Today, population census results are not only fundamental for population counting but also for providing various information to many organizations and people who make research and take decisions about human-related issues. However, statistics produced on the basis of administrative divisions in Turkey are inadequate to meet the needs of most In this study, a new census geography is aimed for Turkey using Geographic Information Systems and Multi Criteria Decision Making methodologies. This new census geography is for statistical purposes only, independent from legal boundaries and generated by the concept of small area statistics. New rules and methodologies are created by taking the United States and the United Kingdom systems as models to reach to the main aim, and then they are applied on a case study area, &Ccedil / ankaya District in Ankara. Through this application process, firstly all the collected graphical and nongraphical raw data are geo-referenced and combined in a common geodatabase. Secondly, this geodatabase is used to understand the differentiation of quality of life indicators across the case study area. This pattern is then used to draw the boundaries of small statistical units of the new census geography in terms of the previously defined population sizes. In conclusion, a nationwide standard census geography hierarchy, which ranges between national level at the top and block level at the bottom, is proposed for use in 2010 Population Census and afterwards.

Submitted by Raniere Barreto (raniere.barros@ufvjm.edu.br) on 2018-04-13T18:54:46Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) janaina_mendon?a_pereira.pdf: 5685433 bytes, checksum: e0beea54bf71016f5159bbeb314bd3d2 (MD5) / Rejected by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br), reason: Verificar keywords e ag?ncia financiadora on 2018-04-20T15:04:26Z (GMT) / Submitted by Raniere Barreto (raniere.barros@ufvjm.edu.br) on 2018-05-15T18:58:49Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) janaina_mendon?a_pereira.pdf: 5685433 bytes, checksum: e0beea54bf71016f5159bbeb314bd3d2 (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2018-05-15T19:47:05Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) janaina_mendon?a_pereira.pdf: 5685433 bytes, checksum: e0beea54bf71016f5159bbeb314bd3d2 (MD5) / Made available in DSpace on 2018-05-15T19:47:05Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) janaina_mendon?a_pereira.pdf: 5685433 bytes, checksum: e0beea54bf71016f5159bbeb314bd3d2 (MD5) Previous issue date: 2016 / A ?rea de Prote??o Ambiental (APA) do Alto do Mucuri apresenta consider?veis remanescentes florestais de Mata Atl?ntica e tem sofrido intensa press?o antr?pica, principalmente por desmatamentos e queimadas. Esse conflito florestal poder? ser equacionado e atender aos interesses da sociedade atrav?s da implementa??o de eficientes pol?ticas p?blicas. Neste trabalho, objetivou-se sistematizar informa??es ambientais e correlacionar as mesmas com as pol?ticas p?blicas florestal e de prote??o ? biodiversidade. No estudo foram considerados para an?lise multicrit?rio o uso e cobertura do solo, a declividade, a densidade de drenagem, o tamanho de fragmentos florestais, dist?ncia dos corpos d??gua e crit?rios hidrogeol?gicos, que foram analisados atrav?s da metodologia de combina??o linear ponderada. Os crit?rios foram correlacionados com as pol?ticas p?blicas florestal e de prote??o ? biodiversidade propostas pela lei estadual, associadas ? restaura??o ecol?gica, conserva??o e prote??o ? biodiversidade, e produ??o sustent?vel. A utiliza??o de crit?rios hidrogeol?gicos no presente estudo ? uma inova??o em an?lises multicrit?rios para defini??o de ?reas priorit?rias para a conserva??o e recupera??o ambiental. A an?lise multicrit?rio realizada no presente estudo, atrav?s do m?todo de combina??o linear ponderada, permitiu a integra??o de diferentes crit?rios, que em conjunto, podem ajudar na tomada de decis?o de institui??es relacionadas ao ordenamento desse territ?rio. Muitos desses crit?rios se analisados de forma isolada, podem levar a a??es e pol?ticas que n?o correspondem a complexidade da regi?o e consequentemente podem n?o ser t?o efetivas quanto o necess?rio. Constatou-se que a regi?o possui alta sensibilidade ambiental quanto aos recursos h?dricos, por apresentar ?reas com altas declividades e alta densidade de drenagem, distribu?das em todo o territ?rio. Al?m disso, apresenta ?reas com ?guas e pacotes sedimentares