A convergência das habilidades técnicas com as de resiliência contribui para promover um ambiente que opere de maneira segura e eficiente. Nesta busca, pretende-se obter um sistema que mantenha o processo operante durante os infortúnios, em especial, os inesperados. Além disso, utiliza-se o conhecimento de engenharia de resiliência, tema deste estudo, que é a capacidade de um sistema ajustar o seu desempenho e, desta forma, lidar com situações críticas. O objetivo geral desta dissertação é a identificação de habilidades de resiliência utilizadas na execução de atividades de manutenção emergencial de problemas na rede elétrica de uma distribuidora de energia. Neste trabalho, são abordadas as atividades de eletricistas e operadores do Centro de Operações da Distribuição (COD) da empresa estudada. Os objetivos específicos são: (1) investigar a forma de aplicação dos filtros utilizados no processo de recrutamento e seleção da empresa para verificar se as habilidades de resiliência são contempladas e (2) propor melhorias no processo de treinamento, com base nas informações e nos resultados obtidos, bem como nos processos da empresa para facilitar e minimizar a necessidade do uso das habilidades de resiliência identificadas. Assim, sob o prisma da Engenharia de Resiliência, este estudo visa à melhor compreensão do processo de seleção e recrutamento, bem como ao treinamento destes profissionais para a sua melhoria. / The convergence of technical skills with resilience contributes to foster an environment that works safely and efficiently. The objective of this search is to obtain a system in which the functioning of the process is maintained during misfortunes, or unexpected events. Furthermore, the study approaches resilience engineering knowledge as its core subject, which is the capacity of a system to adjust its performance in order to be able to deal with critical situations. The main goal of this thesis is to identify resilience skills while performing emergency maintenance activities and diagnosing problems in the electrical network during events involving equipment failures at an energy distributor. This paper approaches the activities of the operators of the Distribution Operations Center (COD) of the company in the study. The specific objectives are: (1) to investigate the way the filters are used in the recruitment and selection process of the company to verify whether resilience skills are included, and (2) to propose improvements in the training process based on the data and results obtained, as well as on other processes of the company to facilitate and minimize the identified need for resilience skills. This way, under the Resilience Engineering perspective, this study aims at obtaining a better understanding of the recruitment and selection process, as well as improving professional training.

A convergência das habilidades técnicas com as de resiliência contribui para promover um ambiente que opere de maneira segura e eficiente. Nesta busca, pretende-se obter um sistema que mantenha o processo operante durante os infortúnios, em especial, os inesperados. Além disso, utiliza-se o conhecimento de engenharia de resiliência, tema deste estudo, que é a capacidade de um sistema ajustar o seu desempenho e, desta forma, lidar com situações críticas. O objetivo geral desta dissertação é a identificação de habilidades de resiliência utilizadas na execução de atividades de manutenção emergencial de problemas na rede elétrica de uma distribuidora de energia. Neste trabalho, são abordadas as atividades de eletricistas e operadores do Centro de Operações da Distribuição (COD) da empresa estudada. Os objetivos específicos são: (1) investigar a forma de aplicação dos filtros utilizados no processo de recrutamento e seleção da empresa para verificar se as habilidades de resiliência são contempladas e (2) propor melhorias no processo de treinamento, com base nas informações e nos resultados obtidos, bem como nos processos da empresa para facilitar e minimizar a necessidade do uso das habilidades de resiliência identificadas. Assim, sob o prisma da Engenharia de Resiliência, este estudo visa à melhor compreensão do processo de seleção e recrutamento, bem como ao treinamento destes profissionais para a sua melhoria. / The convergence of technical skills with resilience contributes to foster an environment that works safely and efficiently. The objective of this search is to obtain a system in which the functioning of the process is maintained during misfortunes, or unexpected events. Furthermore, the study approaches resilience engineering knowledge as its core subject, which is the capacity of a system to adjust its performance in order to be able to deal with critical situations. The main goal of this thesis is to identify resilience skills while performing emergency maintenance activities and diagnosing problems in the electrical network during events involving equipment failures at an energy distributor. This paper approaches the activities of the operators of the Distribution Operations Center (COD) of the company in the study. The specific objectives are: (1) to investigate the way the filters are used in the recruitment and selection process of the company to verify whether resilience skills are included, and (2) to propose improvements in the training process based on the data and results obtained, as well as on other processes of the company to facilitate and minimize the identified need for resilience skills. This way, under the Resilience Engineering perspective, this study aims at obtaining a better understanding of the recruitment and selection process, as well as improving professional training.

