Man-tsun Cheng. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1980. / Bibliography: leaves 248-249.

by Gerald Fong Chung-Leung and Harmon Lo Wai-Chuen. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1992. / Includes bibliographical references. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES/LIST OF FIGURES --- p.v / ACKNOWLEDGEMENTS --- p.vi / Chapter I. --- INTRODUCTION --- p.1 / Overview --- p.1 / Case --- p.1 / Objective --- p.2 / Analytical Framework --- p.3 / Methodology --- p.5 / Literature Review --- p.6 / McGregor's Theory X and Theory Y --- p.7 / Maslow's Need Hierarchy Theory --- p.8 / Herzberg's Two Factor Theory --- p.9 / Hofstede's Four Dimensional Model of Cultural Difference --- p.10 / Chapter II. --- CULTURAL CHARACTERISTICS --- p.12 / National Culture --- p.12 / Japan --- p.13 / South-East Asian Countries --- p.14 / Organizational Culture --- p.16 / Japanese Organization --- p.16 / South East Asian Chinese Organizations --- p.21 / Chapter III. --- CASE STUDY --- p.25 / Management Practices of NCS --- p.25 / Management Effectiveness of NCS --- p.29 / Questionnaire --- p.29 / Demographic --- p.31 / Life time employment --- p.33 / Job Satisfaction Level --- p.34 / McGregory's Theory X and Theory Y --- p.36 / Maslow's Need Hierarchy Theory --- p.37 / Herzberg's Two-Factor Theory --- p.37 / Corporate Effectiveness --- p.38 / Chapter IV. --- CONCLUSION --- p.42 / Adoption of Japanese Management Style in NCS --- p.42 / Limitation --- p.45 / Management Implication --- p.46 / Recommendation --- p.47 / APPENDICES / BIBLIOGRAPHY

by Leung Ka Lai, Keane. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves 109-111). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.vi / LIST OF TABLES --- p.vii / ACKNOWLEDGEMENT --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Corporate Profile --- p.1 / Company Background --- p.1 / System Information --- p.2 / Operating Information --- p.3 / Benchmarking - A Historical Overview --- p.4 / First Generation - Reverse Engineering --- p.6 / Second Generation - Competitive Benchmarking --- p.6 / Third Generation ´ؤ Process Benchmarking --- p.7 / Fourth Generation - Generic Benchmarking --- p.8 / Fifth Generation - Global Benchmarking --- p.9 / Development of Benchmarking in MTRC --- p.10 / Local Benchmarking --- p.11 / International Benchmarking --- p.11 / Purposes of the Research --- p.12 / Chapter II. --- METHODOLOGY --- p.13 / Literature Review --- p.13 / Information Gathering --- p.13 / Review and Analysis --- p.14 / Discussions and Conclusions --- p.14 / Chapter III. --- LITERATIVE REVIEW --- p.15 / Definition of Benchmarking --- p.15 / Why Benchmarking ？ --- p.16 / Types of Benchmarking --- p.20 / Benchmarking and other modern management concepts --- p.22 / Benchmarking and Total Quality Management --- p.22 / Benchmarking and Learning Organisations --- p.24 / "Benchmarking, Total Quality Management and Learning Organisations" --- p.28 / Benchmarking and Business Process Re-engineering --- p.29 / Benchmarking and Strategic Planning --- p.31 / The Benchmarking Code of Conduct --- p.40 / The Benchmarking Process --- p.44 / Benchmarking in the Public Sector --- p.47 / Worldwide Trend of Benchmarking --- p.51 / Development in North America --- p.51 / Development in Europe --- p.53 / Development in the Pacific Rim --- p.54 / The Future --- p.56 / Summary --- p.57 / Chapter IV. --- THE INTERNATIONAL BENCHMARKING EXPERIENCE IN MTRC --- p.61 / The Threats faced by MTRC --- p.61 / Objectives --- p.62 / The Process --- p.63 / Design Key Performance Indicators --- p.65 / Prepare Data Collection Instrument --- p.67 / Analyse the Collected Data --- p.70 / Conclusions and Recommendations --- p.71 / Confidential and Security Issues --- p.74 / Summary --- p.75 / Chapter V. --- A PROCESS BENCHMARKING CASE STUDY AMONG TWO METROS --- p.77 / Background --- p.77 / Objectives --- p.77 / The Process --- p.78 / Identify and map key processes --- p.79 / Prioritize and select key processes --- p.80 / Analyse selected process areas --- p.81 / Identify key measures --- p.83 / Collect and compare data --- p.84 / Ideas for improvement --- p.85 / Plan implementation --- p.87 / Summary --- p.88 / Chapter VI. --- GENERAL DISCUSSIONS --- p.90 / Identifying strength and weaknesses --- p.90 / Learning from best practices --- p.91 / Better performance measurement --- p.92 / Valuable relationship for continuous improvement --- p.97 / Implementation issues --- p.97 / Chapter VII. --- CONCLUSIONS --- p.102 / APPENDIX --- p.108 / BIBLIOGRAPHY --- p.109

