The purpose of this research is to explore the business strategies of a firm seeking to develop and profitably market a mobile smartphone application to understand how small, digital entrepreneurships may build sustainable business models given substantial market barriers. Through a detailed examination of one firm’s process to try to commercialize their mobile app, we identify various business model decisions and marketing strategy approaches that hindered the company’s efforts. The case study describes two distinctly different business models adopted in succession, as well as the various adjustments the firm makes to its target market, distribution and pricing approach that led to their current strategy. This research looks closely at business-to-business-to-consumer distribution arrangement for mobile apps and in doing so challenges the rising positive bias that exists for the app store as the dominant actor in the mobile value chain. For practice, this paper suggests unanticipated hurdles small digital entrepreneurs may face if they rely heavily on mobile advertising and the app store to launch and sustain their business.

Abstract This study explores customer perceived value in the context of emerging technology-intensive business service, in particular a mobile advertising service that is at the application phase of development. The purpose of the study is to conceptualise customer perceived value as a multidimensional concept by exploring 1) the complex interaction between benefits and sacrifices 2) temporality and 3) learning. This way the study contributes to the existing research within services marketing and business relationships. The empirical part of the study is conducted in the form of a qualitative single-case study. The empirical setting organised to acquire data is qualitative real-life experiment. It consists of three field experiments that were organised by the research project to simulate real-life situations and to gain understanding of developing technological services that are not yet in commercial use. Interviews, observations and personal experiences form the main sources of information and are complemented by secondary documental data. In this study the sources of value are first identified, which enhances understanding of what kind of value customers perceive from emerging technological service. In addition, value sub-elements have a complex interaction in service value co-creation, since certain sacrifices made by users may increase the benefits they perceive, whereas some benefits can increase the sacrifices and thus reduce the customer perceived net value. Second, the concepts of expected value, realised value and potential value are identified which enables deeper understanding of the temporality of customer perceived value. Third, learning has an important role in customer perceived value. When looking at learning at the process level, it is a sacrifice, but at the outcome level it turns into a benefit and thus also amplifies the customer perceived net value. Learning is needed from the customer to be able to use the new technological service and utilise it effectively, which in turn leads the customer to perceive higher value from the service. Moreover, the temporal dimensions of value are connected to each other through the customer’s learning that varies according to its type and object at different points of time. For the service providers of new technological services understanding value related to the service and its production is essential. The future success and viability of these kinds of services requires that service providers know what kind of value their customers perceive from the service and especially what kind of future expectations they have for it. This study provides implications for the service providers on how to co-create value with their business customers and thus make technology-intensive business service a profitable business in the future.

The main goal of this diploma thesis is to identify the usage of augmented reality in contemporary marketing practice and the expectations of marketers for the future use. This will be achieved by conducting a quantitative and qualitative research among existing creative and advertising companies. Secondary goal is introducing the concept of augmented reality from the theoretical point of view and also description of potential utilization based on known examples. The tools for the practical part are an online questionnaire and personal interviews.

Modern marketing communication is in recent years often discussed topic not only because of the internet. This thesis examines in detail the current trends in internet marketing, especially banner and mobile advertising. The aim of this thesis is to decribe a shift of the media cost from traditional media like print or radio advert to online advertising, as well as outline the expected developments in mobile advertising and application of theoretical knowledge in practice. The theoretical part deals with the very concept of marketing, marketing communications but also describes the problems of marketing research and the development of the Internet in the world and in the Czech Republic. The practical part then describes in detail the various processes that involves banner advertising and comments the current trends in mobile advertising.

