available.

This study aims to explore the management of offenders’ education for optimum rehabilitation in a Correctional Centre in Gauteng. In this study the nature of correctional education management is explored in relation to the self-concept of offenders as learners, as well as their view and experience on their future position as released parolees striving for reintegration into the society. Methodologically, the study is located in the qualitative paradigm where a questionnaire was designed to gather the respondents’ demographic profiles, and to extract from them the factors that influence crime propensity and amenability to correction through correctional education. The questionnaire was targeted at all functionally literate participants who indicated their interest at the sampling stage. The research site was a Correctional Centre in the Gauteng Province. Respondents comprised sixteen offenders and five officials. The key findings of this research are that policy intervention is crucial to improve the management of offenders’ education, so to remove barriers that hinder the exercise of effective education. How offenders’ education is managed impacts on their receptiveness of education. This implies their fate as future ex-offenders and their prospects of employment after release as citizens are tarnished with the stigma of a criminal record. Their self-esteem seems to improve with the acquisition of well managed education, while on the other hand, propensity to recidivate is high where the management of their education has failed and hopelessness and lack of motivation in planning for a better future pervade. Thus, proper management of offenders’ education can go a long way to ensure their successful reintegration in the society. The research report concludes with recommendations that could have implications for future research in the context of correctional education management, as well as implementation and monitoring of such management via policy in order to achieve optimum rehabilitation of offenders. / Educational Leadership and Management / M. Ed. (Education Management)

by Chan Chi-Hong, Timothy. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1988. / Bibliography: leaves 42-43.

by Sung Chi-Keung, John. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1992. / Includes bibliographical references (leaves 28-30). / ABSTRACT / TABLE OF CONTENTS / ACKNOWLEDGEMENT / CHAPTER / Chapter I --- INTRODUCTION --- p.1 / Chapter II --- HISTORY OF THE ARCHITECTURAL PROFESSION AND THE BUILDING INDUSTRY --- p.6 / Chapter III --- ANALYSIS OF ORGANIZATIONAL STRUCTURES --- p.14 / Chapter IV --- SURVEY RESEARCH --- p.48 / Chapter V --- STUDIES OF THREE ARCHITECTURAL FIRMS --- p.56 / Chapter VI --- CONCLUSION --- p.82 / APPENDIX / BIBLIOGRAPHY

Social movement literature suggests that organizations espousing radical ideologies must develop bureaucratic structures in order to survive, changes which inevitably create an organization more concerned with self-maintenance than social transformation. In the Battered Women's Movement, some radical feminists argue that trends toward increased formalization and centralization in feminist collectives provide evidence that the movement has been coopted, and thus radical organizations seeking to challenge inequitable social structures have been transformed into more traditional social service agencies. This thesis examines one shelter for battered women which, due mainly to severe internal conflict, found it necessary to modify its structure from a collective to a hierarchy led by a coordinator. This change led neither to decreased radical ideology nor to an increased focus on organizational maintenance at the expense of socially transformative goals. However, due to a lack of formalized procedures, this outcome largely reflects the personal inclinations of the coordinator.

This study aims to explore the management of offenders’ education for optimum rehabilitation in a Correctional Centre in Gauteng. In this study the nature of correctional education management is explored in relation to the self-concept of offenders as learners, as well as their view and experience on their future position as released parolees striving for reintegration into the society. Methodologically, the study is located in the qualitative paradigm where a questionnaire was designed to gather the respondents’ demographic profiles, and to extract from them the factors that influence crime propensity and amenability to correction through correctional education. The questionnaire was targeted at all functionally literate participants who indicated their interest at the sampling stage. The research site was a Correctional Centre in the Gauteng Province. Respondents comprised sixteen offenders and five officials. The key findings of this research are that policy intervention is crucial to improve the management of offenders’ education, so to remove barriers that hinder the exercise of effective education. How offenders’ education is managed impacts on their receptiveness of education. This implies their fate as future ex-offenders and their prospects of employment after release as citizens are tarnished with the stigma of a criminal record. Their self-esteem seems to improve with the acquisition of well managed education, while on the other hand, propensity to recidivate is high where the management of their education has failed and hopelessness and lack of motivation in planning for a better future pervade. Thus, proper management of offenders’ education can go a long way to ensure their successful reintegration in the society. The research report concludes with recommendations that could have implications for future research in the context of correctional education management, as well as implementation and monitoring of such management via policy in order to achieve optimum rehabilitation of offenders. / Educational Leadership and Management / M. Ed. (Education Management)

