MIng (Electrical and Electronic Engineering), North-West University, Potchefstroom Campus, 2015 / Demand side management (DSM) initiatives have been introduced by Eskom to reduce the deficit between the electricity generation capacity and the electricity usage within the country. DSM projects enable Eskom to reduce electricity demand instead of increasing generation capacity. DSM projects are more economical and can be implemented much faster than constructing a new power station. One particular industry where DSM projects can be implemented is on mines. Mines consume about 14.5% of South Africa’s electricity. Producing compressed air, in particular, is one of the largest electricity users on mines. It consumes 17% of the electricity used on mines. The opportunity, therefore, arises to implement DSM projects on the compressed air system of mines. Not only do these projects reduce Eskom’s high electricity demand, but they also induce financial and energy savings for the mine itself. However, during the implementation of a compressed air energy savings project, various challenges arise. These include, among others, operational changes, control limitations, industrial actions and installation delays. All of these can lead to a project not being delivered on time, within budget or with quality results. The purpose of this study is to investigate and address various problems that occur during the implementation of such a compressed air energy savings project. The study shows that although these problems have an impact on the results achievable with the project, significant savings are still possible. Project savings are achieved by reducing the amount of compressed air that is supplied, thereby delivering sufficient compressed air while minimising the amount of compressed air being wasted. During this study, a gold mine’s compressed air network was optimised. The optimisation resulted in an evening peak-clip saving of 2.61 MW. This saving was achieved daily between 18:00 and 20:00 when Eskom’s electricity demand was at its highest. It is equivalent to an annual cost saving of R1.46 million based on Eskom’s 2014/2015 tariffs. When savings from all periods throughout the day are taken into account, the project will produce an annual cost saving of R1.91 million.

In any developing country an increasingly higher demand for electricity supply exists. South Africa experienced load shedding during late 2007 and early 2008 and again in 2014 due to a supply shortfall. New power stations are being built to increase the capacity of the national power grid. However this is a lengthy process. Demand Side Management (DSM) was adopted by Eskom’s Integrated Demand Management (IDM) division. DSM is a short-term solution to stabilise the national grid in South Africa by managing the electricity demand on the consumer’s or client’s side. DSM aims to reduce the electricity consumption with immediate results in the short-term. DSM projects were successfully implemented at nine South African cement factories since 2012. Cement factories are ideal for the implementation of DSM projects for the following reasons: cement factories are energy intensive; have adequate reserve production capacity; sufficient storage capacity and interruptible production schedules. The aim of this study is to analyse the effect of DSM projects at South African cement factories. A detailed understanding of the cement production process is a prerequisite. Therefore a critical review of energy utilisation in the cement industry was conducted. Previous work done in the cement production field is evaluated to identify the possible literature shortfall on DSM projects. A set of five distinctive parameters was derived from the literature survey to quantify the possible effects of DSM projects at cement factories. The parameters are demand reduction and electricity cost; production targets; infrastructure; product quality and sustainability. One cement factory, Factory #1, was selected as a primary case study for the analysis model. Factory #1 was used to determine and quantify the effects of DSM projects at cement factories. A simulation was developed to verify the analysis model outcome. DSM projects were implemented at various factories in South Africa and the results from nine sites were used to validate the aim of this study. The study concluded that most DSM projects at South African cement factories were sustainable. Both the electricity supplier and the factories benefitted from the projects. The funding received from Eskom to implement DSM projects is a short-term initiative. However, sustainability of DSM projects is made possible in the long-term by the substantial electricity cost savings on the client’s or factory’s side. / MIng (Mechanical Engineering), North-West University, Potchefstroom Campus, 2015

Compressed air leakage accounts for up to 42% of electrical energy loss on a typical mine compressed air system. By using underground control valves it is possible to reduce the amount of air leakage. Underground valve control was successfully implemented in a South African mine. The project implementation and achieved results are documented in this study. The implementation of underground control valves initially requires a large capital investment. In this study the electrical and financial savings realised by underground valve control and surface valve control were calculated. The payback periods for each control strategy were determined and compared. It was determined that underground valve control can realise up to 40% higher electrical savings than surface control. Depending on the size of the mine and due to the large initial investment, the payback period for an underground valve control system can be up to six times longer than that of a surface control system. / MIng (Mechanical Engineering), North-West University, Potchefstroom Campus, 2014