Digital advertising has become a multi-billion-dollar industry; and it is growing tremendously each year. In times of strong market dynamics, marketers are particularly aware of Facebook advertising as a powerful advertising form. The dynamic market situation also magnifies the need for marketers to monitor and analyse consumers' perceptions. The purpose of this study was, thus, to assist marketers in understanding the influence of targeted Facebook advertising through mobile devices on South African consumers' advertisement perceptions. The form of advertising investigated was in-stream advertisements. The aim of this study was to explore the role of South African consumers' emotions in relation to these consumers' attention to the targeted in-stream advertising on Facebook delivered via mobile phones. South African consumers view videos on their mobile phone through the Facebook platform, which can be interrupted by targeted Facebook advertising. This study investigated the role that the interruption of video watching bears in relation to the interpretation and perception of the advertisement by these consumers. Another objective was to explore the role of South African consumers' attitudes towards brands in relation to what these consumers remember from the advertisements delivered through mobile targeted in-stream Facebook advertising. The sample consisted of 13 South African consumers and was acquired using purposive sampling. This study was based on a perception-formation model, which is a composition formed from the perception models of different authors. The model was investigated using qualitative interviewing and the data gathered was analysed through qualitative content analysis. The results of the study provide support for the theoretical framework and suggest that consumers' perception of in-stream advertising on Facebook is influenced by various factors such as the nature of Facebook usage, emotions, the disruption caused by the advertising, the attitude towards the brand and the Facebook video viewed. Marketers may be able to influence consumers' perception of in-stream advertisements through more precise targeting, a better fit between the in-stream advertisements and the video and by limiting the advertisement occurrence. By shedding light on South African consumers' perceptions of targeted in-stream advertising on Facebook, this thesis could serve as a basis for marketers' decisions, and also lay the foundations for future academic research in this field.

隨著智慧型手機的問世，行動裝置改變現代人的生活方式已是不爭的事實，而最大的改變為以往手機僅是拿來對話及傳送簡訊等基本的使用，隨著網路的發達，手機的使用方式已從「講」轉變為「看」。消費者使用手機的頻繁也同時使得對於手機上的數位廣告的注意度降低，因此當消費者對廣告主投遞的廣告注意度降低時，廣告主在數位行銷目的不同時，則需要不同的數位廣告指標去確認廣告效果。因此本研究採用以專家問卷法，其主要依據修正式德菲法，鎖定的對象為「網路媒體企劃人員」及「網路廣告媒體專業人士」專家，需任職於數位行銷相關產業滿五年以上之資歷納入蒐集，共計十五人。並以優良指標建構原則為基礎，透過專家的觀點找出各手機廣告適用的衡量指標，實施二次循環式調查。經指標實證後，建議兩大面向及五項原則可供業界參考： 一、不同的行銷目的下，曝光數及點擊不再是主要指標 1.策略構面：以提升品牌知名度為行銷目的，則需以曝光數、點擊、點擊率及每千次曝光成本等為主要指標。 2.關係構面：點擊、點擊率及曝光在各個版位中都佔共識指標前三大排名 3.效益性構面：以轉換率、每次名單成本及點選/點擊為主 二、廣告主應長期投資關鍵字廣告 1.提升品牌知名度及增加品牌與消費者之間的熟悉度：建議以「廣泛修飾比對」、「片語比對」及「完全比對」操作策略，若消費者看到廣告訊息則會上網搜尋，能增加對於品牌或產品的知名度及熟悉度，進而刺激及提升銷售業績。 2.以刺激銷售並提升業績為主時，建議可開啟廣泛比對的購買機制，增加曝光度，避免預算浪費，可做篩選字根操作避免不相關的字根大量出現，導致消費者誤觸點擊而需耗費成本。 / Smartphone has been changing our life is an indisputable fact. The biggest change is that mobile phone is used from talking to browsing. The more consumer use smartphone, the more consumer decrease their attention in digital banners or advertisements. Hence, advertisers should base on different digital campaign’s objective to deliver different banners or creative ads. Since digital is getting more and more important, and the overall market research can’t catch up with the mobile marketing’s growth, this research will base on Modified Delphi Method to survey the mobile advertisement effectiveness in different campaign objectives. The sampling of experts will secure specialists who have related digital experience and must work over 5 years in this advertisement industry. After second round’s survey, this research come out 2 scopes and 5 principles. 1.Impressions and clicks are not key KPI for different campaign objectives *To maximize brand awareness: not only impressions and clicks, but also click rate and CPM should take as main KPIs (key performance implementation). *To have a strong relationship with consumer: click, click rate and impressions are the top 3 KPIs should be covered to review in campaign’s post-evaluation. *To drive the sales: conversion rate, CPM and clicks become the most important elements to review campaign objective. 2.Advertisers should have a long-term strategy in paid key word search *To maximize brand awareness and have a strong relationship with consumer: recommend to have always-on strategy which means open widespread comparison, phase comparison, and completed comparison all the time to find the potential consumers and drive the sales. *To drive the sales: recommend to select widespread comparison and filter non-related words to avoid wasting media budget and campaign cost.

