A governança em organizações do Terceiro Setor é uma das áreas nas quais o tema governança se mostra essencial para o estudo organizacional. Dentre os vários tipos de entidades que compõem esse segmento esta tese enfoca enquanto categoria analisada as fundações empresariais com atuação no Brasil. Essa escolha foi devido à crescente importância econômica e, principalmente, o potencial dessas organizações enquanto promotoras de desenvolvimento social. O investimento social privado dessa forma organizado tem um potencial de transformar realidades socioambientais e colaborar com o avanço de práticas de Responsabilidade Social Empresarial. O estudo descritivo-exploratório foi feito a partir de quatro casos: Fundação Iochpe, Fundação Itaú Social, Fundação Orsa e Fundação Telefônica. Foram realizadas análises documentais, entrevistados diretores, superintendentes executivos ou pessoas do staff diretamente envolvidas na relação com o Conselho Curador e outros órgãos consultivos e, aplicado um questionário aos membros do Conselho Curador. O objetivo foi verificar se os participantes de conselhos curadores exercem suas funções, a partir da perspectiva de desempenho esperado no que se refere aos seguintes itens de monitoramento: determinação de missão e propósito, supervisão de programas e serviços, planejamento estratégico, controles orçamentários, avaliação do gestor / executivo. Também visou conhecer os procedimentos de indicação, interação e capacitação dos conselheiros, além das relações que se estabelecem entre estes, os instituidores e o staff. Dentre os resultados encontrados verificou-se que há forte influência das empresas instituidoras na composição e funcionamento dos Conselhos Curadores, bem como na gestão das fundações empresariais, seguindo-se a Filantropia Empresarial Estratégica como fundamento das relações interinstitucionais. Também se averiguou que há divergências entre as funções esperadas no exercício dos conselheiros e sua real atuação. / Governance in organizations in the Third Sector is one of the areas in which the theme of governance shows itself to be essential for organizational studies. Within the various types of entities that compose this segment, this thesis focuses on the category of corporate foundations with activities in Brazil. This choice was due to the growing economic importance and, principally, the potential of these organizations in terms of promoters of social development. This organized form of private social investment has the potential of transforming socio-environmental realities and collaborating with the advance of the practices of Corporate Social Responsibility. This descriptive - exploratory study was done based on four cases: Iochpe Foundation, Itaú Social Foundation, Orsa Foundation and Telefônica Foundation. The research is based on documental analysis, interviews of directors, executive superintendents, or staff persons directly involved in the relationship with the board of directors and other consulting organs, and the application of a questionnaire to the members of the board of directors. The objective was to verify if the participants of boards exercise their functions, based on the perspective of expected performance in reference to the following items monitored: determination of mission and purpose, supervision of programs and services, strategic planning, budget controls, management / executive evaluation. The research also sought to study indication procedures, interaction and training of the council members, as well as relations between themselves, founders, and the staff. Among the results, it was verified that there exists a strong influences of the founding corporations in the composition and functioning of the boards, as well as in the management of the corporate foundations, following Strategic Corporate Philanthropy as the basis for inter-institutional relations. The existence of differences between expected functions, in the exercise of board\'s members, and their actual performance was also discovered.

The use of social media in nonprofit professional membership organizations affects how leaders communicate with members, consumers, the community, and other stakeholders. The purpose of this qualitative multiple case study was to explore the social media marketing strategies that leaders in nonprofit professional membership organizations use to keep their organizations sustainable. Data were collected from 5 social media marketing leaders representing 5 nonprofit professional membership organizations in the Chicago region. Data collection occurred through semistructured interviews, review of organizational documents pertaining to social media marketing strategies, and review of the social media sites and websites of the participants' organizations. Rogers's diffusion of innovation theory served as the conceptual framework for this study. A thematic analysis of the data yielded 4 themes: social media platforms and engagement strategies, social media content, social media challenges, and brand awareness. Leaders of nonprofit professional membership organizations who want to gain a competitive edge by using the appropriate social media platforms, creating quality content, overcoming challenges, and increasing brand awareness might choose to align with the strategies identified in this study. The findings of this study could help organizational leaders use social media marketing strategies effectively for engagement and organizational sustainability. The implications for positive social change arising from the use of social media by leaders in nonprofit professional membership organizations include opportunities to connect with and engage the public to build stronger communities through collaboration.