No description available.

The principal objectives of this study were to determine: a) the direct effect of an apartment manager’s leadership style and b) the direct and indirect effects of functional health, morale, and social activity on residential satisfaction using a path model. The sample for this study consisted of residents of government subsidized housing for the elderly in Virginia. The majority of the respondents were widowed, white females with and average age of 73. The sample was drawn from 10 apartment communities selected from a list of 19 communities containing 2,156 apartments. A self-administered instrument was developed, pretested, and revised as needed, and sent to one-half of the residents in each of the 10 communities. The responses were scored to determine the respondents' levels of residential satisfaction, perception of the apartment manager•s leadership style, level, of social activity, morale, and functional health. A total of 210 usable responses were obtained from the initial distribution of 582 instruments and one follow-up mailing. The total response rate was 36.1%. Leadership style emerged as having the strongest direct effect on residential satisfaction, .329, followed by social .222, morale, .071, and functional health, -.067. The R² was .262. The model was refined, positioning functional health, morale, and social activity as exogenous variables with leadership style as the intervening variable. The analysis was conducted separately for the group of respondents with eight years or less of education and for the group with more education. The total effect of every bivariate relationship was greater for the group with less education. The total effect of leadership style on residential satisfaction was .446 for the less educated group and .267 for the group with more education; for social activity, .371 and .178: for morale, .134 and .019; and for functional health, -.093 and .014, respectively. The R²s were .327 and .102, respectively. Leadership style of the manager has a strong direct effect on the residential satisfaction of the respondents as does their level of social activity. The total effect of morale and functional health on residential satisfaction is minor with functional health having a negative effect. The residential satisfaction of those with less education was more strongly affected by all variables than were the group with less education. / Ph. D.

by Chan Cheong Hee (Kenneth). / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / ABSTRACT --- p.ii / table of contents --- p.iii / appendix --- p.iv / preface --- p.v / Part I (1989-1991) / Chapter a. --- background --- p.1 / Chapter b. --- organization settings --- p.5 / Chapter c. --- issues that drive the changes --- p.14 / Chapter d. --- diagnosis --- p.17 / Chapter e. --- interventions --- p.22 / Chapter f. --- commentaries --- p.25 / part ii (1992 - future) / Chapter a. --- introduction --- p.28 / Chapter b. --- diagnosis --- p.29 / Chapter c. --- interventions recommended --- p.44 / Chapter d. --- conclusion --- p.57 / appendix / Chapter I. --- PRC/HK SALES ORGANIZATION / Chapter II. --- PRC REP. OFFICE ORGANIZATION / Chapter III. --- CURRENT SITUATION - JOB RESPONSIBILITIES OF HK BASED SALES REP. AND LOCAL NATIONAL / Chapter IV. --- PERCEPTION OF CURRENT ORGANIZATION / Chapter V. --- ULTIMATE ARRANGEMENT / Chapter VI. --- COMMERCIAL ORGANIZATION INTERIM REPORT - 11 CRITICAL ISSUES / Chapter VII. --- ORGANIZATION CHANGE - DISCUSSION WITH STAFF / Chapter VIII. --- QUESTIONNAIRE FORM / Chapter IX. --- QUESTIONNAIRE RESULT / Chapter X. --- organization chart - 1996 projection