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Based on linear models, this study demonstrated that the psychological and social structures of the classroom, viewed as a naturalistic human system, impact learning outcomes. To operationalize learning outcomes, final grades in the course and a subject self report scale tapping perceptions of utility of material taught were used. The social and psychological structures of the classroom-as-a-human-system were operationalized through the following variables: the degree of social integration of each student, based on network analytic procedures; communication apprehension of students; dimensions of perceived credibility of instructors; dimensions of interpersonal attraction to instructors; perceived satisfaction with task demands of the course; and adjusted orientation to communication, based on communication apprehension scores and network data. Data were obtained from five sections of a multi-section communication course of a large state institution of higher learning in the southwestern region of the United States. Differences in sex were not found.

Denna uppsats tittar på hur en hög grad av användarinvolvering i en agilt driven designprocess påverkar användares upplevda nöjdhet med processen och slutresultatet. För att utvärdera dessa aspekter har ett arbete bedrivits som aktionsforskning på ett företag, där en del bestått av att designa om ett befintligt användargränssnitt efter användares behov och önskemål, enligt beprövade designprinciper. Den andra delen har bestått av att utvärdera den valda arbetsmetoden och artefakten sett från användarnas synvinkel. Denna kombination av användarinvolvering i en agil designprocess resulterade i en väl mottagen artefakt som motsvarade användarnas behov, samt en väl fungerande process med nöjda användare. Vi ser att en hög grad av användarinvolvering, där fokus verkligen ligger på användare och deras behov, är en viktig faktor för användarnas upplevda nöjdhet med både process och resultat. / This bachelor thesis investigates how a high degree of user involvement in an agile-driven design process affects users’ perceived satisfaction with regards to the process and the result. To evaluate these aspects, action research has been conducted at a company where one part of the research consisted of redesigning an existing user interface in accordance with user needs and requests by using proven design principles. The second part consisted of evaluating the chosen method of approach and the artifact itself from a user perspective. The combination of user involvement in an agile design process proved to be successful in both redesigning the artifact with regards to the user’s needs and in creating a well-working process with satisfied users. We conclude that a high degree of user involvement where the main focus is the users’ and their needs as an important factor in the perceived satisfaction of both the process and the result. This essay is written in Swedish.

El presente estudio se centra en el impacto de la dimensiones de Quality Service en relación a la satisfacción percibida de los pacientes de teleconsultas médicas de los Centros de Salud Privados. En primer lugar, se menciona la relación con efecto positivo que posee la Quality Service directamente con la satisfacción percibida. Por el cual, los centros médicos deben tener en cuenta en cuanto al servicio que brindarán a los usuarios. Se tiene en cuenta que se estará implementando el modelo SERVQUAL, puesto que ello nos permitirá medir los diferentes niveles del servicio que se brinda. En segundo lugar, los clientes perciben a la calidad como una percepción y evaluación que se tiene del servicio, además, la satisfacción percibida de los usuarios permite medir los efectos que tienen de la calidad, de manera indirecta. Este estudio se enfocará en hombres y mujeres que residen en Lima Metropolitana que se encuentran en el rango de 18 y 55 años de edad, que hayan recibido atención médica por teleconsulta en un centro de salud privado. Se le aplicará encuestas a 400 usuarios que han recibido dicho servicio, a los cuales se les aplicará un cuestionario de los papers seleccionados, los cuales se encuentran relacionados a Quality Service y satisfacción percibida. Finalmente, indicar que la medición del cuestionario será mediante escala de Likert. / This study focuses on the impact of the Quality Service dimensions in relation to the perceived satisfaction of patients from medical teleconsultations at Private Health Centers. In the first place, the relationship with a positive effect that the Quality Service has is mentioned. directly with perceived satisfaction. Therefore, medical centers must take into account the service they will provide to users. It is taken into account that the SERVQUAL model will be being implemented, since this will allow us to measure the different levels of service provided. Second, customers perceive quality as a perception and evaluation of the service, in addition, the perceived satisfaction of users allows measuring the effects of quality, indirectly. This study will focus on men and women residing in Metropolitan Lima who are between 18 and 55 years old, who have received medical attention by teleconsultation in a private health center. It will apply surveys to 400 users who have received said service, to which a questionnaire of the selected papers will be applied , which are related to Quality Service and perceived satisfaction. Finally, indicate that the measurement of the questionnaire will be using a Likert scale. / Trabajo de investigación