Indiana University-Purdue University Indianapolis (IUPUI) / Nonprofit organizations that “speak for, act for, and look after the interests of their constituents when they interact with government are, by any definition of political science, interest groups.” Indiana’s recent implementation of the Healthy Indiana Plan 2.0 (HIP 2.0) under the Affordable Care Act (ACA) opened a window of opportunity to closely examine the role of nonprofits in shaping the implementation of health care policy. Existing literature on health and human service nonprofit organizations did not examine in depth the role and influence of nonprofits as interest groups in the implementation of public policy. This study examines a deeper research question that was not given adequate attention under existing studies with a special focus on the health care policy field: whose interest do nonprofit organizations advance when they attempt to influence the implementation of public policy? To answer this question, it is critical to understand why nonprofits engage in the public policy process (motivation and values), the policy actions that nonprofits make during the implementation of the policy (how?), and the method by which nonprofits address or mitigate conflicts and contradictions between organizational interest and constituents’ interest (whose interest do they advance?). The main contribution of this study is that it sheds light on the implementation of the largest extension of domestic social welfare policy since the “War on Poverty” using Robert Alford’s theory of interest groups to examine the role of nonprofit organizations during the implementation of HIP 2.0 in Indiana. Given the complexity of the policy process, this study utilizes a qualitative methods approach to complement existing quantitative findings. Finally, this study provides a deeper examination of the relationships between nonprofits as actors within a policy field, accounts for the complexity of the policy and political environment, analyzes whether or not dominant interest groups truly advance the interest of their constituents, and provides additional insights into how nonprofits mitigate and prioritize competing interests.

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This thesis asks the question: what roles do local governments and nongovernmental organizations play in resettling refugees in U.S. cities? To answer this question, I conducted a case study of the refugee resettlement structure and process as it occurs in the city of Roanoke, Virginia. I find that two governance structures dictate how refugees are resettled into the city. The first stems from federal refugee policy, which establishes the use of a public-private partnership between federal and state governments and federated civic organizations. The second is an evolving local-level grassroots organizational structure that assesses the needs of refugees in Roanoke following their initial resettlement. In the case study on Roanoke I examine the support roles and practices of government institutions and nongovernmental organizations during the initial refugee resettlement period. Additionally, I examine aspects of long-term service provision and additional supports that move refugees towards social and economic inclusion. I conducted interviews with government and non-governmental leaders to grasp their understandings of existing practices and norms of local-level refugee resettlement. I also examined local survey data, economic and demographic data, media reports, and other public documents prepared by government agencies and nonprofit organizations. I identify who offers, or influences decisions about, specific supports for refugees at different times throughout the resettlement/integration process. I will suggest further implications of the supports provided for how they structure the pattern of refugees' economic and social inclusion. This thesis is designed to contribute to the limited literature on the process of local-level refugee resettlement in U.S. cities. / Master of Arts / This thesis asks the question: How are refugees resettled by government agencies and private organizations at the local level? To answer this question, I examine how the U.S. preference of public-private partnerships to initially resettle refugees in U.S. cities produces a hierarchical structure that flows from federal policies and agency oversight to state and local level policies and practices. This structure exhibits a quasi-governance phenomenon in which both public and private actors make discretionary decisions on policy implementation throughout the resettlement process. I find also that besides the initial federal structure, a second local network structure forms among grassroots organizations that work to extend federal objectives and address service gaps in the formal resettlement structure. These unaddressed gaps primarily concern longer-term supports to promote refugees being socially and economically included in their communities. I performed a qualitative case study analysis of local refugee resettlement as it occurs in the City of Roanoke, Virginia. I conducted interviews with resettlement stakeholders among government agencies and private organizations in order to grasp their understandings of local-level refugee resettlement service provision. I also examined local survey data, economic and demographic data, media reports, and other public documents prepared by government agencies and nonprofit organizations. This thesis is designed to contribute to the limited literature on local-level refugee resettlement and the use of public-private partnerships for the provision of social services in the U.S.

