Converting individual knowledge into organizational knowledge can be difficult because individuals refuse to share knowledge for a number of different reasons. Creating an atmosphere of fairness plays an important role in the creation of a knowledge-sharing climate. This dissertation proposes that perceptions of organizational justice are crucial building blocks of that environment, leading to knowledge sharing. Data was collected using a field survey of IT managers representing a broad spectrum of the population in terms of organizational size and industry classification. The survey instrument was developed based on the adaptation of previously validated scales in addition to new items where no existing measures were found. Hypotheses regarding the influence of distributional, procedural, and interactional justice on knowledge sharing processes were tested using structural equation modeling techniques. Based on the theory of reasoned action, which states that attitudes and subjective norms are the major determinants of a person's intention, the hypotheses examining the relationship between attitude toward knowledge sharing, subjective norm and the intention to share knowledge were supported. However, results did not support the hypothesis exploring the relationship between the organizational climate and the intention to share knowledge. The results show that all three types of justice constructs are statistically significant antecedents of organizational climate and interactional justice is an antecedent of an attitude toward knowledge sharing. The study attempts to merge streams of research from sociology and organizational behavior by investigating organizational justice and knowledge management. It contributes to theory by the development of the survey instrument, comprised of seven constructs that were developed by incorporating multiple theories to address various aspects of knowledge sharing and provide application to practice and research. It is relevant to IT managers who need to know how to design information systems that are most effective in distributing knowledge throughout organizations.

Since the 1990s the use of the Internet and electronic commerce (e-commerce) has exploded, yet few SMEs seem to benefit from its potential. The lack of personal involvement and low level of use are an indication that managers still have not committed themselves to e-commerce. Consequently they are not reaping the full benefits first hand. The objectives of the study are to identify key factors and relationships likely to influence e-commerce use by SME managers in the Netherlands and to investigate whether relevant and significant factors can be combined in a new model to predict how SME managers will use new technology. To achieve these objectives, a well-established model of IT usage behaviour, the Technology Acceptance Model (TAM), was used. Building upon TAM, a theoretical research model was developed to investigate a large number of external variables that are possible antecedents of managerial beliefs, attitudes, and the use of IT. E-commerce systems were chosen as the IT tool under review. A cross-sectional field survey was conducted to investigate the theoretical research model. The results are based on the analysis of questionnaire data from 114 managers from Dutch SMEs. Using Structural Equation Modelling (SEM) the results show significant support for external variables, mostly of an individual nature, in the categories of demographics, managerial and IT knowledge, individual characteristics, and company characteristics. Contrary to expectations, two categories - social factors and environmental characteristics - had few or no variables with a significant relationship. This study further presents empirical evidence to suggest a limited number of antecedents under managerial control influencing beliefs, attitudes, and use. A better understanding of the various factors that may impede or increase effective utilization of IT can facilitate the design of organizational or managerial interventions that address these issues. Building on the core TAM model a new model, the e-Tam Model, has been developed based on the results of the theoretical research model. In this model, it is hypothesized that IT usage is directly and indirectly influenced by seven external variables divided into three categories: demographics, personality, and company characteristics. Using the e-Tam Model, effective and increased use of managerial IT tools can be promoted. This will enable managers to have a better use of e-commerce systems leading in turn to better margins and opportunities.

No / People working in the helping professions have been found to be vulnerable to the development of burnout and research has suggested a relationship between dementia care and burnout. Literature suggests that the development of burnout may be linked to a number of factors, including lack of reciprocity, low self-efficacy and organizational factors. The study explored burnout in staff for older people with dementia and examined the roles of reciprocity, self-efficacy and organizational factors and aimed to identify which of these variables was the greatest predictor of burnout. Sixty—one members of staff in continuing care homes for people with dementia completed self-report questionnaires. Self-efficacy was found to be the greatest predictor of burnout. Findings from the study also emphasized the connections of reciprocity, occupational commitment, demographic factors and self-efficacy with burnout. The clinical implications of the study, methodological considerations and recommendations for future research are discussed.

