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¡§Service¡¨ for sure is proved to be a niche in creating corporate competitive advantages. Not only traditional service industry, but the emerging Information Technology industry and doc.coms are confronted with the trial for service. In face of customers¡¦ more and more demand on service, corporates provide higher service quality to reach customer satisfaction; moreover, to keep the relationship with customers in order to establish lasting competitive advantages. This study which is based on ¡§gap model¡¨ tries to discuss the relationship between ¡§service quality¡¨ and ¡§customer satisfaction¡¨ of general portals in Taiwan, such as kimo.com, pchome.com, yam.com and so on. The findings of this study are as follows: 1. There is significant difference between user¡¦s expectation and perception of general portal service. Most important items are ¡§Protect personal information,¡¨ ¡§Search information correctly,¡¨ ¡§Response to customer¡¦s questions quickly,¡¨ and ¡§Answer to individual questions accordingly.¡¨ The general portal corporates can enhance service quality by improving the listed items. 2. This study sorts out 4 dimensions in evaluating general portal sites by factor analysis. In sequence of importance are ¡§ease of use,¡¨ ¡§empathy,¡¨ ¡§information quality,¡¨ and ¡§techniques of website¡¨. The general portals can thus take actions to reinforce service quality and customer satisfaction according to this priority. 3. The performance of service and customer satisfaction is not significantly affected by ¡§expectation of service,¡¨ however, user¡¦s perceived ¡§performance of service¡¨ and ¡§gap between expectation and performance¡¨ has significant impact on customer satisfaction. Furthermore, the performance of service has greater power to interpret the variation of customer satisfaction.

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Along with the emerging mobile telecommunication¡@technology, mobile telecommunication industry has developed the different service from the traditional pronunciation communication. Applications of multimedia, data transmission and so on have changed people's life greatly. For consumer, the mobile phone is not only the telephone conversation machine, but also is one kind of drawing close to life tool, the status symbol. The demand of mobile device has transforms from the traditional functionality demand into the psychological stratification. They starts to care about what service the small mobile device serve. The border of telecommunication industry is also getting more and fuzzier. The 3G development is not into the expectation, the reason lacks the innovation application. But the software service has brings a revolution to the mobile telecommunication industry. This research is for the purpose of discussing how mobile service enterprise plans the suitable transport business pattern based on the user attitude. Base on the mobile portal, discusses the consumer to choose mobile service which factors to come under these factor influence and compared with two different case consumer's value localization.. The research result indicated that mobile service is restricted in mobile device the hardware characteristic and technology, but how to utilize innovates technology to promote attracts consumer's service, can be carries out mobile service the main consideration. By the software develops platform, not only the third party software developers cut the product price, also, because the platform has discussion's space, enables the consumer to be possible to talk directly with the developers and improve the software use greatly then easy.

Thèse d'exercice : Pharmacie : Université de Nantes : 2004. / Bibliogr. f. 199-203 [40 réf.].

The Atlas Copco group is an industrial group of companies that are making sales with customers located all around the world. This thesis is done at the ACTA-GI division (Atlas Copco Tools and Assembly Systems GI Division), where the sales process stretches through four main players; the Atlas Copco headquarter in Stockholm, local customer centers, distributors and end customers.   When having several different players in the sales process, the communication between these may sometimes be deficient. When news and information from the headquarter is released, it has to travel through several instances before reaching the distributors or the end customers. This leads to a deficient flow of communication where information is often delayed or misinterpreted before reaching its target. The purpose of this master thesis is to investigate how ACTA-GI can improve the flow of information in the sales channel and to develop a plan of action for increasing the engagement of the distribution partners by developing an online distributor portal. In order to investigate the best ways of handling distribution partners, this study contains both qualitative and quantitative research methods. The study contain a theory review on distribution and communication strategies, an analysis of the existing sales channels and current markets, an analysis of the content of the online portal, and a benchmarking study with a similar industrial company. The result is a plan of action for industry best practice and proposals for improvement areas.

This report analyzes the impact of some important factors on the prediction of detection probabilities for radiation portal monitors (RPMs). The application of innovative detection technology to improve operational sensitivity of RPMs has received increasing attention in recent decades. In particular, two alarm algorithms, gross count and energy windowing, have been developed to try to distinguish between special nuclear material (SNM) and naturally occurring radioactive material (NORM). However, the use of the two detection strategies is quite limited due to a very large number of unpredictable threat scenarios. We address this problem by implementing a new Monte Carlo radiation transport simulation approach to model a large set of threat scenarios with predefined conditions. In this report, our attention is focused on the effect of two important factors on the detected energy spectra in RPMs, the mass of individual nuclear isotopes and the thickness of shielding materials. To study the relationship between these factors and the resulting spectra, we apply several advanced statistical regression models for different types of data, including a multinomial logit model, an ordinal logit model, and a curvilinear regression model. By utilizing our new simulation technique together with these sophisticated regression models, we achieve a better understanding of the system response under various conditions. We find that the different masses of the isotopes change the isotopes’ effect on the energy spectra. In analyzing the joint impact of isotopes’ mass and shielding thickness, we obtain a nonlinear relation between the two factors and the gross count of gamma photons in the energy spectrum. / text

The lack of systematized information about the activity the businessmen are interested in in the region is becoming rather evident nowadays. In most cases only sites of particular organizations with incomplete and unspecified information can be found. The possibility of the creation of a united portal which would enable the businessmen to share the information and increase possibilities of business development is being discussed in this research.

Trafficking of radioactive material, particularly special nuclear material (SNM), has long been a worldwide concern. To interdict this material the US government has installed radiation portal monitors (RPMs) around the globe. Building materials surrounding an RPM can greatly effect the detector’s background radiation levels due to Naturally Occurring Radioactive Material (NORM). In some cases this effect is so great that the initial RPM setup had to be rebuilt. This thesis develops a methodology for quick and efficient determination of the specific activity and composition of building materials surrounding a RPM to predict background levels, therefore determining the minimum detectable quantity (MDQ) of material. This methodology builds on previous work by Ryan et al by generating material and source cards for a detailed Monte Carlo N-Particle (MCNP) deck, based on an experimental RPM setup to predict the overall gamma background at a site. Gamma spectra were acquired from samples of building materials and analyzed to determine the specific activity of the samples. A code was developed to estimate the elemental composition of building materials using the gamma transmission of the samples. These results were compared to previous Neutron Activation Analysis (NAA) on the same samples. It was determined that densitometry provided an elemental approximation within 5% of that found through NAA. Using the specific activity and material composition, an MCNP deck was used to predict the gamma background levels in the detectors of a typical RPM. These results were compared against actual measurements at the RPM site, and shown to be within 10% of each other.

Analyzed some portal of academic departments (Manchester University, Columbia University, Lithuania department of legal informatics, Vilnius university Kaunas humanitarian department). Elected criterion from analyzed portal of academic departments, that was used in creation model of academic department portal. Were analyzed some content management system (Web for business, MM-TVS, iPyramid). Evaluated future users demands, elevated functional and not functional requirements and from model created portal of academic department. Microsoft Company tools (Active Server Pages, MS SQL) were used in creation of portal. Author of information may publish information about modules, electronic books, editions, publications, collaboration, course, projects, favors, themes, announcements and about him self in two languages (Lithuanian and English). System was tested in some aspects. Created users and installation instructions.