蒋璐. / "2013年9月". / "2013 nian 9 yue". / Thesis (Ph.D.)--Chinese University of Hong Kong, 2013. / Includes bibliographical references (leaves 171-180). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Abstract in Chinese and English. / Jiang Lu.

by Chan Kam-Lung. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 56-57). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.v / ACKNOWLEDGEMENT --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Difference Between BPR and Other Improvement Methods --- p.1 / Current Issues in BPR Implementation --- p.2 / Critical Success Factors for BPR Initiatives --- p.5 / Objective of the Study --- p.6 / Chapter II. --- DETAILED REVIEW OF THE COMPANY UNDER STUDY --- p.8 / Financial Condition of the Company --- p.9 / Competitive Market Condition 、 --- p.10 / Future Change in the Telecom Service Market --- p.11 / Recent and Future Changes in Hong Kong Telecom --- p.13 / Chapter III. --- METHODOLOGY OF STUDY --- p.18 / Scope of the Study --- p.18 / Questionnaire Design --- p.19 / Analysis of Results --- p.20 / Chapter IV. --- RESULTS AND ANALYSIS --- p.22 / Results --- p.22 / Analysis and Discussion --- p.23 / General Awareness of BPR and Underlying Motives --- p.23 / Adequacy and Forms of Communication for BPR --- p.26 / "Employees' Feeling, Opinion and Behaviour on BPR Initiatives" --- p.29 / Future of Company and Employees' Future Plan --- p.31 / Analysis With Regard to Age Distribution --- p.32 / Analysis With Regard to Year of Service --- p.33 / Analysis With Regard to Responsible Area --- p.34 / Analysis With Regard to Position in Company --- p.34 / Chapter V. --- SUMMARY AND RECOMMENDATIONS --- p.36 / Limitation and Suggestion for Further Study --- p.37 / APPENDIX / Chapter I. --- Results on Understanding and Awareness of BPR --- p.42 / Chapter II. --- Results on Adequacy and Different Forms of Communication for BPR --- p.43 / Chapter III. --- Results on Employees' Feeling and Behaviour Towards BPR --- p.44 / Chapter IV. --- Results on Future of Company and Employees' Future Plan --- p.45 / Chapter V. --- Results on Analysis Based on Age Distribution --- p.46 / Chapter VI. --- Results on Analysis Based on Year of Service Distribution --- p.47 / Chapter VII. --- Results on Analysis Based on Responsible Area --- p.48 / Chapter VIII. --- Results on Analysis Based in Portion in Company --- p.49 / Chapter IX. --- Survey Questionnaire --- p.50 / BIBLIOGRAPHY --- p.55

