Background: A successful organization is the one that recognizes the importance of its human element and take into account their commitment to ensure the attainment of its objectives. However, the focus into the study of commitment among workers is often directed towards for-profit organizations with NGOs receiving less attention. This HRM related issue accord several scholars, is said to be an important factor to be considered in order to ensure a successful organization be it for-profit or NGO. The issue of commitment among workers however tend to take several direction as the result of the multidimensional nature of organizations, hence the varying configurations of commitment mindset (Affective, Normative and Continuance) and the presence of various targets of commitment (e.g. organization, customers etc.) among workers. Aim: The aim of this thesis is to examine the commitment among workers in NGOs, by investigating the various targets of commitment among different categories of workers of NGOs in Sweden. The paper will further investigates whether the targets of commitment among the different categories of workers in NGOs differs and what influences these differences. Through the empirical cases, this thesis will provide appropriate guidance to ensure commitment among categories workers in NGOs and also contribute to previous research with regards to commitment among categories workers in NGOs. Methodology: The qualitative research approach was used in the conducting of this study. A dual case study was undertaken 12 semi-structured interviews with six from each case organization. Participants were drawn from the two main categories of workers in NGOs thus from volunteers and paid workers. Results: The conducted research study reveals there are differences in relations to the targets of commitment among the different categories of workers as well as thedisplay of the different types of commitment towards these targets. The guideline identified by this paper to ensure commitment among workers in NGOs should be a considerable amount of attention to workers development and recognition from the organization.

Masters of Commerce / Organizations are operating within a difficult economic environment and in the face of fierce world competition (George & Jones, 1992 cited in Ndlovu & Brijball Parumasur, 2005). To remain competitive globally and for economic reasons, Theron and Dodd (2011) postulate that organizations sporadically have to retrench workers. In order to reduce expenses as well as costs and losses to the organization, they have to restructure and reduce their headcount and the typical form of engaging in the restructuring is by means of downsizing. Makawatsakul and Kleiner (2003) posit that employee morale and loyalty tend to be the first unintended casualties of a downsizing strategy. The repercussions of downsizing is that it jeopardizes employees’ commitment and morale to a large extent (Muthuvuloo 8Rose, 2005) and survivors thus experience lower job and organizational satisfaction (Baruch & Hind, 2000) as this creates insecurity, anxiety and uncertainty. Survivors are also often forced to make a sideway or downward move in their job, may experience a drop in pay and status, become stressed by the amount of work left by departing colleagues that they would now need to undertake and worry about the security of their new position in the organization (Chipunza & Berry 2010). In light of the above, the aim of the study was to investigate the organizational commitment of those employees who survived and remained with the retail organization following a downsizing process. For the purpose of this study a quantitative, non probability convenience sampling design was utilized. The sample (N=150) comprised of both males and females from different ethnic groups. A self developed biographical questionnaire and the Organizational Commitment Questionnaire (OCQ) were used to gather data. Statistical analyses involved both descriptive and inferential statistics (the Pearson Product-Moment Correlation Coefficient, Multiple Regression Analysis and Analysis of Variance). The results of the study indicate that employees display below average levels of commitment to the organization. More specifically, a direct, positive relationship was found between normative and affective commitment. Furthermore, a statistically significant relationship was found between affective and continuance commitment. Statistically significant relationships were found between the biographical characteristics namely, tenure, gender and age, and organizational commitment. Limitations of the current study are put forth and recommendations are made with respect to future research and for the organization.

