High-commitment call-centers kännetecknas av investeringar i HR-praktiker såsom utbildning, vilka kräver transfer till arbetet för att generera avkastning på investeringen. Studien ämnade undersöka hur demografiska profiler relaterar till transfereffekter, self-efficacy och prestation. Den ämnade även undersöka vikten av antal utbildningstillfällen för self-efficacy och prestation samt faktorer som hindrar/faciliterar transfer. En multi-methods sequential explanatory design användes, där två studier genom-fördes på ett svenskt call-center som utförde en utbildningsinsats. I studie 1 samlades data in med en enkät (n = 51) och i studie 2 genomfördes intervjuer (n = 6). I studie 1 identifierades tre kluster med skilda demo-grafiska bakgrunder, bl.a. ålder och utbildningsnivå. En signifikant skillnad i transfer återfanns dem emellan. Neutral transfer återfanns och self-efficacy var högst hos deltagare som slutfört utbildningen. I studie 2 framkom att det upplevdes viktigt att utbildningens nytta var tydlig och att ett neutralt transferklimat rådde. Studierna antyder att hänsyn bör tas till det övergripande transfersystemet tillsammans med individen för att bäst facilitera transfer.

This thesis examines the impact of engineering cultures on women engineering students' gendered and professional identities. It is simultaneously focused on exploring how identity shapes, and is shaped by, women's experiences of engineering cultures and the relationship between gendered and professional identities. The research is set within the context of existing research on women in engineering, much of which has focused either on women's experiences in industry or experiences of staff in academia, which does not acknowledge the importance of higher education (HE) as a gatekeeper to the engineering professions. Furthermore, despite numerous initiatives aimed at increasing the percentage of women entering engineering, the proportion of women studying engineering has remained stable, around fifteen percent, for the last few years. The research is grounded in an interpretivist approach, although it adopts a multimethod research design. Specifically it draws upon qualitative interviews with 43 women and 18 men engineering students, a questionnaire with responses from 656 engineering undergraduates and two focus groups with 13 women engineering students from seven departments at one university. These datasets are analysed with the aid of NVivo and SPSS to explore women engineering students' career choices; women's experiences of the HE engineering culture; the relationship between engineering education culture and women's identities; whether there are cultural nuances between engineering disciplines; and, implications for strategies to attract and retain more women in engineering. Key findings from the research are that women and men make career choices based on similar factors, including the influence of socialisers, knowledge of the engineering professions, skills, ability and attributes, and career rewards. However, the extent to which each of these factors are important is gendered. The research also highlights key characteristics of the HE engineering culture, including competition, camaraderie, gendered humour, intensity, more theoretical than practical, help and support for women students and reinforcement of gender binaries. These findings all suggest that women are assimilated into the engineering culture or, at least, develop coping mechanisms for surviving in the existing culture. These strategies reveal a complex and difficult balancing act between being a woman and being an engineer, in claiming a rightful place as an engineer, denying gendered experiences and becoming critical of other women. The research also tackles two key issues, rarely discussed in the extant literature. Firstly the help and support women students receive from lecturers and other staff, and the negative impact this has, and may continue to have, on women. Secondly, the analysis of discipline differences shows that design and technology is significantly different from other engineering disciplines in terms of culture(s) and women's experiences. The thesis concludes that women's enculturation into engineering results in their ‘doing gender' in a particular way. This means that women's implicit and explicit devaluing and rejection of femaleness, fails to challenge the gendered cultures of engineering and, in many ways, upholds an environment which is hostile to women.

In this dissertation, I integrate research on role-based coordination with concepts adapted from the team effectiveness literature to theorize how minimal team structures support effective coordination when people do not work together regularly. I argue that role-based coordination among relative strangers can be interpersonally challenging and propose that team scaffolds (minimal team structures that bound groups of roles rather than groups of individuals) may provide occupants with a temporary shared in-group that facilitates interaction. I develop and test these ideas in a multi-method, multi-site field study of a new work structure, called pods, that were implemented in many hospital emergency departments (EDs) and were sometimes designed to function as team scaffolds.