Since the 1990s the use of the Internet and electronic commerce (e-commerce) has exploded, yet few SMEs seem to benefit from its potential. The lack of personal involvement and low level of use are an indication that managers still have not committed themselves to e-commerce. Consequently they are not reaping the full benefits first hand. The objectives of the study are to identify key factors and relationships likely to influence e-commerce use by SME managers in the Netherlands and to investigate whether relevant and significant factors can be combined in a new model to predict how SME managers will use new technology. To achieve these objectives, a well-established model of IT usage behaviour, the Technology Acceptance Model (TAM), was used. Building upon TAM, a theoretical research model was developed to investigate a large number of external variables that are possible antecedents of managerial beliefs, attitudes, and the use of IT. E-commerce systems were chosen as the IT tool under review. A cross-sectional field survey was conducted to investigate the theoretical research model. The results are based on the analysis of questionnaire data from 114 managers from Dutch SMEs. Using Structural Equation Modelling (SEM) the results show significant support for external variables, mostly of an individual nature, in the categories of demographics, managerial and IT knowledge, individual characteristics, and company characteristics. Contrary to expectations, two categories - social factors and environmental characteristics - had few or no variables with a significant relationship. This study further presents empirical evidence to suggest a limited number of antecedents under managerial control influencing beliefs, attitudes, and use. A better understanding of the various factors that may impede or increase effective utilization of IT can facilitate the design of organizational or managerial interventions that address these issues. Building on the core TAM model a new model, the e-Tam Model, has been developed based on the results of the theoretical research model. In this model, it is hypothesized that IT usage is directly and indirectly influenced by seven external variables divided into three categories: demographics, personality, and company characteristics. Using the e-Tam Model, effective and increased use of managerial IT tools can be promoted. This will enable managers to have a better use of e-commerce systems leading in turn to better margins and opportunities.

Adopting green energy initiatives is deemed significant in reducing the carbon footprint of the hotel industry. In general, energy-efficient and renewable energy technologies offer wide applications in the hotel industry. The adoption of these technologies improves energy performance and reduces dependence on fossil fuels. Hotel organizational commitment towards sustainability is highly inconsistent across the industry. Essentially, this industry represents a continuum of adopters; some hotels are leaders who proactively adopt innovative and state-of- the-art technologies, while others adopt only basic practices, such as reusing towels. There exist several challenges to shifting hotel organizations toward implementing green energy measures. Sharing best practices and learned lessons is essential to convince less committed hotel organizations to take action. Along with sharing information, it is important to identify similarities and differences in decision-making on green energy measures in both committed and less committed hotels. This study explores factors affecting decision-making on green energy measures in the hotel industry. In particular, it examines the business case for these measures and identifies challenges that prevent hotel managers from taking action. The study findings suggest that similarities and differences among best practice and other hotels are related to the approaches taken in decision-making by hotel managers in the adoption of green energy measures in terms of short/long term energy planning, resource intensity and views about sustainability. The study further highlights success factors contributing to increased use of green energy measures and areas that need to be addressed in order to encourage hotel managers to adopt green energy measures.

The purpose of this research paper is to provide an understanding for organizational factors effect on Customer Relationship Management (CRM) in the hotel business and then investigate CRM activities effect on loyalty among business travelers. An analysis of 163 questionnaires gathered from hotels in Sweden resulted in two main findings. (1) Organizational factors such as: size, strategy, and maturity of information system affect CRM activities where the development of a customer loyalty strategy affects CRM activities the most. (2) CRM activities as: bonus cards, service customization, free-gifts, and convenient check in/check outs affect loyalty where service customization affects loyalty the most. Hence, different organizational preferences and certain CRM activities are preferable as hotels strive to create loyalty among business travelers.

Denna uppsats handlar om stress och dess upplevda orsaker hos den svenska polisen. Uppsatsen utgår från en enkätundersökning som behandlar olika bakgrundsfaktorer till upplevd stress bland anställda vid de svenska polismyndigheterna. Både poliser och civilanställda deltog i undersökningen. Bland annat undersöks organisatoriska och individuella orsaksfaktorer. I undersökningen deltog 107 personer som genomfördes med en internetbaserad enkät. Undersökningen visade på skillnader i upplevd stress mellan de som hade inre respektive yttre tjänst både vad gäller de organisationsinriktade och de individinriktade orsaksfaktorerna. Det var här de som arbetade i yttre tjänst som visade på högst stressnivå. Undersökningen visade också på en moderat total upplevd stressnivå bland respondenterna. Den var inte alarmerande hög men ej heller så låg att den helt kan förkastas.