Customer's ever increasing bargaining power makes it particularly important that practitioners and researchers more thoroughly understand the complex nature of customer commitment. Not surprisingly, however, although the construct of commitment has emerged as one of the key constructs in relationship marketing and has been widely studied in literature, there has been very little agreement on the conceptualisation of the construct. Building upon relationship marketing and organisational behaviour literature, the aim of this research is to extend our understanding of the nature of customer commitment by developing a three-dimensional customer commitment model relaying on commitment theory from the organisational behaviour literature; affective desire-based (AC), calculative cost-based (CC), and normative obligation-based (NC). Relationships among the commitment dimensions and relationships with a number of loyalty relational outcomes, namely, intention to stay (ITS), word of mouth (WOM), and willingness to pay (WTP) were investigated in this study. Using survey questionnaire distributed among customers of cell phone services (N=525), the data was analysed by structural equation modeling (SEM) and then additional analysis was employed to further demystify the complexity of the commitment concept. The results suggest that AC is the dominant source that generates customer loyalty, in line with the state of literature. Both cost-based and surprisingly obligation-based have shown detrimental effects on maintaining and developing the customer-service provider relationship. Additional analysis with various scenarios was implemented using mean split as cut score for high/low commitment dimensions. The findings suggest NC turns to have important positive role on relational outcomes when both AC and CC are below the mean split. When both AC and CC are high NC negatively affect at least ITS but at the same time make a clear positive effect on WTP. The findings can be instructional for identifying how firms can bend various marketing sources to secure more loyal customers to the service provider.

Magister Commercii (Industrial Psychology) - MCom(IPS) / As local textile manufacturing come under pressure from global competition, the competitive advantage of organisations in this sector have become an important research topic. As a key input in the manufacturing process, human resources can either be a burdensome cost or a source of competitive advantage for organisations in the textile industry. The effectiveness of human resources depends to a large extend on the ability of organisations to keep them motivated and productive.

Employees who want to leave their companies may exhibit low morale and commitment to organizations, which may affect the way employees interact with customers. The purpose of this correlational study was to examine the relationship between employees' affective, continuance, and normative commitment to their organizations and their turnover intentions. The target population consisted of individuals with 2 or more years of call center experience who resided in the United States. Meyer, Allen, and Smith's 3-component model of commitment provided the study's theoretical framework. A purposive sampling of participants, which included a targeted audience and individuals who accessed the survey from Facebook and LinkedIn, returned 81 usable surveys. Data were analyzed using multiple linear regression analysis. The overall regression model showed a statistically significant relationship between the 3 forms of commitment and turnover intentions, although normative commitment had the strongest relationship with turnover intentions. Study results provide additional evidence showing that employees' affective, continuance, and normative commitment to their organizations relate to their turnover intentions. These results may contribute to positive social change by helping leaders to better understand the relationship between employees' organizational affective, continuance, and normative commitment and turnover intentions. With this knowledge, leaders may be able to decrease turnover and turnover-related costs and increase firm performance. The money saved from turnover costs can be used to develop employees, invest in the company culture, or contribute to community-related programs.

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<p>Organisations are by nature, dynamic entities that continuously undergo transformation in response to both internal and external pressures, which are imposed on them (Robbins, Odendaal &amp / Roodt, 2003). Government departments are by no means immune to these changes, which pose challenges that affect their service delivery. During periods of fundamental transformation, individuals typically experience changes in their levels of organisational commitment, which impacts on effective and efficient service delivery. Organisational commitment as an area of research is one of the factors that could lead to greater morale, strong organisational climate, motivation and productivity in many organisations facing transformation (Salami, 2008). The aim of this study was to investigate the level of organisational commitment after a transformation process at a Provincial Government Department. Recent organisational transformations (both in the private and public sector) have included the redrawing of divisional boundaries, flattening of hierarchic levels, spreading of spans of control, revising compensation, streamlining processes and reforming governance (Ndlovu &amp / Brijball Parusumar, 2005). The results of the research indicate that employees are moderately committed to the organisation. Statistically significant relationships were found between the dimensions of organisational commitment, except for affective commitment and total commitment which were not significant.&nbsp / Furthermore, results indicate that statistically significant differences exist based on the biographical characteristics (namely, gender, race, tenure, marital status, age and job level) but these characteristics do not significantly explain the variance in organisational commitment for this organisation. A limitation of the research is that the sampling composition and research design preclude the results of this study being generalised to other organisations and it is recommended that a stratified random sampling design be utilised for future research.</p>

Organizational citizenship behavior (OCB) has been an important and growing area of research for past two decades. Numerous empirical research have identified consequences and antecedents of this extra