by Leung Man-Wai, Dannie. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 68-70). / ABSTRACT --- p.i / TABLE OF CONTENTS --- p.ii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.5 / Chapter III. --- LITERATURE REVIEW --- p.7 / Reengineering --- p.7 / What is Reengineering? --- p.7 / Approaches to Reengineering --- p.10 / The Role of Management in Reengineering --- p.11 / Why Reengineering Project Failed and Succeeded? --- p.13 / Relationship Between Reengineering and Information Technology --- p.14 / Human Dimensions in Reengineering --- p.16 / The Concept of Selling Chain Management --- p.18 / Chapter IV. --- REENGINEERING THE SELLING CHAIN AT DATA GENERAL CORPORATION --- p.20 / Company Background --- p.20 / Call to Action --- p.21 / The Reengineering Competency Group --- p.22 / Reengineer the Selling Chain --- p.24 / Problems Before Reengineering --- p.24 / Three Phases of Reengineering --- p.27 / Redesign Concepts Applied --- p.37 / The Lessons Learnt --- p.38 / The Reengineered Data General --- p.42 / Critical Success Factors of Data General Reengineering --- p.42 / Chapter V. --- TECHNOLOGY-ENABLED SELLING --- p.45 / Aligning Technology-Enabled Selling with Selling Chain Management --- p.45 / What Is Technology-Enabled Selling? --- p.46 / The Impact of the Sales Organization on SCM --- p.46 / A Transition in Customer Relationships --- p.47 / Moving the Decision Point --- p.47 / Fact-Based Presentation --- p.48 / Optimizing the Selling Chain and Maximizing Profit --- p.49 / The Building Blocks of Technology-Enabled Selling --- p.49 / Opportunity Management System --- p.49 / Marketing Information System --- p.50 / Sales Configuration System --- p.51 / Sales Order Management System --- p.53 / The Interactive Selling System --- p.53 / Which Building Block Should be Implemented First? --- p.54 / Leveraging the Benefits of Technology-Enabled Selling --- p.55 / Avoiding the Cost-Reduction Pitfall --- p.55 / Understand the Market Force --- p.56 / Demonstrating Customer Value --- p.57 / Selling Models Consideration --- p.58 / Chapter VI. --- REDESIGNING DATA GENERAL'S SELLING CHAIN IN ASIA --- p.62 / Chapter VII. --- CONCLUSION --- p.67 / BIBLIOGRAPHY --- p.68

by Chow Chiu Mei, Loletta, Fok Hoi Yun, Irene. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves [67-70]). / ABSTRACT --- p.i -ii / TABLE OF CONTENTS --- p.iii -iv / CHAPTERS / Chapter 1. --- INTRODUCTION --- p.1-5 / Chapter 2. --- ARTHUR ANDERSEN & CO --- p.6 -15 / Chapter 2.1 --- Vision and Mission --- p.7 / Chapter 2.2 --- Arthur Andersen Strategic Framework --- p.7-15 / Chapter 3. --- RESOURCE-BASED FRAMEWORK --- p.16 -30 / Chapter 3.1 --- Firm Resources --- p.16-18 / Chapter 3.2 --- Competitive Advantage and Sustained Competitive Advantage --- p.18-19 / Chapter 3.3 --- Resource Homogeneity and Mobility and Sustained Competitive Advantage --- p.20 -21 / Chapter 3.4 --- Firm Resources and Sustained Competitive Advantage --- p.21 -27 / Chapter 3.5 --- Applications of Resource-based Approach --- p.27 -30 / Chapter 4. --- METHODOLOGY --- p.31-33 / Chapter 4.1 --- Data Sources --- p.31 -32 / Chapter 4.2 --- Measurement --- p.32 / Chapter 4.3 --- Method of Analysis --- p.33 / Chapter 5. --- FINDINGS --- p.34 -47 / Chapter 5.1 --- Valuable --- p.35 -39 / Chapter 5.2 --- Rareness --- p.39 -45 / Chapter 5.3 --- Imperfectly Imitable --- p.45-46 / Chapter 5.4 --- Substitutability --- p.46-47 / Chapter 6. --- DISCUSSIONS --- p.48-52 / Chapter 7. --- CONCLUSION --- p.53-54 / Chapter 7.1 --- Limitations of the Study --- p.54 / APPENDICES / Chapter A. --- Big-Six Accounting Firms Comparative Data / Chapter B. --- Andersen Worldwide Facts1996 / Chapter C. --- Structure of Andersen Worldwide / Chapter D. --- Arthur Andersen Strategic Framework / Chapter E. --- Arthur Andersen Range of Services / Chapter F. --- 1996 Manpower Survey Report of Accountancy / REFERENCES

