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Despite the repeated call-to-action to identify more inclusive and equitable approaches within school music ensembles, choral teaching and learning in the United States still favors practices that perpetuate injustices while limiting democracy and student autonomy (Bradley, 2007; de Quadros, 2015; Howard, 2020; O’Toole, 2005; Philpott & Kubilius, 2015; Shaw, 2012, 2016, 2019). In many ways, music teacher socialization surrounding best choral practices for teaching and learning has remained stable since the 19th century. Most choral teachers in the United States continue to center sequential patterns of teaching and learning with a singular trained leader, Western Art Music (WAM), and polished products of music (Conkling, 2019). These practices are best defined as Formal Learning (FL), or learning that includes a structured curriculum and instructional plan, sequential learning process, teacher in charge, and clear assessment plan (Mok, 2011c). Though FL endures as the “default option” in large ensemble classroom settings such as bands, choirs, and orchestras (Conkling, 2019), Informal Learning (IL) in music education—learning that is “not sequenced beforehand” and contains components that are “self-chosen and voluntary” (Folkestad, 2006, p. 141)—has steadily gained popularity in the United Kingdom and the United States since its introduction in Nordic countries in the 1960s (Hallam et al., 2018). In the early 21st century, Green (2002) conducted a seminal study about how popular musicians learn using Informal Learning Practices and Processes (ILPP). Since then, researchers and teachers worldwide have explored IL in elementary music classrooms (Davis, 2013; Moore, 2019), secondary music contexts (Bersh, 2011; Costes-Onishi, 2016; Evans et al., 2015; Gower, 2012; Green, 2008; Hallam et al., 2018; Jones, 2015; Moore, 2019; Vasil, 2015; Wallerstedt & Pramling, 2016; Wright, 2016), and collegiate settings (Finney & Philpott, 2010; Isbell, 2016; Karlsen, 2010; Mok, 2017). Feichas (2010) called IL a “pedagogy of diversity and inclusion” (p. 57), because of the inherent choice involved, the minimization of Eurocentric musics, and the opportunity for all to access this way of learning. Jones (2009) claimed students’ engagement with music in IL settings as one of the most promising indicators of musicking throughout one’s life because of the student choice, informal skills, and self-regulated learning involved. Despite these benefits, research related to IL within high school choral contexts remains scarce. The purpose of this multiple case study was to investigate Informal Learning Practices and Processes (ILPP) within the context of three public high school choral programs. A qualitative multiple case study design guided me toward purposive sampling (Patton, 2015; Stake, 2006). In total, I selected and studied the experiences of three teachers and 59 total student participants, ages 14-18. Data sources and types at each site included choir teacher and student interviews/transcripts, observations/field notes, recordings from concerts and rehearsals, course materials, and other artifacts. In total, I conducted six individual interviews with the teachers and 89 individual/focus group interviews with the students. Additionally, I conducted approximately 104 total hours of observations, split among all three sites. Upon completion of data collection, I engaged in a within-case analysis by first constantly comparing the data with the emerging conceptual framework, The IL-FL Continua, and next open-coding the data and grouping the codes into themes. I subsequently completed the cross-case analysis, first by forming types/families of learning practices and processes (Miles et al., 2020), and subsequently by constructing nine explanations (Yin, 2018) that captured the essence of the quintain: student and teacher perspectives of ILPP in choral programs (Stake, 2006). To ensure trustworthiness, I employed triangulation, peer coding, and member checking (Lincoln & Guba, 1985). The within-case data analysis revealed a wide variety of benefits related to ILPP in choir including musical validation and growth, musical self-efficacy, bolstered community, creative freedom, feelings of ownership, enhanced life skills (e.g., communication, teamwork, independence, social-emotional skills), and a more relaxed environment. Challenges of ILPP in choir that emerged included musical setbacks, navigating open-ended and independent tasks, social dynamics in group work, unequal contribution, and limited time. The three teachers each held different values that prompted them to center ILPP in choir. For instance, one teacher centered ILPP because he valued student voice and democracy, while another teacher centered ILPP to foster lifelong music-making. The Informal-Formal Activities Continuum which emerged from the cross-case data analysis (see Figure 3), features four types of learning practices and processes in high school choirs: (a) teacher or student led rehearsals, (b) large group creative activities, (c) small group creative activities, and (d) non-compulsory performance opportunities. Further analysis revealed two models of integrating IL and FL in choral contexts: mutually-supportive and additive. A mutually-supportive model of IL-FL refers to