superficiais que necessitam de cobertura florestal para manuten??o da estabilidade. Em conjunto, esses fatores indicam baixa capacidade de infiltra??o da ?gua e favorecimento ao escoamento superficial, prejudicando o balan?o h?drico da bacia hidrogr?fica. Desta forma, conclui-se que a regi?o possui alta depend?ncia de vegeta??o nativa e, portanto, demanda a??es que potencializem o aumento da cobertura florestal e a produ??o sustent?vel. Atrav?s da implementa??o de pol?ticas p?blicas adequadas ? realidade deste territ?rio, com plena participa??o social, ser? poss?vel proporcionar uma chance de real concilia??o entre a conserva??o das esp?cies, habitats e servi?os ecossist?micos, e o desenvolvimento econ?mico e social, numa das regi?es mais fr?geis do Estado de Minas Gerais. As estrat?gias de conserva??o e restaura??o ecol?gica, bem como de produ??o e uso sustent?vel, devem buscar abordagens integradoras, atrav?s da articula??o de iniciativas j? existentes, assim como do desenvolvimento de novas solu??es, adaptadas ? realidade local e regional, sobretudo com vistas ? prote??o dos recursos naturais e produ??o sustent?vel na APA do Alto do Mucuri. / Disserta??o (Mestrado Profissional) ? Programa de P?s-Gradua??o em Tecnologia, Sa?de e Sociedade, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2016. / The Environmental Protection Area (APA) of Higth Mucuri River presents considerable forest remnants of the Atlantic Forest, and has suffered intense anthropic pressure, mainly by deforestation and fires. This forest conflict can be equated and serve the interests of society through the implementation of efficient public policies. In this work, the objective was to systematize environmental information and correlate them with forest public policies and biodiversity protection. In the study, the use and coverage of soil, declivity, drainage density, size of forest fragments, distance of water bodies and hydrogeological criteria were analyzed using a weighted linear combination methodology. The criteria were correlated with the forest public policies and biodiversity protection proposed by state law, associated with ecological restoration, conservation and protection of biodiversity, and sustainable production. The use of hydrogeological criteria in the present study is an innovation in multicriteria analyzes to define priority areas for conservation and environmental recovery. The multicriteria analysis performed in the present study, using the weighted linear combination method, allowed the integration of different criteria, which together can help in the decision making of institutions related to the planning of that territory. Many of these criteria, if analyzed in isolation, can lead to actions and policies that do not correspond to the complexity of the region and therefore may not be as effective as necessary. It was verified that the region has high environmental sensitivity regarding water resources, since it presents areas with high slopes and high density of drainage, distributed throughout the territory. In addition, it presents areas with water and surface sedimentary packages that need forest cover to maintain stability. Taken together, these factors indicate low water infiltration capacity and favoring surface runoff, damaging the water balance of the watershed. In this way, we conclude that the region has high dependence on native vegetation and, therefore, demands actions that increase the forest cover and sustainable production. Through the implementation of public policies appropriate to the reality of this territory, with full social participation, it will be possible to provide a real reconciliation between the conservation of species, habitats and ecosystem services and economic and social development in one of the most fragile regions of the State of Minas Gerais. Ecological conservation and restoration strategies, as well as production and sustainable use, should seek integrative approaches, through the articulation of existing initiatives, as well as the development of new solutions, adapted to the local and regional reality, especially with a view to protecting the Natural resources and sustainable production in The Environmental Protection Area of Higth Mucuri River.

The main aim of this diploma thesis was to evaluate accounts of foreign exchange for students. The evaluation was made for two potencial students with different preferences. Another aim is carried out survey and later compare all results.

