A research report submitted to the Faculty of Commerce, Law and Management, University of the Witwatersrand, in partial fulfilment of the requirements for the degree of Master of Management in Strategic Marketing Johannesburg, 2016 / Worldwide, visual content, such as photos and videos, have increased dramatically on social network sites (SNS), with South Africa being no exception. Due to these developments, marketers are increasingly interested in the factors that impact the usage of these sites, in order to develop branded content that will attract and engage users. However, there is a lack of academic research revealing how individual consumer factors, such as personality, influence SNS users’ preferences for different types of content on SNS, particularly within an emerging market such as South Africa. The purpose of this study was to investigate the relationship between two personality traits – need for cognition (NFC) and need for affect (NFA) – and visual and verbal content preference on SNS in South Africa. The study also briefly examined whether demographic variables (gender and age) and SNS usage factors had an impact on the relationships between these variables. An online survey and pen-and-paper questionnaire were conducted. 307 social network site users were obtained primarily from two South African universities through convenience sampling. Data was analysed using correlation analysis, analysis of variance (ANOVA) and standard multiple linear regression on SPSS. The main findings showed that personality does have an influence (albeit small) on SNS users’ preference for visual or verbal content, and warrants consideration by marketing organisations in the design of SNS content. Visual content preference on SNS was found to have a positive relationship with NFA and a negative relationship with NFC. Verbal content preference had a positive relationship with NFC but no significant relationship with NFA. Demographic and SNS usage variables showed mixed results in their impact on SNS content preference. It was recommended that future studies include other variables that could affect SNS content preference, as well as use more objective measures (rather than self-reporting) to determine SNS users’ actual behaviour. Key words: Social network sites, personality traits, need for cognition, need for affect, visual content, verbal content, South Africa, emerging market / GR2018

A research report submitted to the Faculty of Humanities, University of the Witwatersrand, Johannesburg, in partial fulfilment of the requirements for the degree of Master in Arts (Development Studies), August 2017 / This study examines the new online phenomenon called Black Twitter and the publics that have been formed on this platform in regards to issues affecting black lives. Specifically, it not only introduces to the reader the South African Black Twitter market, but more importantly, it looks at how Black Twitter users construct and articulate their gender identities online. This is done through analyzing trending topics, particularly, through a specific hashtag (#IFApartheidDidntHappen) and accounts (@blak_terrorist and @KasiMlungu) which offer rich insight around racial identities and enables one to analyze the content and possible discourses that come into play on this Black Twitter platform. This paper also contributes to the growing literature on the growing black middle-class by exploring how Black Twitter is providing a voice to groups that were historically excluded from the mainstream media discourse. The key purpose of this paper was to explore, as has been suggested, Black Twitter as a public platform and how its young group of users are moving into spaces to challenge the status quo and change historically dominant discourses. / XL2018

Narcissism is increasingly being regarded as one of the biggest socio-cultural problems of the contemporary era. Indeed, recent studies by Baldwin and Stroman (2007) and Buffardi and Campbell (2008), among others, have advanced that new media technologies – in particular social networking websites – have significantly exacerbated the rise and spread of narcissism in contemporary society. Based on this premise, namely that social media provide the perfect platform for the promotion of self-infatuation, this research project will provide a critical analysis of the potential influence of social media in the development of a widespread narcissistic socio-cultural condition. In this regard, claims that increasingly consumerist, individualist and media-saturated societies are nurturing a culture of extreme narcissism, vanity and entitlement, will be examined in relation to an increase in the use of consumerorientated new media technologies. In particular, by examining the structural components of the popular social networking site, Facebook, this treatise will highlight the connection between the use of this form of new media and the engenderment of an acutely consumerist and narcissistic subjectivity – namely, commodity narcissism. That is, by examining the growth of narcissism from the 1940s through to the new millennium, the role of the media, and most recently new media technologies, in the promotion of commodity narcissism will be examined as factors of particular significance in the formation of contemporary subjectivity. In relation to this, the impact of commodity narcissism on the perpetuation and propagation of capitalist isolation, alienation and insecurity will be investigated with a view to exploring the potential impact of such narcissism on the efficacy of the democratic process. Finally, some remedial measures, which co-opt rather than negate such social media, will be proposed.