The explosive adoption rate of cell phones over the past few years has increased the desire for advertising agencies to explore mobile as an advertising channel. Over 90% of Americans own a cell phone, which opens a new channel for advertising agencies to reach consumers. The traditional advertising channels include print, television, radio, and most recently, the Internet. This professional report explores the importance and utilization of mobile as an advertising channel in advertising agencies media plans for their clients. / text

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-01-03T18:16:53Z No. of bitstreams: 1 EvangelinaDeMelloBastos_DISSERT.pdf: 3022237 bytes, checksum: 7ee9733837a40781bdf2e70134e0f81b (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-01-04T20:15:01Z (GMT) No. of bitstreams: 1 EvangelinaDeMelloBastos_DISSERT.pdf: 3022237 bytes, checksum: 7ee9733837a40781bdf2e70134e0f81b (MD5) / Made available in DSpace on 2017-01-04T20:15:01Z (GMT). No. of bitstreams: 1 EvangelinaDeMelloBastos_DISSERT.pdf: 3022237 bytes, checksum: 7ee9733837a40781bdf2e70134e0f81b (MD5) Previous issue date: 2016-06-29 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior (CAPES) / Com a dissemina??o do uso de smartphones, v?rios aplicativos (apps) est?o sendo desenvolvidos para funcionar em sistemas operacionais m?veis. O aumento da utiliza??o desses apps pelos consumidores e o seu potencial na comercializa??o de publicidade m?vel (mobile advertising) vem sendo percebido pelas empresas como uma forma promissora de publicidade. A partir da revis?o de literatura, foi poss?vel perceber uma lacuna em rela??o ao campo do mobile advertising, no contexto de resposta a an?ncios promocionais para compra de aplicativos. A maioria dos estudos sobre o tema teve como foco aplica??es em SMS e MMS. Mediante tais considera??es e, com a finalidade de preencher essa lacuna, o presente estudo teve como objetivo investigar quais fatores influenciam a atitude e inten??o do consumidor em rela??o a aquisi??o de aplicativos pagos por meio de an?ncios promocionais de aplicativos m?veis. A Teoria da A??o Racional de Fishbein e Ajzen (1975), juntamente com fatores encontrados na literatura que influenciam a atitude, inten??o e comportamento do consumidor em rela??o ao mobile advertising, serviram como arcabou?o te?rico para constru??o do modelo de pesquisa. No ?mbito metodol?gico, a pesquisa ? do tipo descritiva, com abordagem quantitativa. A popula??o deste estudo foi formada por consumidores de aplicativos m?veis, que possu?am um dispositivo m?vel (smartphone), acesso ? internet e tenham instalado algum aplicativo gratuito. A amostra foi composta por 619 alunos dos sete cursos do Centro de Ci?ncias Sociais Aplicadas da Universidade Federal do Rio Grande do Norte. Os dados foram coletados por meio de question?rio e analisados atrav?s de t?cnicas de an?lise multivariada, tais como: an?lise fatorial explorat?ria e a modelagem de equa??es estruturais em dois passos: an?lise fatorial confirmat?ria e modelo estrutural. Os resultados obtidos, indicam que fatores como Informatividade e Incentivos s?o determinantes que influenciam a aquisi??o de aplicativos a partir de an?ncios promocionais. O estudo tamb?m prop?e um modelo validado para explicar os fatores do mobile advertising que formam a atitude do consumidor em rela??o aos an?ncios promocionais de aplicativos pagos e influenciam na inten??o de consumo. Al?m de contribuir para enriquecer o conhecimento sobre o tema estudado, a pesquisa fornece sugest?es para os profissionais de marketing de como desenvolver an?ncios que estimulem os consumidores na aquisi??o de aplicativo pago. / With the widespread use of smartphones, many mobile applications (apps) have been developed to run in mobile operating systems. The increasing of the use of theses apps by consumers and its potential on mobile advertising commercialization are perceived by companies as a promising way of advertise. From previous literature was possible to identify a gap relation to mobile advertising area in the context of the response to promotional advertises for purchasing apps. Most studies about the subject focused ads on SMS and MMS. Based on these considerations and in other to fill this gap, this study aims to investigate which factors influence the young consumer behavior in relation to promotional advertises in paid apps. Theory of Reasoned Action of Fishbein and Ajzen (1975) along with some factors founded in literature that influence attitude, intention and consumer behavior related to mobile advertising were the theoretical framework to build the research model. Regarding the methodology, this is a descriptive study with qualitative approach. The population included consumers of mobile applications who have a smartphone, internet access and installed some free app. The sample was compound of 619 students of seven courses offered by Centro de Ci?ncias Sociais Aplicadas from Federal University of Rio Grande do Norte. Data were collected through questionnaire and analyzed using multivariate analysis technique, such as: exploratory factory analysis and Structural Equation Modeling: confirmatory factor analysis and structural model. Results show that factors such as Informativeness and Incentives influence the purchase applications from promotional advertises. This study also suggests a validated model to explain the factors of mobile advertising that shaping consumer?s attitude relation to promotional advertises of paid apps and influence the intention consumption. Yet, it contributes to enrich the knowledge about this subject. This study offers suggestions for marketing professionals about how develop advertisings that simulate consumers to purchase paid apps.