This thesis is focused on multi-criteria decision making. There were chosen new EU countries for the evaluation. Then there were found suitable criteria and set scales for them. The multi-criteria analysis was made with five methods and then there was defined the compromise order. The results were compared in 2007 - 2010 period, when all countries became members of the EU and there was impact of the economical crisis in these years.

The aim of this diploma thesis is an analysis of financial products for students in the Czech Republic and the chosen country of the European Union. The theoretical part describes the basic concepts related to banking, financial mathematics and decision-making models. In the practical part individual student accounts are analyzed and then two model examples for the monthly costs account and for multi-criteria decision-making methods are processed.

Small on-site sanitation systems for wastewater collection and treatment are prevalent in suburban and rural areas in many countries. However, these systems often underperform, causing potential impact to the receiving waters and increasing the risks to public health, thus hindering the overall sustainability of the systems. Understanding the different sustainability dimensions and trade-offs between assessment indicators can support the planning of sustainable on-site sanitation systems for a specific context. The overall aim of this thesis was to evaluate the sustainability and function of on-site sanitation systems by defining a set of indicators to assess on-site sanitation options and estimating them for different scenarios, and by investigating the treatment efficiency of on-site facilities for domestic wastewater treatment in a field study. Particular attention was given to the removal of phosphorus (P) and indicator bacteria due to their relevance in terms of eutrophication risk and public-health concern. In a multi-criteria approach, twelve indicators were defined to assess nine on-site sanitation systems. A reference group representing stakeholders’ views assigned weights to express the relative importance of each indicator. The reference group assigned the highest weights to the indicators robustness, risk of pathogen discharge and nutrient removal. Assessing the robustness proved to be challenging, as there is a gap between how the sanitation systems are expected to perform based on their design, and how they actually perform in practice, mainly due to incorrect construction, operation and maintenance. The discriminating power of the indicators was calculated using the entropy method, which showed that the indicators energy recovery and capital cost had little impact in the final ranking of the alternatives. A sustainability ranking was obtained by using the method ELECTRE III. A scenario analysis based on different settings of interest based on socio-economic and geographical factors was done to evaluate the changes in the ranking of alternatives. Overall, the greywater–blackwater separation system ranked the highest in the baseline scenario and when nutrient-related indicators were important (Scenario 2), together with the urine diversion system. The sand filter and drain field were the most sustainable options when nutrient removal and recycling was not important (Scenario 1), and (in combination with chemical P-removal) when the indicators related to energy and climate change had the highest weights (Scenario 3). In terms of P-removal, chemical removal outranked the alkaline P-filter. In a field study, the effluent wastewater from twelve on-site wastewater treatment facilities with sand and alkaline P-filters was evaluated in terms of removal and discharge of organic content, total and dissolved phosphorus, and indicator bacteria (E. coli, total coliforms, intestinal enterococci and C.perfringens). The results showed that the investigated sand filters generally had low P-removal capacity and sometimes exceeded the criteria for excellent water quality set by the EU bathing water directive with regard to intestinal enterococci and E. coli. Only one sand filter of eight was confirmed to remove P according to the Swedish guidelines for areas with non-sensitive receiving waters with a tot-P effluent concentration below 3 mg L−1. This indicates that a downstream