South Africa’s electricity supply is under pressure because of inadequate capacity expansion in the early 2000s. One of the initiatives funded by Eskom to alleviate the pressure on the national electricity grid was an aggressive demand-side management (DSM) programme that commenced in 2004. A positive outcome of the DSM programme was that the industrial sector in South Africa benefited from the implementation of a relatively large number of DSM projects. These DSM projects reduced the electricity costs of industrial clients and reduced the demand on the national electricity grid. Unfortunately, the performance of industrial DSM projects deteriorates without proper maintenance. This results in wasted savings opportunities that are costly to industrial clients and Eskom. The purpose of this study was therefore to develop a maintenance strategy that could be applied, firstly, to reverse the deterioration of DSM project performance and, secondly, to sustain and to improve DSM project performance. The focus of the maintenance strategy was to obtain maximum project performance that translated to maximum electricity cost savings for the client. A new performance-centered maintenance (PCM) strategy was developed and proven through practical experience in maintaining industrial DSM projects over a period of more than 60 months. The first part of the PCM strategy consisted of developing a new strategy for the outsourcing of DSM project maintenance to energy services companies (ESCOs) on the company group level of the client. The strategy served as a guideline for both ESCOs and industrial clients to implement and manage a group-level DSM maintenance agreement successfully. The second part of the PCM strategy consisted of a simplified method that was developed to identify DSM projects where applying a PCM strategy would increase or sustain electricity cost savings. The third part of the PCM strategy consisted of practical maintenance guidelines that were developed to ensure maximum project performance. It was based on the plan-do-check-act cycle for continuous improvement with an emphasis on the monitoring of DSM project performance. The last part of the PCM strategy consisted of various alternative key performance indicators that should be monitored to ensure maximum sustainable DSM project performance. The PCM strategy was evaluated by implementing it on ten different DSM projects. The results showed that applying a PCM strategy resulted in an average increase of 64.4% in the electricity cost savings generated by these projects. The average implementation cost of the PCM strategy was 6% of the total benefit generated through it. This indicated that implementing the PCM strategy was a cost-effective manner to ensure that maximum performance of DSM projects was maintained sustainably. / PhD (Computer and Electronic Engineering), North-West University, Potchefstroom Campus, 2015

Costs saving measures are important for South African gold producers due to increasing energy costs and decreasing production volumes. Demand Side Management (DSM) is an effective strategy to reduce electricity consumption and costs. DSM projects have been implemented widely on South African mining systems such as pumping, refrigeration, rock transport and compressed air. Implementations have, however, been limited on gold processing plants despite the significant amounts of energy that this section consumes. The main objective of gold processing plants is production orientated and energy management is not a primary focus. This rationale is re-evaluated owing to high electricity price inflation and availability of DSM incentives. This study investigated the cost saving potential of DSM interventions on gold plants. Electrical load management was identified as a key opportunity that can deliver substantial cost savings. These savings were shown to be feasible in respect of the required capital expenditure, effort of implementation and maintenance of operational targets. Investigation procedures were compiled to identify feasible load management opportunities. The most potential for electricity cost savings was identified on comminution equipment. Consequently, a methodology was developed to implement electrical load management on the identified sections. The methodology proposed simulation techniques that enabled load management and subsequent electricity cost optimisation through production planning. Two electrical load management case studies were successfully implemented on comminution equipment at two gold processing plants. Peak period load shift of 3.6 MW and 0.6 MW, respectively, was achieved on average for a period of three months. The annual cost savings of these applications could amount to R1.4-million and R 660 000. This results in specific electricity cost reductions of 3% and 7% for the two respective case studies. Results from the two case studies are an indication of potential for electrical load management on South African gold processing plants. If an average electricity cost saving of 5% is extrapolated across the South African gold processing industry, the potential cost savings amount to R 25-million per annum. Although the costs saving opportunities are feasible, it is influenced by the reliability of the equipment and the dynamics of ore supply. This insight plays a decisive role in determining the feasibility of DSM on gold processing plants. / MIng (Mechanical Engineering), North-West University, Potchefstroom Campus, 2015