Adopting green energy initiatives is deemed significant in reducing the carbon footprint of the hotel industry. In general, energy-efficient and renewable energy technologies offer wide applications in the hotel industry. The adoption of these technologies improves energy performance and reduces dependence on fossil fuels. Hotel organizational commitment towards sustainability is highly inconsistent across the industry. Essentially, this industry represents a continuum of adopters; some hotels are leaders who proactively adopt innovative and state-of- the-art technologies, while others adopt only basic practices, such as reusing towels. There exist several challenges to shifting hotel organizations toward implementing green energy measures. Sharing best practices and learned lessons is essential to convince less committed hotel organizations to take action. Along with sharing information, it is important to identify similarities and differences in decision-making on green energy measures in both committed and less committed hotels. This study explores factors affecting decision-making on green energy measures in the hotel industry. In particular, it examines the business case for these measures and identifies challenges that prevent hotel managers from taking action. The study findings suggest that similarities and differences among best practice and other hotels are related to the approaches taken in decision-making by hotel managers in the adoption of green energy measures in terms of short/long term energy planning, resource intensity and views about sustainability. The study further highlights success factors contributing to increased use of green energy measures and areas that need to be addressed in order to encourage hotel managers to adopt green energy measures.

The health sector is today facing many challenges, requiring a need for capabilities in managing innovations. At Karolinska University Hospital in Sweden, the management of some of the innovations has been centralized to the Innovation Center. The Innovation Center can be involved in all phases of an innovation process, but have identified difficulties to deal with innovations that have already been successfully implemented. Further implementation of these innovations to other hospital units, creates benefits for more patients and care givers, and is therefore of high importance. Therefore, managing innovations also includes making sure that successfully implemented innovations are spread to other clinics in the hospital, a phenomenon hereby called dissemination of innovations. Studies show that many innovations, even though they are successfully implemented at one location, disseminate slowly, or not at all. In fact, two out of three implementation efforts in the health care sector fail due to various barriers. The purpose of this master thesis is therefore to explore how dissemination of innovations can be facilitated at university hospitals in public health care systems. By dissemination we refer to the intentional spreading of innovations to other hospital units, or repeated implementations following the initial implementation target. Therefore, dissemination is targeted by studying the dynamics of implementation processes through the following research question: How do organizational factors affect the implementation of innovations at public university hospitals? By organizational factors we mean general areas that can be influenced by central management functions, such as: funding, leadership and culture.   The research question has been studied qualitatively through a literature study, a contextual study and three case studies. The cases consist of three innovation projects managed by the Innovation Center that have undergone some sort of dissemination. The empirical data has been collected through semi-structured interviews with both administrative and clinical staff. The data has been structured and analyzed using a theoretical framework developed from findings in previous research. In accordance to previous research, our results indicate that various organizational factors affect the dissemination of innovations. For instance, the complex and unstandardized way of getting funding to dissemination projects are impeding the process. Also, it needs to be clearly established who is to assume responsibility of an innovation, both during its initial implementation process as well as its dissemination. Resistance from clinicians may also function as a barrier and is caused by, for instance, a lack of information about the innovation or bad experiences from earlier failed projects. Additionally, if innovations do not meet identified and prioritized needs at the clinic, or if it is not properly adapted to local conditions and requirements, this may also impede the implementation. To properly involve clinicians is therefore of high significance in order to enable a successful implementation. Finally, rigid structures affect implementation negatively. These are built up by, for instance: extensive use of, and sometimes contradicting, policies and regulations; high administrative requirements as well as an organizational structure that separates medical disciplines. This inertia, together with sparse time allocated for innovation activities among the clinics, leads to difficulties when implementing and disseminating innovations in the hospital.

Inom en organisation finns det insiders med direkt tillgång till konfidentiell och känslig information. Insiderhot kan antingen vara avsiktliga eller oavsiktliga och båda typerna kan utgöra förödande konsekvenser. Frågan är egentligen hur organisationer ska säkerställa informationssäkerhet när anställda har en daglig tillgång till information. Det som organisationer behöver implementera är särskilda säkerhetsåtgärder. Förebyggande säkerhetsåtgärder kan delas upp som tekniska och administrativa. Denna uppsats har genomfört en systematisk litteraturöversikt med en tematisk analys för att undersöka vad tidigare forskning rekommenderar för administrativa säkerhetsåtgärder för att tackla problemet. Undersökningens slutsatser kommer fram till att avsiktliga och oavsiktliga insiderhot kräver olika typer av säkerhetsåtgärder, samtidigt som en del åtgärder kan förebygga båda problemen. För att förebygga avsiktliga insiderhot behövs det straffande åtgärder som till exempel sanktioner och det behövs en informationssäkerhetskultur som tar i hänsyn till olika teorier. För att förebygga oavsiktliga insiderhot behöver fokus ligga på utbildning, träning och medvetenhet samt tillämpandet av en informationssäkerhetskultur som reducerar stress. Slutligen behövs det en informationssäkerhetspolicy och en kombination av positiva samt negativa incitament, vilket kan förebygga både avsiktliga och oavsiktliga insiderhot.