Thesis submitted in fulfilment of the requirements for the degree Master of Technology (Discipline: Information Technology) in the Faculty of Informatics and Design at the Cape Peninsula University of Technology / Women in South Africa are under-represented in senior management positions in the Information technology (IT) sector — even with available incentives and directives to rectify the situation. The purpose of this research is to explore and understand the reasons for the imbalance in representation of women in senior management positions in the IT sector in South Africa. Seventeen women in middle to senior management positions from two of South Africa’s nine provinces — Western Cape and Gauteng — were interviewed for this study. The women were asked to relate their personal experiences and perceptions around organizational culture in IT environments and factors influencing their career advancements. A qualitative content analysis method was used to analyse the responses from the interviews. The findings of this study confirm the imbalanced representation of women in senior management positions. It was found that organizations are open and welcoming and provide opportunities to women, but women in the IT sector do not necessarily desire to advance to senior management positions. Factors such as the legacy in the IT industry where men held senior positions, career interruptions due to child bearing, and the absence of female mentor’s impact on the career advancement of women. The informal recruitment process for senior manager positions and the lack of emphasis on the need for women in IT when advertising senior management positions worsen the situation. Women lack self-confidence and are of the opinion that their skills set must be an exact match to the job requirements before applying for senior positions. Work life balance is not supported in the IT environment and no development programs aimed specifically at women are available. The paucity of women taking up technical careers — such as IT — limits the number of women available to develop and appoint in senior management positions. Guidelines for women to advance to senior positions and for companies to recruit and hire women are proposed. These guidelines will assist to correct the imbalance representation of women in senior management positions and promote IT as a career for women. A suggestion for future studies is to compare career advancement of women working in the software development environments, compared to women in the infrastructure and technical environments of IT, as well as those who have left the IT industry.

A convergência das habilidades técnicas com as de resiliência contribui para promover um ambiente que opere de maneira segura e eficiente. Nesta busca, pretende-se obter um sistema que mantenha o processo operante durante os infortúnios, em especial, os inesperados. Além disso, utiliza-se o conhecimento de engenharia de resiliência, tema deste estudo, que é a capacidade de um sistema ajustar o seu desempenho e, desta forma, lidar com situações críticas. O objetivo geral desta dissertação é a identificação de habilidades de resiliência utilizadas na execução de atividades de manutenção emergencial de problemas na rede elétrica de uma distribuidora de energia. Neste trabalho, são abordadas as atividades de eletricistas e operadores do Centro de Operações da Distribuição (COD) da empresa estudada. Os objetivos específicos são: (1) investigar a forma de aplicação dos filtros utilizados no processo de recrutamento e seleção da empresa para verificar se as habilidades de resiliência são contempladas e (2) propor melhorias no processo de treinamento, com base nas informações e nos resultados obtidos, bem como nos processos da empresa para facilitar e minimizar a necessidade do uso das habilidades de resiliência identificadas. Assim, sob o prisma da Engenharia de Resiliência, este estudo visa à melhor compreensão do processo de seleção e recrutamento, bem como ao treinamento destes profissionais para a sua melhoria. / The convergence of technical skills with resilience contributes to foster an environment that works safely and efficiently. The objective of this search is to obtain a system in which the functioning of the process is maintained during misfortunes, or unexpected events. Furthermore, the study approaches resilience engineering knowledge as its core subject, which is the capacity of a system to adjust its performance in order to be able to deal with critical situations. The main goal of this thesis is to identify resilience skills while performing emergency maintenance activities and diagnosing problems in the electrical network during events involving equipment failures at an energy distributor. This paper approaches the activities of the operators of the Distribution Operations Center (COD) of the company in the study. The specific objectives are: (1) to investigate the way the filters are used in the recruitment and selection process of the company to verify whether resilience skills are included, and (2) to propose improvements in the training process based on the data and results obtained, as well as on other processes of the company to facilitate and minimize the identified need for resilience skills. This way, under the Resilience Engineering perspective, this study aims at obtaining a better understanding of the recruitment and selection process, as well as improving professional training.