A research report submitted to the Faculty of Humanities, University of the Witwatersrand, Johannesburg, in partial fulfilment of the requirements for the degree of Master of Art in International relations, 2017 / This research project investigates public opinions about South African mall robberies discussed on Twitter. Using the principles of discourse and multimodal analysis, it provides critical insights constructed from the represented narratives of select, proposed middle-class consumers illustrating distinct sentiments about malls, crime and shopping. Malls are empirical objects that have been trivialised as ordinary and mundane consumer sites, devoid of any sociological significance embedded within the daily practices of shopping. This paper makes the argument that when contested by criminal activity, malls become valuable sites for critical enquiry towards gaining a deeper understanding of what these shopping attitudes mean within a post-apartheid, South African consumer landscape. The central issue of crime threatening public safety at malls diverges into an array of thematic discussions, revealing distinct indoctrinations surrounding apartheid’s iniquitous system of racial and social engineering. This study’s principle argument makes the claim that anxieties concerning public safety are only the tip of the iceberg, and this serves as an entry point into a discourse contesting exclusive shopping rights above constitutional equality for all. The test tube of mall robberies mixes desirable pleasures and humanitarian moralities together and creates a volatile cocktail of conflicting, consumer aspirations. In short, the public discourse of mall crimes is about maintaining self-entitled spaces of exclusivity within a desperate socioeconomic climate. This study concludes with questions and considerations raised by these authors which could springboard into opportunities for future inquiry. / XL2018

A research report submitted to the Faculty of Commerce, Law and Management, University of the Witwatersrand, in partial fulfilment of the requirements for the degree of Master of Management in Entrepreneurship and New Venture Creation, 2016 / This study was to identify the extent of Generation Y entrepreneurs’ social media usage in terms of weak-tie alliance maintenance and creation and also alliance creation. A sample group of entrepreneurs in the Johannesburg were chosen by using social media as a channel. By using the researcher’s social capital and also the different characteristics that are unique to these SNSs (social network sites), such as Twitter advertising, a sample group was created. A digital survey was distributed to the selected entrepreneurs by using an online platform. By using hypothesis testing and a multiple regression model, it was identified that entrepreneurs tend to favour maintaining weak-ties over creating weak-ties using SNSs, and alliance creation on SNSs does not seem too common, but it was highlighted that when entrepreneurs do create alliances, they tend to favour weakties that they have created on SNSs. The overall picture is that entrepreneurs have an inclination not to use SNSs to create weak-ties and alliances, this could come down to a number of factors such as trust and education, and there could also perhaps be no SNS that supports alliance creation to the extent that entrepreneurs need. / XL2018

A research report submitted to the Faculty of Commerce, Law and Management, University of Witwatersrand in partial fulfilment of the requirements for the degree of Master of Management in Strategic Marketing, Wits Business School, Johannesburg 2016 / The proliferation of social platforms in the digital and online space has given voice to millions of social media users and carved careers otherwise unheard of a few years ago, in the form of expert technology reviewers who enjoy mass online following and sponsorship from brands seeking to leverage millions of followers who log in daily. Social media has enabled access to information otherwise previously restricted to user guides and product manuals. Using the theory of planned behaviour, the study examines the effect that online consumer reviews have on product knowledge, social influence, trust, source credibility, brand image and purchase intent among urban South Africans falling in the Generation Y cohort. The methodology involved a self-administered online questionnaire adapted from past studies. A total of 255 questionnaires were collected from the identified sample. The study tested ten hypotheses using Structural Equation Modelling along with SPSS 22 software used for descriptive statistics and IBM Amos 22. Results indicate that all ten hypotheses have significant influence on purchase intent. All hypotheses displayed equally significant relationships per testing as findings revealed that online consumer reviews have a positive effect on product knowledge, trust, social influence, source credibility and brand image. Findings also revealed a significant relationship between product knowledge, trust, social influence, source credibility, brand image, and purchase intent. The study contributes to the literature and theoretical knowledge on online consumer reviews in the local South African context, and can be applied to similar developing markets. The theoretical implications in the study contributes to both limited, and existing research, literature, and knowledge on the effects that online consumer reviews have on the purchase intent of South African consumers. The study broadens knowledge in the ever growing influence of online consumer reviews and the significant theoretical contributions of the study will benefit academia and scholars. Managerial implications highlight that managers cannot afford to ignore the influence of online consumer reviews on intent to purchase, and that even though these reviews are not under the direct influence of organisations, marketers can indirectly influence these by ensuring quality products that meet both the brand and product promises. Recommendations, iii limitations of the study, and future research on the subject of online consumer reviews are also discussed. Keywords: Online consumer reviews, social influence, brand image, product knowledge, purchase intent, source credibility / GR2018