a pedagogy of practice whereby students experience learning on all parts of the IL-FL Continua which contributes toward shared outcomes and goals. An additive model refers to a pedagogy of practice whereby some students may experience shared outcomes and goals. While additive and mutually-supportive models resulted in similar benefits such as student enjoyment and motivation, strengthened community, life skills, and recruitment/program advocacy, the mutually-supportive model promoted greater musical and communal outcomes. This study holds implications for developing and centering a new choral philosophy for inservice and preservice choral teacher education. At the core of this philosophy lies a mutually-supportive IL-FL model, facilitated by decentralized power and a democratic classroom environment. By engaging students in varying learning styles, decentering power in the classroom, and encouraging students to make choices to support their own learning, teachers may foster student lifelong and lifewide music-making. / Music Education

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No / The recent phenomenal growth in business activities dependent on the Internet has demonstrated that various potential advantages could be derived from using information and communication technology platforms. The Internet has enabled firms to reach out to global markets and has provided them with the opportunity to customize their strategies and offerings in an unprecedented way. These recent developments provide an exciting opportunity for research to study the dynamics involved in international Internet marketing (IIM) and, in particular, to examine closely the factors that could influence success in using this new technology for IIM activities. Using a business-to-business context and a multiple-case-study approach, this article focuses on two main areas of study: (1) the critical examination of the literature and identification of the most important factors that have a significant influence on business-to-business IIM and (2) the first-hand verification of how the identified factors are implemented in various organizational contexts.

<p>Färggrossen is a warehousing company that was established in 1976. The company has over 400 customers ranging across mid and south Sweden; it stores 5,000 different types of products such as paints, wallpapers, chemicals and tools which are used for painting.</p><p>Since its establishment, the company has not changed how it manages its warehouse. Decisions are based on the warehouse manager’s personal memory and decisions, and this method worked sufficiently well until the company was bought by Mikael Lindgren in September 2008. Lindgren, the CEO, believed that the company had more potential, which is why the company has eagerly started to make changes in order to improve the warehouse operations as well as to reach its full potential. This thesis is to guide the company to reach this goal.</p><p>At our first meeting with Färggrossen, improvements regarding different processes as well as the warehouse layout were identified. As a first step, a literature study was conducted in order to gain deeper insight and understanding about warehouse layouts; also we benefited from studying literature regarding different warehouse aspects from a system perspective: inputs, processes and outputs.</p><p>Subsequent to the literature study, we identified those thesis research questions which needed to be answered in order to improve the warehouse management at Färggrossen. The next step was to decide which methods should be used in order to answer these questions. After researching different methodology options, a meeting with Färggrossen and our supervisor Bengt Ekdahl took place where we, together, decided to use the multiple case study method.</p><p>Färggrossen suggested that we study two other companies, BSAB and ECO; according to them, these companies had similar warehouses. To be able to benchmark three companies, we needed to understand the warehousing management systems of all three companies, which is why we conducted our interviews.</p><p>Once we finished gathering the required data, we defined the three companies’ activities in a manner to correspond with the terminology which is used in the literature.  In the analysis chapter we compared the three companies, and also used the information from the literature in order to provide Färggrossen with recommendations on how to improve the warehouse processes and layout. These are categorised as main, secondary and future recommendations; the main recommendations are the most important and inexpensive to implement, which is why we strongly suggest that they are prioritized.</p><p>The two most important recommendations to improve the outputs of the warehouse system are implementing a serialized locater addressing system and defining a bulk area to support the replenishment process. These particular modifications will improve the overall efficiency of the warehouse system as well as the product availability and the customer satisfaction.</p><p>The overall efficiency of the warehouse system will be further improved by eliminating manual labour as much as possible and combining the inspections whih are done in the receiving process with the putaway process.</p><p>The product condition will be improved if the following recommendations are implemented; a small shelf solution which is used in ECO, a fixed slot system in the wallpaper area and the implementation of safety precautions in the company.</p><p>The purpose of this thesis was to map and analyze Färggrossen in order to improve the inventory, warehouse layout and the methods being used in the warehouse management. With our recommendations, the company will have an improved and new warehouse layout, the processes will be improved and the efficiency will be increased.</p>

