This study is an examination of the hypothesis that selected contemporary American novels offer vivid illustrations of modern problems and practices of management as seen in business and industry. Too often, university management courses treat management processes as isolated cases in limited and static settings. Novelists, on the other hand, treat these same processes in a broader context and often deal quite subtly and perceptively with everything from the mammoth corporation to the single proprietorship. Students proposing to become businessmen, therefore, should benefit from this novelistic perspective so frequently overlooked.

by Hui See-mun Alice. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 51-53). / ABSTRACT --- p.i / TABLE OF CONTENTS --- p.ii / LIST OF ILLUSTRATIONS --- p.iii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.3 / Chapter III. --- TOTAL QUALITY MANAGEMENT - AN OVERVIEW --- p.5 / Importance of Quality to banks --- p.5 / History of TQM --- p.7 / Definitions on Quality.......: --- p.9 / Definitions of Total Quality Management --- p.10 / Critical factors for a successful TQM program --- p.14 / Chapter IV. --- TQM IN CHASE MANHATTAN BANK --- p.18 / Reasons for implementing TQM in Chase --- p.18 / Fundamental principles and values of Chase TQM --- p.18 / TQM implementation in Hong Kong --- p.23 / Chapter V. --- EVALUATION AND RECOMMENDATIONS --- p.29 / Evaluation of the system --- p.29 / Recommendations --- p.33 / Chapter VI. --- CONCLUSION --- p.39 / APPENDIX / Chapter 1. --- Overview of ISO 9000 --- p.41 / Chapter 2. --- HKMA Quality Award Criteria Framework --- p.43 / Chapter 3. --- TQM plan --- p.44 / Chapter 4. --- Problem solving process 8c Quality improvement process --- p.45 / Chapter 5. --- Deming's 14 principles --- p.46 / Chapter 6. --- Juran's 10 steps in quality improvement --- p.47 / Chapter 7. --- Crosby's 14 steps in quality improvement --- p.48 / Chapter 8. --- Malcolm Baldrige Award assessment system --- p.49 / BIBLIOGRAPHY --- p.51 / LIST OF ILLUSTRATIONS / Figure 1. Framework of Chase TQM --- p.19 / Figure 2. Plan-Do-Check-Act Cycle --- p.21 / Figure 3. TQM Plan --- p.44 / Figure 4. Problem Solving Process --- p.45 / Figure 5. Quality Improvement Process --- p.45

by Rachel, Yu Mei Ping. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 83-87). / ABSTRACT --- p.i / TABLE OF CONTENTS --- p.ii / LIST OF ILLUSTRATIONS --- p.iv / ACKNOWLEDGEMENT --- p.v / Chapter / Chapter I . --- INTRODUCTION / Background --- p.1 / Why Suddenly Needs 'Quality' ? --- p.2 / Actions by the HKHA --- p.4 / Chapter II. --- RESEARCH METHODOLOGY / The Research Problem --- p.6 / Literature Research --- p.6 / Interviews --- p.7 / Questionnaire --- p.7 / Chapter III. --- QUALITY AND CONSTRUCTION PROCESS / What Is Quality ？ --- p.10 / What Is ISO 9000 --- p.12 / The Construct ion Process --- p.13 / Special Characteristics of Construct ion Industry --- p.16 / Construct ion Vs Manufacturing --- p.19 / Chapter IV. --- QUALITY IN CONSTRUCTION PROCESS / Quality Adhered to Each Stage of Construct ion Process --- p.21 / What is Going On ？ --- p.25 / Why 'Construction Stage' ？ --- p.29 / Why ISO 9000 ？ --- p.29 / Chapter V. --- VIEWS FROM DIFFERENT PERSPECTIVES / A Triangular Relationship --- p.32 / Government --- p.33 / Contractors --- p.40 / Client (Private Developers ) --- p.48 / Chapter VI. --- CONCLUSION / Before and After the Research --- p.52 / Is It Suitable --- p.53 / Can It Cure the Quality Problem ？ --- p.55 / Would It Be Accepted ？ --- p.57 / Conclusion --- p.57 / Further Words on the Project --- p.58 / APPENDICES / Appendix I : List of Contractors Obtained ISO 9000 Certificates (Up To July 1993) --- p.59 / Appendix II : Sample of Questionnaire --- p.61 / Appendix III : ISO 9001 Quality System Elements --- p.70 / Appendix IV : Auditing Procedures --- p.81 / BIBLIOGRAPHY --- p.83

