A eficácia da estratégia de uma empresa é decidida, em última análise, pela maneira como os consumidores a percebem. Resultados operacionais, tais como vendas e lucros, são medidas que dependem do nível de valor agregado criado para os consumidores. Quanto mais alto esse valor, tanto melhor a estratégia. A vantagem competitiva se atinge criando mais valor que os concorrentes e o valor é definido pela percepção do consumidor. Esse trabalho tem por objetivo formular estratégias competitivas para o negócio de Poliuretano Termoplástico, na empresa FCC Fornecedora. O método de trabalho utilizado consistiu, inicialmente, na realização de uma pesquisa de satisfação de clientes. A seguir foi realizada a identificação das fragilidades e potencialidades do negócio, através da avaliação dos ambientes interno e externo, visando assim, à identificação de um conjunto de ações de melhoria coerentes às perspectivas do mercado. Através da utilização de uma matriz importância versus desempenho, a qual foi elaborada antes e após a implementação das ações, foi possível identificar que os atributos relacionados à qualidade e flexibilidade apresentaram significativo incremento em desempenho. / Efficacy of a corporation's strategy, at last, may be decided by the perception of the customers. Operational results, as profits or sales, are measurements that depend on the level of the psychological value transmitted to costumers. The higher this value, the better the strategy. Competitive advantages are accomplished through the creation of higher values than the competitors, and the value is defined by the perception of the costumers. The objective of this work is to implement strategies for the Thermoplastic Polyurethane business from FCC Fornecedora. The methodology initially applied was the customer satisfaction research. After that, were identified the fragilities and potentialities of the business, evaluating the internal and external environment, to find a set of actions or strategies that must be coherent with the market perspectives.Using a matrix importance vs. performance, before and after the implementation of that set of actions, was possible to identify the attributes related to quality and flexibility that present increase in corporation's performance.

A eficácia da estratégia de uma empresa é decidida, em última análise, pela maneira como os consumidores a percebem. Resultados operacionais, tais como vendas e lucros, são medidas que dependem do nível de valor agregado criado para os consumidores. Quanto mais alto esse valor, tanto melhor a estratégia. A vantagem competitiva se atinge criando mais valor que os concorrentes e o valor é definido pela percepção do consumidor. Esse trabalho tem por objetivo formular estratégias competitivas para o negócio de Poliuretano Termoplástico, na empresa FCC Fornecedora. O método de trabalho utilizado consistiu, inicialmente, na realização de uma pesquisa de satisfação de clientes. A seguir foi realizada a identificação das fragilidades e potencialidades do negócio, através da avaliação dos ambientes interno e externo, visando assim, à identificação de um conjunto de ações de melhoria coerentes às perspectivas do mercado. Através da utilização de uma matriz importância versus desempenho, a qual foi elaborada antes e após a implementação das ações, foi possível identificar que os atributos relacionados à qualidade e flexibilidade apresentaram significativo incremento em desempenho. / Efficacy of a corporation's strategy, at last, may be decided by the perception of the customers. Operational results, as profits or sales, are measurements that depend on the level of the psychological value transmitted to costumers. The higher this value, the better the strategy. Competitive advantages are accomplished through the creation of higher values than the competitors, and the value is defined by the perception of the costumers. The objective of this work is to implement strategies for the Thermoplastic Polyurethane business from FCC Fornecedora. The methodology initially applied was the customer satisfaction research. After that, were identified the fragilities and potentialities of the business, evaluating the internal and external environment, to find a set of actions or strategies that must be coherent with the market perspectives.Using a matrix importance vs. performance, before and after the implementation of that set of actions, was possible to identify the attributes related to quality and flexibility that present increase in corporation's performance.

A carne suína é, dentre as carnes vermelhas, a mais consumida no mundo, com uma média de consumo mundial de 12,43kg por habitante no ano de 2016. No Brasil, a média de consumo é de 11,97kg por habitante por ano, com tendência de crescimento para os próximos anos. O consumo de carne suína ocorre principalmente sob a forma de produtos industrializados, sendo que os que mais se destacam são os embutidos frescais, no qual se encontra a linguiça frescal. Em virtude da importância da produção e consumo dos derivados de carne suína no país, considera-se importante o estudo das preferências e atributos considerados importantes pelo consumidor desses produtos. Sendo assim, o objetivo dessa pesquisa foi estudar o comportamento do consumidor de linguiça frescal no município de Rio Claro-SP. Para isso foi aplicado um questionário online, com perguntas estruturadas, obtendo-se 201 respostas. Em relação ao consumo de linguiça frescal, metade dos entrevistados consomem pelo menos uma vez por semana, sendo que a maior parte do consumo é feita na forma em refeições em casa, seguido pelo churrasco. Em relação à composição da linguiça frescal os fatores que mais preocupam os consumidores é a quantidade de conservantes e aditivos, seguido pela quantidade de sódio e de gordura. A compra da linguiça frescal é feita principalmente em supermercados e açougues, e a maioria prefere comprar à granel. O fator mais importante na escolha da linguiça frescal foi o sabor. As linguiças costumam ser preparadas grelhadas na churrasqueira, fritas ou assadas no forno. A linguiça frescal apresentou ser um produto popular e versátil, sendo consumida por toda a diversidade da população. Assim como ocorre com outros produtos, o consumidor busca um produto com qualidade comprovada e diferenciado. Apesar da complexidade do ser humano e da dificuldade em prever seus comportamentos, o estudo de mercado através de questionário online funcionou como uma boa ferramenta para obtenção de informações sobre os hábitos de consumo de linguiça frescal. Os resultados obtidos nessa pesquisa podem ser fortes aliados nas tomadas de decisão pelas empresas do setor. / Pork is one of the most consumed red meat in the world, with an average worldwide consumption of 12.43kg per inhabitant in 2016. In Brazil, the average consumption is 11.97kg per inhabitant per year, with growth trend for the coming years. Pork consumption takes place in the form of processed products and fresh sausages are the most outstanding products. Because the importance of the production and consumption of pork products in the country, it is considered important to study the preferences and attributes considered important by the consumer of these products. Therefore, the aim of this research was to study the behavior of the consumer of fresh sausage in the city of Rio Claro-SP. For this, an online questionnaire was applied, with structured questions, getting 201 responses. In relation to the consumption of fresh sausage, half of the interviewees consume at least once a week, most of which is consumed in the form of home-made meals, followed as barbecue. Regarding the composition of fresh sausage, the factors that most concern consumers are the amount of preservatives and additives, followed by the amount of sodium and fat. The purchase of fresh sausage is made mainly in supermarkets and butcheries, and most prefer to buy unpacked in bulk. The most important factor in choosing fresh sausage was flavor. Sausages are usually prepared grilled, fried or baked. Fresh sausage appeared to be a popular and versatile product, being consumed by a whole diversity of population. As with other products, the consumer seeks a differentiated product with quality assured. Despite the human complexity and the difficulty in predicting their behavior, the market study through an online questionnaire worked as a good tool to obtain habits of consumption of fresh sausage. The results obtained in this research can be strong support for the companies of the sector decisions.