treatment step is needed to meet the guidelines regarding P discharge concentrations. Alkaline P-filters generally removed P efficiently. Despite high effluent pH, the collected data did not generally confirm a further reduction of the bacterial content of the wastewater in the P-filters, as had been previously hypothesized. However, effluent concentrations of indicator bacteria showed moderate positive correlations with effluent concentrations of P and organic matter, indicating the potential of the P-filters to serve as a polishing step also for bacteria. / Små lokala avloppssystem för insamling och rening av avloppsvatten är vanligt förekommande i omvandlings- och landsbygdsområden i många länder. Dessa system fungerar ofta sämre än förväntat vilket kan leda till effekter på recipienter, ökad risk för folkhälsan och begränsa systemens hållbarhet. En djupare förståelse för hållbarhetsdimensioner och avvägningar mellan olika indikatorer kan stödja planering och implementering av hållbara lokala avloppsystem för specifika sammanhang. Det övergripande syftet med denna uppsats var att utvärdera hållbarhet och funktion av enskilda avloppssystem. Detta utfördes genom att först definiera en uppsättning indikatorer för bedömning av ett antal enskilda avloppsalternativ och sedan utvärdera dem för olika scenarier. Vidare var syftet att undersöka några systems prestanda för rening av hushållsavloppsvatten i en fältstudie. Särskilt fokus lades på reduktion av fosfor (P) och indikatorbakterier på grund av deras relevans i relation till övergödningsrisk och folkhälsoperspektiv. I en multikriteriestudie definierades tolv indikatorer för att bedöma nio typer av enskilda avloppssystem. En referensgrupp som representerade olika intressenter viktade indikatorerna för att uttrycka den relativa betydelsen av varje indikator. Referensgruppen gav systemens robusthet, risk för utsläpp av patogener, och näringsreduktion störst vikt. Att bedöma robusthet var en utmaning i studien, eftersom det finns ett gap mellan hur systemen förväntas fungera, och hur de faktiskt fungerar i praktiken, mestadels på grund av felaktig konstruktion, drift och underhåll. Indikatorernas diskriminerande effekt räknades ut med entropimetoden, som visade att indikatorerna energiåtervinning och kapitalkostnad hade liten inverkan på alternativens slutgiltiga rangordning. En scenarioanalys genomfördes baserad på socioekonomiska och geografiska faktorer. En hållbarhetsrankning erhölls genom att använda ELECTRE III-metoden. Överlag rankades system som separerar gråvatten – svartvatten samt urinseparerande system högst i basfallsscenariot och när näringsrelaterade indikatorer var viktiga (scenario 2). Markbäddar och infiltrationsanläggningar var de mest hållbara alternativen när rening och återvinning av näringsämnen inte var viktigt (scenario 1) och (i kombination med kemisk P-rening) när indikatorer relaterade till energi och klimatförändringar viktades högst (scenario 3). När det gäller P-rening, gav system med kemisk rening ett bättre utfall än de med alkaliska P-filter. I en fältstudie utvärderades tolv enskilda avloppsanläggningar med markbaserade system och alkaliska P-filter med avseende på rening och utsläpp av organiskt innehåll, totalt och löst P och indikatorbakterier (E.coli, totala koliformer, intestinala enterokocker och C.perfringens). Resultaten visade att de markbaserade systemen generellt hade låg P-reningskapacitet och ofta överskreds kriterierna för utmärkt vattenkvalitet enligt EUs badvattendirektiv avseende intestinala enterokocker och C. perfringens. Endast ett markbaserat system av åtta uppvisade en P-rening som låg under de svenska riktlinjerna för områden med normal skyddsnivå, med en utsläppskoncentration på under 3 mg L-1 tot-P. Detta indikerade att markbäddar behöver nedströms placerade reningssteg för att uppfylla nuvarande riktlinjer för utsläpp av P. Alkaliska P-filter avskilde generellt P effektivt. Trots högt pH-värde kunde ingen ytterligare minskning av bakterieinnehåll i avloppsvattnet från P-filtren påvisas statistiskt. Utsläppen av indikatorbakterier uppvisade emellertid måttliga positiva korrelationer med utsläpp av P och organiskt material, vilket visar på en viss potential att P-filtren kan fungera som ett ytterligare poleringssteg även för bakterier.