Essa dissertação pretende identificar uma forma de fazer com que as indústrias incorporem objetivos de preservação ambiental aos seus sistemas de produção de forma mais fácil, rápida e sem perda da competitividade, para contribuírem mais significativamente com o esforço mundial pela sustentabilidade do planeta. Para isso, o trabalho se propõe a alcançar dois objetivos. O primeiro é organizar o conhecimento disponível até agora em torno dos modelos de produção com preocupação ambiental e fazer uma comparação entre eles, de modo a auxiliar o gestor interessado em adotá-los a fazer sua opção. O segundo objetivo é pesquisar a viabilidade da utilização de ferramentas de gerenciamento de produção simples e disponíveis a qualquer empresa, para obter uma melhoria de rendimento também no aspecto ambiental, além da melhoria da produtividade e da qualidade. A pesquisa foi feita com empresas do setor de fundição no Estado de São Paulo, por ser este um setor de grande importância na economia e apresentar um alto potencial de degradação ambiental. O método escolhido foi o estudo de casos múltiplos, com levantamento de dados em 10 empresas. Através de entrevista pessoal, foram avaliados quesitos referentes à aderência das empresas ao modelo da Produção Enxuta e ao modelo da Produção mais Limpa. O modelo da PE foi escolhido como objeto de estudo por ser um modelo muito difundido e suas práticas serem bem conhecidas. Além disso, baseia-se na redução de desperdícios, que tem uma identificação grande com a racionalização de recursos do modelo da P+L. Este modelo, por sua vez, foi selecionado a partir do resultado das comparações efetuadas na busca do objetivo 1. Por ser um modelo ligado mais diretamente aos processos de transformação, este modelo mostra-se mais adequado para ser adotado nos processos de produção. Os dados coletados serviram para responder a três questões de pesquisa, através da análise da correlação entre o grau de aderência aos dois modelos. Além dessa relação, foram estudadas a influência da certificação do sistema de gerenciamento ambiental e a necessidade de medidas complementares à PE para melhorar o rendimento ambiental. A conclusão da pesquisa mostrou que é possível alcançar metas de desempenho ambiental com a utilização de práticas de PE. Além de não implicar em aumento de custos, por não se tornar uma atividade extra, a empresa ainda se beneficia com o aumento da produtividade e da redução de desperdícios. / This thesis aims to identify a way to make the industries incorporate goals of environmental preservation to their production systems more easily, quickly and without loss of competitiveness, and then to contribute more significantly to the global effort for sustainability of the planet. For this, this paper aims to achieve two goals. The first is to organize the available knowledge about the production models with environmental concerns and make a comparison between them, to assist managers of manufacturing firms interested in adopting them to make his choice. The second objective is to investigate the feasibility of using simple management tools production, available to any company, to get increased revenue, also to the environmental aspects, as well as improving productivity and quality. The research was conducted with companies in the foundry sector in the State of São Paulo, because it is a very important sector to the economy and has a high potential for environmental degradation. The method chosen was multiple case study with data collection in 10 companies. Through personal interview, questions were evaluated regarding adherence to the model of Lean Manufacturing and to the model of Cleaner Production. The LM model was chosen as the object of study to be a widespread model and its practices well known. Furthermore, it is based on the reduction of waste, which has a large identification with the resource rationalization aspects of the model of P + L. This model, in turn, was selected from the results of the comparisons made in the pursuit of the goal number one. Being a model more directly linked to the transformation processes, this model seems to be more suitable to be adopted in production processes. The data collected served to answer three research questions by analyzing the correlation of the adherence level to the two models. Besides this relationship, it has been studied the influence of the certification of environmental management systems and the need for additional actions to the LM to improve environmental performance. The conclusion of this study showed that it is possible to achieve environmental performance goals by the use of LM practices. Besides not resulting in increased costs, because it will not become an extra activity, the company will still have benefits from increased productivity and reduction of waste.