This thesis describes the researcher’s journey as an online facilitator and reflective organization development (OD) practitioner as she explores how to nurture and cultivate space for learning and collaboration in an online community of practice. The research setting is a small group of mostly volunteers in a national health charity. The researcher adopts a reflective practitioner research approach engaging in a continuous process of story-telling throughout the thesis. She struggles with questions such as her own dynamic role as an outside facilitator, the role of technology, dilemmas of emergence versus design and discovery of purpose. Rather than arriving at a to-do-list for potential online facilitators, she discovers that hosting café style conversations, setting the online tables and enabling space for learning, collaboration and aliveness is more a matter of the facilitator’s capacity to listen, to be authentically present and to relinquish control.

Over the recent years, the paradigm of Innovation Laboratories (abr. InnoLabs) is gaining an increasing attention among business organizations as a potential source of assistance in the process of the development of new or the improvement of their existing products and/or services. Business organizations approach the InnoLabs in the search for assistance in dealing with the challenges of the often times complex and uncertain innovation process, and ultimately become successful in their innovation projects. Although the overall goal of the existing InnoLabs is to support the systematic, effective, and efficient innovation development, they target different innovation challenges and thereby vary in their focus and service offerings. As a consequence, all the innovation support that might be needed in the course of an innovation process remains dispersed among different InnoLabs. In this esteem, this thesis aims to centralize all the mediated support offered by the existing InnoLabs by bringing them into a collaborative network. In pursuance of this, initially, the diversity among the existing InnoLabs in terms of their structural and functional manifestations is explored by employing a triangulation of online survey and in-depth expert interviews with the InnoLab facilitators. Subsequently, based on the diversity observed herein, the incentives, approaches, and possibilities of interconnection among InnoLabs are determined. Having conceptualized the framework for inter-InnoLab collaboration, the next part of this thesis deals with facilitating such collaborations in an online space. The internet, since its inception, has drastically altered the practices of intra- and inter-organizational connectivity. Recently, one could observe a growing interest among all types of organizations towards the social networking sites (abr. SNSs) as an effective medium for reaching out to a global audience. As a result, a significant amount of business related information is already available and continuously accumulating on SNSs. However, the SNSs fall inadequate in supporting the inter-InnoLab collaboration because of the missing dedicated functionalities, isolated platform boundaries, platform dependencies, lack of support for domain-specific features, privacy concerns, and issues of data transparency. In response to this, this thesis advocates the designing of dedicated inter-organizational collaboration platforms with seamless integration of SNS data. Successively, employing a design science research approach, a dedicated, domain specific, and SNS integrated web-based collaboration platform (the InnoLab_Net) is designed for supporting inter-InnoLab collaborative activities.

Im virtuellen Umfeld von Hochschulen ist in letzter Zeit zunehmend ein Phänomen zu beobachten, das für die Zukunft von Bildungseinrichtungen von maßgeblicher Bedeutung sein könnte. Die Rede ist von selbst gesteuerten Lerngemeinschaften, die das Internet nutzen, um sich gegenseitig bei der Bewältigung des Studiums zu unterstützen. (Auf von Lehrenden didaktisch inszenierte Blended Learning Kurse wird im Rahmen dieses Beitrags nicht eingegangen.)

The process of producing entertaining video and films is complicated and time consuming. One of the complicated parts of post-production of entertaining content is getting feedback and reviewing the draft edit. After the filming process of a series or a film completed, the editors start working on the cut materials. This is a stage in the process where the editor will get their cut reviewed and receive feedback from different teams on the rough-cut or editor cuts. Today the review and the feedback between the editor and reviewer is done online directly through email.

Die vorliegende Dissertation untersucht die digitalen Transformationen in der Arbeitswelt und die daraus resultierenden Anforderungen an die Intraorganisatorische Online-Zusammenarbeit (IOC). Vor dem Hintergrund der dynamischen VUCA-Welt wird die Notwendigkeit hervorgehoben, die IOC-Fähigkeiten von Organisationen ganzheitlich zu bewerten und zu verbessern. Als zentrale wissenschaftliche Beiträge werden ein umfassender Anforderungskatalog für IOC-Steuerungsinstrumente dokumentiert und angewendet, die IOC-Literatur durch die systematische Aufarbeitung von 334 wissenschaftlichen Publikationen synthetisiert und deren Erfolgsfaktoren kategorisiert. Zudem wird ein IOC-Reifegradmodell mit domänenrelevanten Fähigkeiten und einer Entwicklungsstrategie vorgestellt. Der DEDAC-Reifegradmodell-Rahmen stellt einen domänenunabhängigen konzeptuellen Ansatz zur Verbesserung der Reifegradmodell-Praktikabilität dar, ergänzt durch Richtlinien für die Gestaltung von Delphi-Studien zur Reifegradmodell-Entwicklung. Aus praktischer Perspektive bietet die Arbeit einen Anforderungskatalog für IOC-Steuerungsinstrumente, eine systematische Übersicht über IOC-Erfolgsfaktoren, eine Kategorisierung und einen Reifepfad für das Management von IOC. Der DEDAC-Reifegradmodell-Rahmen dient zudem als Ansatz zur Steuerung und kontinuierlichen Verbesserung von IOC und anderen Bereichen. Trotz der umfangreichen Beiträge gibt es Limitationen, insbesondere die fehlende weitere Evaluierung des DEDAC-Reifegradmodell-Rahmens und die fehlende praktische Anwendung des IOC-Reifegradmodell-Prototyps in Organisationen. Zukünftige Forschungen könnten sich auf die Anwendung und Evaluation des IOC-Reifegradmodell-Prototyps in realen Organisationen konzentrieren, die Anpassungsfähigkeit an die Organisation untersuchen und den Reifepfad dynamisieren.

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