<p>Organisations are by nature, dynamic entities that continuously undergo transformation in response to both internal and external pressures, which are imposed on them (Robbins, Odendaal &amp / Roodt, 2003). Government departments are by no means immune to these changes, which pose challenges that affect their service delivery. During periods of fundamental transformation, individuals typically experience changes in their levels of organisational commitment, which impacts on effective and efficient service delivery. Organisational commitment as an area of research is one of the factors that could lead to greater morale, strong organisational climate, motivation and productivity in many organisations facing transformation (Salami, 2008). The aim of this study was to investigate the level of organisational commitment after a transformation process at a Provincial Government Department. Recent organisational transformations (both in the private and public sector) have included the redrawing of divisional boundaries, flattening of hierarchic levels, spreading of spans of control, revising compensation, streamlining processes and reforming governance (Ndlovu &amp / Brijball Parusumar, 2005). The results of the research indicate that employees are moderately committed to the organisation. Statistically significant relationships were found between the dimensions of organisational commitment, except for affective commitment and total commitment which were not significant.&nbsp / Furthermore, results indicate that statistically significant differences exist based on the biographical characteristics (namely, gender, race, tenure, marital status, age and job level) but these characteristics do not significantly explain the variance in organisational commitment for this organisation. A limitation of the research is that the sampling composition and research design preclude the results of this study being generalised to other organisations and it is recommended that a stratified random sampling design be utilised for future research.</p>

Darbo tikslas - ištirti ir išanalizuoti galimą ryšį tarp darbuotojų įsipareigojimo organizacijai ir migracinių nuostatų. Uždaviniai: 1.Apibrėžti darbuotojų įsipareigojimo organizacijai sąvokos reikšmę, išskiriant darbuotojų įsipareigojimą lemiančius veiksnius. 2. Atlikti darbuotojų įsipareigojimo organizacijai veiksnių tyrimą, nustatant sąsajas tarp darbuotojų įsipareigojimo organizacijai ir jų migracinių nuostatų. 3.Pateikti organizacijai rekomendacijas, kaip stiprinti darbuotojų įsipareigojimą organizacijai ir paveikti migracines nuostatas. Tyrimo metodika: Palangos reabilitacijos ligoninėje atlikta anoniminė darbuotojų anketinė apklausa. Per apklausą Palangos reabilitacijos ligoninėje apklausti 104 darbuotojai. Ryšys tarp darbuotojų įsipareigojimo organizacijai ir migracinių nuostatų apskaičiuoti ir įvertinti koreliacijos koeficiento pagalba. Rezultatai: Emociniam darbuotojų įsipareigojimui organizacijai yra svarbūs darbuotojų tarpusavio santykiai ir bendradarbiavimo kultūra, kas turi tiesioginį ryšį su darbuotojų migracinėmis nuostatomis. Reikšmingas veiksnys, turintis poveikį darbuotojo apsisprendimui migruoti yra efektyvi informacinė sklaida tarp darbuotojų ir vadovų. Tyrimu atskleista, kad jaunesnių iki 25 metų amžiaus darbuotojų grupėje yra didesnis suinteresuotumas migracijos atžvilgiu. Tai rodo reikšmingą darbuotojo darbinės patirties organizacijoje ir jo įsipareigojimo organizacijai ryšį. / Aim of the study is to evaluate and to analyse determining factors of employees’ commitment objectives association with attitudes towards migration. Objectives: 1. To define meaning of employees’ commitment to the organization and its determining factors. 2. To make research of Employees’ Commitment to the Organization establishing its Determining Factors and Association with Attitudes towards Migration. 3. To provide recommendations to increasing employees’ commitment and inform attitudes towards migration. Methods: The anonymous survey was conducted at Palanga Rehabilitation Hospital. Questionnaires were given to employees working in these institution (n=104). Correlation test was used to measure discriminant validity. Results: The results indicate that employees are mostly motivated by relationship and collaboration with colleagues, supervisors. Research shows that there is an influence between affective commitments towards migration. There is a significant influence between towards migration and internal organizational communication; greater is employees’ satisfaction in regards to personal feedback, the climate of communication. The conclusion is drawn that the tendency to emigrate will prevail in the future within the younger employees.