Introduktion: Under de senaste 20 åren har icke-tekniska färdigheters betydelse för patientsäkerheten belysts mer och mer i forskningen. Interprofessionell utbildning med CRM som simulatorkoncept används för att träna icke-tekniska färdigheter och teamarbete men att träna under pågående operation är ovanligt. Syfte: Syftet är att utvärdera hur deltagarna upplever användandet av icke-tekniska färdigheter under en interprofessionell lärandeaktivitet på en dagkirurgisk operation. Metod: Tvärsnittsstudie med enkät som deltagarna (N=239) blev tillfrågade att svara på efter deltagande vid operation. Enkäten utvärderas deltagarnas upplevelse av kommunikation och teamarbete. Deskriptiv statistik och analys med Chi2, Wilcoxon sign rank test och Kruskal-Wallis användes. Resultat: Användandet av kommunikation inom och mellan professionerna har rankats som mycket högt av majoriteten av deltagarna i alla frågor, vid kontroll med Chi2 analys är det statistiskt signifikanta svar. Deltagarna upplever en ökad förståelse för andra professioner i teamet efter deltagande och de flesta anser att de blir en mer effektiv medlem i teamet och samt att patienter har fördel av att ett team löser patientens problem. Ingen statistisk signifikant skillnad sågs mellan professionerna. Slutsats: Träning under en pågående operation är möjligt att genomföra samt är uppskattat av deltagarna och viktigt för deras utveckling av icke-tekniska färdigheter Nyckelord: Icke-tekniska färdigheter, interprofessionellt lärande, CRM, SBAR, closed-loop-kommunikation. / Introduction: During the past two decades, there has been increased interest in non-technical skills and how they affect patient safety. The number of articles published in the field has increased. Interprofessional education with the concept of CRM has been shown to be an effective way to train non-technical skills and teamwork, but training during ongoing surgery is uncommon.  Purpose: The purpose is to evaluate how the participants experienced the use of non-technical skills in an interprofessional learning activity during ambulatory surgery. Method: This was a cross-sectional study in which the participants (N=239) were asked to answer an evaluation survey following ambulatory surgery, concerning their experience of communication and teamwork. Descriptive statistics and inferential statistics with chi-square, Wilcoxon signed-rank test and Kruskal-Wallis were used to analyse the material.  Results: The use of communication within and between the professions was ranked as very high by the majority of the participants in all the questions in the survey, and control using chi-square showed the results to be statistically significant. The participants experienced an increased understanding of the other professions in the team, and deemed that they had become more effective team members. They were also of the opinion that patients have an advantage when a medical team solves their problems. There were no statistically significant results between the professions. Conclusion: Training can be implemented during ongoing surgery. This is a popular activity with participants, and is vital for their development of non-technical skills. Keywords: Non-technical skills, interprofessional education, CRM, SBAR, closed-loop communication

Thesis (MBA.) -- University of Limpopo, 2021 / Local government is seriously affecting governance due to lack of leadership, management, technical skills and knowledge within government. Shortage of skills is a continuous challenge at district level and in skills development activities despite considerable expenditure on skills development. The district officials are compromised because human resource development directorates have poorly planned effective training. The Local Government Municipal Systems Act (South Africa, 2000) relating to municipalities state that staff development is important for effectiveness and efficiency in compliance with legislation and enabling the performance of functions. The above challenges have stimulated the researcher to embark on this research. The study was aimed to investigate the importance of managerial skills in the implementation of the Regional Bulk Infrastructure Grant in Mopani District Municipality, Limpopo Province.The study determined the managerial skills possessed by officials, attempted to understand how the officials in Mopani District Municipality manage the implementation of the Regional Bulk Infrastructure Grant. The study further explored training programmes that can equip municipal officials with managerial skills. Mopani District Municipality has a mandate as the local government to service communities. National Treasury funds the Regional Bulk Infrastructure Grant; usage of the grant must be accounted for, regulations and frameworks guide its implementation. An overview of Water Infrastructure development by the Deputy Director-General NWRI from the Department of Water Affairs, shows that there are 27 District including MDM that are allocated the Regional Bulk Infrastructure Grant for the new infrastructure development, refurbishment, for the ageing infrastructure to be upgraded and replaced and extensive areas across municipal boundaries to be serviced. The Department of Water Affairs report indicates that due to delays in the procurement of material, engineering new appointments and other services, projects for 2017/18 financial year in Limpopo province have been delayed to the 2018/19 financial year. The research approach that was used in this study is qualitative research because it enables the researcher to critically investigate the importance of managerial skills in the implementation of the Regional Bulk Infrastructure Grant in Mopani District Municipality, Limpopo Province. The study employed both interviews and questionnaires for data collection. The interview was done at Mopani District Municipality and Mopani Community (Beneficiary) were given semi-structured questionnaires. The findings reveal that officials in Mopani District Municipality do not possess business skills. The officials that are trained received either traditional or competencybased training and do not possess managerial skills for implementation of RBIG. The study further noted that Mopani District Municipality is no longer an implementing agent due to the challenges the district encountered. The project had challenges that made the project not being completed within a stipulated period which was 2018. The Department of Water Affairs appointed Lepelle Northern Water as RBIG implementing agents due to the above challenges. Based on the findings, the following recommendations were made to Mopani District Municipality officials: • The district Human Resource Development office must afford officials training prior to being appointed. The HRD must conduct a skills audit to be able to know which officials need skills development. • Department of Water Affairs, Lepelle Northern Water and Mopani District Municipality must forge good intergovernmental relations ensuring that end service is delivered to residents. • Mopani District Municipality must partner with the University of Limpopo, University of Venda, Tshwane University of Technology, University of South Africa and so forth for providing effective traditional training.