Feminist theory and research has made a distinction between heterosexuality as a practice and heterosexuality as an institution and the line between the two is an area of confusion and contradiction. Discussions have been hampered by an unnecessary binary that hinders and limits theorising, working to silence the debates from either side, produce unnecessary divisions within feminism and inhibit the development of links between theory and practice. In examining heterosexuality as either an institution or a practice, it has been constructed as dangerous or pleasurable, victimising or agentic, oppressive or liberating, social or sexual. Missing between these two is a link that would suggest how these liberating activities challenge the heterosexual institution or how the analysis of the institution can make a material impact on women's sexual relationships. Women who identify as feminist and heterosexual are situated at the intersection of these two discourses where heterosexuality as an institution is defined as dangerous and oppressive, and heterosex as a practice is seen as pleasurable and liberating. To consider the intersection of institution and practice, the research asked 40 self-identified heterosexual feminists, between the ages of 19 and 68, about their sexual practice in the light both of feminist theorising around heterosexuality and its construction in the media. Taking the media as an institution that may both sustain and reinforce a discourse of heterosexuality, the research explores the mediation of women's heterosexuality and the potential for a feminist practice of resistance through the pleasurable consumption of media images. Employing a broad analysis of the media the thesis adopts a multi-methodological approach in the range of data collected, the methods employed and the analysis undertaken. It addresses three aims. First, to contribute to the wider literature within feminism. about heterosexuality and sexual practice. Second, to understand the role of the media in formulating feminist and heterosexual identities. Third, to consider the use and application of a range of different methods for a feminist cultural politics. Drawing on data from qualitative and quantitative media reviews, a questionnaire study; and diaries, focus groups and telephone interviews with the participants, I discuss the construction of heterosexuality and feminism, and the women's talk about their sexual practice.

In 2020, following over 35 years of abandonment, the local authority of Jordan made a major decision to transform three post-industrial sites simultaneously within Ruseifa city into urban public parks, namely the Pepsi Pond site, the Phosphate Ore Hills site, and the Phosphate Old Mines and Administration Building site. These transformative processes, known as "Parkification," not only represent a significant shift in how post-industrial sites are treated but also reflect an unprecedented approach for these sites in Jordan. Therefore, this dissertation has traced and analyzed the parkification processes integral to this transformation as benchmarks for developing post-industrial sites. To unravel the parkification processes, key drivers behind parkification, and perception of stakeholders and decision-makers towards post-industrial sites in Ruseifa, three research questions were examined: 1) How do decision-makers and other development influences Ruseifa view and treat post-industrial sites in Ruseifa city? 2) What are the parkification processes transforming post-industrial sites into parks in Ruseifa? and 3) What are the compelling issues of post-industrial sites, and how do the parkification processes address them? The research employed a two-phase, multi-method qualitative approach, utilizing several data collection methods. It involved gathering secondary data, conducting site visits and case studies, and conducting semi-structured interviews with key players engaged in the parkification projects at the case study sites. Thematic and content analyses were employed, followed by comparative analysis to conceptualize and analyze the transformation processes. The findings highlighted the unique characteristics of each process, identifying three distinct parkification approaches transforming post-industrial sites in Ruseifa. Key driving factors were uncovered by examining the landscape pattern, mechanism of transformation, dynamic interactions among key players, and varying perceptions involved in the parkification processes. The findings also analyzed the parkification approaches within the decision-making processes, contextualizing them as a tool, strategy, or intention. The study's results contribute to a broader understanding of decision-making processes for developing post-industrial sites in Jordan and their transformation into public parks. It provides a framework to evaluate transformation processes on disturbed sites that can be utilized in improving post-industrial planning and preservation. Moreover, this study adds a valuable contribution to Ruseifa, documenting the transformation process of these parkification projects and shedding light on post-industrial sites and their development in Jordan. / Doctor of Philosophy / In 2020, after more than 35 years of neglect, local authorities in Jordan made a significant decision to repurpose three long-abandoned industrial sites in Ruseifa city into public parks. This process of transformation, known as "parkification," marks a monumental shift in how these neglected spaces are perceived and utilized. This dissertation explores and analyzes the transformative journey of these post-industrial sites, serving as a benchmark for future developments. Through a series of investigations, the study addresses three key questions: How are decision-makers and influencers in Ruseifa approaching and treating these abandoned sites? What specific processes are involved in transforming these sites into public parks? And finally, how do these processes address the challenges associated with post-industrial sites? Using a comprehensive qualitative approach, the research combines secondary data analysis, on-site observations, case studies, and interviews with key stakeholders. By examining the patterns, mechanisms, and interactions driving the transformation processes, the study identifies three distinct approaches to transforming post-industrial sites into urban parks in Ruseifa. The findings reveal insights into the driving factors behind these transformations and the diverse perspectives shaping decision-making. Additionally, the study contextualizes parkification as a tool, a strategy, or an intention, highlighting its role in revitalizing neglected spaces. This research contributes to a deeper understanding of decision-making processes related to post-industrial development in Jordan and developing countries, offering a valuable framework for future planning and preservation efforts. Furthermore, it documents the journey of these parkification projects, shedding light on the evolution of post-industrial landscapes in Jordan and their potential for sustainable development.