One of the aims of the thesis was to explore the Czech insurance market and choose an optimal travel insurance to a model client by using methods of multi-criteria decision making. The second aim was to set up a general procedure for wider use of selecting the optimal insurance product for customers with different preferences. The theoretical part of the study explains the basic concepts in the field of insurance and describes the methods used for the weighting of the criteria and selection of the optimal insurance. In the practical part of the study, insurance offers were obtained, a set of possible variants and a set of evaluation criteria were compiled. Based on the calculations was given recommendation to the client. The whole procedure was generalized after that and for verification was carried out a survey among students participating in the study program Erasmus+

Submitted by DANIELA POLIZELI TRAFICANTE null (danitrafi@yahoo.com.br) on 2016-07-20T20:56:58Z No. of bitstreams: 1 TESE_DANIELA_POLIZELI_TRAFICANTE_FINAL.pdf: 5700982 bytes, checksum: 574d95ef6bd8236d9455dd83084b731a (MD5) / Rejected by Ana Paula Grisoto (grisotoana@reitoria.unesp.br), reason: Solicitamos que realize uma nova submissão seguindo a orientação abaixo: O arquivo submetido não contém o certificado de aprovação. A versão submetida por você é considerada a versão final da dissertação/tese, portanto não poderá ocorrer qualquer alteração em seu conteúdo após a aprovação. Corrija esta informação e realize uma nova submissão contendo o arquivo correto. Agradecemos a compreensão. on 2016-07-22T19:17:12Z (GMT) / Submitted by DANIELA POLIZELI TRAFICANTE null (danitrafi@yahoo.com.br) on 2016-07-22T19:23:20Z No. of bitstreams: 1 TESE_DANIELA_POLIZELI_TRAFICANTE_FINAL.pdf: 5997602 bytes, checksum: ea9909299260c59527c5b837c91b4a69 (MD5) / Approved for entry into archive by Ana Paula Grisoto (grisotoana@reitoria.unesp.br) on 2016-07-22T19:45:44Z (GMT) No. of bitstreams: 1 traficante_dp_dr_bot.pdf: 5997602 bytes, checksum: ea9909299260c59527c5b837c91b4a69 (MD5) / Made available in DSpace on 2016-07-22T19:45:44Z (GMT). No. of bitstreams: 1 traficante_dp_dr_bot.pdf: 5997602 bytes, checksum: ea9909299260c59527c5b837c91b4a69 (MD5) Previous issue date: 2016-05-30 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / A intensificação do uso agrícola e pecuário desrespeitando a aptidão do solo bem como a inadequação do planejamento urbano, e os impactos da poluição difusa em áreas de alta vulnerabilidade natural tem ocasionado relevante mudança na dinâmica funcional de uma bacia hidrográfica, interferindo na qualidade hídrica dos mananciais superficiais e subterrâneos, demonstrando sua fragilidade mediante a exploração desordenada dos recursos naturais. O objetivo deste estudo foi identificar a fragilidade ambiental da APA Corumbataí-Botucatu-Tejupá (Perímetro Botucatu) na Bacia Hidrográfica do Rio Capivara inserida em área de afloramento do Sistema Aquífero Guarani adotou-se a metodologia baseada no uso de geotecnologias utilizando planos de informação como o uso da terra, solos, declividade e geologia, no intuito de atestar a hipótese se a bacia está protegida pela APA. Estes atributos foram combinados utilizando álgebra de mapas através da técnica da combinação linear ponderada em que cada um deles foi considerado um fator condicionante à fragilidade ambiental. A normalização dos fatores se deu através das classes de fragilidade com notas variando de um a cinco, de muito baixa à muito alta, respectivamente, e a determinação dos pesos pelo método do Processo Hierárquico Analítico. Os resultados indicaram que a BHRC apresentou altos índices de fragilidade, em 90,4% de sua área total, tendo o uso da terra ocupado pelas áreas de pastagens degradadas como o maior vetor de pressão para estes elevados índices. Somente 9,6% da área total da bacia foram classificadas com baixos índices de fragilidade onde estão as áreas com cobertura florestal (Floresta Estacional Semidecidual, Cerradão, transição Floresta Estacional Semidecidual/Cerradão, Cerrado, mata ciliares, eucalipto e as áreas de várzea) fragmentadas por toda a extensão da bacia. Estes índices acompanham a Zona de Conservação Hídrica 1, Zona de Conservação do Patrimônio Natural e a Zona Agrosilvopastoril da APA proporcionando alta fragilidade e aumentando a vulnerabilidade ao Sistema Aquífero Guarani em detrimento ao escoamento superficial provocado por processos erosivos. A análise da fragilidade ambiental representou um importante instrumento ao planejamento ambiental, pois identificaram-se vetores que fornecerão subsídios