Social-comparative feedback (i.e., providing a learner with information regarding his/her performance relative to a group average) has been shown to influence a learner’s psychological and behavioural outcomes during motor skill acquisition (Avila, Chiviacowsky, Wulf, & Lewthwaite, 2012; Eliasz, 2012; Lewthwaite & Wulf, 2010; McKay, Lewthwaite, & Wulf, 2012; Stoate, Wulf, & Lewthwaite, 2012; Wulf, Chiviacowsky, & Cardozo, 2014; Wulf, Chiviacowsky, & Lewthwaite, 2010, 2012; Wulf & Lewthwaite, 2016). This research indicates that motor skill acquisition is facilitated when learners believe they are performing better than the average, regardless of their actual performance. It has been suggested (Wulf & Lewthwaite, 2016) that a better-than-average mindset enhances psychological factors such as self-efficacy and motivation and in turn, actual behaviour. However, there is also evidence to suggest that self-efficacy (having state-like properties) and motivation (having both state and trait-like properties) are related in terms of their affective influence on learning (Bandura, 1997; Schunk, 1990, 1991, 1995) but the relationship between the two constructs and its subsequent outcomes remain unclear. Even though individual differences in motivation have been suggested to influence self-efficacy beliefs, they have been largely ignored in this line of research. There is also evidence to suggest that learners possessing high levels of motivation (whether that may be at a trait or state level) may not interpret feedback in the same manner (Aronson, 1992; Festinger, 1957; Frey, 1986; Harmon-Jones, 2012; Harmon-Jones & Harmon-Jones, 2002; Harmon-Jones, Harmon-Jones, Fearn, Sigelman, & Johnson, 2008; Harmon-Jones & Mills, 1999; Harmon-Jones, Schmeichel, Inzlicht, & Harmon- Jones, 2011; Steele, 1988). Therefore, the goal of this dissertation is use both theoretical and applied perspectives to examine the degree to which social- comparative feedback affects psychological and behavioural outcomes in highly- motivated learners (e.g., medical trainees) learning procedural skills. Independent of actual performance, we provided manipulated feedback information to novice pre-clerkship medical trainees while they were learning motor skills to suggest that they were performing better or worse than the average. The first study used a basic sequential key-press learning task (Eliasz, 2012) and a basic suturing task to explore the role of social-comparative feedback in medical trainees and tested whether features of the task were important (i.e., basic laboratory task or technical skill task) during the interpretation of this feedback. The second study used the same experimental paradigm to extend our results to a relevant medical education context (i.e., medical trainees learning basic suturing techniques). The final study examined whether the credibility of the feedback provider (i.e., expert versus peer) played a role in how social-comparative feedback was being internalized by novice medical trainees. Our initial study demonstrated that, compared to those receiving positive or no social-comparative feedback, medical trainees receiving negative social- comparative feedback during motor skill acquisition had significant difficulties in learning both the laboratory and technical skill task. These findings suggested that compared to other learners, novice medical trainees (a subset of highly-motivated learners), responded differently to social-comparative feedback. The second study replicated this pattern and revealed that medical trainees receiving below-average feedback during technical skill acquisition experienced significant detriments to their performance, learning and self-efficacy. Our final study found that regardless of the feedback source (hypothetical expert versus another peer), the experience of receiving negative social-comparative feedback impacted self- reported psychological measures and the immediate performance of a basic surgical technique. This dissertation provides, to the best of our knowledge, the first demonstration that medical trainees, a subset of highly-motivated learners, interpret social-comparative feedback differently than other learners studied in the literature. More specifically, receiving positive social-comparative feedback did not facilitate the learning process as found in previous studies with non-medical learners, while the delivery of negative social-comparative feedback, irrespective of task or feedback provider, was psychologically and behaviourally detrimental to novice medical trainees learning motor skills. / Dissertation / Doctor of Philosophy (PhD) / This dissertation includes three original studies designed to examine the effects of social-comparative feedback during skill acquisition in highly- motivated learners (e.g., medical trainees). Regardless of actual task performance, novice medical trainees who were provided with feedback during the learning process indicating that they were performing worse than the group average, experienced significant detriments to their psychological and behavioural outcomes. This effect was present regardless of the task being learned (i.e., key- pressing or suturing) or who was delivering the feedback (i.e., a hypothetical ‘expert’ or ‘peer’). Receiving better-than-average feedback did not result in any additional psychological and behavioural benefits. Contrary to the research with non-medical students, where “you are above-average” social-comparative feedback facilitates learning and “you are below-average” social-comparative feedback is no different than a control condition, these studies suggest that the experience of receiving below-average feedback during the learning process can be detrimental for highly-motivated novice learners. These findings are important to consider in both the context of feedback delivery and remediation as they provide evidence that novice medical trainees, regardless of the task and feedback provider, experience difficulty in receiving information that they are performing relatively poorly compared to their peers.