Abstract This dissertation aims to examine the theoretical and empirical foundations of the mobile marketing phenomenon. While numerous studies have yielded important insights into this topic, the existing mobile marketing literature appears to be inconsistent and somewhat fragmented. With the help of two action research projects, interviews of mobile marketing practitioners, and an online survey, this study aims to contribute to our understanding of the nature of mobile marketing communications in consumer markets. This thesis consists of an introductory section and five papers. The first paper evaluates the current state of mobile marketing research based on a review and an analysis of extant literature that focuses on mobile (or wireless) applications aimed at marketing or advertising. Various definitions of mobile marketing are evaluated and a more technologically-agnostic definition is provided. The second paper presents a framework of the mobile marketing communications environment that delineates how mobile marketing should be integrated into a company's integrated marketing communications strategy. A comprehensive overview of divergent mobile marketing activities is provided, along with representative examples derived from popular press. In addition, a detailed description of mobile marketing campaign planning and its implementation process is provided. The third paper provides a conceptual model of the relationships between interactive integrated marketing communications and database management in a mobile context. The results from empirical research suggest that consumers are willing to participate in Short Message Service (SMS) marketing in a retailing context. The fourth and fifth papers utilize data collected by means of an online survey (n = 4,062) and examine the factors associated with consumers' intention to receive mobile advertising messages and responses to SMS direct-response campaigns. The results suggest that consumers' intention to receive mobile advertising messages is related to the relevance of the message, permission to receive mobile advertising messages, the benefits of receiving the message and the privacy of personal data. In addition, the results suggest that women and men differ significantly in their responses to SMS call-to-action campaigns, consumers aged 36–45 years are most likely to respond to SMS call-to-action in a TV program and participate in SMS sweepstakes and other competitions, and that employment status has a substantial impact on consumers' SMS campaign activity. Overall, this thesis provides a conceptual and theoretical foundation intended to guide research efforts focused on mobile media and to aid practitioners in their quest to achieve mobile marketing success.

This diploma thesis is focused on internet and mobile advertising and its usage in promoting the Qool.cz project. The beginning of thesis is dedicated to general possibilities of using mobile advertising, possible payment methods and advertising formats. Throughout the whole thesis, there is a focus on three main parts of the mobile environment - mobile web, mobile applications and mobile advertising. Practical part of the thesis focuses on using all these methods in promoting the Qool.cz project. The secondary goal of this thesis is to present a high-level perspective on using mobile technologies in a marketing mix.