ao fortalecimento das delimitações propostas pelo plano de manejo da APA. De fato, a Bacia Hidrográfica do Rio Capivara, em área de afloramento do Sistema Aquífero Guarani, não está protegida pela APA. Porém, o desafio sugere que lidar com instrumentos ecossistêmicos significa enfrentar inúmeros níveis de complexidade na análise integrada de uma bacia hidrográfica resultando em contribuições ambientais mais efetivas para o incremento da gestão de áreas protegidas e recursos hídricos. / The intensification of agricultural and livestock use disrespecting soil fitness and inadequate urban planning, and the impacts of diffuse pollution in high natural vulnerability areas has caused significant change in the functional dynamics of a watershed, affecting the water quality of surface and groundwater sources, showing its fragility by uncontrolled exploitation of natural resources. The aimed of this study was identify the environmental fragility of the protected area Corumbataí-Botucatu-Tejupá (Botucatu perimeter) in Capivara River Watershed inserted in the outcrop area of the Guarani Aquifer System adopted the methodology based on the geotechnologies using information layers as land use, soil, slope and geology, in order to test the hypothesis that this watershed is protected by the protected area. These attributes are combined using algebra maps through weighted linear combination technique in which each of them a conditioning factor to the environmental fragility. The standardization factors was given through the fragility classes with notes ranging from one to five, very low to very high, respectively, and the determination of weights by the Analytical Hierarchy Process method. The results indicated that the Capivara River Watershed showed high levels of fragility, in 90.4% of total area, and the land use occupied by degraded pastures as the greatest pressure vector for these high rates. Only 9.6% of the basin total area were classified as low fragility indices, which are the areas with forest cover (Semideciduous Forest, transition by Semideciduous Forest/ Savana Forest, Brazilian Savana, Riparian Forest, Eucalyptus Forest and Lowland Areas) fragmented throughout the basin. These indices follow the Hydric Conservation Zone 1, Natural Heritage Conservation Zone and the Agricultural Forestry and Pasture Zone of the protected area providing high fragility and increasing vulnerability to the Guarani Aquifer System over the runoff caused by erosion. The analysis of environmental fragility represented an important tool in environmental planning, as identified vectors that provide grants to strengthen the boundaries proposed by the protected area management plan. Indeed, the protected area does not protected the watershed. The challenge suggests that dealing with ecosystem instruments means facing many levels of complexity in the integrated analysis of a watershed resulting in effective environmental contributions to increase the management of protected areas and water resources.

Made available in DSpace on 2015-05-08T14:53:25Z (GMT). No. of bitstreams: 1 ArquivoTotalDjalma.pdf: 4424409 bytes, checksum: 61b695584fd76c1b9cdb355dbffb435a (MD5) Previous issue date: 2012-03-30 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / This paper aims to present a procedure to identify, assess and prioritize risks in the supply chain in order to fill gaps related to the stages of identification and risk assessment. The work begins with a literature review on supply chain (concepts, business models and performance indicators), risk management, supply chain, methods of multicriteria decision aid and probability. Regarding the identification of risk, initially, based on the literature, it was constructed a supply chain risk classification. To facilitate the process of identification, the risk classification was broken down into events that permits identify the risk occurrence and the data attached to it. Related to the process of risk assessment, due to difficulties in measuring the impact (cost) and probability of risk, in the pursuit of combining qualitative and quantitative aspects and add an analysis of influence between the types of risk, indicators that reflect the significance of the impact from the literature have been established and were associated to the risk classification trough the method Analytic Network Process (ANP) to evaluate the impact, and is shown a framework for assessment and evaluation of the likelihood. As a final result, it is proposed the procedure that assumes: 1) Comprehend the supply chain, 2) Identify risks, 3) Register data