No description available.

The study focused on professional development of lecturers at Further Education and Training (FET) Colleges in the Eastern Cape Province. The effectiveness of lecturers at FET colleges depends on continuous development in order to meet challenges that they face due to continuous changes in technology and curriculum. Also, the development of the lecturers has a positive effect on their teaching with the result that both the students and the wider institution benefit from it. The literature reviewed revealed the effects, types, theories and nature of professional development. A qualitative research approach in the form of document analysis, interviews and observations was used in order to explore the implementation and/or lack thereof of professional development and its effects in teaching and learning within the institution. It is hoped that the qualitative study and the literature review will contribute to the implementation of professional development for the benefit of students and the college. Different strategies for the implementation of professional development were recommended that could further enhance the introduction of professional development in FET colleges. / Educational Leadership and Management / M. Ed. (Education Management)

En esta investigación se presentan postulados que diversos autores exponen sobre las habilidades del equipo de ciencia de datos en la empresa moderna; por ello, es importante conocer los antecedentes de la ciencia de datos, sus características relevantes, las habilidades blandas y técnicas del científico de datos, y la productividad científica que aporta a las organizaciones y sociedad, a fin de entender cómo esta ciencia contribuye a la mejora de las relaciones en el nivel empresarial y social. El trabajo se divide en seis partes: en primer lugar, se presenta de manera detallada cuál ha sido el método de investigación utilizado para recopilar la información. En el segundo apartado, se aborda los puntos relacionados a la ciencia de datos. El tercer apartado describe los rasgos que componen al denominado científico de datos: sus roles y funciones. En cuarto lugar, se presenta a la empresa moderna como el principal receptor de la denominada 4a Revolución Industrial. El quinto apartado se muestran los análisis y resultados de la presente investigación. Por último, en sexto lugar, se expone las conclusiones a las que se han arribado luego de reflexiones y debates, tanto individuales como grupales. / In this work, postulates that various authors expose about the skills of the data science team in modern companies are presented. Therefore, it is important to know the background of data science, its relevant characteristics, soft and technical skills of the data scientist and the scientific productivity it brings to organizations and society, to understand how this science contributes to the improvement of relationships at the business and social level. This work is divided into six parts. In the first place, the research method used to collect the work information is presented in detail. In the second section, the points related to data science are addressed. The third section describes the traits that make up the so-called data scientist: their roles and functions. Fourth, the modern company is presented as the main recipient of the so-called 4th Industrial Revolution. The fifth section shows the analysis and results of our research are presented. Finally, in sixth place, exposes the conclusions reached after reflections and debates, both individual and group. / Trabajo de Suficiencia Profesional