MIng (Electrical and Electronic Engineering), North-West University, Potchefstroom Campus, 2015 / Demand side management (DSM) initiatives have been introduced by Eskom to reduce the deficit between the electricity generation capacity and the electricity usage within the country. DSM projects enable Eskom to reduce electricity demand instead of increasing generation capacity. DSM projects are more economical and can be implemented much faster than constructing a new power station. One particular industry where DSM projects can be implemented is on mines. Mines consume about 14.5% of South Africa’s electricity. Producing compressed air, in particular, is one of the largest electricity users on mines. It consumes 17% of the electricity used on mines. The opportunity, therefore, arises to implement DSM projects on the compressed air system of mines. Not only do these projects reduce Eskom’s high electricity demand, but they also induce financial and energy savings for the mine itself. However, during the implementation of a compressed air energy savings project, various challenges arise. These include, among others, operational changes, control limitations, industrial actions and installation delays. All of these can lead to a project not being delivered on time, within budget or with quality results. The purpose of this study is to investigate and address various problems that occur during the implementation of such a compressed air energy savings project. The study shows that although these problems have an impact on the results achievable with the project, significant savings are still possible. Project savings are achieved by reducing the amount of compressed air that is supplied, thereby delivering sufficient compressed air while minimising the amount of compressed air being wasted. During this study, a gold mine’s compressed air network was optimised. The optimisation resulted in an evening peak-clip saving of 2.61 MW. This saving was achieved daily between 18:00 and 20:00 when Eskom’s electricity demand was at its highest. It is equivalent to an annual cost saving of R1.46 million based on Eskom’s 2014/2015 tariffs. When savings from all periods throughout the day are taken into account, the project will produce an annual cost saving of R1.91 million.

In any developing country an increasingly higher demand for electricity supply exists. South Africa experienced load shedding during late 2007 and early 2008 and again in 2014 due to a supply shortfall. New power stations are being built to increase the capacity of the national power grid. However this is a lengthy process. Demand Side Management (DSM) was adopted by Eskom’s Integrated Demand Management (IDM) division. DSM is a short-term solution to stabilise the national grid in South Africa by managing the electricity demand on the consumer’s or client’s side. DSM aims to reduce the electricity consumption with immediate results in the short-term. DSM projects were successfully implemented at nine South African cement factories since 2012. Cement factories are ideal for the implementation of DSM projects for the following reasons: cement factories are energy intensive; have adequate reserve production capacity; sufficient storage capacity and interruptible production schedules. The aim of this study is to analyse the effect of DSM projects at South African cement factories. A detailed understanding of the cement production process is a prerequisite. Therefore a critical review of energy utilisation in the cement industry was conducted. Previous work done in the cement production field is evaluated to identify the possible literature shortfall on DSM projects. A set of five distinctive parameters was derived from the literature survey to quantify the possible effects of DSM projects at cement factories. The parameters are demand reduction and electricity cost; production targets; infrastructure; product quality and sustainability. One cement factory, Factory #1, was selected as a primary case study for the analysis model. Factory #1 was used to determine and quantify the effects of DSM projects at cement factories. A simulation was developed to verify the analysis model outcome. DSM projects were implemented at various factories in South Africa and the results from nine sites were used to validate the aim of this study. The study concluded that most DSM projects at South African cement factories were sustainable. Both the electricity supplier and the factories benefitted from the projects. The funding received from Eskom to implement DSM projects is a short-term initiative. However, sustainability of DSM projects is made possible in the long-term by the substantial electricity cost savings on the client’s or factory’s side. / MIng (Mechanical Engineering), North-West University, Potchefstroom Campus, 2015

With the grasp of a smart grid in sight, discussions have shifted the focus of system security measures away from generation capacity; apart from modifying the supply side, demand may also be exploited to keep the system in balance. Specifically, Demand Response (DR) is the concept of consumer load modification as a result of price signaling, generation adequacy, or state of grid reliability. Implementation of DR mechanisms is one of the solutions being investigated to improve the efficiency of electricity markets and to maintain system-wide stability.  In a liberalized electricity sector, with a smart grid vision that is committed to market-based operation, end-users have now become the focal point of decision-making at every stage of the process in producing, delivering and consuming electricity. DR program implementation falls within the smart grid domain: a complex socio-technical energy system with a multiplicity of physical, economic, political and social interactions. This thesis thus employs both qualitative and quantitative research methods in order to address the ways in which residential end-users can become active DR flexibility providers in deregulated European electricity markets. The research focuses on economic incentives including dynamic pricing contracts, dynamic distribution price signals and the aggregation of load flexibility for participation in the various short-term electricity markets. / <p>The Doctoral Degrees issued upon completion of the programme are issued by Comillas Pontifical University, Delft University of Technology and KTH Royal Institute of Technology. The invested degrees are official in Spain, the Netherlands and Sweden, respectively.</p><p>QC 20160225</p> / Erasmus Mundus Joint Doctorate in Sustainable Energy Technologies and Strategies (SETS)