This thesis examines the political public relations campaign of the Democratic Alliance in the 2009 elections in order to explain the party’s performance in these elections. The research is premised on John Petrocik’s (1996) issue ownership theory. A number of quantitative and qualitative content analyses were conducted to provide answers to the main research questions. These involved: the party’s 286 media releases; party leader Helen Zille’s 2009 campaign speeches; and Zille’s Facebook platform. Results revealed that although the DA demonstrated extreme political resilience amidst fierce challenges in the 2009 elections, the party primarily campaigned on an anti-ANC ticket and a fair amount of negative advertising against the governing party to win itself votes. Not only did the party fail to “associate” itself with real issues affecting South African voters—especially the poor Black African majority which constitutes the largest voting bloc—it failed to pronounce itself clearly on other issues. Instead, the party attached itself to a multitude of shared issues, often “trespassing” on issues of common concern not necessarily “owned” by any one political party. This study also deduced that while Facebook facilitated public opinion on the DA in the 2009 elections, it still could not be regarded as a genuine public sphere in the South African context. / Communication Science / M.A. (Communication)

Submitted in fulfilment of the requirements for the degree of Master of the Arts (Media Studies) in the Faculty of Humanities University of the Witwatersrand, March, 2017 / Many young black aspirational South African women are involved in the construction of their identities, and their ideal selves, through their self-display on Instagram. Within the framework of certain hegemonic structures, these women are seen exercising their ‘freedom’ within a post-feminist setting, as neoliberal citizens, and thus striving for a sense of empowerment from this engagement. This project explores the self-display of 10 of these young women that have each accumulated more than 10,000 followers on Instagram. Semi-structured interviews were conducted with each of them, and their Instagram images were analysed, in order to find out how their online performances relate to consumption and global celebrity culture, and how these ideologies are depicted in their images. They draw inspiration from certain black female celebrities such as Beyoncé and Rihanna, and their emulation of these celebrities is used in their identity construction. They do this by displaying a lifestyle of glamorous consumption by incorporating certain exclusive brands and fashionable items into their online presentation. Additionally, they modify and model themselves to fit a specific beauty ideal, which is characterized by long straight hair, fair skin and a curvaceous body. By doing all of this, these young women are, by their own definition attaining a level of ‘success’, and achieve the status of ‘Insta-Celeb’ by the Instagram community. The ideological frameworks on which this construction is built, involves a collective imperative to be liked and accepted by their online followers, the desire for status, and the contradictory creation of a faux idea of female empowerment that is, in reality, not actually as free as it seems. / XL2018

A research report submitted to the Faculty of Commerce, Law and Management, University of the Witwatersrand, in partial fulfilment of the requirements for the degree of Master of Management in Strategic Marketing, 2016 / Word-of-mouth (WOM) has been seen to be one of the most powerful resources of transmitting information. Progression in Information technology and the rise of online social network sites have changed the way information is being conveyed. This phenomenon sways consumers as this effortlessly accessible information could significantly influence their consumption decision. The purpose of this paper is to investigate Social Media factors impacting purchase intention of mobile devices amongst Working Generation Y in South Africa. The target population for this study was defined those who are between ages of 24-35 years of age and are employed. This paper relies on a quantitative analysis of the results gathered through an online survey. Measurement of items have been adapted from existing scales found in the marketing literature. Researchers reviewed the items for validity and readability. A multiple regression model procedure and Structural Equation Model is applied to test the relationship between independent and dependent variables. The research model was tested using a sample of 250 people who are South Africa’s Working Generation Y consumers and are regular social network users. Based on the resulted yielded from this research paper, it is reasonable to argue that consumer engagement will affect eWOM which may influence consumer purchase intentions. The paper outlines ways to promote a brand effectively through online consumer communities’ also known as virtual communities, as well as general guidelines for website and forum moderators for facilitating such presentation in a manner useful to the members of their online communities. While there is a substantial research stream that examines the branding of consumer’s goods and an increasing literature on product brands, little is known about social media, brand image and purchase intention in the context of online communications. This paper therefore extends existing measurement of these variables. / XL2018

This thesis examines the political public relations campaign of the Democratic Alliance in the 2009 elections in order to explain the party’s performance in these elections. The research is premised on John Petrocik’s (1996) issue ownership theory. A number of quantitative and qualitative content analyses were conducted to provide answers to the main research questions. These involved: the party’s 286 media releases; party leader Helen Zille’s 2009 campaign speeches; and Zille’s Facebook platform. Results revealed that although the DA demonstrated extreme political resilience amidst fierce challenges in the 2009 elections, the party primarily campaigned on an anti-ANC ticket and a fair amount of negative advertising against the governing party to win itself votes. Not only did the party fail to “associate” itself with real issues affecting South African voters—especially the poor Black African majority which constitutes the largest voting bloc—it failed to pronounce itself clearly on other issues. Instead, the party attached itself to a multitude of shared issues, often “trespassing” on issues of common concern not necessarily “owned” by any one political party. This study also deduced that while Facebook facilitated public opinion on the DA in the 2009 elections, it still could not be regarded as a genuine public sphere in the South African context. / Communication Science / M.A. (Communication)