of risks occurrence; 4) Evaluate the impact of the risks with the ANP, where risks are the alternatives and indicators are criteria; 5) Calculate the probability; 6) Set the risk criticality index (Probability x Impact) and hence prioritize risks with the highest rates. With this procedure, the process of identify and assess risk in the supply chain can provide more accurate answers to decision makers, so a chain can better respond to risks that afflict it. / sta dissertação propõe uma metodologia para a identificação, avaliação e priorização de riscos em cadeia de suprimentos com base em lacunas encontradas na literatura sobre as metodologias propostas até então. O trabalho inicia com uma revisão de literatura sobre cadeia de suprimentos, gestão da cadeia de suprimentos, indicadores de desempenho em cadeia de suprimentos, gerenciamento de riscos em cadeia de suprimentos, métodos de Auxílio Multicritério à Decisão e probabilidade. Os procedimentos metodológicos aplicados para o atingimento do objetivo dessa pesquisa se deram a partir de uma pesquisa de natureza básica, com uma abordagem qualitativa, classificada como exploratória e descritiva quanto a seus objetivos e tendo como procedimento técnico a pesquisa bibliográfica. Com base na literatura pesquisada, construiu-se uma classificação de riscos que serviu de base para todo o restante. Em seguida os tipos de riscos apresentados na classificação proposta foram decompostos em eventos, indicadores, qualitativos e quantitativos, foram estabelecidos para avaliar o impacto do risco e uma equação para cálculo da probabilidade do risco foi desenvolvida. O estabelecimento destes elementos (classificação, eventos do risco, indicadores e equação de probabilidade) tornou possível o desenvolvimento da metodologia proposta nesta pesquisa que pressupõe: 1) Compreender a cadeia de suprimentos conforme apresenta o modelo LCP de gerenciamento da cadeia de suprimentos; 2) Identificar os riscos a partir do registro da ocorrência de algum de seus respectivos eventos que gerar impacto sobre a empresa focal; 3) Dado a ocorrência e impacto de um evento, registrar os indicadores e ocorrências dele, fornecendo ao longo do tempo, dados históricos para avaliação do risco; 4) Avaliar o impacto do risco com o Analytic Hierarchy Network (ANP) que compara os riscos através dos indicadores como forma de critérios; 5) Calcular a probabilidade do risco através dos registros de ocorrência dos eventos com o uso de uma equação baseada na distribuição de Poisson; 6) Combinar os resultados obtidos na avaliação do impacto com o ANP e no cálculo da probabilidade do risco (Impacto x Probabilidade), que resulta em um índice de criticidade do risco e, assim, priorizar os riscos com os maiores índices.

The aim of this diploma thesis was to describe consumers{\crq} behaviour in the market with regards to print cartridges and to recommend the most suitable products to them on the basis of the established preferences and attributes. I used a questionnaire survey and a calculation of print cartridges parameter weights using the method of multi-criteria decision making. I found from the survey that the respondents mostly own ink multifunction equipment. Among the most commonly used printer makes are Hewlett Packard, Cannon and Epson. However, the proportion of less significant makes has dropped in the last three years. The respondents mostly buy original cartridges in shops and they buy black cartridges more often than colour cartridges. The main criteria for choosing a certain cartridge are price, quality and availability. The obtained information helped me select suitable cartridges for consumers. I found that cartridges are more readily available on the market in comparison to toners. When evaluating measurable attributes (price, quality and environmental friendliness) I calculated that in most cases it pays to buy renovated cartridges, especially for the evaluated cartridge from the makes HP and Canon and for toner makes HP and Epson. Epson cartridges contain a chip which prevents their renovation which is why I would recommend the purchase of a compatible cartridge. For the Canon toner I would recommend the purchase of a compatible cartridge too. In summary of my recommendations I would advise consumers to look closely at the price, volume, quality, producer and possibility to renovate when purchasing cartridges. I would further recommend buying ink printers as it is difficult to get cartridges for laser printers. I would point out that in most cases a rule applies: the cheaper the printer the more expensive the cartridge.