by Sitt Wing-leung William. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1995. / Includes bibliographical references (leaves 64-65). / ABSTRACT --- p.iii / TABLE OF CONTENTS --- p.v / LIST OF FIGURES --- p.vii / LIST OF TABLES --- p.viii / ACKNOWLEDGEMENTS --- p.ix / Chapter / Chapter I. --- INTRODUCTION / The Development of Quality --- p.1 / Rise of International Quality Standard --- p.2 / ISO 9000 Quality Standard --- p.3 / Significance of ISO 9000 --- p.5 / Maintenance Management --- p.7 / Project Objective --- p.8 / Chapter II. --- RESEARCH METHODOLOGY / Case Study Approach --- p.10 / Settings and Timeframe --- p.10 / Data Collection --- p.11 / Literature Review --- p.12 / Chapter III. --- MAINTENANCE MANAGEMENT / Company Profile --- p.13 / Maintenance Department --- p.14 / Repair and Maintenance --- p.16 / Problems Encountered --- p.18 / Improved Operating System --- p.21 / Benefits of the New System --- p.28 / Limitations of the New System --- p.29 / Chapter IV. --- APPLICATION OF ISO 9000 QUALITY SYSTEM / 14Elements Applied to Maintenance Department --- p.31 / Implementation Process --- p.41 / Difficulties Encountered --- p.45 / Hints to Successful Implementation --- p.47 / Benefits and Drawbacks --- p.50 / Chapter V. --- CONCLUSION / Summary --- p.53 / Recommendations for Further Study --- p.55 / APPENDIX --- p.57 / BIBLIOGRAPHY --- p.63

by Cunningham King, Mimi, Li, Yuen Yu Vivien. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1990. / Bibliography: leaves 105-108. / ABSTRACT / TABLE OF CONTENTS --- p.iii / LIST OF EXHIBITS --- p.viii / LIST OF TABLES --- p.ix / ACKNOWLEDGEMENT --- p.x / Chapter CHAPTER ONE --- INTRODUCTION --- p.1 / Chapter 1.1 --- Staff Turnover in Service Industry --- p.1 / Chapter 1.2 --- Outlook of Supply of General Staff --- p.2 / Chapter 1.3 --- Objective and Scope --- p.4 / Chapter 1.4 --- Significance of the Study --- p.4 / Chapter 1.5 --- Case Brief --- p.5 / Chapter CHAPTER TWO --- LITERATURE REVIEW --- p.8 / Chapter 2.1 --- Definition --- p.8 / Chapter 2.2 --- Effects of Turnover --- p.10 / Chapter 2.3 --- Costs of Turnover --- p.13 / Chapter 2.4 --- Measurement of Turnover --- p.14 / Chapter 2.5 --- Causes of Turnover --- p.14 / Chapter 2.6 --- Causes for Staying --- p.15 / Chapter 2.7 --- Developing the Theoretical Framework --- p.16 / Chapter 2.8 --- The Theoretical Framework --- p.29 / Chapter THREE --- METHODOLOGY --- p.31 / Chapter 3.1 --- Overview --- p.31 / Chapter 3.2 --- Population and Sample --- p.31 / Chapter 3.3 --- Preliminary Survey Method --- p.3 2 / Chapter 3.4 --- The Hypotheses --- p.34 / Chapter 3.5 --- Data Collection Method --- p.36 / Chapter 3.6 --- Variables --- p.38 / Chapter 3.7 --- Measurement of Variables --- p.40 / Chapter 3.8 --- Data Analysis Techniques --- p.41 / Chapter FOUR --- RESULTS --- p.44 / Chapter 4.1 --- Response Rate --- p.44 / Chapter 4.2 --- Feel for Data --- p.45 / Chapter 4.3 --- Factor Analysis --- p.49 / Chapter 4.4 --- Hypotheses Testing --- p.51 / Chapter 4.5 --- Other Analyses --- p.55 / Chapter 4.6 --- Summary of Results --- p.59 / Chapter CHAPTER FIVE --- DISCUSSION --- p.60 / Chapter 5.1 --- Significant Factors Affecting Propensity to Stay --- p.60 / Chapter 5.2 --- Factors not Correlated to Propensity to Stay --- p.62 / Chapter 5.3 --- Relationship Between Demographics and Propensity to Stay --- p.63 / Chapter 5.4 --- Departmental Variationin Propensity to Stay --- p.64 / Chapter 5.5 --- Conclusion --- p.64 / Chapter SIX --- RECOMMENDATIONS --- p.65 / Chapter 6.1 --- Recommendations to the Airline --- p.65 / Chapter 6.2 --- Recommendations for Further Research --- p.70 / APPENDIX / Chapter I --- "Places Offered by Universities, Polytechnics and Colleges" --- p.71 / Chapter II --- Title and Job Nature of Sample --- p.72 / Chapter III --- Questionnaire (in Chinese) --- p.73 / Chapter IV --- Questionnaire (English Translation) --- p.86 / Chapter V --- Distribution of Valid Cases by Rank --- p.93 / Chapter VI --- Demographics of Respondents --- p.94 / Chapter VII --- List of Mean Scores for items Measuring Independent Variables --- p.99 / Chapter VIII --- Results of Hypotheses Testing --- p.101 / Chapter IX --- "Correlation Between Number of Children, Education, Salary, Age and Length of Service" --- p.104 / BIBLIOGRAPHY --- p.105