by Biala, Winnie Lata, Cheng Ka Lar, Cara. / Thesis (M.B.A.)--Chinese University of Hong Kong, 2002. / Includes bibliographical references (leaf 57). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS AND TABLES --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- EVOLUTION OF AIR TRANSPORT --- p.3 / Chapter III. --- KEY FACTORS IN THE AIR TRANSPORT INDUSTRY --- p.5 / Economy --- p.5 / Aircraft --- p.6 / Airlines --- p.7 / North America --- p.7 / Europe --- p.7 / Asia-Pacific --- p.8 / Chapter IV. --- CURRENT ISSUES IN THE AIR TRANSPORT INDUSTRY --- p.9 / Downturn --- p.9 / Consolidation --- p.10 / Price --- p.11 / Jet Fuel --- p.11 / New Generation Airlines --- p.12 / Chapter V. --- CHINA'S AVIATION INDUSTRY --- p.14 / Overview --- p.14 / The CAAC and the Aviation Market in China --- p.15 / Underlying Problems of China's Aviation Industry --- p.17 / "Small Pie, Many Players" --- p.17 / Industry Still Regulated --- p.17 / Lagging Behind International Standards --- p.19 / Lack of Corporate Governance Within Airlines --- p.20 / Heavy Losses and Debts --- p.20 / The Civil Aviation Reform --- p.21 / The Post-WTO Era --- p.24 / Chapter VI. --- CHINA SOUTHERN AIRLINES --- p.26 / Company Background --- p.26 / Routes --- p.27 / Fleet --- p.27 / Performance --- p.28 / Finance --- p.28 / Operations --- p.29 / Chapter VII. --- COMPETITORS ANALYSIS --- p.31 / China Eastern Airlines --- p.31 / Air China --- p.33 / Hainan Airlines Group --- p.34 / China Sky Enterprises Group --- p.35 / Chapter VIII. --- TAKING CSA TO THE NEXT STAGE: MANAGEMENT CHALLENGES AND OPPORTUNITIES --- p.37 / Building the Brand --- p.37 / Improving Service Quality --- p.38 / Enhancing Corporate Governance --- p.39 / Smoothing Up Consolidation --- p.40 / Dealing with Losses and Debts --- p.41 / Chapter IX. --- CONCLUSION --- p.43 / APPENDIX --- p.45 / BIBLIOGRAPHY --- p.57

This paper is focused on new trend in business process automation -- case management; main goal of the paper is proofing of concept for life insurance origination using case management. To fulfill this goal I had to analyze available reports from leading research companies such as Forrester and Gartner. The methodology of achievement the goal of the thesis is complemented with my own practical experiences. This thesis consists from theoretical and practical sections. There are characteristics of case management, general architecture of case management illustrated on IBM Case Manager, market insight of case management and typical case management use cases in theoretical section. Practical section is focused on case management utilization for life insurance origination process. To achieve this, there are defined sample insurance company and process analysis of life insurance origination, analyzed requirements for the proof of concept, its solution architecture and of course the proof of concept is implemented. The last chapter contains evaluation of the proof of concept and includes typical expected case management effects for financial sector. The main contribution of the paper to case management topic is the first complete description of the topic in Czech language and creating proof of concept for case management approach in financial sector.

<p>There are quite a number of researches on the risk management review in</p><p>public projects especially so called megaprojects, public project with high</p><p>investment. Such effort, however, usually tends to offer the lessons in certain</p><p>condition rather than generalize to others. Our research aims to bridge the</p><p>gap by exploring the relation between the public feature of Megaproject and</p><p>its risk management policy option. Under the project risk management</p><p>framework, the case study of Scottish Parliament Building project focuses</p><p>on the stakeholder intervenes during the whole process.</p><p>In the analysis, the risks are first outlined according to the report ex post,</p><p>then we go back to examine the risk assessment and risk control policy</p><p>during the project to identify the reasons leading to the deviation. The</p><p>finding demonstrates the politics intervene has generated high transaction</p><p>cost for project manager to implement risk reduction and mitigation policy,</p><p>and the optimum way under such condition to accept or avoid the risks at all,</p><p>but not handle them. Accordingly, the thesis suggests that the appropriate</p><p>risk transfer and contingency allowance will be the key success factors in the</p><p>megaproject.</p>