UNICEF and WWF are leading nonprofit organizations in their field. They work globally with different projects and programs, trying to make a change for the better. This study examines and discusses the communication strategies used by nonprofit organizations in their Facebook posts by answering following questions: What communication strategies can be identified in UNICEF and WWF's Facebook posts in their aim to attract followers? Are there any linguistic patterns associated with those strategies? Are there any differences/similarities between the two organizations? The method used is based on corpus linguistics and discourse analysis, categorizing messages into the categories Information, Community and Action. The results show that both organizations mainly produce messages that are information based. They use less of the Community building and Action strategies. Some linguistic patterns were found to be associated with these strategies. These patterns were mostly connected to the communication strategy of Information.

abstract: ABSTRACT As a graduate student earning both a Master of Arts in Social Justice and Human Rights and a Graduate Certificate in Nonprofit Leadership Management, I have tried to bridge the theoretical and the empirical in a meaningful way. A problematic chasm between the nonprofit professional and the client being served existed, and I wanted to research this chasm. I wanted to understand what challenges a woman of color faced if she was both a client and a nonprofit professional, possessing dual identities and engaging in a sort of welfare system border crossing. There was a gap in the academic research on women in the nonprofit sector, more specifically the charitable, human services sector, and there was little to no research on women who have been both clients and caseworkers. Therefore, I conducted a series five of in-depth, semi-structured interviews with women of color working at a local food bank. As an employee of the food bank, I recorded my own observations and field notes in order to write a feminist institutional ethnography. I employed interpretive, less conventional design methods, which were aligned with my commitment to social justice. The research highlighted many negative stories about oppression and exclusion women faced in the nonprofit sector. It also confronted the problematic stereotype welfare recipients, specifically women of color, are faced with as a result of the politics of disgust and dominant myth of the Welfare Queen. The research sought to explain how and why women of color transition in and out of the welfare state, and how they manage to work within a food bank, where they are constantly surrounded by inequalities. / Dissertation/Thesis / Masters Thesis Social Justice and Human Rights 2015

This study has aimed to examine how Världsnaturfonden WWF communicates trust in various communication channels. We also wanted to see if there are any differences in the different channels on how WWF communicates trust. It is a qualitative study that uses critical rhetoric analysis as method. We choose to analyze the communication channels sponsored facebookposts, personalized letters and two sites from WWF:s website. The empirical data has been analyzed with the aid of theories of strategic communication, non-profit organizations, rhetoric and media specificity. The results show that WWF uses various communication strategies to communicate trust in all of the examined channels. The most important aspects of trust is communicated through presenting what WWF:s collected money has contributed to, that the organization appears to be knowledgeable and engaged in the various areas they work for. In all of the channels we have examined, we have also seen that WWF uses a personal address to the reader. In the sponsored facebookposts and in the personalized letters, we find that WWF communicates more trust than on the website by using more emotions. WWF express more gratitude for donors and more concern for the various animals and the environment affected. Other differences we have seen between the channels are that they differ in how they are designed, but these differences are mainly due to different norms relating to the specific channels. This study has contributed with knowledge of how a non-profit organization such as WWF rhetorically communicates trust to different target groups through different communication channels. This study has also contributed to knowledge of the differences and similarities regarding how WWF communicates trust through the three different communication channels.

The thesis analyzes the role of NGOs in the field of international development assistance, mainly analyzes the structure of funding and links with the expenditures of the state budget. Total expenditures on official development assistance are set into the structure of the state budget, revenues are quantified in selected non-profit organizations and their structure is outlined. The thesis also covers legislative changes introduced by the new Civil Code. There are used analytical, comparative and descriptive methods by which the author comes to the conclusion that the form of projects implemented by non-profit organizations can be influenced by the Concept of development assistance and subsidies which can be obtained from the state.

The goal of this thesis is to design methodics for Search Engine Marketing (SEM) in nonprofit organizations (NPOs) which takes advantage of their specifics. Other goals include practical evaluation of the methodics and analysis of the current state of NPOs websites. Determined goals are reached by merging theoretical background from relevant literature with the knowledge gained during field research and with author's experience. Designed methodics is built on the following hypotheses: NPOs are able to negotiate better trade terms than trading companies, NPOs can delegate their volunteers to do some SEM activities. Field research confirmed both hypotheses. Hypothesis that NPOs websites are static because NPOs see no profit in regular publishing was disproved. The methodics consists of four phases and also includes recommended tools, metrics, topics for publishing and a list of linkbaiting activities. The thesis consists of five chapters. The first chapter summarizes the necessary theoretical background, while the second chapter defines terms and premises. The main methodics can be found in chapter three. The fourth chapter contains current state analysis based on examination of 31 websites. A comparison of the methodics' hypotheses and activities against the experience of 21 NPOs representatives and 3 experts in the field of SEO is given in the last chapter. Opinions of the both groups of respondents are compared too. Based on the respondents' judgments on costs and utility of the methodics' activities a rank of these activities is finally created. The main contribution of this thesis is a conversion of the universal SEM theory into the specific conditions and language of NPOs practitioners and an analysis of the current state in this field.