by Chan Wing Keung, Eddie and Hui Nai Hang, Andy. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1989. / Bibliography: leaves 82-83.

by Tsui Hok Kan, Brian. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaf 53). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Background --- p.1 / Cable & Wireless : A Strategic Perspective --- p.2 / Research Objective --- p.4 / Methodology --- p.8 / Chapter II. --- CABLE & WIRELESS HISTORY --- p.11 / Chapter III. --- RELATIONS BETWEEN ORGANIZATIONAL CHARACTERISTICS AND INDIVIDUAL SUBSIDIARIES --- p.14 / Matrix Classification of Cable & Wireless Group's Subsidiaries --- p.14 / Case Studies : Cross-national Related Strategy --- p.15 / Cable & Wireless Business Networks --- p.16 / Cable & Wireless Mobile --- p.16 / Case Studies : Cross-national Unrelated Strategy --- p.17 / Omnes --- p.18 / Cable & Wireless (Marine) Ltd --- p.19 / PHS International Ltd --- p.20 / Case Studies : National Related Strategy --- p.21 / Hongkong Telecom ´ب --- p.21 / OPTUS --- p.23 / Case Studies : National Unrelated Strategy --- p.24 / Sembawang Cable Depot Pte Ltd --- p.24 / S.B. Submarine Systems Co. Ltd --- p.25 / Chapter IV. --- DISCUSSION --- p.27 / General Organization of Cable & Wireless Activities --- p.27 / General Observations on Relations Between Organizational Characteristics and Strategies --- p.29 / Business Diversification and Geographic Diversification --- p.30 / Concluding Remarks --- p.31 / Chapter APPENDIX 1 - --- QUESTIONNAIRE FOR HONGKONG TELECOM --- p.34 / Chapter APPENDIX 2 - --- SUMMARY OF SURVEY RESULTS --- p.40 / BIBLIOGRAPHY --- p.53 / Books / Periodicals / Annual Reports / Interviews

This study investigates the phenomenon of a communal Jewish organization, the National Budgeting Conference (NBC). In essence, the NBC is in charge of allocating money to national organizations through contributions collected from each local community. This unique arrangement doesn't exist in other Jewish communities around the globe; the common procedure is that every local federation allocates money for the local needs. / The objective of this dissertation is to follow the activities of the NBC from a strategic management point of view. So far, almost the entire body of literature on Jewish organizations stem from a political science and an ethnicity point of view. My assumption is that by conducting the study from a management perspective, I have been able to research topics that usually do not receive a lot of attention in literature about Jewish organizations; some of these topics include whether and to what extent environmental elements in the community, as well as power relations, influence the decision-making process. I also focused on the NBC's structure, outcomes, and chances of survival. I concluded that the NBC operates within a very fluid and unstable environment, and as a result, it will have to monitor its interests carefully and adapt in a slow, incremental fashion if it wishes to increase its chances of survival.