This thesis deals with the topic of internal outsourcing of mystery shopping management within the multinational company Ipsos. The company has currently set up a Global Support Center for mystery shopping in Prague. The Global Support Center is supposed to create shopper panels (i.e. groups of mystery shoppers available to conduct mystery shopping tasks in a given country) in as many countries as possible and manage mystery shopping projects in these countries from the Czech Republic. The goal of this thesis is to find the most suitable market for the shopper panel construction, the market where panel construction is a priority over other markets.After analysing the different markets worthy of consideration through an application of the CAGE analysis and the Porter´s Five Forces, France has been chosen as the most reasonable market to pursue when constructing the shopper panels.

The subject of this master thesis is analyzes of how small and medium companies work, describing the theoretical approach to business plan and its implementation into practice for future company providing services of "home cook". In the first part of this work the importance of small and medium companies is demonstrated, the entrepreneur is defined and theoretical knowledge of writing a business plan is described. In the second, practical, part is this theory applied into practice. In the end, the whole business concept feasibility is evaluated.

The diploma work deals with marketing activities of Tchibo Praha, spol. s r. o., selling not only coffee at the Czech market but also develops a specific concept of sale of consumer goods. The work includes the analysis of existing marketing activities of the company. The market research follows afterwards. The whole work is headed to evaluation of the Tchibo Praha position at the coffee market and especially at the consumer goods' market. After finding certain imperfections there are determined recommendations for further company development.

The thesis is engaged in market research of the organic food in the Czech republic. It summarizes basic information about organic food, describes current trends in the ecological agriculture and in the consumption of organic food. The thesis brings results of the consumer audit, which tried to find out consumers' attitude to the organic food and their foreknowledge in this sphere. Part of the thesis is focused on the differences in prices between organic and conventional food.

The diploma thesis called Segmentation of beer market in South Bohemia aims to detect market segments on beer market in South Bohemia. In the first theoretical part methods of market research and market segmentation are summarized. The second practical part includes primary research and process of detection of market segments. At the end the marketing suggestions for each particular segments are stated.

This thesis is dedicated to a very interesting topic, which was dedicated to comparisons of business conditions in the Czech Republic and Russia. This theme is very interesting, because Czech companies are beginning to turn their attention to the markets of Eastern Europe. The Russian market is very promising: a relatively large population, rising living standards, the impact on other countries of the region, etc. Doing business in Russia and in the Czech Republic is significantly different - both in legal as well as in financial and advertising sectors. Comparison of business conditions was carried out in several ways. The first way was to undertake a basic analysis of the legal standards associated with the business. The main goal of this work is the detailed analysis and comparison of the business environment in Russia and in the Czech Republic. The central hypothesis is -- doing Business in the Russian Federation is far more complex in terms of administrative complexity, but offers far more options than in the Czech Republic. The author in his thesis worked with Russian, Czech and with resources.

Much has been written about the discipline of market segmentation as both a marketing competency and ultimately a valuable component of overarching business strategy. Organisations have demonstrated the practical benefits of harnessing segmentation in various market contexts and shown the theoretical constructs of the discipline to be sustainably sound in their capacity to guide businesses towards strategic portfolio optimisation. Despite this rich history however, recent academic investigation has highlighted that deep complexity plagues the effectiveness with which segmentation is harnessed with significant impact on business outcomes.This study was developed from a curiosity to explore some of the identified gaps with specific reference to how these manifest within the South African operating environment. Detailed review of literary perspective on the matter highlighted topical aspects that were deemed meaningful to use as a roadmap to guide the study investigations. Research data was collated from seasoned South African marketing practitioners and used to evaluate their practical experiences of defining and implementing market segmentation against established academic perspective. The study was purely qualitative with data being collected through 10 in-depth interviews that were conducted with target respondents from 10 different organisations across six industry sectors.The findings were analysed using a recently released version of leading qualitative data analysis software enabling the identification of key themes and the construction of resulting association maps. The ensuing network maps ultimately enabled the construction of a consolidated organisational interaction map that typifies the stated experiences of South African marketers in their attempts to leverage and optimize strategic value from market segmentation for their organisations.<p/> / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted