Submitted by Jamile Barbosa da Cruz (jamile.cruz@ucsal.br) on 2017-10-30T12:27:26Z No. of bitstreams: 1 DISSERTACAOBRUNOCOELHO.pdf: 1919002 bytes, checksum: 52c2b0033ecc8367bcc4bb592a1c1bac (MD5) / Approved for entry into archive by Rosemary Magalhães (rosemary.magalhaes@ucsal.br) on 2017-10-31T14:46:57Z (GMT) No. of bitstreams: 1 DISSERTACAOBRUNOCOELHO.pdf: 1919002 bytes, checksum: 52c2b0033ecc8367bcc4bb592a1c1bac (MD5) / Made available in DSpace on 2017-10-31T14:46:57Z (GMT). No. of bitstreams: 1 DISSERTACAOBRUNOCOELHO.pdf: 1919002 bytes, checksum: 52c2b0033ecc8367bcc4bb592a1c1bac (MD5) Previous issue date: 2017-08-22 / O presente trabalho está pautado no estudo sobre a realidade dos atendentes do call center e busca demonstrar como as condutas destinadas à maximização dos resultados nas empresas acabam por representar situações de assédio moral organizacional. A consequência disso é a precarização social do trabalho. Nesse ambiente empresarial, as relações se estabelecem sob um tipo de gestão que combina a vigilância do trabalho com modernas tecnologias, visando aumentar a produtividade. Assim, são comuns: extrema cobrança por resultados, intensa pressão psicológica e constante ameaça de dispensa. Mediante análise de processos judiciais trabalhistas, buscou-se identificar o assédio moral organizacional como uma conduta coletiva, e, portanto, objetivou-se, ainda, verificar quais seriam os meios judiciais de tutela adequada dos direitos correspondentes. / This work is based on the study about the reality of call center attendants. It seeks to show how the practices aimed at maximizing results in the companies end up by representing situations of organizational harassment. The consequence is the social precarization of labor. In this corporative environment, the relationships are established under a kind of management that combines work surveillance with modern technologies, seeking to increase productivity. Thus, some practices are common: extreme demanding for results, intense psychological pressure and constant threat of dismissal from work. Through the analysis of labor lawsuits, this research aimed to identify the organizational harassment as a collective practice. As a consequence, it aimed to discover which would be the judicial means of protection that suited the corresponding rights.