Assignment (MA)--University of Stellenbosch, 2004. / ENGLISH ABSTRACT: In terms of the Higher Education Act, 1997 (Act No. 101 of 1997: Notice no: 1700), the Cape Technikon and the Peninsula Technikon will merge on 1 January 2005 to become a single institution known as the Cape Peninsula University of Technology. This merger is part of the South African government’s effort to streamline education spending priorities, whilst evening out the differences between historically white and historically black institutions. During the apartheid era the Peninsula Technikon was established mainly for black (i.e. Coloured and African) students and the Cape Technikon for white students. There are a number of problems and challenges that can be expected by these institutions before, during and after the merger. These include, among others, identity crises that might result from the clash of different cultures because of the different backgrounds of these two institutions. If the merger is not handled properly, especially where human and cultural issues are concerned, it might not be successful. Higher education institutions are recognized as being in the knowledge business, and libraries play a central role in this regard. Academic librarians specifically have a significant knowledge management role to play in their institutions. In the case of the Cape Technikon and Peninsula Technikon libraries, it would thus be very important to understand each institution’s culture and what their existing knowledge management practices are, so that by the time of the actual merger they will know how to cooperate productively and effectively. Given the complexity of mergers and their wide ranging ramifications, as well as potential problems that might hamper the smooth operations of the institutions, the aim of this study was to investigate the knowledge management practices of the libraries of these two institutions. Thereafter recommendations were made, based on the findings, as to how to apply knowledge management practices to increase the capabilities of the two institutions’ libraries and enhance their operational efficiency. The methods of investigation were qualitative in nature and comprised questionnaires which were filled in by the librarians of both institutions as well as in-depth interviews with senior staff members of both libraries. The study also made other observations which related to the feel of the environments and people’s attitude which were also quite revealing. Although both libraries displayed knowledge management practices, the Cape Technikon was found to be more advanced in some regards than the Peninsula Technikon. Finally, recommendations were made on how to apply certain specific knowledge management practices successfully after the merger. These included a recommendation that both institutions ensure that there are processes in place to ensure that knowledge is recorded on an ongoing basis. / AFRIKAANSE OPSOMMING: In terme van die Wet op Hoër Onderwys, 1997 (Wet Nr 101 van 1997: Kennisgewing Nr: 1700), sal die Kaapse Technikon en die Skiereiland Technikon op 1 Januarie 2005 saamsmelt om ’n enkele instelling te word, naamlik die Kaapse Skiereiland Universiteit van Tegnologie. Hierdie samesmelting is deel van die Suid-Afrikaanse regering se poging om die prioriteite op opleidingsuitgawes te stroomlyn, terwyl die verskille tussen wat histories wit en swart instellings was, uitgestryk word. Gedurende die Apartheid era was die Skiereiland Technikon veral vir swart studente (m.a.w. Gekleurdes en Afrikane), en die Kaapse Technikon vir wit studente. Daar is talle probleme en uitdagings wat verwag kan word by hierdie instellings voor, gedurende en na die samesmelting. Hierdie sluit in, onder andere, identiteitskrisisse wat dalk kan opduik as gevolg van die verskillende agtergronde van hierdie twee instellings. As die samesmelting nie behoorlik hanteer word nie, veral wat menslike en kulturele kwessies betref, kan dit onsuksesvol wees. Instellings vir hoër onderwys word erken as in die besigheid van kennis, en biblioteke speel ‘n sentrale rol in hierdie opsig. Spesifiek akademiese bibliotekarisse het ’n rol om te speel in die behandeling, of bestuur, van kennis. In die geval van die Kaapse Technikon en Skiereiland Technikon se biblioteke, sou dit dus baie belangrik wees om elke instelling se kultuur te verstaan, en om hulle huidige metodes van kennisbestuur te ken, sodat dit teen die tyd van die samesmelting moontlik is om produktief en effektief saam te werk. Aangesien samesmeltings kompleks is met verreikende vertakkings, sowel as potensiële probleme wat dalk die gladde werking van die instellings kan verhinder, is die doel van hierdie studie om die praktyke van kennisbestuur in die biblioteke van hierdie twee instellings te ondersoek. Daarna, gebaseer op die bevindings, is voorstelle gemaak met verwysing na die toepassing van kennisbestuurspraktyke, sodat die twee instellings se biblioteke se bekwaamhede kan vermeerder en hul doeltreffendheid verhoog kan word. Die metodes van ondersoek is kwalitatief en bestaan uit vraelyste, ingevul deur senior personeellede van albei instellings. Die studie het ook ander waarnemings gemaak in verband met die atmosfeer of gevoel van die omgewings en mense se houdings, wat ook veelseggend was. Alhoewel beide instellings kennisbestuurspraktyke getoon het, is bevind dat die Kaapse Technikon in sekere opsigte meer gevorderd as die Skiereiland Technikon is. Ten laaste is voorstelle gemaak met verwysing na hoe om sekere spesifieke kennisbestuurspraktyke na die samwsmelting toe te pas. Hierdie het ’n aanbeveling ingesluit dat albei instellings seker moet maak dat prosesse onderweg is om op ’n voortdurende basis boek te hou van kennis.

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