Master of Science / Department of Civil Engineering / Sunanda Dissanayake / Public transportation in rural America has existed for decades. Its providers are challenged with low populations and long distances in rural areas. Many of these rural transit providers have been in existence for many years, but ridership still remains low. These providers usually operate in a demand-response format, as opposed to large cities, where buses run on fixed routes. This research was conducted to see if any type of service improvements or enhancements could be found in order to increase ridership of demand-response transit service in rural Kansas. In order to determine if ridership of public transportation in rural Kansas can be increased, customer satisfaction surveys were conducted. One survey was distributed to current riders of demand-response systems, one survey distributed to non-riders of public transportation, and the last survey given to providers to obtain basic system information throughout Kansas. Ridership is significantly skewed toward the elderly, disabled, and those who either choose not to drive or are unable to drive. Those who do not fall into one of these three categories often do not use public transportation in rural areas. For most of the riders, public transportation is their only reliable method of mobility as they are transit dependent. Only 35% of the riders had a personal vehicle they could use to make the trip had public transportation not been available. Riders of demand-response transit systems in rural Kansas are pleased with the service provided as a whole. Non-riders are ambivalent toward demand-response transit service. They appreciate the fact that in many cases general public transportation service exist, but they are also generally unwilling to use it themselves. These are typically choice riders, and are unlikely to switch to demand-response transit due to their other mobility options. It was found that the more vehicles a person has access to in their household, the less knowledge they have about public transportation in their area. These people are content to use the vehicles they have, because it is more convenient than using public transportation in rural Kansas. Improvements to the provider’s system, like extending operating hours and days, along with implementing GIS-assisted scheduling may bring higher ridership. However, this may only increase the number of rides by the same current riders with few new riders grained. Increasing the usage of demand response ridership will continue to be a challenge in the future with the increasing number of elderly in the years to come.

The mail order business was once a traditional method of selling and distributing clothes, and other commodities, to customers. Now, the e-commerce trend, with more sophisticated techniques of marketing, selling, and distributing goods, has not only challenged the traditional mail order system, it seems also that the traditional retail chain and even fashion chains are being challenged. This change not only affects how sellers compete (be they long-distance or not), it has probably affected us as consumers - our requirements and how we purchase. This work contributes to this development through extensive empirical investigations into how and why customers return what they have previously ordered. The primary conclusions are that consumer requirements tend to vary, and therefore the standard solution of delivering goods to a vast variety of consumers without engaging in discussion about the individual customer service requirements (et cetera) is most probably the central cause behind the increasing return trends seen in the business. The purpose of this thesis is to identify and to characterise important factors causing returns. Further, to assist the development of Returns Management research, the intention is to develop a theoretical model of a Supply/Demand Chain returns system that incorporates an application of avoidance and gatekeeping in a distance sale context with the aim to improve overall systems performance. The research design used in the thesis was a case study performed at one of the largest mail order organisation in Sweden, with a long tradition in the business. The main data used in the thesis has been collected from interviews, a questionnaire, and secondary data exported from the case organisation. Sales and returns data covering approximately one year of sales and returns in the Swedish market was quantitatively analysed, and the results were regularly discussed and presented to key informants at the case organisation to substantiate authenticity and trustworthiness. The overall conclusion is that the distance-sales trade is affected by the trends that are seen in other areas, namely increased competition - not only from within the distance trade but also from the traditional retail trade. This is probably due to the ease of shopping via e-commerce, and the vast supply of products that even exceeds that of the retail chains. This attracts new customer groups with new demands and requirements. This, in many ways, is an archetypal difference between today’s e-commerce business and yesterday’s mail order business, and could explain why customers from the different channels behave and return differently. The use of the Internet affects how we purchase, and therefore the result of the purchase. It is quite likely that we are far more spontaneous when purchasing over the Internet in comparison with telephone and mail orders. Key words: Returns management, customer service, demand chain management, e-commerce, avoidance, gatekeeping