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M. Tech. (Information Technology, Faculty of Applied and Computer Sciences, Vaal University of Technology / The number of students passing computer programming modules at Higher Education Institutions (HEIs) in South Africa at first year level is low. Only with the second attempt do most students pass. This delay results in students completing their three-year undergraduate qualification in four or even five years. One potential contribution towards addressing this problem is the introduction of a collaborative (cooperative) pedagogical approach where students develop software in teams, known in the Information Technology (IT) sector as pair-programming. This study endeavoured to investigate the impact of pair-programming on the academic progress of students registered for the Information Technology qualification at HEIs in South Africa. The study warranted the selection of action research as the most appropriate research strategy. Multi-methods data collection was carried out over two consecutive semesters. The data collection methods included a semi-structured interview, observations and empirical assessment. The participants were students registered for the Information Systems module, which focuses on software development. Pair-programming was introduced to one group of software development students, while a second group continued with the normal solo-programming approach. Semi-structured interviews were held with the students before commencement and after completion of the pair-programming intervention, to establish a change, if any, in the academic performance, attitude and enjoyment level of students introduced to pair-programming compared to those who continued with solo-programming. Observations were conducted throughout the course of the practical sessions over both semesters. Empirical assessments were done by means of tests given to both groups of students during the practical sessions, three tests per semester. Data analysis techniques included t-tests and thematic analysis. The findings concluded that pair-programming had a significant positive impact on the academic progress of IT students, including an increase in the enjoyment level and a more positive attitude towards software development.

Based on our experience of working with different C++ front ends, this thesis identifies numerous problems that complicate the analysis of C++ programs along the entire spectrum of analysis applications. We utilize library, language, and tool extensions to address these problems and offer solutions to many of them. In particular, we present efficient, expressive and non-intrusive means of dealing with abstract syntax trees of a program, which together render the visitor design pattern obsolete. We further extend C++ with open multi-methods to deal with the broader expression problem. Finally, we offer two techniques, one based on refining the type system of a language and the other on abstract interpretation, both of which allow developers to statically ensure or verify various run-time properties of their programs without having to deal with the full language semantics or even the abstract syntax tree of a program. Together, the solutions presented in this thesis make ensuring properties of interest about C++ programs available to average language users.

Hamad Medical Corporation, the main healthcare provider in the state of Qatar, sponsored this study to investigate the use of electronic records management as the basis for a novel information management system in its Nursing Department. To assess the viability of an electronic records management system a questionnaire survey of a representative sample of the staff and interviews with key post holders were under taken. Results obtained indicated a wide spread dissatisfaction with the existing manual system. However, introduction of any computer-based technology requires great care. To assist with identifying any issues with this technological change, Soft System Methodology (SSM) was employed to discern what changes could be made to improve the current problematic situation found in the Nursing Department. In fact the change archetypes uncovered (procedural, attitudinal, structural and cultural) formed an innovative input into obtaining a roadmap for development of the electronic staff records system. This roadmap was facilitated by the use of Nominal Group Technique (NGT) and Interpretive Structural Modelling (ISM): In fact the roadmap was an ISM intent structure. The roadmap suggested that change could be affected by having written policy documents and the top goal to be achieved reflected an improvement in manpower placing and budgetary forecasts. The use of a multi-methods approach meant that as well as this study's main objectives being reached, the process encompassed some methodological innovations. This study is the first to use the output of SSM to facilitate the NGT and ISM interactions. Equally, it is the first study of its sort to be applied to the Nursing Department at HMC, Qatar, which is an example of a cross-cultural eastern philosophical tradition. The methods used here revealed some significant findings, and have helped in the development of an electronic records management system for use at HMC, Qatar.